Don't do it!! There are other repair places in town that will not take you to the cleaners. They…read morecharge way more than other places to do the same job. They quoted me $269 dollars to replace my keyboard. I called a place across town that quoted me $129 and another $159. If you need it done fast they charge $75 up front, which is worth it for speed except that you don't realize till after that their quote for repairs is higher than everyone else and at that point you've sunk the $75 whether you get it repaired there or not. When I brought the other quotes to them they were inflexible and got rude about it. That would be bad, but the worst part is what they did to my computer. When I got my computer back, the keys on my keyboard are crooked and raised. Many look like they are about to pop off. They also feel different when I type. I have added 4 photos of my keyboard to the images section to show you what I'm talking about. I called Apple and told them that this apple authorized store is doing this kind of crappy work. FIND SOMEWHERE ELSE!

My iMac had a critical failure to boot, so I called Apple support and they walked me through…read morevarious things to try in case it was software related and fixable. It wasn't, but I had an Applecare warranty (Consumer Reports rates it one of the best warranties available and my years of Apple usage confirm this), and so they helped me find a local Apple tech to address my problem. We chose Desktop Solutions; they've been in business in Chattanooga almost as long as I've been an Apple user--around twenty years, so I figured this was likely the best place to go. My experience with Desktop Solutions was firmly middle-of-the-road; I would have given three stars, but Yelp's designation of two stars (Meh. I've experienced better.) seemed apt. The problem was fixed (new logic board ordered and installed under warranty, so no cost to me) and my iMac was back in my hands within their anticipated time. There are two reasons I've given them an okay rating: 1. I had two different interactions with different employees. Each was adequate, though not on the level of what one can expect at, say, the Genius store or whatever Apple is doing in their stores these days. This is not a complaint so much as a suggestion that if management reads this, they can take it under advisement. 2. When I was picking up my iMac, as I put one hand under to lift, I felt some dust/grit along the bottom edge. As I looked down, it was clear there was a dust bunny hanging down from the area where the cooling fans run. No big deal, dust happens, so I wiped it off and brought my computer home. Next day, I'm doing some work on the computer and I notice more dust bunnies hanging down. So I'm sitting there feeling around the bottom edge of my machine and I end up pulling a fairly surprising amount of accumulated dustbunnies out of the bottom of my iMac. Now this to me seems like some laziness on the part of the tech crew, because I'm fairly certain that it would be easy to vacuum that stuff up while you've got the innards exposed and I would think that a company that wants repeat business from Apple users would care about this sort of thing, much as better car dealerships will wash a car before returning it to patrons. Soooo, take that as you will. My computer seems to be working just fine now, so the repair seems to have been adequately completed. I truly wish I could give a more positive review and hope that this review will result in better experiences for other customers.

replaced ss drive. l have tried 8 wireless and wired keyboards since and system will not recognize…read moreany of them and now HE WILL NOT RESPOND TO MY CALLS UR TEXT MESSAGES. I AM NOT A HAPPY CAMPER AT ALL AT THIS POINT.

I messaged Computer Crusader about my 2011 MacBook Pro. He was able to see me that afternoon and…read morerestored my old MacBook the next day. Very affordable and fast turn around. Definitely recommend!

You take your phone in there working get it back not working. Over charging and you have to pay…read morethem to even get your phone back if you dont want to use their services sat in there for an hour for them to tell me to pick my phone up in an hour price would be 110 then get a call its over 220. get thee I dont want to pay 220 plus dollars so heavy set dude says you got to pay me 49.16 before I can even put your phone in your hand. I basically gave them 49 dollars for trash and he knew it. yal might as well kept it yal scammers. My uncle a cop I better not see no pictures of me or money stolen out my accounts! Low down talking about the mother board is damaged shut up that doesnt mean the battery not supposed to work . he wouldnt even charge my phone before i gave him the money so he knew it was over he kept ignoring me. its ok God got this.

Dan and his whole crew are awesome. I went to the store in Brainerd…read more I have to admit I was a little nervous because the techs seemed so young but they did a wonderful job. My phone was repaired and I'm happy with the work. You should check them out. Their prices are very reasonable. I would and will use this company again. Thank you iSpecialize.

I love this place! The owner is a really nice person and his prices are very reasonable with…read moreexcellent customer service. I would gladly support him instead of a giant monopoly like best buy.

These guys went ABOVE & BEYOND…read more I'll be honest, I went into the store as a skeptic, as I'm a long-time Mac user and it has been my experience that most 'generic' PC repair stores can only do minimum Mac repairs or would prefer not to deal with them at all. BOY, was I surprised! I took in my old 2009 Macbook Pro for a plethora of issues -- none critical, just things that I'd been putting up with for WAY too long. (It's not my primary computer, but I do use it for non-essential tasks, such as blog writing and burning vinyl LPs to cd, etc.) The issues it had included a cracked screen, a dead SuperDrive, blown speakers, and a cracked keyboard key. I expected they might able to address one or two of the problems, if that. Not only were they able to resolve ALL of the issues, but were able to do so at a very reasonable price (they happened to have used parts on-hand) with a very short turnaround (I believe it was only a day.) They are now my "go-to" computer store, and I will be dropping off my THIRD repair request to them later this week. So, in summing -- go by and see Perry & Mitchell at PC & P.I.* Computers in East Brainerd. * Their name sounds for "Personal Computer Private Investigators" btw . . .

This is definitely a scam place; it's closed all the time, and you have to call to get them to come…read moreto the shop? It's also sketchy as heck. Wouldn't trust them to check out my toaster much less my computer.

Address was incorrect, called and was told where this business was - got there and even though web…read moresaid it was open - it was closed and could not get through on the poorly listed automated answering system -

Very smart and knowledgeable in his field. Worked for my by business for years. However, since he…read moreis no longer employed he refuses to give me access to my cloud, servers, or administrative passwords. He illegally hacked into my cell phone and my 11 year old daughters cell phone. His lawyer sent me a letter stating if I would not hold him accountable for any of his actions while working for my company he would give me access. There is no telling what kind of crimes he has committed. I'm missing 2 Million Dollars worth of sales! No wonder he wants immunity for his crimes. I think I'll have him arrested instead. Would not advise anyone to use his services.

One of the most professional, compassionate and knowledgeable places I encountered in quite some…read moretime. After losing all access to my computer, and panicked because it was Christmas Eve, they restored all of my settings, and repaired it to top performance in very little time. Mr. Webber and his entire staff, especially Frank, represent excellence in their field. This is a GREAT local company - I highly recommend to any individual or business searching for experts to maintain your computer(s), your computing system or build a new system from scratch.

I had accidentally deleted a bunch of hidden files that were apparently necessary to run my…read morecomputer, including my passwords! I got completely locked out of my computer. Mac support was not very hopeful and thought I would have to completely erase my computer and lose everything. I had a lot of files on there I did not want to lose! Joel told me he thought he would be able to save my files, even though we would have to completely erase and reset my computer. It took him longer than he thought, but he did save all my files! I'm so thankful.

Made a appt to have my battery replaced, even confirmed they had my battery in stock and cost to…read morerepair. Drove 2 hours to make my noon appt. At 12:13 pm I was told I needed to leave my phone and it might be fixed by the end of the day or the next day. He had other repairs ahead of mine. Why make an appt? Wish o could leave no stars. Apple quoted the battery replacement charge at $89. They charge $20. more and poor service.

Purhcased a part for a TV from their eBay store (suha_4539) on Oct 1 and received a different part…read morethan what was ordered on Oct 5. The same day, I requested a return and sent the item in the original packaging with the new tracking label affixed. USPS tracking says the package arrived at the receiving post office on Oct 9, only to see the post office was unable to deliver the package on Oct 10 becuase the business was closed. It's now been 11 days since my return arrived at their local post office without being delivered. I assumed maybe there was an issue with USPS so I filed a 'Missing Mail' request yesterday. This morning I received a call from a very polite Postmaster in Chattanooga who informed me they have tried delivering my package every day since it arrived there but the business is never open! I was told it's "open maybe 5% of the time we try to deliver mail" and that the post office "has a whole bin of packages for them" but that "nobody is ever at the location." After hearing from the Postmaster I tried to call the location using the number posted on their website - only to have it ring out to "Sorry. The mailbox is full and there is not enough space to leave a message. Thank you for using the voice messaging server. Goodbye." I've been forced to open a case with eBay to try and get my refund since the business address is never open to receive their mail.

Not the cheapest around, not professional, and NOT the best. I took my desktop in because it was…read morefreezing and having hardware issues. The guy offered a free diagnostic, then charged $80 to wipe my hard drive and reinstall windows. He was upfront saying that it may not fix the issues. I only have myself to blame I guess. He's an amateur PC repair guy. Wiping a hard drive is NOT standard procedure or the first thing they should do. I don't understand all the 5 star reviews now that I've been there. Don't be fooled. Google 'computer repair in Chattanooga' and go with the place that has 94+ 5 star reviews. He might be far to drive but he is the best and only charged me $50 to diagnose and repair my computer - and he ACTUALLY repaired it. EDIT: In response to Aspire's reply. I only have myself to blame. As I said, you are correct that you were upfront with me with what you would do and that it may not fix it. And yes, you were fair and nice to offer to install a new hard drive no charging for the service. Let me explain (1) "not cheapest around" - I just got my computer FULLY fixed (new hard drive installed, new fan installed, stress test program run on PC to test, new Windows installed) for $75. This local PC repair did more work than you for less money. (2) "not professional, and not the best" - While you were respectful and polite, the clutter of your store does not inspire confidence, I had to come back to get small parts from my PC you left out or replaced with sub-par parts. I just did business with a PC repairman that kept me fully updated with pics, advice, and more to ensure I could trust him and understand what he was doing before I paid him. I got more necessary work done on my PC, by someone who went above and beyond to figure out what was wrong (not just wipe the hardrive...which it didn't need), for LESS money.

Helpful, courteous, competitively priced, keeping me fully apprised of the process from step one,…read moreuntil I picked up the laptop at the end of the job. The work was on time, and executed at the price quoted, couldn't be happier.

I can't say enough good things about this team. I was on vacation and starting my day at Lookout…read moreMountain when my phone died. A kind soul gave me directions to Oops Repair and they fixed my phone in time for me to make my reservation at the Incline Railway and Ruby Falls. Without their quick, skilled work I would have missed these lifetime of memories and photos as proof.