I came in for lunch because i like chili on rainy days.This location is very clean and like other ff places these days you can order via the kiosk easily. The service was fast but a language barrier. I wish i knew Spanish,The beef tallow fries are good and the wagyu beef steakbirgers spot on. The chilli was good but got cold fast because the AC in this location was freezing! That being said, Steak and shake offers a varied menu that is freshly cooked at a decent price. read more

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This location needs all kinds of help from greasy booth glass to a cook texting with gloves on. Girls eating and drinking in the food prep area. Food in the floor although I just watched the one girl "sweep". No help when asking for Togo ketchup because they were having a conversation, until I asked the cook and when he looked confused what he was looking for not one of them offered to help him either. I had 2 orders the first one I asked about because people coming in after us were getting food before us but our time was already suppose to be served. The second one I declined because it was only fries and cold by the time I was getting them (was only getting them for left over cheese from the first order that was now a gel). Nobody had a corporate or customer service number and it took multiple phone calls to obtain one. My daughter used the restroom before leaving and one girl working there used the restroom and did not wash hands before leaving the bathroom read more

This location is very clean and very organized compared to other locations (N. Druid Hills) Employees were polite. I ordered at the kiosk. My food was ready within a few minutes. My shake was ready first. When I say the food was perfect, the fries the burger, was perfect like a commercial. Kudos to the guy on the grill Saturday night 2/6/2026! Everyone seem to like and care about their job and again, the food was perfect. read more

Steak ’n Shake - American Near Me - Lawrenceville, Georgia

I had a great experience at this location. I do not know why everyone else gives bad reviews. Had to order at a kiosk, food was ready in just a couple of minutes, picked it up at counter. Fixed own drink at fountain. No big deal. Classic steak burger taste as always. Everything was good. read more

Impressive for a few reasons. First is they changed the format. No longer do they have table service which was always iffy. Now just order from the counter or kiosk and wait for them the call your number. Second service is very friendly. Staff stopped by to clear our tray. Third it was ultra clean inside. Forth great burger, burger bun, and tallow fries. We have been here 4 times in 3 weeks. Oh. The onion rings are fresh - not frozen. read more

Paper thin patties, thought I got only one but there was two... But I guess that's what you get for under $8 combo... read more

Steak ’n Shake - Double Steak burger with cheese - American Near Me - Lawrenceville, Georgia

We don't have any Steak 'n Shakes back home in Hawaii, so I've always wanted to try one. I used to see them occasionally when I lived in Chicago, but never got around to going. Tonight we decided to stop by just for some dessert on the way home. The drive thru was still open for regular late hours, despite the coronavirus putting many things to a halt. We had a really nice and friendly worker taking our order. Sadly, he informed us that even though it is still showing on the menu board, they will not be serving red velvet shakes again until February. We were originally going to try the red velvet Oreo shake which sounded good. Instead, we opted for a Reese's peanut butter chocolate shake. It was nice and rich and smooth. Good blend of chocolate and peanut butter. It tasted like they used real whipped cream too. My fiance also ordered a Coke which was huge for a large! I saw a lot of good deals on the menu, and I like that they have a mushroom Swiss burger - one of my favorites. Apparently, there's an AMC nearby too, so I'd definitely come back to this location to try more items and check out the area further. read more

Steak ’n Shake - The logo - American Near Me - Lawrenceville, Georgia

Since my experience, reviewing others, and driving by this location, I can tell by the lack of business everyone In Lawrenceville knows this place is horrible. Pay close attention to the drive thru and inside business before you order. Most of the car in the parking lot is going over to LongHorn. I've email corporate and no reply, the manager Doug, who has deep rooted issues, is still treating customer like $&$t is still employed. This is the first business in a City I've lived in for over 30 years I wish would go out of business! If the employees, management and corporate don't care, they should be out of business. Lastly, please don't fall for the fake positive reviews they write. If you really haven't experienced what so many have go through the drive through. Doug (angry manager) will probably be out back by the drive thru board on his personal phone like he was this past weekend (when I went to LongHorn) next door. I'll NEVER spend another penny at this sorry location!!!!!! read more

Worst experience EVER! I have loved the steakburgers for many years but the Drive Thru food was COLD, the fries were so cold I think they were leftover from yesterday! The review gave them a 100 that must have been as old as the bun on my burger!! Wow, you guys are giving the brand a really bad name!! NEVER use the drive thru, they can hand you ANYTHING!!! I'm going to contact the inspectors and find out what is going on with this Lawrenceville Suwanee location. read more

The fries are plain jane shoe string fries. No seasoning nor salt. If you want a refill, save your receipt with the QR code on it. You'll need it to get your drink refill. read more

Haven't stopped here in a while because I am not a big fan of kiosk ordering - but we decided to give it another chance and - glad we did. Now that many restaurants are resorting to kiosks, it's not such a shock. Burgers and fries were great - made to order and fresh. Shakes were fantastic (as usual). All served pretty quickly. The only thing missing were the baked beans. Place was clean and bright. Price was more than reasonable. We will be returning more frequently. read more

We haven't been here for a while and I remember it being a great place. This place has changed a lot! First off, there are no waiters or servers any longer. Second, the place was filthy. The tables, counters, and floor, all nasty and sticky. I cleaned my own table with the hand sanitizer. We took a chance and ordered some burgers. The food looked good and it tasted okay. The prices have NOT gone up like other restaurants. So I guess that explains that.. i'm sure they had to cut back somewhere to keep the prices low. This used to be a fun place to go to and now it's like Burger King. read more

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I ordered a Single Steakburger with Cheese Combo to go. I was so hungry, just had 30mins break before next class, didn't pay attention and had a bite. Then I felt the "weird" smell. I opened... OMG!!!!! The burger got MOLDY. So NASTY . How can they even try to sell this burger. This business should get shutting down!!!! read more

Steak ’n Shake - a receipt for a burger - American Near Me - Lawrenceville, Georgia

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Currently pickup/drive-thru only. Line was well marked and drive thru well lit. Menu signs easy to read and ambled so that you can browse before you're waiting at the microphone/speaker to order. Service was timely and the window person was attentive and friendly. read more

Steak ’n Shake - Mint Oreo shake!!!! It was just wonderful. - American Near Me - Lawrenceville, Georgia

Whenever I got to the AMC across the street, I almost always go to this Steak and Shake. Whether going before or after the movie I'm planning on watching, I dine in. I've bought multiple people here with me because I know they are dependable and never disappoint. They always seat their customers in a timely manner, the waiters are always on their job, and the payment process is super simple. Next time I come here I'll have a more in depth review but in general I'm always impressed by this location. read more

Steak ’n Shake - American Near Me - Lawrenceville, Georgia

This franchise is right across from the AMC Colonial 18 movie theater. We had 40 mins until movie time and we're hungry so we stopped here to grab a quick bite to eat. So glad we did. It was served quickly, and was fresh and delicious! I ordered the house salad with grilled chicken (Deeeelicious). My husband ordered a hamburger meal. It too was scrumptious! The meals here are very affordable and does the job for a fast foodie stop! read more

Steak ’n Shake - Hamburger and Fries .... delicious! - American Near Me - Lawrenceville, Georgia

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Very disappointing they no longer have table service. You have to order everything yourself on the computer

My go to place when I want a good burger and hot flies! I love their $4.99 meal deals when I am out shopping and need a quick bite to eat. The hot dog with chili is good too. My hubby loves their milk shakes! They are really customer focused too as the bring out your food hot and bagged carefully. I love them for a quick night out too! read more

I ordered for pick up at this location and arrived within five minutes of when I was notified that it was ready. It was all a disaster. (Before I get into this, I should state that I'm someone that doesn't really complain at all; I don't like confrontation, nor do I like being "that" person, but I had too). For one, the fries were literally cold and stale. Not a sign of warmth. Secondly, one of the steakburgers we ordered had no toppings at all, despite instructions specifically detailing the toppings that we had asked for. Thirdly, one of the milkshakes we asked for was strawberry, and we were given peanut butter. Imagine they had given that to someone who had an allergy. For the next two weeks, we attempted to call both the restaurant and Steak 'n Shake customer service, and both literally would not pick up. I'm not even joking when I say that we would call almost every day at various times throughout the day, and no one would pick up. 12PM, 2PM, 5PM, you name it. I have a lot of patience, but after those two weeks I thought it was enough and I headed back to the restaurant to confront them. It was very poor. To begin, the manager basically kept blaming it all on me. Why were the fries cold and stale? According to him, we took too long to pick up the order, even though we came within five minutes of when we were notified that it was ready. Why did one of our steakburgers have no toppings? According to him, all steakburgers have no toppings as a standard, unless we request toppings, which we did and we showed him on the receipt, but he basically just shrugged it off and avoided it. As for the incorrect milkshake, there was nothing he could really say other than apologize for giving us the wrong flavor. Why weren't they answering their phone for the past two weeks? Again, all he could say was "sorry", but that was it. That "sorry" sounded pretty forced too. The manager then kept insisting I show a receipt for a refund or to have my food remade, because he wanted to see the confirmation number. So I showed him the e-receipt I received in the email with the confirmation number, but of course, he denied it and requested the paper receipt. Now honestly, did he really think we would still have that after two weeks? That's what I told him, and he just shrugged and kept insisting I show a receipt. Now as someone that used to work in fast food, I know for a fact that he did not need that receipt. There's no barcode on it, there's nothing to scan, just the name, date, time, items I ordered, and confirmation number, all of which was in the e-receipt. Not sure why he kept denying. It's a franchise, I know how it works. I then asked if there was anyone else I could talk to, and he kept directing me to Steak 'n Shake customer service, who literally would not pick up the phone, and I told him this, but he kept insisting to call customer service and to "keep trying". I didn't back down, and he eventually gave me the contact card of the franchise owner. At the end, he did offer me a complementary combo, since he couldn't remake my food or offer a refund. I accepted, and funny enough, the steakburger came with toppings... even though he had just told me that all steakburgers came with no toppings, as standard. On top of this he gave me a milkshake, with a flavor I didn't even ask for. In fact, I wasn't even asked to choose what flavor. I brought this to his attention, and he just grabbed the milkshake and threw it in the trash and said "thank you" as he walked away. Now, I'm not sure why he walked away, since I was about to tell him the flavor I wanted. Five minutes past and he was not coming out from the back. Then a new customer walked in, which forced him to come back out in order to get to the customer. When he came out and saw me, he very angrily said "now what do you need?" in which we then resolved the milkshake situation. It truly sucks because I used to come here a lot with my friends, but after this experience I don't want to go back. read more

Food was cold got all the way home and my chicken strips were missing but my honey mustard was included? Also it was an online order so they had more than enough time to make my order. Called the store multiple times and was sent to voicemail. read more

I started to go to steak and shake just to get my pumpkin spice shake ( during the season) . They have the buy one get 2nd half off frim 2 to 5pm.I always used the drive thru. One day me and my family felt like eating burgers so we decided to go there. It was a good decision! The service was great. Our server was really nice. The prices are really good. Right now they have a special menu of 2 items (burgers or fries) for $3. They food was good. I'm not a big fan of fast food, but everything was fresh and yummy. I didn't feel that grease taste or smell it's usually related to fast food. My family was happy, so I was happy. Note: Bathrooms could be cleaner. read more

Steak ’n Shake - American Near Me - Lawrenceville, Georgia

I love going to Steak & Shake, mostly because the meat patty does not feel fake like a burger from a fast food restaurant & the price is very low! At this location, I cannot think of a bad customer service experience; however, the food does take a while to be served. They have multiple shake options as well & are very inexpensive. Would definitely recommend for a friends night out or family night. read more

Steak ’n Shake - Picture of menu, milkshake options. - American Near Me - Lawrenceville, Georgia

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It really isn't that busy when we went and we were seated in seconds, we were given menus but we've been here before so we already knew what we wanted. Our server never came to even ask what we wanted to drink, after 15 minutes so we called the girl who sat us and told her we were ready to order and she said she'll get our server, our "server" instead got up and sat another customer and took their order and ignored us. Then we called someone else to help us, we even asked for the manager and never got them. Eventually someone came who wasn't even assigned to our table came to help, i believe his name is Kaiden, that's what it said on the receipt, i hope it is because he wasn't in the best friendliest attitude but he was attentive and we appreciate that. We are upset with the other server who never even came to our table. This place always takes long to serve. One time we legit waited an hour til we got our food. And the service is always bad. I LEGIT EVEN POSTED A COMPLAINT WITH CUSTOMER SERVICE ONLINE!!! -and they NEVER RESPONDED. horrible horrible service. I was gonna do one star but i have it one more just because Kaiden was nice enough to take care of us. read more

Yikes. I know COVID left a labor shortage but dang. They haven't cleaned their dine-in area in months. All our shoes were sticking to every piece of flooring in there. Table and seats covered in filth. Sad. Steak N Shake used to be a fun experience but I'm pretty sure a gas station McDonalds would be a step up. read more

The manager if that's what he was, not only racially profiled me and my friends but was especially very rude to my cousin. He accused us of stealing cups when we in fact went through the drive thru and purchased our drinks. We then decided to go in to the restaurant and have a sit down meal. We ordered our food at the kiosk and sat down when we were verbally assaulted by the worker. We were just a group of friends trying to enjoy a meal after a long day. We did not deserve this. Not to mention there was no way to steal the cups because they are far behind the counter and have to be handed to customers. read more

I think Steak 'n Shake is typically a 2-3 star experience no matter where you go - but I just can't help but keep coming back. If you are trying to eat in, expect long waits and sub-par service. Going through the drive-thru is always a better experience. This last time I went through the drive-thru, however, i had a sub-par experience all around. The drive-thru operator did not seem to know what she was doing nor understand what I was saying. Moreover, it seems like there isn't much communication going on between the drive-thru folks and those fulfilling the orders. I finally got the order right on the screen but when I got home, it was filled with all the things the drive-thru operator had initially confused my order for. Our mac and cheese was a grilled cheese (we had to make our kids some mac and cheese at home because that's all that they wanted) Our mini burgers became a junior burger No onions became lots and lots of onions. But, for some reason, I can never get mad at Steak 'n Shake. I feel like I have just come to accept and expect it. It's my fault for choosing Steak 'n Shake. But I will choose to make this mistake over and over again. Because I love Steak 'n Shake. read more

05/22/19 Walked in around 11:30 just to be told that the dining area is closed, but saw tables filled with people. I know they got new hours but read outside that the restaurant doesn't close until 2am. Very disappointed, and probably will not be returning anytime soon. read more

I have often joked that when ordering in a drive thru to ask for them to just put anything they want in a bag. Tonight I ordered two double steak burgers with ketchup, mayo and onion. She asked the same on both. Told her yeah. One had lettuce the other had lettuce and tomato. Neither had onion. What is so hard about at the order? read more

My wife and I walked in knowing you were one of the only places we could go to sit down and eat at 2am. We had just finished a 6 hour drive and we were hungry. Ee walked in and the girl looked at us and said, "Sorry sweetie. These here are my last dine ins for the night." You claim to be a 24 hour establishment 7 days a week. And the 3 guys standing at the counter that she pointed to were very clearly not placing any orders. She turned away two paying customers who were going to order and pay for food and milkshakes...rather than making you money like a shift manager should, she cost you money. She didn't even give us her name. read more

I came here after a very very long time. Price, food quality and service.....everything was awesome. I ordered a crispy spicy Chicken sandwich with fries and a side of their Classic hot dog. I loved everything. Definitely will come more frequently Everything, including a drink with a refill and tip came to $10 bucks.....what else can you ask for. I would say much better than IHOP nearby, as these 2 are 24/7. read more

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Excellent burgers and shakes. I remember going to a Steak N Shake a few years ago and thinking their food was expensive. Well, big shock.... it's not. I got a double burger, fries, a shake (you GOTTA get a shake, right?) plus tip for less than $10. That's very reasonable these days, especially for dinner. I'd go again. A lot of Yelpers are complaining about the service but ours was just fine. They were busy but we were served quickly and everything was correct. read more

Steak ’n Shake - American Near Me - Lawrenceville, Georgia

I've been a big fan of steak n shake all my life but this particular one has management issues and it shows. Half of the time, service is unreasonably slow even when it's not packed with customers. Also, I have to say, 3 out of 4 times, they keep forgetting to add lettuce and tomato to my Frisco Melt! Seriously, I want operations to go as smooth as possible, but these employees require more training as well as lessons on the importance of 'attention-to-detail'! I held off on giving Steak n Shake a poor review for quite some time now, but after they messed up my order again, It'd be wrong not to. Especially when I see absolutely no change in the Performance and Speed of its service. (Quality of the waitresses/waiters are average to above average) I uploaded a picture of my Frisco Melt and the receipt. It's clearly labeled, yet someone is not doing their job. And I blame the leadership for allowing this to happen. It shouldn't be the employees fault for these mistakes. Being a leader, is like being a parent. You teach your young to do the right thing and do them well. Without that guidance, these mistakes will repeat themselves due to the lack of pressure to better themselves. 2 out of 5 Stars. My overall experience has been poor thanks to the incredibly long wait times and countless incorrect orders. Steak n shake's good food saved it from being a 1 star. Phew!! For newcomers, I hope you have a better experience and enjoy the service and food in a reasonable amount of time! But be wary and double check your orders, especially when ordering from the drive thru! -Dan read more

Steak ’n Shake - No lettuce and tomato. - American Near Me - Lawrenceville, Georgia

I drove up to the speaker in the drive through at 10:45 PM and was prepared to order. I sat there for a minute or two waiting for someone to say something and was met with silence, so I decided to say hello a few times and got no answer. After saying hello for a good 5 minutes, I pulled up to the window to see if anyone was there that I could order with. Once I got to the window, there were two employees inside that I could see, i made eye contact with one employee and he went right back to what he was doing, so I lightly tapped on the window to get the other employees attention and he came to the window. He told me they closed early. There was not a sign posted anywhere stating they were closing early. I was told they would be opening an hour early in the morning, but that does nothing for me. I will be at work when they open in the morning even if it is an hour early. There was no apology for the inconvenience, or acknowledgment that no signs were posted stating that this location would be closing early, which was very frustrating. read more

Stopped to grab breakfast for the kids. They were out of French toast sticks. Disappointing. I got the sausage eggs and cheese with hash browns breakfast bowl since my kids don't really like breakfast sandwiches. They loved the bowls and the sausage was rather flavorful for fast food. Steak n shake laways has a long wait but the food is certainly fresh read more

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This place always seems packed and super slow but the staff has always been so so nice and helpful. It is a go to spot for late nights with friends or when on a budget. Like mentioned, it feels very slow but the food has never been bad and the shakes are really good. There's nothing fantastic about this place but I prefer going back to this location. read more

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Great food friendly service the hot dogs are huge they are very greasy the fries are tiny but amazing I recommend this restaurant very strongly read more

Steak ’n Shake - Grate food, grate service - American Near Me - Lawrenceville, Georgia

I WILL NEVER EVER EAT ANYTHING FROM THIS PLACE AGAIN. I ordered delivery thru Doordash app&my food was delivered 56 minutes after it was promised. Then my order was wrong. I wasn't even delivered what I ordered. I called the restaurant and told them I was bringing it back to them and they could refund my credit card. When I spoke to the manager he read my shirt that was law enforcement related and then told me (with my 11yr old standing there) that he didn't care what my problem was with my order and he didn't care for my shirt either. I immediately left, called my credit card company and denied the charges. $14.86 of GARBAGE!!!! So, 1st Responders, BTB Supporters, and all others please know that they are not LEO Blue Line supportive, friendly, and are not shy about it either. Do not eat here!!!! read more

Unfortunately they don't listen in drive thru. Order entry #784 . Check 49278 on 7/9 . Ordered Large FF got small.

disgusting, smelly, and under stocked bathrooms. no paper towels or soap. forgot multiple things on our order. told us our brand new gift card didn't work and that was that. food was unseasoned and bland. rude drive through girl. read more

Good burgers and fries, always hot and fresh whenever we go. The food can take a while since it's fresh, so give yourself some time just in case. When we need a treat, the specialty shakes are delicious. read more