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    StaxUP Storage

    3.3 (25 reviews)
    Open 9:00 am - 6:00 pm
    Updated 1 month ago

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    Some bug with brown marks/trail on my childhood toy Ninja Turtle and this only happened when it was stored in StaxUp storage.
    Dan T.

    DO NOT USE STAXUP! It's all INFESTED by fleas, roaches, spiders, termites, moths and even bed bugs! I've seen all of these but most of all were fleas! It's hard to believe but it's very true. The storage has two side walls that do not reach the top so it allows bugs to fly from one storage unit to another! And their insurance is such a ruse they do not hold any responsibility AT ALL to any damages!! I will tell you what happened to me in TJ and how Stax Up treated me and provide pictures. And they dare said that nobody complains about it, I see about at least 4 very bad, traumatizing Yelp reviews here! I live in Tijuana so I was trying to store my stuff in StaxUp while slowly bringing back stuff to TJ for 3 months. Then I realized in my new fully furnished apartment where I was already staying for 3 weeks became infested. I thought it was the bed that had bed bugs. We called 3 fumigators then it went away but it came back every time I brought back stuff from the storage! I cannot believe this! My landlord even gave me a new mattress, a new headboard, and new box spring and they still got infested as we were bringing the rest of the stuff in! I called the 4th fumigator until it went away. But during that I lost so many things, so much of money, had to throw away even the second mattress, headboard, box spring, threw away my infested luggage bags, slept on the hard floor for weeks, bought so many products to kill these fleas (but I also got a few bed bug bites too), had to launder so many times like crazy, had to MOVE!!! MOVE TO ANOTHER HOUSE WHICH HAD NO FURNITURE! And why do I say it's definitely StaxUp's fault was because when I moved to the new CLEAN apartment and stayed there for a week and brought things slowly from old apartment it was fine, no more fleas. BUT when I brought my one last bag with stuff from StaxUp storage the next week, it infests my new apartment too! Can you believe it?? Life was hell. Man, I came to TJ from California to save money during Corona Virus times but I ended losing so much more! And to make matters worse, Stax Up gave us a form where we could so-called claim by the long haired specky lady from the desk. We painstakingly jot down everything that we have lost which was about $1000 not including having to move to a completely new apartment expenses!! We showed them almost a hundred pictures of the fleas, even termites, our bites, its fecal matter, deposits but they said if I cannot take the picture of the fleas or the deposits SHOWING the storage unit itself, then I can't claim a single thing! HOW CAN I CAPTURE AN EXTREME CLOSE UP PICTURE OF A VERY TINY FLEA ON MY BAG WITH THE STORAGE UNIT BEHIND?? Try and do it now with your camera, you simply can't! All the pictures I managed to capture were fleas or its excrement on fabrics, wood and stuff. I can't tilt it up to show that it's happening in the storage space from StaxUp. It's completely impossible to do! Try and zoom in on your phone of a tiny miniscule bug, trying to make it seen clearly, while capturing in the background of the storage unit! Impossible! And a lot of things were happening at home too to the things we have lost too. You pay $10 more for so called insurance but read the fine not-so fine print, trying to use newfangled jargon words to confuse you but basically it does say it will not take any responsibility of any kind of damages and I think including damages done by bugs too (trust me guys, moths everywhere the moment you enter the place). They asked me why did I not complain sooner. I said because I thought it was my new place that was infested but later on I realized it was StaxUp that was infested. A place so high advanced as America and as clean and proper as San Diego shouldn't have and cause health problems to people in their business storage unit cos it could spread EVERYWHERE!! To other innocent people's belongings. And you can't do anything!

    Entrance next to the office

    VERY helpful, fast and efficent. I was able to rent a unit the same day. Just what I needed!

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    8 years ago

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    4 years ago

    Great service, they speak English and spanish so no hay problema alguno con la comunicación.

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    12 years ago

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    StaxUP Storage Reviews in Other Languages

    Ask the Community - StaxUP Storage

    Quienes pueden rentar? me refiero que si solo puede rentar las personas con residencia en eeuu o cualquier persona.…

    Quienes pueden rentar? Cualquier persona mayor de 18 que tenga identificacion valida. Cuales son… Read more

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    Review Highlights - StaxUP Storage

    Right away he explained the different prices for whether we wanted an upstairs one, downstairs, or one with an elevator.

    Mentioned in 2 reviews

    Read more highlights

    A Storage Place - Del Sol

    A Storage Place - Del Sol

    (19 reviews)

    DON'T rent a storage unit from this place! If you are behind they refuse your payment over and over…read moreand over again. This way you don't have access to your belongings and they take them. Office staff took great pleasure in denying my attempts to pay my bill. Refused cash in hand. Don't trust these unethical people. They lie by not omissions. They accept your agreeded upon date to pay but don't mention you can't pay online. You call to make payment like the website instructed to be told no again. Now you are in office trying to pay and refused again. You come back with cash and refused again because now they added hundreds more claiming also late but it wasn't not even by one day late. Don't do business with them they can't be trusted.

    We have been interested in obtaining a storage unit for some time now and have been looking around…read moreat various options. We stopped by the A Storage Place's Del Sol location to check out their prices and availability. There is a lot to like about this place. This is in a nice location where the surrounding area is not too crowded or busy. They have daily office hours from 9am-6pm. Gate hours for tenants is from 5am-8pm. They seem to have a lot of security measures - special access to get onto the premises and through any door, as well as surveillance cameras. There are a variety of unit sizes; it is just a matter of finding an available one in the size that you need. They have a number of units that have access from the outside and also some that are completely indoors. Their buildings have AC which is a major plus! Indoor units also have access to carts that may be used to move belongings to and from and elevators for areas with a second floor. They also have music playing quietly throughout which is especially great for the indoor units so that it is not all quiet and eerie. All areas looked to be clean and well maintained. The staff was very nice and helpful. And, prices seemed to be reasonable. The only downfall for us was availability, which is definitely not a negative thing to judge them by. Guessing they really are as good as they appear, so why wouldn't their units be pretty much filled up?

    Atlas Storage - Aerial View

    Atlas Storage

    (18 reviews)

    Wow this was great experience. Dasie was extremely helpful and comforting. She explained how it was…read moreunder new management and the new owners already addressed the security issues, by installing new cameras with 24hr surveillance. It nice knowing that my stuff is in a safe and clean facility.

    Thieves at Atlas Storage!!!!…read more Last month we were alerted to some damage around the walls around our storage unit. They called and said there was a little damage to the wall. We went up there to discover that someone had broken into our unit and WIPED. IT. OUT. They stole literally our entire apartment worth of furniture. EVERYTHING. We filed a complaint against police report and they did nothing but tell us to call our insurance. The girls there (while nice) basically didn't care and said that they "didn't see anything suspicious" on some camera footage. Like, OBVIOUSLY there wouldn't be...because it would just look like people loading stuff in a truck which is what people do all day there. SOO FRUSTRATING. A gate code is required to get in and then a door code is required to get in the building, so obviously the thieves rent units there and are breaking into units and just moving the stolen goods into their locker and replacing the locks. So WARNING TO ALL that rent at ATLAS STORAGE, go check your locks and your stuff because they know that this is happening there and they don't give an S about it. Another persons locker was wiped out a week before ours. These A-holes are getting away with it too. CHECK YOUR STUFF.

    Extra Space Storage - Beauty Image

    Extra Space Storage

    (36 reviews)

    There so helpful and nice , they help us with everything and for perfect size storageread more

    To whom it may concern, Let me start from the get-go! I…read morerented a 10X10 from this place a few months back I was told My rate would go up a little maybe a couple of times in a year then it 'wouldn't go up from there, well that wasn't true it's gone up 3 times in less than a year. That wasn't the problem with me the problem was when I got a random call on a Saturday morning from Cesi an employee. Let me tell you exactly what happened grab some popcorn cause this is good. So Cesi called me and asked 'Hi Is this Jonathan I say Yes hi, she said have you been to your unit lately? I say no it's been a while at least maybe a couple of months She says ok because the unit is 'open I say what? She said yes! It wasn't you? I say no! She says well it's open and it looks like there's a red machine outside of it is that yours? I say yes that's my welder she says ok well it looks like it's been broken into. I say what! she says yes. I need to know if I can have your permission to drill the lock. I say what? She says yes I need your permission to drill the lock and fix the door, right now I'll send you an e-mail and you can electronically sign it, so we can drill the lock I say Ok, not thinking right at that moment. Then I asked hey wait a minute what if I'm missing stuff what did they take anything? can you check the cameras her response was oooh nooo that's going to take HOURS! What! She says yes oh and you have to make a police report. At this point in My mind, I'm like hhm.. you know what let me come over I'm only 30 minutes away. She says ok, and hangs up on me. I was like no way! So I called my girlfriend briefly explained what was going on and asked her to meet me there with the key. We show up and I say Hi are you Cesi? She says yes, Hi I say I'm Jonathan she says Oh yeah what did you have in there because the system says you only have toats in there? I say yes the toats have stuff in them. She says O well it says you only have toats in there. I say can we go to the unit she says yeah! We get there and the bottom right of the door is completely ripped out of its track making a small crawl hole at this point I look right at Cesi and Ask ' Do customers normally do this? She says what? I said break the door like this, Why would you ask me if it was me that did this? She said no I didn't ask you that I said yes you did then I said why wouldn't you ask me to file a police report? She said let me get my coworker who I don't even know his name he came over and said what's the problem I said nothing I'm trying to figure out what I need to do. He said it's a process you have to file a police report I said ok why wouldn't you guys tell me this from the beginning, he said it's up to you I said you mean to tell me that I have to make the police report and you don't? He says we already called the cops and made a police report, Now YOU HAVE TO MAKE A POLICE REPORT! I say that's gonna take hours it's Saturday this isn't an emergency he says well what do you want me to do? I say nothing man he says screaming at me LISTEN TO ME YOU FENING AHOLE I WORK AT NATIONAL CITY IT HAPPENS ALL TIME OUT THERE I'M TELLING YOU THE PROCESS. I say oh so you're used to this then he gets even more mad gets inches from my face and says screaming off the top of his lungs LISTEN! I look right into his eyes and say 'I'M LISTENING . Again Screaming at ME YOU DON'T COME HERE AND CAUSE A SEEN YOU DONT UNDERSTANT I EFFING HATE! THIS JOB!! At this point, my girlfriend gets in between us and says hey calm down. He says you need to figure out if you're missing any shit! And figure out what you're gonna do with your shit! I say REALLY! At this point, I tell my girlfriend Let go! We're leaving the whole way out this guy is Screaming! at the top of his lungs saying how he hates this job! And I needed to be careful. So we leave and from a block away I call the police, Dispatch asks me what happened I tell her all that's going on then I say ' They said they already made a police report and now I have to make one she says ok whats the storage aging I tell he its the Extra Space Storage 3085 Del Sol Blvd, San Diego, CA 92154 she says and they said that already made the bake in the report I said that what they told me. She says no there's no report of any break-ins from that place at all for today hmm. I say I'm sorry that's what they told me. She says ok we'll get an Officer out to you asap! I kid you not all I did was drive back to the storage a block away and the officer was already pulling up! WOW! 2 minutes they were there. I told the office what was going on we went in there and the door was already fixed with a new lock my girlfriend had unlocked it when we left so they were able to fix it and set a new lock in the time we were gone. the officer asked me if anything was missing I said I don't know I haven't checked he says ok I'm gonna give you an incident number and if you later find missing stuff call us. a week later I get another increase! There's more.

    StaxUP Storage - selfstorage - Updated June 2026

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