I recently stayed at the The Rose Hotel Chicago O'Hare while attending a business meeting, and I…read morewas genuinely impressed from start to finish. Dining: We dined at Thorn Restaurant & Lounge, located in the hotel lobby, and everything was exceptional. The food was absolutely delicious, the service was impeccable, and the cocktail menu did not disappoint. I highly recommend the Not So Old Fashioned -- definitely order it smoked! During our business meeting, we ordered breakfast, and I was blown away by the portion sizes. That breakfast burrito with the oven-roasted potatoes could honestly keep you full all day! Accommodations: The rooms are stunning. The décor throughout the property is modern, stylish, and thoughtfully designed. My bed was incredibly comfortable, and the large shower provided the perfect way to unwind after a long day. I also appreciated the charming old-school Frigidaire in the room -- such a fun touch! Service: From the front desk staff to the restaurant team, everyone was warm, friendly, and accommodating. The hotel even checked in with me via text throughout my stay, and when I requested extra pillows, they arrived promptly. This was my first time staying at this property, but it definitely won't be my last. I'm already looking forward to my next visit! #YelpEliteSquad

I had a terrific one-night stay due to my flight cancellation. The hotel is very well-maintained…read moreand clean. It's very close to the airport. The room service was excellent. They have a pretty good menu. I enjoyed the Faroe Island Salmon, those amazing house-battered wings, and the raspberry cheesecake. I'd definitely stay here again. This was the only hotel that was not booked and where I was able to obtain an immediate reservation overnight.

SHUTTLE INFO: If you're flying in, the free 24/7 airport…read moreshuttle is technically every 30 minutes. You can track it at TrackMyShuttle.com with code 2930, which is a lifesaver once you realize "every 30 minutes" can sometimes mean "whenever it feels like it" but it's nice being able to see where the shuttle is in real time on the map and I found it accurate. ** If you're at Terminal 2, head to baggage claim and out Door 2C. ** At Terminals 1 or 3, take the escalators down to terminal 2, door 2C ** And if you're at Terminal 5, brace yourself. You'll need the tram to Terminal 2 then walk outside to 2C. Walking is technically possible, but unless you've trained for a marathon, just...don't. ------------------------------------ When I landed (Friday, 10:30 PM), I waited forever for the shuttle. Eventually realized I could've just hopped on the Westin shuttle and walked over, about an 8 min walk. This is easily doable if you don't have a lot of luggage. Learn from my pain. Hampton Inn is only 10 minutes from O'Hare airport. Once I finally got there, though? Not bad at all. My King Suite was spotless, fridge, microwave, clean bathroom, comfy bed. Better than I expected. For $148 a night, it's a solid deal, especially for work travel. The complimentary breakfast (6- 10am) was actually good, real food, not the "toast and hope" situation you sometimes get at free continental breakfasts. All in all: once you survive the shuttle saga, the stay itself is clean, comfortable, and surprisingly pleasant. It's right next to the Orthopaedic Learning Center, so it's very convenient (1 min walk) if you need to attend any events there. Trust me, after a full days surgical course it's so nice to just easily walk back to your hotel hassle-free. Taco Bell and Small Cheval walking distance right across the street too!

The stay went well until check out...don't know who pissed in the overnight managers Cheerios but…read moreshe was completely unprofessional and rude. Definitely not reflective of, supposedly, Hiltons standards.

Location is the obvious selling point -- you can't beat being steps from the terminal, and for an…read moreovernight connection or early flight it does the job. Pro tip: skip the front desk and use mobile check-in. The lobby is cramped and almost always chaotic. Room service was a genuine bright spot -- fast delivery and the food actually arrived hot, which is rarer than it should be. The downsides are hard to ignore though. Hallways and furniture are worn, and the whole hotel is so dim it borders on depressing. The low lighting probably isn't accidental -- it does a decent job masking the condition of things -- but it doesn't make for a comfortable stay. Functional for what it is, but in need of a real refresh.

I came in late in the evening and left early in the morning. Location is excellent for a longer…read moretransit passenger like myself. Connected to the terminal 2, I think the walk was about 12 minutes. I didn't eat nor used any of their facilities. They have a gym, good place to stretch your legs after a long flight. Bed was comfortable and decent shower. It was a bit pricy for what it was but I guess I am paying for a prime location for travelers.

The restaurant was awesome. I don't normally review a Hilton Garden Inn. The restaurants are…read morenormally Sysco prefab pretty standard and very consistent, but nothing exciting! However, this Hilton Garden Inn has a real chef on staff. In addition to the standard corporate Sysco offerings, the chef prepares some pretty wonderful dishes. We started with a hummus plate that was nicely done. I continued with the lamb shank, which was great. The chicken schnitzel was quite nice. The streamed broccoli was perfectly steamed. Everything I saw come out of the kitchen was extremely well presented. And, Kyle, our server, was a gem! It is not often that I would say I would choose a Hilton property because of the restaurant. However, if I am back in the O'Hare neighborhood again and need a hotel for a night, I will choose this Hilton Garden Inn!

The hotel was very clean and well maintained. The only issue was the shuttle. The driver said to…read morecall when we got off the train for them to pick us up, and we had to call 3 times to the front desk. At the second call they answered and said they will turn around and be there soon, but we saw the bus drive right past the station. It was also dark. The front staff was nice and accommodating and gave us food vouchers for the issue. The breakfast didn't offer much though.

I had a small issue with my room and Brandon in Maintenance went above and beyond to resolve my…read moreissue with genuine kindness and care! He turned a stressful situation into a positive experience, and I'm truly grateful for his outstanding service. The food is lovely at the restaurant downstairs. And overall I had an amazing experience. I will definitely be back!

Booked prepaid via Hotels.com, but Embassy Suites charged my card an extra amount that was never…read moreagreed, and another incidental charge. The front desk clerk was rude and dismissed my concerns. While the manager on duty (Dan) promised a refund, the charge posted anyway, forcing me to file a bank dispute. ​To make matters worse, I found a previous guest's dirty underwear in my room. After three calls to customer service and a manager chat, Hilton's only remedy was a meager points--nowhere near enough to cover the frustration. ​Good breakfast and evening drinks, but clean rooms and accurate billing are bare minimums. I won't be returning

I went in a couple days to use the bathroom and charge my phone. So while I was doing that I went…read moreto tour some of the hotel. When I went on the second floor one of the employees approached me and asked me if I needed help & asked if there was a rooftop and he said no. So he told me to go to the first floor and he will follow me. So I told him I didn't feel comfortable for him following me. So I went to to the lobby and I asked for a manager. I told him what happened. Then my things were at the front desk. So the manager was trying to apologize and I told him that didn't work. They knew exactly what they were doing! Also, they called the P.D. which wasn't called for. Now I see why they have poor ratings.

Very strict don't come here with family or any group. Terrible Customer service .My child wanted…read moreto buy a drink and the attendant said I'm not accepting cash my drawer is closed, then she closed it. Not welcoming at all. Don't care about quiet hours unless it's male kids. There was a group of little girls running around all night who did not even confronted. The furniture in the halls is not unpacked. They are still covered in boxes and bubble wrap. But the legs are assembled so they can stand up. Also blame noise complaints on people sitting quietly in the lobby. They did not care about group check in , and the pool was unbelievably cold and shallow.There is also a window in the shower that is not completely opaque. Also there was menthol in the parking lot

There's a reason I have gold membership in Hilton Honors. It's the hotel chain I use when I travel!…read moreI came to this hotel for work conference, as well as two days vacation. My room had a great view of downtown Rosemont, and the bed was huge, very comfortable and clean sheets. There are plenty of electrical outlets in the room; given that I came for work this is important. There's also a little couch / divan by the window. Consistent with the quality of come to expect from Hilton, there was daily housekeeping. The conference spaces where the seminar was held, were clean, stocked with snacks, and had good acoustics. The gym, on the 10th floor, broken down into two spaces: one four cardio in the pool and the other for weights. The pool is heated and is open until 11pm. There are about 4 treadmills, and the strength section has a good mix of free weights and machines. The lobby restaurant had a good selection of Americana (think burgers & roasted chicken) as well as a really yummy green risotto and short ribs, as well as a hearty cab sab. Their penne vodka with chicken was another favorite. Remember how I mentioned I came for work? Well the USB adapter in my laptop must have not liked the turbulence on my flight and it got damaged. Well, the front desk employees were really helpful in trying to be defined another electronic store and eventually suggesting that just order it through Uber and they would hold it at the front desk. Great service there! The only improvement I would suggest is with the parking. When a friend of mine came to visit for a couple of hours, she was charged $40 by their third-party provider. It'd be nice if they had an hourly option for parking.

Terrible manager and staff. I had arrived just after midnight due to a delayed flight and they gave…read moreaway my room saying I was a no show. I had no where to sleep and they also would not give a refund. Book elsewhere.

I attended a conference here and stayed at the hotel. I had some issues with check in but that was…read moreable to be resolved before I left. It's a big hotel which has plenty of rooms for the different sessions I attended. They have a buffet and bar area plus a coffee shop. The room were nice. I stayed in one of the towers with a king bed. Plenty of space and it was nice and clean. The staff were all so friendy and helpful. Parking is additional but very easy to get in and out.

Came to Chicago O'Hare for a conference. A quick 10 min Uber from O'Hare which was nice, dropped…read moreoff and entered on the ground floor. It's not super obvious but you go up the escalators/stairs to check in on the second floor. Check in went fairly quickly and there's water in the check in area. Assigned a room on the 10th floor and glass elevators moved quickly. Hotel rooms all face inside; similar to a Embassy Suites. The room was clean and spacious but the toilet has a foot flush pedal which was a little weird. Hotel is also undergoing some renovations so perhaps it will be different in the upcoming year. This was a nice conference venue but not too much else. It's pretty far from downtown (1+ hour in traffic, 25 min without). There isn't a ton of casual seating space like I've seen in other Hyatts but there is some general spaces and coffee shop market with tables. Didn't spend much time in the bar area but it's pretty central and seemed like it was pretty active there every night.

Room service: I ordered the goat cheese and mushroom pizza on the gluten free crust and it was…read moredelicious. I am hesitant to order anything gluten free but I'm more than happy with this choice.

Lovely hotel. Nice service. Decent food. Few good restaurants within walking distance. Good shuttle…read morefrom the airport (that you can track online). The airport noise is somewhat to be expected due to the proximity. However they really need to improve the insulation in the conference rooms. In Warhol, it's so loud with the emergency door that you can hear all the street noise and the airport noise to the extent it's hard to hear speakers even with a microphone. And in other conference rooms, you can hear the airplane noise so loudly. Investing in better insulation in those areas would improve the conference experience. And I would recommend offering ear plugs as a guest amenity just for good measure. Otherwise honestly a good experience.

I stayed at this hotel for five nights while attending school, and unfortunately, my experience was…read moredisappointing. During my stay, the building experienced a water outage that lasted an entire day. This meant there was no running water in my room, making it impossible to shower, use the restroom normally, or prepare for class. At the time, I was also dealing with personal health needs that made the lack of running water especially difficult from a basic hygiene standpoint. Not having access to water during that situation was extremely stressful and uncomfortable, particularly while trying to stay focused on my academic responsibilities. I had to reach out to management to address the issue and request a room change. While they did move me to another room, the situation was not handled proactively, and no assistance with moving my belongings was offered until I asked. In a hospitality setting, I expected more support during a disruption like this. After my stay, Candace from the hotel reached out and added 8,000 World of Hyatt points to my account, which I do appreciate. However, I replied to provide additional context on how significantly the outage impacted my stay and never received a response to my final email, sent on February 13, 2026. The lack of follow-up communication after that point was disappointing, and it adds to my experience with this company. I've had positive experiences with Hyatt properties in the past, which is why this stay stood out negatively. I hope the hotel improves both guest support during unexpected issues and communication afterward when guests raise concerns.

Booked since it was walking distance from the arena. Pillows were feather so I had to request for…read morefiber filled ones since I'm allergic to feathers. We slept good that night. Had a nice breakfast in the morning with both warm and cold dishes. Great way to start our morning as we headed out.