Wow, this company is fantastic.....February in Michigan, and my outdoor hot tub starts blowing…read morebreakers and stops working. I originally called my local hot tub retailer, and after getting screwed around for 3 days, I found John Grussner at Stateside Spas. I told John what I thought the problem was, and he immediately dispatched one of his guys to my house the next day. Sure enough, it was exactly what I thought. Ryan fixed it all up, and John called me and texted me, to make sure that I understood everything, and was OK with the repairs. He also keeps following up and answers all my questions about chemicals, treatment, etc. This guy is like a throwback to when service companies actually performed a service, not just part replacers. If I could give John 10 stars, I would. WOW!!!!

John quickly returned my call as my hot tub shut down in late December. He talked me through an…read moreeasy fix. He's very knowledgeable and if I would maintain the tub as I should, there wouldn't be a problem. Will keep his number on speed dial for future issues as the tub is 21 years old. VERY PLEASED!!!!

Four years ago I decided to buy a hot tub. I did my research on the internet and then went to the…read moreSuburban Showplace for the Tub and Spa show. I talked to probably every vendor there. I chose Glenn because he answered every question that I had. He was a local vendor and available for any follow up service that I may need. He sent the electrician to my house for the electrical work. The next day Glenn delivered my hot tub and the electrician came back to do the final hook up. Two years ago I decided I wanted the cover turned so that it opens in another direction. I called Glenn and in a couple days he was there to fix it the way I wanted it. I've had a couple minor things happen and when I called Glenn he walked me thru the problem over the phone, no service call needed and no charge. April 2020 my hot tub has been cold for about a month. I think the heat pump went out. We are in the middle of the Covid 19 pandemic and the store is not open but I called anyway and left a message. Glenn called me back within an hour. I just wanted to know how much a heat pump costs. He asked me what it said on the display and when I told him SL he said there's nothing wrong with my pump that I had put the hot tub in sleep mode (you can stop laughing now). So he told me how to get it out of sleep mode and it's working fine again. I can't say enough about the excellent customer service I have received from him which is probably the most important part of the whole purchase. So if you are looking to buy a hot tub do yourself a favor and go see Glenn. You won't be disappointed.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

We pay a premium for this gym to enjoy a pool, cold plunge, sauna, and steam room. Unfortunately,…read morethe place is packed with clicks of kids dropped off all day to hang out. The pool is overrun with kids to the point they spill over into the swim lanes so either they are in my way or a random soccer ball gets slammed into my head while swimming. I watched a guy in the hot tub get his glasses knocked off his face and broken by a kid jumping in despite the 18 or older sign. The lifeguards ignore it all. Adult swim time is extremely limited. Wanted to learn Pilates. Class hours are sparse. I took 3 classes but stopped when I hurt my back - the instructor was disinterested. I get closer coaching at independent studios. The kids use the weight machines to sit and scroll on their phones. Not a lot of working out going on while I'm waiting. I never see anyone clean a machine after they use it so I clean before and after each machine use. The locker room bathroom is pretty gross, staff just can't possibly keep up with the crowds. I'm forced to head back to Planet Fitness where membership costs are reasonable. No pool but I can't use it at Lifetime anyway so I may as well stay at Planet Fitness. This is so disappointing, I had high hopes because they have so much to offer. Planet Fitness is closer to home and more adult.

WORST EXPERIENCE EVER! Cancelled my membership back in MARCH and they keep charging me and its now…read moreAUGUST! I have not stepped foot in the club since March. THE CLUB is dirty, run down, and the staff is horrible! there were two younger women working there after I just had a baby, my husband and other son went to check in and they were so rude to us making us wait and unfortunetly missed my sons NYE party we had him signed up for.... clearly everyone from upper management to housekeeping needs better leadership. DO BETTER! Do yourself a favor and don't give this club any of your money!!!

Joe and his team were RELENTLESS in figuring out my problem and worked tirelessly to get it fixed,…read moreworking beyond the time they anticipated and at a very reasonable rate. I had no fewer than TWO other "high rated" local pool companies out here prior (I won't name them), who gave completely wrong estimates of the problem (not to mention astronomical price quotes!) in addition to a plumber, who had overcharged me and didn't fix my issue. Sparkle Pools is now my pool company and I'm looking forward to a long relationship with this team. Can not recommend more highly!

They were a friendly crew, then they were upset when things didn't work out…read more I ended up paying another person to finish the job, and whole I call them they went ghost

Sold us a cover brace for a hot tub in a water damaged box, said if there was a problem, no problem…read moreto return- We could not use it because of location of tub- never attached it or used. I returned the product and the gentleman behind the desk took it back and said Charlie would call to refund- Charlie has not called us back and when we went in to try and get refund Charlie said he will have to check with distributor. Still no call back or refund- dishonest.

Our hot tub stopped heating in sub-zero weather and we needed service fast. Hot Tubs Plus sent…read moretheir service man out to inspect. He is Jeffrey Phillips, maybe. He seems to claim several names, Jeffery Anderson at times. Probably both fake. He said that we needed a new heater. So I paid him in advance for the heater as well as for that days service call. He subsequently blew off TWO following appointments without calling to let me know why or when he would actually be back to install the heater I paid for. So on top of everything else this cost me, I lost two days pay waiting at home for him for no good reason. He surely could have picked up the phone to release me from this unnecessary waiting game but chose to leave me hanging interminably instead. All this time I had space heaters on my tub, hoping it did not freeze up which would destroy it. When he finally did show up to install the heater, I had told him in advance not to wake me up until he had the job done. When he woke me up he told me that I owed $355.00 for that days labor. I trusted it was true and paid him as I had not idea how long he had been working. Later, I checked my security cams and discovered that it took him under 30 minutes. Since when do hot tub techs make $700 per hour? Knowing that this is an unreasonable amount to pay for hot tub service I contacted the store. Charlie the owner of the store, who had previously told me that he had personally trained the technician to work for him, told me that he was not responsible for what I was charged and it was none of his business! Really? So, even though the tech was trained at the store, and sent to me by the store, they claim to be...not responsible? That about sums it up. Avoid!

Chris in the service department is the best. It is always a pleasure dealing with him. When you…read moresee Chris it is probably because you have an issue with your pool. He is so friendly and he get right to work and communicates the issue as he goes. My wife and I agree that when we need service again, we will wait an extra day or two just so we can have Chris as our service technician.

We have had problems from day one. The lines they installed to auto fill the 35,000 gal pool leaked…read morefrom day one. The owner said he would be here to oversee the project and never came to supervise. Many other issues with the pool and equipment we were sold and did not need.

See attached photos ; what pool store maintains said hours during the summer ??…read more First ... is the 5 gallon bucket with the roof dripping @ the H2O testing station still there for the last decade(s) ? As a prior consumer over decades (2 plus pool(s) ago, driving by the establishment, local resident) I've spent a lot of $ over the last years here [(message me if interested in detailed info] I put their water testing system to the test versus another business. No matter what the water results there, they always push product, is the bucket still collecting water from the ceiling as we spend our $$ This business (Bishop) pushes product to make the money after a water test, to be blunt most products highlighted are counterproductive to the heat and unnecessary $ spent which turns into more $ spent, silly SO ..... I put it to the test a few summers back ... this post is because I can't believe the hours!!! Recently saw it closed driving on 12 mile between Coolidge / Greenfield Is the bucket still there?? The bucket near the testing station?? Last time I went (2 summers ago) I was told I needed product I said I'll be right back, left .. drove to a different location, same water test . results ; water tested good, no product pushed It's sad that this local business has gone downhill, reduced hours, pushes products & last I heard the hazard indeed remains. I get a roof is expensive, business is closed. I really didn't want to slam it, all the same ... it's not worth $$ spent ; is the bucket still there collecting water from the ceiling?? They can do BETTER as a SMALL BUSINESS unless it's that's good that the hours are condensed as such??? Not normal for a pool store

Always great service by the knowledgeable staff. We love supporting local businesses and its family…read moreowned which is a bonus.

No call, No show. I really thought I had found a professional, dependable company until I had…read morespent a lot of time and money waiting on them to meet their commitments and promises. They stopped showing up after weeks of agreed upon appointments, after spending hundreds of dollars following their directions, hearing excuse after excuse .. finally, enough was enough. So Disappointing!!

Excellent service fast and very professional I was nervous about my pool at first but these guys…read moreknow what they're doing they made a lifetime customer.