Our OSU daughter needed personal liability coverage. Since we are out of state we could not add her…read moreto our existing homeowner's policy and needed a new one. Therefore, I called around and had the best, most professional, and friendliest customer service from Amie Kim - State Farm insurance in Colombus. She picked up the phone herself as the owner of the agency and gave me by far the cheapest and most comprehensive quote. It was the only office where I got to speak to the actual agent, not their representative, and it was quick and easy. Amie is also an OSU graduate who has been helping students in the area for over ten years. She also has an expansive list of what most landlords and rental offices require, which was super quick. In less than ten minutes, I had what I needed. Highly recommended.

My previous insurance company was not doing a great job in helping me lower my rates for my new car…read moreto the point of complete aggravation, so after shopping around, I sent an email to Amie, and she got back to me quickly. I probably only spent 15 minutes on the phone with her, and we were able to put together a plan that cut my car insurance costs in half, and she was very friendly and helpful with explaining how everything worked as far as payments go. She also provided sound advice on what she would include in her coverage, and it really only cost me a few bucks more a month. This will be the first time I've had a different car insurer, and I haven't had them long enough to say they are the best around, but Amie definitely started me off on the right foot, so for now, I'm very happy.

We have been using Brian at Horizon for our car and homeowners insurance for nearly 25 years. We…read morefound them after a move to Columbus and have stayed with him even when we moved out of state because of the great attention to detail. I always feel confident that we are taken care of. I can call or email with any questions and he gets back to us quickly. He is always looking out for our best interests. Brian makes sure we have the insurance we need at the lowest possible costs and whenever we have had to file a claim he stays in the loop and looks out for us. I always tell people who think they are getting a bargain on their insurance that it's not going to seem like a bargain when they go to file a claim and they are denied or not fully insured. Having Brian, I know that he makes sure we have the insurance we need and when we do have to make a claim he stays part of the process and intercedes if necessary. I also like having an independent representative rather than just dealing with the insurance provider. Highly recommend!

From the owner: We are here to provide you with someone who will take the time to understand the needs of your…read morefamily and/or your business and match the proper coverage to those needs. Part of understanding those needs is also recommending coverage in areas you may not have identified as a potential risk. Once we understand your needs we will use every resource to secure the proper coverage at the most competitive prices available. We only represent companies we feel offer top notch service and claims handling. Companies: Travelers Insurance Companies Westfield Insurance Group Progressive American Select Insurance Foremost Insurance Zurich Whether you need to make a policy change, have a question about billing or need to report a claim our customer service representatives are the best in business and will handle your request professionally and quickly. Our web site is also available 24/7 to accommodate your busy schedule.

I've been a customer of this particular office for several years (auto and renters insurance), and…read morewe had a bit of a rough start (back when they were located in Grandview). However, since they've moved just up the street from my current location, I've been in and called a few times, and was impressed with the improved experience. Last fall, I was involved with an accident that totaled my vehicle, and there was a hasty procurement of a replacement vehicle just before Thanksgiving. I walked into the Allstate office to add my new car to my policy, and four or five people greeted me all at once. They got my new vehicle added to my policy and I was on my way again in less than 20 minutes. A few months later, I had to call them again because apparently totaling one's vehicle doesn't automatically remove it from one's policy (a company-wide issue, not this particular office) and the representative on the phone quickly handled the request once I explained the situation. She followed up with an email confirming the transaction, and the request turned over in time to be adjusted before my next bill was due. I'm pleased with my current experience and plan on continuing with them as long as I'm in the area.

If you are thinking of going with Progressive stop reading now. The people in this office are…read moreincompetents. I was asked to email documentation as proof of Ohio residency. I called Progressive and spoke withe 2 different agents. They assured me the documents were there and scanned to my account. Yet I got a letter from Augustine Insurance that my policy would be cancelled by the end of the month if I didn't turn in the documents. I called Augustine and spoke to a woman there. She couldn't even locate me as a Progressive customer. I asked her to find the documents and not to cancel my insurance. She said she would call me back and confirm. I didn't get a call back but a letter stating my insurance was already cancelled. EX-Progressive customer since 2004

From the owner: Augustine Insurance Agency was founded as an independent insurance agency in 1955 by Guido…read moreAugustine. It has been family owned and operated to this day.

I have been a customer of Town & Village for several years. I have been very pleased with their…read moreservice and their customer service. Questions are always answered promptly. If you are lucky to receive information from insurance agent, Taylor Ball, he is the best and knows exactly what to do for your coverage. I highly recommend Town & Village Insurance Service.

When you are looking for any type of insurance, you'll never find a better group of people to work…read morewith. For competitive rates for auto, home, motorcycle, boat, life and health, call the kind caring group at Town and Village, they are there to help you out. Been with them myself for a few decades and they've always been there. Chris

I always looked on dealing with insurance as painful, but here its comfortable and easy. Dawn and…read moreKaren are always ready to explain the multiple policies and make suggestions about ways to save . And when we did finally have a claim, they made the whole process simple and painless. I not only would recommend PWL, but have already referred several friends here - and they're just as satisfied.

Excellent agency and the people are fantastic to work with. They are very service oriented and are…read morevery helpful. I would recommend this agency to anyone who is looking for insurance. They are professional and do a great job explaining the policy and answering any questions you may have.

I have had State Farm as my insurance provider for my renters and my vehicle coverage since 1998…read more In 2014 I had a car accident, the only accident I've had since I've been with State Farm. This one and only incident caused my insurance rates to nearly double. I called and spoke to Jared at State Farm regarding this and he talked down to me like I was a low life. He would not answer my questions, and he wouldn't explain anything to me regarding the increase in my insurance costs. He blamed me for my rates going up, telling me how much the accident cost State Farm, and that I needed to be more careful driving. Jared clearly needs a class in etiquette, and he really needs to learn to speak professionally to people. Because of the way Jared treated me, I am switching insurance companies. If you enjoy being talked down to, definitely call Jared.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: OH-26899

After my vehicle collided with a deer, I contacted the Maphre Insurance customer service to make a…read moreclaim. I had the car towed to a shop that they recommended. The adjuster recommended this shop. On e the car was there, they gave me an estimate of around $8k. Once the adjuster looked for the cheapest parts and waited months to get them the estimate went closer to $5k. The body shop told the adjuster that the headlights that were ordered were not working correctly. The adjuster told them to use them anyway. When I got the car back it was several months before I drove in the dark and the headlights were pointed toward the ground. I took it back to be adjusted. The adjustment was all the way up, because they were faulty headlights and were unable to be adjusted up. I could not see any farther than 15 ft in front of me. Try driving at 65 mph and not being able to see. The adjuster save money and did not care about someones life in jeopardy. As long as he got his paycheck and got a pat on the back for saving money. He should be terminated and the 1st adjuster I talked with should be re trained at the very least. An insurance company should have the customers in mind and not the paycheck. But, unfortunately this is how it is in the world today. No one cares..

I've been a customer for two years. I've never made a claim, got a ticket, had a accident or have…read morebeen late on my payment. Then after two years they raise my premium by $20. Are you kidding me? Once I find a new insurance I'm dropping you.