I recently found out I cannot attend a family wedding that I rented a special suit for from Black Tux. Customer Service immediately reached out to me, offered kind words, and processed a refund. They discovered the suit was en route and simply and clearly mapped out a return. They were terrific. read more

I'm honestly fuming over the experience I just had with The Black Tux. I previously rented suits for my groomsmen through them, and today I went in with my best man to get his rental sorted. He had been out of the country, so we were trying to handle it as a walk-in. The older blonde woman I spoke with immediately told us, in an incredibly rude and dismissive tone, that they were fully booked and that we needed to make an appointment online. That's fine. I understand that appointments are required. But since I was already standing in the store, I simply asked if she could help us book an appointment or have someone else assist us. Instead, she repeatedly told me she was doing a fitting and made absolutely no effort to help, answer our questions, or even direct us to another employee who could. She could have easily said, "Let me find someone who can help you," but instead we were essentially just turned away. It's not the fact that they were booked that bothers me. It's the attitude and complete lack of customer service. I'm already a customer who has rented multiple suits through The Black Tux, and this is how I'm treated when I walk into one of their stores asking for help? At this point, I'm seriously considering returning everything I've purchased/rented and taking my business somewhere else. Being busy is understandable. Being dismissive and rude to your customers is not. read more

I usually don't leave reviews, but the service really let me down so I wanted to let others know about my experience so that they can make an informed decision. Received my rental from the black tux and noticed my shirt and suit were too big. I called Black tux for a replacement. They said a representative would call me to help with expedite shipping however I never received a call. I called again same thing I was reassured someone would get back to me. Nothing. I ended up having to get my own shirt for my wedding of which I was the best man. read more

The Black Tux - Men's Clothing Near Me - Santa Monica, California

Horrible service. Sales associate didn't want to help us because store was closing in 40 minutes Had an appointment for a tux for upcoming wedding the next day but was in the area and wanted to come in a day early but was turned away from service and told to come back the next day. Got our tux at Elite Tuxedo instead. Their sales associate was more than happy to help us even though we arrived close to their closing time. read more

For our wedding we selected groomsmen suits in the Chicago showroom. We were then notified after half of our wedding party ordered the suit, that the selected suit did not come in a variety of sizes and we had to reselect a new style. Our wedding party then received automated emails notifying them the original suit was on the way (causing confusion and panic). After this was sorted out - 3 out of the 15 groomsmen's suits were sent to completely incorrect addresses just days before our wedding. Another groomsmen suit was set to arrive on the wedding day (late) and we were notified only 2 days before. We have had multiple email exchanges and phone calls with customer service only to be sent ChatGPT generated responses and no one able to give us a firm answer on what to do if the suit does not arrive or fit. We were told that if the suit does not arrive in time or fit they will be provided a refund however that does not help us as not a groomsman may not have a suit to wear. read more

At the shop, a 44R off the rack needed a slight alteration-a one inch shortening to each arm. The BlackTux sent a jacket with only one arm altered, such that the coat looked ridiculous. We complained in person, and the BlackTux agreed to "fix" the problem and send a replacement "free of charge". The BlackTux sent a 40R that is unwearable. The BlackTux without question is the most inept, least reliable company ever. The wedding is the day before tomorrow. If the Black Tux charged one penny for its service, it is one penny too much. No value at all. read more

Pretty atrocious customer service experience overall. Drove to the Santa Monica location to try on a tuxedo to determine if I wanted to use their rental service for my wedding party or go elsewhere. We arrived to the store very shortly after opening and the showroom was empty. I know my size, I know the fit I need, I would require very little assistance from the Black Tux team but was still promptly turned down and told they're booked for the day. I asked if I could simply be given a 40R to try on quickly and was told that was not an option as they have no time. What's the point of having a store front facing a very busy public street if walk ins are not accepted? I'll take my business elsewhere and instruct others to do the same read more

The prices are absurd, they have no problem draining you of money and then giving you absolutely nothing in return.

They sent me one and a half suits with missing pieces and didn't include return shipping labels and if I don't somehow get them their shit back by today they'll charge me $60 dollars. You can't return it in-person (it would take me almost 2 hours round trip but I'd do it) and the site for making new labels doesn't work. Nothing fit quite right despite getting measured in-person but it was mostly fine. Overall though their process is terrible, doesn't work, and customer service's ability to help you might as well be a recorded line that says "your suit is on the moon" read more

I make an appointment. I expect to be greeted at the door in a professional way, you know, OLD SCHOOL, older gentleman greets you with confidence and true class. But no. There's a kid hiding in the back holding a clip board. I tell him my name and appointment time. He looks lost. I ask if I could use the restroom before I begin to try on tuxedos. He says he doesn't have one. I can tell by his expression he absolutely does have one. So I say well I'm supposed to run down the street asking other establishments if I can use their restroom and then run back to try on a tuxedo???? Wtf. Really. I said well I cannot rent a tuxedo here! Jesus! Man! What happened to the works I remember with actual experienced sales people not idiot millennials. read more

Terrible for an e business model. For returns none of the order numbers referenced the order numbers when the orders were placed. The FedEx tracking numbers don't reflect the correct shipping status. On top of this the jacket that was shipped was not the correct size. They did ship a replacement jacket. 1 star because their email communication was the worst I have ever seen. read more

We just came off of a 12 person tuxedo rental from The Black Tux. It was a mixed bag. Several tuxedos in terms of proper sizing were so far off the mark that it was hard to understand how something could be that wrong. Others had a flawless experience. The overall quality of the rental tux (jacket and pants, shirt, shoes) is very good for a rental. Minor alterations (shortened jacket sleeves) were spot on. I did have to request a replacement jacket however due to poor stitching where the satin lapel meets the collar at the notch. Very sloppy and noticeable but they were very responsive in replacing the jacket and the replacement was fine. Here's my issue with The Black Tux. From the beginning, they said that you could opt to purchase the complete tuxedo set. Nordstroms said the same and in fact it is noted in Black Tux's brochure included with the shipment. "After your event, return your rental. Or, purchase your rental. ...Buy your favorite items at an exclusive discounted price..." As I have another black tie wedding coming up later this year, I decided to buy the tuxedo. Nothing doing. Sorry, due to "inventory constraints" we cannot offer the tuxedo or shoes for purchase. Really? And ridiculously, they offered the replacement jacket for purchase but not the pants! This is essentially a breach of contract, completely reneging on a written offer. So, buyer or renter, beware. This situation displays the true colors of the company. A slick marketing machine, with Ai-generated customer service responses, and a total disregard for honoring their promised offer. I would not trust them again. They will do what is best for them, not for you as the customer. read more

Walking into Black Tux, I had an idea of what I wanted but wasn't sure how to bring it all together. Wedding planning has been overwhelming, but Martoinne made this experience one of the easiest and most enjoyable parts of the process. He and Stephanie were patient, thoughtful, and genuinely invested in helping my fiancée and me find the perfect look. We left feeling confident, excited, and grateful. Black Tux is INCREDIBLY fortunate to have someone like Martoinne, and I know everyone he helps will be in great hands. Thank you both for making this such a memorable part of our wedding journey. I can't wait to wear it on our big day! read more

I feel like I paid $300 for a very cheap quality tux. The undershirt feels like wearing cardboard and looms terrible. I went and got sized at my local tailor at Men's Warehouse who has sized me up for many weddings in the past and I received all of my items just completely unfitting. One I got to exchange, yes the process was easy but I just have to blindly hope the next shipment will fit. I left off two items when doing the exchange and when I did it a second time, it cost me $20... never again. read more

This is the worst company ever They don't know how to measure Their quality is awful They don't send what you pay for and after you return the item they still try to charge your credit card which is fraudulent and I had to call them 2 times before they would even agree that they were wrong Never ever ever use this company read more

The worst customer service ever. No one picks up the phone at the store. Toll free number gets you to agent overseas that barely speaks English and can't connect you to a manager or the store. Items not delivered when promised. Try-on items arrive in box so badly wrinkled that they look like hell. Slick website, but speaking to customers on the phone and providing timely status in non-existent. Take your business elsewhere. read more

Incredibly easy process (easiest Tux Rental EVER in my life and I have rented MANY Tuxes previously!); incredibly fair pricing (I paid 10% of the price my son paid to purchase a Tuxedo elsewhere); and simple return process. Really wonderful company; with very helpful and knowledgeable staff. They measured me and sent me a Tuxedo that fit perfectly two months later! I already have referred them to others, and I will keep doing so. I actually look forward to the next time that I need to rent a Tuxedo from The Blk Tux! read more

The Black Tux - Me in my Tux; my Wife in her Gown; Parents of the Bride! - Men's Clothing Near Me - Santa Monica, California

Avoid this scam shop like the plague. I cannot even begin to enumerate the issues one after another from ill fitting tux and suit after in person measurements, a refit, receiving the wrong suit, having one of them be so paper thin it ripped the crotch out within first 20 min. The service fees added on to already excessive fees, the poor quality of their corporate support and low quality performance of suits and tuxes for premium rental rates. GO to Men's Wearhohse! read more

Got fitted almost two months ago. Tux was supposed to arrive on 9/7 so I emailed and received a response on 9/8 saying the jacket size is unavailable and they could provide a replacement 1.5" shorter than my size requires. First, the wedding is 9/17 so why did it take so long to realize the jacket size was unavailable, and when would they have let me know if I hadn't emailed them? Second, being an online business it was very difficult to reach a person to speak with to lay out the available options. Finally getting someone on the phone I realized there were no suitable remedies available so I was forced to ask for a complete refund a week and a day from the event. Unacceptable and bad business. This was my first and last experience with The Black Tux. Good thing I'm not the groom or in the wedding party. Fortunately, Men's Wearhouse said they can help me on such short notice. read more

The staff at the location seemed stressed and unhappy. The woman who helped us was great, but ended up handing off our checkout to another employee. When we received the suit, none of the promised changes were communicated to this other employee. The size was wrong, the collar extender was missing, the sleeves were too long. Ruined the experience and it was pricey! Not worth it. read more

We used the Black Tux for a recent wedding and I will never use an online service like this again. First off, the ordering process. They had some discounted special going when I ordered my suit, can't remember the exact price, but I want to say $169 if a full suit rental. So I did this, only to find out that I didn't receive the white button down shirt, and was charged the full price of over $200. Immediately called them, and customer service at least sent me a shirt in time for the wedding free of charge. Still overpaid, but was just happy that I'd get a shirt in time. But after it arrived I ended up buying my own since they do not offer half sizes on the neck... For the rest of the suit, honestly looked like it shipped directly from the previous user. Flash forward to the return process. You're suppose to use the same box they sent it in and rip off the shipping label to expose the return label, and return it via a drop off at fedex. Simple enough... So I take it to FedEx, where as I'm about to rip of the old label, the FedEx guy tells me not to worry about it, he'll do it. Okay, he's the mailing expert, I trust him... 2 days later my tux is back on my door step....... If your return is 1 day late, Black Tux charges you $60. Knowing this and with my tux now being late, I call them again to explain what happened. Can hear the lady on the phone kind of chuckling the whole time as I explained the situation, as if she wasn't a buying any of it.. she told me if I returned it the next day (which I did) she was personally monitoring my account and would call me the next day, and return my $60... didn't believe her when she said it, and of course that never happened. Do yourself a favor, just go to men's warehouse or something. They'll have every size possible, where Black Tux has every other size.There's too many opportunities for something to go wrong when ordering online. And the only way to make it right is to play customer service roulette and hope you get someone who speaks mild English and is nice enough to actually help you. read more

Poor quality, poorly fitted - didn't even wear it to the event. Item showed up 12/11 for a 12/20 event - very wrinkly, but it did get better after it was hung up. Coat sleeves had ZERO alterations - so I had to dig up a tailor to work on a rush job. They give you $15/item for small operations - the tailor charged me $40. The Black Tux did give me the extra $25 after I complained. Why they would send a coat with 38" sleeves and a shirt with 34" sleeves is beyond me. The coat itself didn't fit right, even after the alterations. As I was ancillary to the wedding party, I decided to wear my black suit. It was better than the poor-fitting option of this tuxedo. Literally threw my money away. read more

Arrived late (7 days to event not 10 days). Jacket was tailored very badly, the jacket sleeves were stitched on the outside causing a crease on both sleeves, the sleeve length was too long and covers the shirt sleeve completely, and the whole garment was a wrinkled mess, didn't even looked dry cleaned from last use, and now I'm scrambling for a fix. Took it to a tailor who said and I quote "a massacre" and Would cost more to fix than the entire rental. Your call center hold is ridiculous no queue announcement, no option to leave voicemail, no option to leave callback number, stupidity. Returned for refund. read more

Do yourself the favor and go somewhere else they don't send you the size you try on and it takes them 30 minutes to pick up save yourself the headache and go somewhere where you take it home the same day they have to ship you it and if you need to exchange it you have to purchase another one and send the one you have back for a refund read more

We had such high hopes for this company! The price was right, the reviews were promising, but they completely dropped the ball and caused unnecessary stress right before our wedding. We ordered our suits with no issue initially and even received a beautiful navy blue suit in our home try-on kit. Because not everyone in our wedding party was renting through The Black Tux, we color-matched their suits to the exact shade we were sent. Fast forward to two weeks before our wedding--when the actual suits arrived--they were an entirely different color. Not a slight variation, but a much darker, almost black blue. We immediately contacted customer service, only to be told that this was the same color we had been sent (it wasn't). After going back and forth, they finally offered to send us another suit to compare, but it wouldn't arrive until the week before our wedding. Not exactly ideal timing, as what was I to do if that color also didn't work either? Their "solution" was to offer us a credit to use at The Black Tux--completely useless, as we aren't planning on renting suits again anytime soon- especially not from them after this debacle. After multiple phone calls, they finally agreed to refund us if we returned all the suits before the wedding. We did exactly that. And yet--now they're accusing us of keeping items from the rental returns, which we absolutely did not. On top of that, we had to reach out multiple times to ensure our groomsmen got their refunds, because they kept claiming the suits weren't returned and that there was "no tracking information"--basically accusing us of not sending them back on time. This company has been nothing but stressful, disorganized, and dismissive. Your wedding is way too important to risk dealing with a company like this. As a stressed bride the week before the wedding who was dismissed and rudely spoken to by their "helpful" customer service representatives- save yourself the time, money, and massive headache, and go with a more reliable rental service. read more

Utilized these guys to rent a tux for my buddy's wedding in the spring. Their online system is OK - it's always a challenge to try and convey clothing sizes online, especially if you're not a standard size off of the rack. Overall their selection is excellent. They seem to utilize a phone tree/email service to respond to all needs online, so it's very difficult to directly get a hold of someone - however they ARE pretty attentive on that phone/email tree answering and they were able to answer all of my questions in relatively short fashion, including getting a replacement jacket/shirt sent out. Packaging is neat and well designed. Product quality seems solid and will hopefully serve us well for the event. Even the shoe bags and accessories are labeled so it's nice to have everything so nicely laid out. Getting adjusted sizes sent out was no problem. Received everything well in advance of our event. Prices are a bit on the higher side for rentals (at least in the past year). read more

The service and response is terrible, it is all online. DO NOT ever USE this COMPANY. There are so many more local rental places that care about and provide service to get it right. This company does none of that. My Daughters Future Husband selected this company for Wedding attire rental. First you may see them in Nordstrom but they are not affiliated with Nordstrom and do not provide the same expected service that Nordstrom Provides. The fitting personnel were rude, and not helpful, it was like we were a nuisance to be there. Second, once your fitting is done, you have no person to speak with or contact. It is only through the website. My order was entered wrong, there is no phone number listed anywhere to talk to people, and just a generic email(if you can find it). It took three days to get this resolved, then when the rental arrived it looked like a pile of garbage. See pics, and then again, no help, the website and email says to go get it pressed on your own and they will reimburse for press charges only up to $15 dollars. Which does not cover an expedited press because of short timeline. Not to mention the quality of the suit is extremely poor, nothing like what was shown during fitting. And if there is a fit problem, they tell you to take it yourself to get hemmed and fixed, and again shell out your own money to do so. Total bait and switch. The refund policy is crazy, they will only give you a credit against future use if it is more than 45 days before your event. I notified them 5 days before the event after the suit arrived that is was not wearable, and that I was sending it back that day way before the event. The only response I got was regarding their policy that no refunds and that I would have a credit for future use. Which is useless. This company provides low quality suits, with no guarantees against anything. No person or service to help, and it is price way high for rentals. read more

See all

This place is horrific. They delivered the wrong shirt to me and wont issue a full refund for my replacement. I'm out money due to their incompetence. Never use them. They are useless and a hassle. read more

This service couldn't have been easier! Only downside was that I didn't know my sizes and I had to go into a store to get fitted and that was a bit of a pain in the neck as there weren't any close by. The support from their website is great, quick, and easy. The tux was sexy! It was super stretchy material too so I could get down on the dance floor. Overall, I recommend it them! Worth the price tag to rent! read more

The Black Tux - Men's Clothing Near Me - Santa Monica, California

Terrible customer service. After doing alterations in store, they sent me a suit WITHOUT alterations. Then no one answers the phone or responds to any emails. It's been almost a week since I originally reached out. I have a wedding this weekend. This is a scam. read more

They promised a suit they didn't even have in stock. For four months, there was no real update, and I only found out a month before my wedding that they couldn't deliver. Despite claiming to offer great customer service, I spent too much time going back and forth with them, only to be given two poor options -- a restrictive refund or a forced suit substitution -- with no real effort to make things right. read more

ABSOLUTELY DO NOT RENT FROM THEM I have a wedding this Saturday 5/25. It's a destination wedding and I fly out 5/23. My suit was not delivered 10 days before so I called on 5/19 to find out what is going on. Apparently they had an issue with inventory and didn't even bother to tell me (the agent on the phone said they have inventory issues with a lot of orders right now btw). They told me they would guarantee it would arrive by 5/21. It's 5/21 as I'm writing this and nothing. I call and they tell me they can't find my tracking information but they can guarantee it will deliver by tomorrow. HOW ARE THEY SUPPOSED TO GUARANTEE THAT IF THEY DON'T HAVE TRACKING INFO??? Again, I fly out 5/22 so either it shows up tomorrow or I'm about to be an officiant at a wedding and not have the proper suit. read more

I had an excellent experience. I was a little worried due to many bad reviews, however flawless customer service and tux very good quality. Recommend!!!! read more

My wedding was 10/05/25 and I got the Plum Shawl Set from them. I gave The Black Tux a 4 out 5 because the fit of the jacket, pants, and white long-sleeve shirt was excellent, and both in-person and online customer service were outstanding. The delivery was also punctual, ensuring everything arrived as expected. However, I deducted one point because the latch used to tighten the pants was somewhat flimsy and broke off on the wedding day before the ceremony, which was an inconvenience. Despite this issue, my overall experience was highly positive. read more

Free try on is not free... For how much they charge for RENTING a suit, you'd think they would bite the bullet on the shipping. Also, for the free try on you can't select multiple sizes to try on. Company's prices are way too high now for very low quality suits. If you had to choose a place for your wedding party go somewhere else. read more

Bryan helped me select a tux for my sister's wedding. He was not only friendly but very helpful and gave me a lot of good suggestions. I would definitely recommend. Thank you, Bryan. read more

The Black Tux - Like this one too but decide on burgandy. - Men's Clothing Near Me - Santa Monica, California

See all

Absolutely terrible customer service. I had attempted to visit the showroom in Houston three times. First time got cancelled due to miscommunication and location mishap. Appointment needed to be rescheduled and earliest to reschedule was a little over a week. Booking was made with the correct address. Day of the second appointment, received a call indicating an associate will not be available so will need to reschedule again. I understood but the next available was also another week. They offered me an earlier date however in a showroom that is almost one hour away from Houston (which I agreed to do to get it done). Day of the third appointment, received a call indicating that they need to reschedule again. Would have to wait another week to attempt to get a slot in their showroom. Due to this I elected to try to use someone else. The company's story is to "improve the tuxedo rental process." I will give this a 1 star rating because their mission statement does not align with their actual business practices. It's almost a month and they could not simply get me an appointment. They do not make it simple so it is added more stress on top of everything else we need to focus on! read more

Terrible service! I would not spend a dime here even if it was free. We were ignored when we arrived for our appointment. Do better

Suits are nice, but me and the wedding party had a terrible experience with their website and customer service. There were many inconsistencies with the whole ordering process. All of the groomsmen wore the same thing yet were all charged different prices. The checkout says one thing and the receipt that gets sent to your email reflects something different. Also, we've experience differences in what they actually send you vs what was said to be sent via email. I reached out to customer service about the discrepancies that all of the groomsmen experienced and apparently some were charged a rental damage fee and some didn't. Thankfully they remedied that situation by charging all the groomsmen that didn't get charged the rental damage fee after we all had to spend the time figuring out what was going on in utter confusion. Also, kind of silly that the return for a rental is so short. We had the wedding on Friday and the return was the following Monday. We didn't receive a warning email about rental needing to be return until the Saturday when everyone is on the come down from celebrating or traveling. And I'm sure they have the return policy somewhere but it is not made clear in their website or myriad of emails you receive through your journey ordering a rental (on top of the advertisement emails they send you). Luckily the company is understanding and charges only $60 for an extension. If you're traveling from another country you might as well pay the $60 upfront or pack the return box with you. Overall, terrible experience. Again, suits are nice, but not worth the headache. The hiccups in their system, fine; but the customer service and how everything was handled was disappointing. read more

Came here to get a tux for my court wedding. I made an appointment and I was taken cared of right away upon arrival. Probably spent 30-45mins they have a good selection for what you may need. After taking some photos, i realized that the material looked really cheap. I'm not an expert on suits but I've owned them before and these just didn't look great in photos. However, for what you may need for special gatherings, this place is convenient and I was able to ship it back via UPS. read more