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    State Street Assisted Living

    5.0 (1 review)
    Open Open 24 hours

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    9 years ago

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    Oak Leaf Manor

    Oak Leaf Manor

    4.5
    (2 reviews)
    78.5 mi

    This is a difficult review to write. Some aspects of care for OL were phenomenal and we were very…read morehappy, other considerations not so much. I'm going to base my star rating on CARE GIVEN and not the other aspects although they will be mentioned. I've never had to explore nursing home options before, and unfortunately like many, when it was needed it was at the time of need so we were ill prepared. I selected this nursing home based on a visit I had years ago and thought the residents were happy and well cared for. I enlisted the help of an elderly solutions "broker" I found online thru google, who was the foot in the door, although I don't know if that was necessary. Like many, I heard horror stories about nursing homes, and have been in several that were subpar visiting relatives over the years. It's believed that many will force you to sign over your house and assets. Surprisingly at OL that is not the case. In fact, they don't ask anything financial. They operate on a base rate and a $310/per month upcharge for every level of care needed. A level of care is based on every 30 minutes a day they tend to you, this is evaluated every month for accuracy so you could be paying a higher level one month and lower the next. Please note that the prices I'm providing here are based on a single room, single occupancy, non-dementia care. Memory care has a different set of pricing, and other style rooms, suites, efficiencies are available. The base rate was $4300/month + each tier of care. The nonrefundable entry fee is equal to one month. They operate on a month-to-month basis. Again, they ask no financial information. My dad lived out the last two months of his life at their Landisville facility and overall, we were very pleased with his care. The pros, aside from the pricing structure is the place is gorgeous, well kept, and the residents and staff seem happy. Residents are dressed and involved. There's a variety of activities every day, as well as outings. Transportation, move in assistance, medication management, all meals and activities, housekeeping, furnished room (if you choose), cable tv, basic supplies such as toilet paper, linens and laundry service are all included at the base level. Kara, who was our initial contact, was very friendly, and it felt like she had our dad's best interest at heart. She really knows how to "sell" their lifestyle, although some of her information was inaccurate. She promises the sun and the moon, however, either by miscommunication or staffing issues, not everything she promised was delivered. Some key furniture pieces that were promised upon check in were missing, but rectified. We were told 181 channels, however my dad complained that some required an additional payment, and channel offerings seemed to change every day. One day a channel would be free, the next it wasn't. We were told a landline phone with his own extension was included, which was a highlight for us given his difficulty in using a cell phone, only to discover we would need to have someone install the line, pay a monthly fee, and purchase a phone. A thorough nursing assessment was also promised when he arrived, but not done till later in the day when I mentioned it. Small things like that were all addressed both worth mentioning. Some things we can't overlook; dad was proud of his military service, and they have a veteran's wall complete with a picture/nameplate. I provided his picture a few days before he moved there, however by the time he passed - two months later it still wasn't hung. I had contacted the activity director on this several times prior. It was heartbreaking to see my dad look for it every day as he passed the wall on the way to meals, knowing he should be up there and wasn't. There was also an issue with obtaining a wheelchair thru insurance, which was a result of something as trivial as the provider needing an insurance number, which they had and never provided them, which once we got involved was addressed. As my brother put it there was a little more "hand holding" on some matters than we expected, however at the time of his passing I thought we worked out a lot of the kinks. What also was disappointing was that we & dad had grown to like the staff a lot, and since we were very hands on as a family communicated with them on the daily. However, when he passed no one reached out, sent a card, or acknowledged his death. The day he passed at the hospital I cleaned out his room, and a few staff came forward to offer their condolences but not key players, which was sad. The care he was given however was very good. They were attentive to his needs and treated him well. His room was spacious, newly renovated, and comfortable. PT & OT therapists work out of that building so getting his therapy needs met was easy. Communication was daily between us and key employees. He was clean, dressed, and tended to daily. Coming here probably gave us more time with him. He is dearly misssed.

    My Great-Uncle has been living at Oak Leaf Manor (Landisville) for about a year…read more I have visited him at least twice a week since he has been there, so I am very familiar with Oak Leaf. The grounds are beautifully landscaped and well maintained. There is plenty of outside seating including two gazebo's. There is also an outside picnic area and nice walkways for the residents. The interior is wonderfully decorated for whatever season it happens to be. There is also a water fountain inside that is quite nice so sit around and relax. The dining room is nicely laid out and the food is good. The residents rooms are spacious and clean. The staff at Oak Leaf Manor is very friendly and caring. If any problems arise, the staff do their best to accommodate you as quickly as possible. There are a lot of activities for the residents, including BINGO, a theater room, scenic bus rides, crafts, and veterans activities. Overall Oak Leaf Manor has a very comfortable friendly atmosphere. If you are looking for a home for a loved one who can no longer live alone, I highly recommend Oak Leaf Manor.

    Photos
    Friendship Place Courtyard
    Friendship Place Courtyard
    Oak Leaf Manor North Grand Lobby
    Oak Leaf Manor North Grand Lobby
    Oak Leaf Manor

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    Edenwald

    Edenwald

    5.0
    (3 reviews)
    59.8 mi

    My life is now complete because I got 'first to review' at a retirement community on Yelp. I have…read moreto say that I was impressed in every way with Edenwald. When you think of a retirement community you may be one of the people that thinks of a sad place where people are put to be forgotten. That's certainly not the case at all with Edenwald. It felt like a bustling community to me. More than once I thought "I wouldn't mind ending up at a place like this someday." Security wise there is a person manning the front desk at all hours of the day. Ask that person for the guest Wi-Fi password. There is a lobby where you can sit and wait for people where there is also a gift store. I didn't see it but apparently they have a fitness center and pool here. On the activity board they have a listing of all the activities that are taking place on site. They also offer multiple day trips to interesting sites around the area. If you don't want to drive to do errands they will take you places such as Trader Joe's. They have multiple restaurants on site. I got to sample two of them. One of them was a casual cafeteria. The other one was what we called "the pub", which serves alcohol. There is also a fancy pants restaurant across from the pub, but they enforce a dress code. I wasn't doing backflips over the food, but it was much better than I expected and I enjoyed my meals. I thought the nicest thing about the living quarters was that once you go inside and close your door it just feels like an apartment. You have a fully stocked kitchen, which is nice. Even though you have your privacy there are ways in the bathroom and bedroom to alert the staff that you need help. All the amenities in the world wouldn't matter if the people weren't treated right. I have to say I was constantly interacting with friendly people. Multiple times on the elevator the residents would be cracking me up. One man told me that he hoped I wasn't going to the 25th floor because that was his private penthouse. If you have an aging relative who wants their independence but could use the safety/security of assisted-living I can't think of a better place then Edenwald.

    Compassionate staff everywhere, not just in nursing services. Independent living activities and…read morethe food exceed our expectations everyday. No more big house, lawn, maintenance- gone. And now we have 14 people on our skilled maintenance crew, plus house keeping services, and our own kitchen/serving staff. We were traveling for 2 months and the security team called twice to make sure we were OK! Sooo happy to spend the rest of my life here.

    Photos
    Edenwald
    Great new friends!  Remodeled apartment.
    Great new friends! Remodeled apartment.
    Edenwald

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    Crestwood Manor

    Crestwood Manor

    4.1
    (8 reviews)
    82.2 mi

    My father is a current patient for rehab there and may I say I am very disappointed. He has not…read morebeen dressed in two days, is not getting the rehab he needs to heal from his back surgery . They leave him in bed all day. Tonight i came to visit at 5:30pm and he hadn't eaten. At 6pm I asked where his dinner was and was told they "forgot". They said they would order him a tray soon. Here it is 6:16 and he still hasn't eaten. The care here is below standard. Every time I visit the nurses are outside smoking. There is no security as well. I don't know what kind of haphazard facility is run here, but my father is not receiving the care we told he would. I'm very dissatisfied. 6:20pm and they just now asked what kind of sandwich he wants? That doesn't sound like a well rounded dinner.

    My mother was a patient at Community Memorial after suffering a stroke. She had excellent care at…read morethe hospital then the next step was finding rehab care which was at Crestwood Manor. Not knowing better, she was admitted into Hospice care which basically meant to Crestwood Manor that they did not have to care for her. When we were first told about her transfer My father was assured he could visit every day. Later, we were told it was 2 visitors once a week but the same person could not visit. The Hospice team consisted of a nurse & chaplain. Both were lovely people but I would never agree to Hospice again. I instructed Crestwood that she was not to have any medications I did not approve. They assured me but later found out she was kept on a certain drug so she didn't complain when they changed her---as the staff told me. I obtained all her medical records later & found she was given the drug I instructed them not to give her. This probably led to her death.Hospice did not give her any medications. Crestwood cut off our visits, they had a COVID issue from a staff member which they assured was controlled. They told us my Mom was safe, no worries. Two days later they called me around noon to say my mother stopped breathing. Suddenly she developed non-symptomatic COVID & died. Who was with her? No one- they just walked in & found her not breathing. The nurse that called was ice cold and spoke like she was giving me a weather report. I was in shock- this was supposed to be a highly-rated care facility. Several of the employees spoke to me about her care & basically said she was in a bed alone unless Hospice came by. Within two hours they called again to see when I would have "the body" removed. I was told they did not have room to keep her. I did not even have time to call family members, or console my Dad & when this arrogant nurse called. I filed a complaint against this facility not only for their lack of care but also for the way they treated me. I was told to pick up her belongings---I questioned about the risk of COVID for me. I was assured everything would be cleaned before releasing however, they tossed her things in the front seat of my car- nothing was cleaned, and picture frames broke. Please avoid sending your loved one to this facility for any rehab or aftercare.

    Photos
    Interior
    Interior
    Exterior
    Exterior
    Lifestyle

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    Lifestyle
    Freedom Village at Brandywine

    Freedom Village at Brandywine

    3.6
    (5 reviews)
    60.5 mi
    Available by appointment
    Pet friendly

    My mother has been at FVB Independent Living for over seven years. We've been happy with her care…read moreand the facility. There are plenty of activities and the facility is beautiful. I would only recommend FVB if you protect your loved one and have an attorney look at your contract and beware of any promises. My mother was invited by Freedom Village to enroll in their "hardship" program in 2023. She went through their vigorous eligibility program and was approved. Both the facility and Corporate approved her request. She was approved again the following year and was granted additional funds. To our shock and dismay, after an audit last year my mother was told that she had to repay the funds and they increased her monthly payment substantially. They blamed the issue on us and took no responsibility for their change of heart. They changed the rules two years in and we had no standing due to a clause in the contract. They threatened to sue us if we didn't pay by the end of the year. Since we have so much money and time invested in this place, we have no choice but to keep my mother there.

    I have resided in Independent Living at Freedom Village Brandywine for almost four (4) years and…read morecouldn't be happier. While nothing is ever perfect, FVB comes close. There are so many activities offered, and one can do as much or as little as desired. The staff is very attentive and the food is very good with many choices daily.

    Photos
    This is Philip L. Gans' story! What a man, more than just a number

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    This is Philip L. Gans' story! What a man, more than just a number

    State Street Assisted Living - retirement_homes - Updated August 2026

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