What's funny is that it used to be a decent Steak n Shake. It has to have been a change in management, because the service changed overnight. The waiters and waitresses have no motivation to do their job. And it is not always because they are understaffed, either. Milkshakes do not need to take forever when it is part of the restaurant's name. read more

If I could give this place negative stars, I would. We came in and were seated rather quickly. We saw servers standing around doing nothing for 10 minutes before we were greeted. Once greeted, she asked if we were ready to order and we said yes. We start ordering and she cuts us off mid sentence and walks away because she didn't even have a pen and paper. When she returned, we had to repeat our order. One drink was brought to the table several minutes later and the other three of us remained drinkless until several minutes after our food arrived. She even asked if we would like waters while we waited for our shakes, but they never came. When the food came out, we were missing one plate. My son decided he wanted more food so I added his order and she rang it in along with the plate she had forgotten the first time. They both came up together and sat in the window for a few minutes before someone ran them to us. When they came out, my son's plate had triple the amount of fries as the adult plate and she said thats just how it goes sometimes. We just moved some of his fries to the adult plate since there was no way a child could eat that many. She then brought out another large plate of fries and threw it on the table and said, "There, is that better?" Overall, this experience was horrible..and that is being generous. There is no way in Hell we will be back to this location. Save your money & time and go to another location. The Carrollton location has been great and prompt everytime. Same with Douglasville. Those two are worth the drive over this one. read more

Horrible!! They were not even busy and it took more than thirty minutes to get our food only to find it out they did not make it correctly. They said they would fix it and come out shorty. Twenty minutes later we left since we still had nothing. Fifty minutes to make TWO CHEESEBURGERS?!?! read more

Been meaning to write this for a while. I have been in there a few occasions and just walked out because I could CLEARLY see the cook with no gloves on, manning the grill. This was over a year ago so it might have changed. I don't want to go back to see. Before I saw this and actually ate here, I always got cold burgers. The reasoning is the "burger assembly line" that is made. I won't be back to this location for a while. Try the Barrett parkway location. read more

I love steak n shake great burgers chicken n hotdogs. Love tge shakes especially when they are half price. Very clean and nice workers. Im trying to get on their app now. read more

Like most reviews, good food and bad service. Got a seat right away then came the waiting game. 50m later we ate and asked for the menu to order shakes since the name of the place is Steak and Shake. Ordered the shakes and waited and waited, I wanted to leave but the family was determined to get a shake. After tracking down the waiter, he said the shake guy was new and behind. I didn' t think making a shake was like doing long division but apparently he made it that way. Almost 2 hours for 3 burgers and 3 shakes at a fast food place. Wow! Adios steak and shake, too much competition to waste it here. read more

So so food for decent prices. G-kids like it, but not my cup of tea. Sometimes a little messy.

Service was fast, food was hot and fast. Only down side was the milk shake took a long time. Will recommend this place to my friends.

In the few years of going to this location my order has been correct maybe 30% of the time. But tonight was my final straw. The order was incorrect and I got violently ill after eating. I mean within minutes of eating. And there was a black powder substance in my sprite. Oh my god. Never going back. read more

I should have read the Yelp reviews! It seams thing have not changed over time here. Our food was very good, but the services stunk. It was not crowded, but it took forever to get out food. Then 24 min later, after we were finished with our meal, we got the milkshake that we had ordered first to make sure it came. I will say my nephew love it. The whole time one waitress was scrambling trying to cover most of the tables while the others stood around and talked to each other and tryed to look busy. The manager was at the counter, but never seemed to notice. The fact that it is the only Steak N Shake around helps it out. I am afraid that as long as it stays busy management will not see the poor services as a major problem, which is too bad because the food is very good. read more

Believe the reviews! We tried it anyway.. $30 mistake. Terrible service- sent my order back- no one cares. Saw teenager working grill while paying- lots of cross contamination of utensils and raw ground beef. Stay away! read more

Pretty poor place. Dirty, poor service, and slow. Waiter was nice. Be less and do it better would save this place. Make patrons expect less and deliver more read more

Worst breakfast ever. When we complained that things were wrong the manager called us liars! Will never go back to any steak and shake EVER. read more

If I could give this Steak 'n Shake NO stars I would! This is without a doubt the worst service I've ever had at any restaurant. At first our food came out in a decent amount of time but once the food came out our waitress never came back to our table again EVEN THOUGH WE DIDN'T EVEN GET WHAT WE ORDERED and we never got a single drink refill even though they made us wait well over 45 minutes AFTER we'd finished eating to even give us our bill which we had to go to the kitchen and ask for ourselves anyway. Something else worth mentioning is that it was not even busy at all! There were a GRAND TOTAL of 6 tables that had people at them trying to get dinner, and to top it off that Steak 'n Shake had the most employees working that I've ever seen in a Steak 'n Shake about 12 people standing around doing NOTHING! There is absolutely NO REASON that this restaurant should be running this poorly on a quiet Sunday night! Lastly, the table next to us was seated and NEVER spoken to for 30 minutes! NO DRINK ORDERS, NO FOOD ORDERS, NO NOTHING there wasn't a single worker who approached that table after they were seated and then finally after HALF AN HOUR OF WAITING they finally decided to get up and leave without dinner and the minute they left a worker who was supposed to be their waiter cleared their menus from the table IMMEDIATELY making it obvious that he was specifically ignoring them until they left. WORST STEAK 'N SHAKE EVER, EVERY EMPLOYEE NEEDS TO BE FIRED AND THE COMPANY NEEDS TO COMPLETELY REEVALUATE THIS STEAK 'N SHAKE!!! read more

This review is specifically for the drive through. The service is friendly, but whoever has been bagging orders on the weekend is not paying attention. Last time they forgot my husband's burger, and put cheese on the wrong burger (my daughter wanted it and I'm lactose intolerant) major bummer. My husband drove back out and they gave him his burger with fresh fries without an argument. Today our order was again not accurate. The order taker asked if I wanted cheese, we said no, the receipt is correct, but I had cheese on my burger when I got home. Otherwise the food has tasted fine, but the sweet tea and coke we got today were undrinkable. This place has lost our business read more

Not the most clean and service was extremely slow like I took a nap slow but at least the server was friendly. Food was meh, the cherry limeade was okay though. read more

The service is always horrible. The people that work there are always so slow. I have sat there for 30 mins one time and never got any service. The food is mediocre. The one positive thing I can say is that the shakes are really tasty. read more

I gotta start looking at these reviews more. This took forever to get a milkshake. Took so long I don't even want it now

I wish there were an option for zero stars. All tables dirty, terrible service, waited forever on food, order was wrong, need I go on? Corporate needs to clean house at this location. read more

Today is the first visit in a long time where we got our food and milkshakes in less than 20 minutes. The last 5 times here was not even close to that. 30 min for milkshakes and almost an hour for food. I hope the trend for faster service continues. The wait staff has generally been well. Back end staff take forever. read more

We have tried this place so many times and always a frustrating experience! Nobody cares, including the managers. Recent visit the manager said S&Shake does not care about our posts here. Stay away from this location ! read more

Last time for me. The whole restaurant smells like a dead rat!! Yuck!! From the entrance to the table. Staff was too busy having play time, you have to yell across the room to get service, then it's laughter and be right there! Food isn't even average. Not clean. The smell of the dead rat alone is enough to make you sick! WILL NOT RETURN!!! read more

I come to this location the most and I always have a good experience. I've eaten breakfast (dine in) there while waiting on my car at the Discount Tire across the lot. Also, I frequent the drive thru more so than dine in. The service is always friendly and efficient. The quality of the food is consistent as well. I have always been a fan of Steak N' Shake. I visited this location again this afternoon, but I placed a order via the drive thru. Although I arrived during rush hour traffic and there was a line, the line moved quickly and today's cashier was pleasant as usual. My order was accurate, the food was fresh, very delicious as usual, and super affordable :). The rating is not that high for this location, but I have always received good service and food. read more

Food is great. Prices are great. Now the service, well what a joke. And the wait to be seated, well that sucks too. I mean even though there were tables available they didnt want us to sit there bc there was a tip on it. Umm...pretty sure i dont want the tip. So we just stood there wondering what to do and where to sit while they scrambled to vind the server so she could get her money. Hmmm... read more

Very poor service, the service was so bad that I downloaded the yelp app just to complain. Waited twenty minutes in drive-thru to give my order. The lady made me repeat my order several times, just to have me drive up to the window to get my total. Then at the window tells me my total and charges my card. Come back to the window and ask me was this my meal I replied no and told her what I ordered again. She tells me ok gives me my bag. I got home and two of my meals we missing and there was hair in my fries. I'll be going back to get my money and that will be the last time I'll ever go back to the Hiram Steak n shake. read more

Nancy, the General Manager, is a b***h!!! Terrible service. Everything was wrong. It took 40 minutes to get our food. When we approached Nancy she acted like we were wrong and then went over to another server and started pointing at us and talking about us. Lady you need to be fired and or learn customer service. We hate you and will never come back there! read more

Just don't.... we sat in the drive thru for almost an hour waiting to order and get our milkshakes.... the guy at the window was not friendly at all... we will think twice before coming here again read more

worst service ever! I have been about 4 times and wonder why I ever come back every time I leave. Management obviously has no idea how to run a restaurant. The staff has no idea what they are doing. I sat and waiting 30 minutes for my ticket so I finally got up and told someone at the register. Not only that I finally got tired of waiting for a refill so I got up and did it myself until someone saw me and was like whoa wait a minute. The worst part about it was they were not even busy!! I would drive 30-45 minutes to next closest one before I every give that place business again read more

Horrible!!! Took about 15 for people to take orders and Another 15-20 for 4 waters.. Then when the waters came there were a bunch of floaties in ALL of our waters. We walked out... read more

The only reason I give steak n shake 3 stars is because the food is (most of the time) great. It is inevitable, no matter which location I go to, I get terrible service. There's no reason for it either. They have plenty of staff, and each waitress only gets a few tables each. read more

Terrible service cold food food is never made right shakes not mixed well non friendly staff dirty tables plus it takes forever for someone to acknowledge u waiting to be seated. How is this location still open ?! Douglasville location is so worth the drive. read more

If I could give no stars.. I would !Worst service I have had in many years! Fifteen minutes to be seated; plenty of clean tables. Waited another 30 minutes for food. Two of the five orders were wrong. Had to get my own silverware. Shake spoons were dirty. Waited another twenty minutes for the corrected orders. Gave up and asked for management. Manager was rude and unapologetic. I would have walked out, but I am an honest person. She still charged us full price for the meal. DO NOT WASTE YOUR TIME AND HARD EARNED MONEY!! Oh, and the corporate hotline doesn't give a damn either. "We'll let the location know about your complaint." I doubt management will even give a damn. read more

Ok, I tried again, this time a breakfast. Very poor quality. Bacon was broken strips, waitress did not care. The menu says "Thick bacon." I paid $9.37 for 1 biscuit/gravy, a scrambled egg, broken, thin bacon, and one cup of coffee, couldn't even find her to beg for a refill. My last time at Steak n Shake - poor quality - bad service - and no one cares ! I would give 0 stars if I could! Ps I spoke to Mgr, she did not care! I spoke that I am an active Yelper, she repliec that Steak n Shake does not care about Yelp reviews. Ok, now I am reporting this aweful experience to their Corporate. read more

I visited the drive thru. Fast, friendly and my order was accurate and food was hot. It's a little difficult getting into and out of because of the way the shopping center is set up but the food is good. read more

Waited an hour for our food. Facility was dirty. Bathroom HORRID both ladies and men's room. Could not even finish my food after taking my child to the restroom it was so gross. I will never eat at this location again. Gets 1 start only because I had to rate with at least one to post my review. read more

I always wonder about the cleanliness of the place. No matter when I go there, my shoes always stick to the floor. Plus when you look at the floor, it is always dingy and dirty looking. What else isn't clean there? read more

This particular Steak And Shake has THE WORST service of any I frequent. I love the food and it's the closest to me, so I have to go here when the mood strikes. This place lacks professionalism, can't handle a rush, and never treats their customers that prefer to sit at the bar correctly. I have made complaints, I have spoken to the district manager, and I've done everything I can to describe the issues that continuously crop up but to no avail: this place WON'T CHANGE. I personally believe that this store's management is to blame for their employees' lack of care on the job. It is unfortunate that I never have good experiences here...if I did, I would probably choose it more often. read more

Worse Service Ever! Super Slow like it's under staffed..the Manager and the General Manager are awful and need to be retrained. My kids enjoyed themselves. ..will never go to this location again. DO NOT GO TO THIS STEAK N SHAKE! read more

Very poorly ran waited 15 minutes to be seated with tables opened. Another 15 to take order waited 5 minutes to get our drinks one waitress was bussy holding up the counter talking to family .then waited 30 minutes to get food not a happy camper there where people walking out because they could not be waited on people talking about how there orders where wrong then our order was wrong read more

water and food is good but found a spider crawling on table! spider was small 8 leg light cream color with brown on the bottom