Fast service! Great HOT food! I had a double bacon cheeseburger. Onion rings! And a real shake! With the beef Tallow, it wasn't greasy at all. Loved it! And the price was great. I WILL be back! read more

Drive thru service was quick. Fries so salty they were not edible. Steak burger Patties were very bland read more

My friend and I are down visiting and we both haven't had Steak'n Shake in so long and we were craving it. He put in a pick up order and it was ready within like 5 minutes. I got the steak burger with bacon, lettuce, tomato, and ketchup with medium fries and a diet coke. Their fries are the best! Burger was good too. Always a classic. read more

it's 2.4 stars for a fucking reason. the management is so disrespectful and fucking rude for no reason. i had a problem redeeming my rewards, so i asked for assistance with my brother. the manager didn't have a name tag, but whatever stick she had up her ass she needs to fix it pronto! that was no way to act for a job you fucking signed up for ESPECIALLY being in a managerial position at a fucking steak and shake be fr. the food was great shake was fine but service fucking sucks, next time when handing off food don't give customers nasty looks for a singular milkshake. if you don't like the position you're in maybe take a look in the mirror and find another line of work. don't make it everyone else's fucking problem. i would give 0 starts if i could. read more

Love the steakburger and fries. Thanks for using healthy ingredients and cooking practices. Your haters can go eat the garbage being served by the "competition"...really, you have little. . read more

Jonathan was super helpful for us all around and we will def be back just for his great service and patience! Awesome experience!

Such good food! Nice workers. Fast and delicious also open on Easter. Not sure what's up with the bad reviews.

Best owner ever!!! I order 20 burgers for our little league team and this location never disappoints! We love our local Steak N Shake!!! The burgers and/or hot dogs come in a large box that helps keep them nice and warm for after the game. Great for parties, meetings etc. One of the boys favorite snack nights! read more

Customer service at its best! Joe, thank you for everything! Not only did my milkshake taste like the nectar of the gods, my interaction with you made me love the milkshake more! Thanks my friend, see you again Joe! read more

The best fast food burgers, fries and shakes in Naples! It's the only drive-thru in Naples that I don't have to check the order for accuracy. The food is hot, tasty and prepared with the best ingredients for a fast food restaurant. The workers are friendly and competent. Highly recommend this place! read more

One of the best burgers in Naples hands down, great fries always fresh made to order, great value what more could you ask for

Pandemic Steak N Shake. No servers. Order from a Kiosk Call out you number pick up tray. All served on plastic no condiments on the table. I missed the seasoned salt. When you order you cannot customize in the way you used to it has to be on the template. read more

This particular Steak 'n Shake has had its ups & downs. It is definitely on the UP! Being under local ownership, in my opinion, has made all the difference. Very friendly staff. I almost exclusively use drive-thru and NOW they never get my weird order wrong. The steakburgers are stellar, the fries are finally HOT all the time & the chocolate milkshake (my only choice for a shake) is always thick and tasty. The attention to detail the new owners have, shows in the product. read more

Quick fast service with great food always hot and taste amazing also the staff was super nice and cool

Tasty burgers and amazing shakes! Well worth a bit of a wait. The staff were friendly and restaurant was clean. read more

Steak ’n Shake - Strawberry shake - Burgers Near Me - Naples, Florida

First time here. What a surprise! The food was great, fresh and delicious! The people all so nice and helpful. The restaurant was super clean. This is going to be our favorite burger spot. To top everything, they use tallow for their fries! Best ever!!! I had to talk to the manager at supper time today to tell her how pleased we were. She was super nice! So glad to have finally stopped by! read more

When we entered I immediately noticed that the floors were sticky as if someone had spilled juice all over them. And when I got my food the burger was only the bun and patty. I thought they had more stuff in them which I why I ordered without cheese. The chicken fingers were good but the highest you could order was three, and they're average size chicken fingers. The food was good but I just wished the fries were bigger and that you could get more than three chicken fingers. read more

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If you like fast food, lowest priced food, American food, you will like it here Notice what adjectives I did not say I was forced to come to keep my 42 year marriage thriving. My carnivore husband was a summer bachelor recently, worked out across the street at the YMCA then came here, justified for his hard work. Well, it is a sit down place and a drive up. Quick service and food delivered to your table or car. Friendly staff but young and not well trained in their menu. When I asked the server the second time, after she had already gone into the kitchen to ask once, about gluten in their vegetable soup.... she answered "yes we have carrots" ! Oh boy, just know you are on your own if you have ANY diet restrictions. No chefs here only cooks who open boxes and assemble the food, maybe heat it up. They do have some surprises for vegetarians. I like their cold slaw, veggie soup but who knows what the broth was. Cute tiny sliced French fries I thought I was eating toothpicks Lots of milk shakes and dairy stuff, desserts All in all a good experience especially for my hubbys wallet. read more

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This is how Steak n Shake should be and used to be!! Food is great, hot and fresh. I get a double steakburger with cheese because one patty just isn't enough! Skinny fries are great and hold salt when added. Staff is very friendly. Self order kiosk is easy to use and they didn't call out my name when food was ready - they brought it to our booth on a tray! With a smile! Tables were very clean and bathrooms were spotless. Thank you for a wonderful meal and experience! read more

When i'm on a road trip, and want to go to a restaurant, I always check the yelp reviews just to get an insight of what i'm going to go pay for. At the time, I was craving Steak 'n Shake and for it to be the only one in naples, I needed to stop by! I'm not going to lie, seeing these reviews kind of scared me... but they are all wrong, and heavily dramatic. Wait time was no more then 10 minutes. All of the comments saying that the "wait is forever" is probably because they came in during a rush. I ordered an original double steak burger with cheese, fries, and a drink, and it was pretty good!The young lady who served me named "kareema" was the absolute sweetest girl. The service, with knowledgeable staff offering personalized recommendations, enhanced the dining experience. Really recommend this place! read more

So I ordered food and I clearly put no onions on my order, and they basically said fuck you and added the whole plate full of onions idk if they thought it was a joke but wasting peoples money isn't a joke read more

AVOID ! KEEP DRIVING ! The restaurant is disgusting !!! brown water dripping from multiple A/C locations onto the floor . Everything is covered in a layer of grease , floor , windows , ceiling . Entire restaurant desperately needs extensive cleaning !! Think your safe if drive thru (What else needs cleaning that is not visible to the public ! ) read more

Plenty of workers cleaning dining room and back area. Ordered Oreo milkshake via web/phone app. hoping it will be good (for my newly developed sweet tooth). Looks like a lot of people do curbside pick up. They have drive thru & saw a few couples and families heading in for dinner. Technology is advanced and works smoothly. Had never been to one of these before, but don't eat burgers. The fries looked narrow and deep fried like usual & greasy, but did not try them. The shake is flavorful with Oreos throughout and lots of whipped cream on top. Whipped cream is really good. I skipped the cherry as I believe those have artificial food coloring. Seems like a great casual place to take the family. This is in the same parking lot as Naples Spa car detailing, so you could always dine in (FYI: definitely fast food vibe in this establishment) if you are getting your car detailed. This is just not my kind of place, but I think it would be fine if you eat this type of food regularly. I didn't even see the rest of the menu or the prices. I would also prefer if you could watch everything being made upfront kind of like chipotle (an open kitchen). read more

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First of all I must say I usually love Steak and Shake. However, this location needs a lot of help. You walk in and there are 4 kiosks you have to use them to order your own food. Then they call your number you have to go pick up your food get your own drink and basically wait on yourself. The staff was not friendly either time we went. I think it's absurd that the kiosk wants you to leave a tip when you're the one that does all the work. The first time I went I did leave a tip because I figured they would still bring the food to the table and your drink but when I realized they did nothing the second time we went back only because my daughter wanted to I did not leave a tip. Why should I leave a tip when I do all the work? This franchisee needs to retrain his people and bring back Customer Service. read more

The wait times have gotten a lot better, but the food was always on point. The burgers are cooked fresh, not sitting in a plastic bin like McDonald's and other places. They season the meat, which is literally steak. The buns are soft. I love the garlic and Wisconsin burgers. Their shakes are amazing and the prices are literally the best around. You and have a great and satisfying meal that is extremely affordable. You see a clean kitchen as soon as you walk in, which also is nice and comforting. read more

How can you have a place called Steak 'n Shake and be out of whipped cream? Been there twice in the last week and both times there was no whipped cream on the shake, when I asked why they said there was a shortage. Are you kidding? I tried to call today to see if they got this rare commodity back, the phone rang over 40 times and no one picked up. I guess I'll be making my own shakes now. read more

Not open 24/7 as advertised. Showed up in town at 1:30 AM because my flight was delayed and I was excited that some thing was open drove 10 miles at 2 AM and nothing. read more

I've been to several Steak 'n Shakes across the country and they have been pretty consistent in the food they serve and the decor. Well, this one really didn't cut the mustard, so to speak (pun intended). I met up with a group of friends who had already ordered, so i knew my food would be a little late, but it took a pretty decent amount of time for the server to actually come over and notice I was a new addition to the table. Definitely not as slow as some people are saying in other reviews, but it was still slower than I would have expected. I didn't order any food, just a strawberry shake, since everyone else was half-way through their meal by the time my shake showed up. The shake itself was really good, tasted just as I would expect. I asked my friends about their food ... there was everything from burgers to salads. Everyone pretty much agreed it was just okay. I had a bite of the burger, and they were right. It was just okay. Not spectacular, not horrible. Bottom line, this place is okay if you can't find another Steak 'n Shake close by. It won't change your life by any means, but it'll keep the wolves from the door. read more

Never again, I would never come here again Gross had a burger and well found hair in it not one not two but three I leave Hughes to eat here and when I told somebody about it they looked at me shocked LOOK and they're like what are we gonna do about it so I've asked them what are you gonna do about it They said probably nothing,so I had said this I'm gonna get up and walk out and not pay that's disgusting I did not eat I didn't not errrrr. GROSS. The were shocked to say the least read more

Steak ’n Shake - Burgers Near Me - Naples, Florida

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Food was great service was fast went through the drive thru. They make great shakes my granddaughter loves them

I do not give out 5 stars a lot, but I just had the best burger and fries I've had in a while. Not to mention, I only paid 4 dollars. I have had steak and shake maybe once or twice before when I was younger, but today I decided to try the drive through for lunch. I will admit, the wait was a little long for some reason, but when I got my food, I was not disappointed. I am a big shake shack guy, and the double cheeseburger here tasted identical to shake shack. Additionally, the fries were the nice stringy kind that I like. I will definitely be going back, and hopefully my review stays the same. Way to go! P.S. if you read my reviews, you know I'm a Five Guys hater. Steak and shake is way underrated, and Five guys is way overrated. read more

Shana working the drive needs to listen to the customer more clearly and please pretend you enjoy enteracting with people if you choose this job. Do not make the customer feel rushed and actually listen to their order. The order was wrong but by the time I noticed I was already home and not worth driving back for. If you're going to ask if we want anything else maybe actually listen to the anything else part. Usually great service but not today. read more

The staff was friendly and Shana the night manager was very attentive. The food came out hot and my wife loved her Peppermint milkshake. The kiosks are there to order from, but the staff will assist and accommodate requests. As for the comment about tips, it's your choice, but consider the cost of living In Naples and the fact you are not getting your burger from a rehydration tray and then microwaved. The steak burgers are actually cooked in front of you and your milk shake will be served in an actual glass when dining in. I work and live in Naples, if you want good service, a restaurant with workers to serve you...tip well. Tim read more

Awful. Waited 30+ minutes for my food. Only for them to forget half my order. Went home, tried to call the store. Employee kept answering them immediately hung up, multiple times. The job is simple, and you all suck at it. Prime example why minimum wage should've been kept at $8. Can't even do a minimum effort job correctly. read more

Waited 30 minutes for 1 shake and when I politely asked young girl worker about it she said rude comments to her coworkers about me. Rude staff. 0 stars. Wont be back. read more

It's interesting that this place only have 3 starts , I was very skeptical on eating here because of it . I had Arby's stake burger yesterday and now after eating there this burger here is 10 times better then what I had and more affordable. read more

Longest. Weight. Ever! Been trapped in the drive they for 17+ minutes now.... Terrible wait time. This is not fast food, so if you're looking for somewhere quick, go down the road to Taco Bell. P.S. Last time I was here, I ate inside... My burger was brought out wrong twice in a row, and I ended up just canceling it the second time around. I do not recommend this joint. read more

Wow, what an improvement! Clean atmosphere, friendly staff and wait times are much better. Garlic burger and cheese fries are so gooood!

I hate to give a bad review and honestly i have to continuously get bad service from a place before i will write a bad review. I goto this Steak & Shake when i come to town cause it's close. Every time i go it's 15-25 min wait no matter if there's 3 cars in line or 6.. Today i waited over 20 mins with 3 cars in front of me. Could of been loner but when i hit 20 i quit looking. I would get out of lines but your trapped. When i get the window i say to them this is the longest fast food always. The girl says really idk i just got here. lol i pay for my shake and she gives me the shake and never comes back then she does and says do you need something i say yea my change and btw my shake is watered down. She hesitates to still give me my change. I finally say it's not your fault it's whoever is training this staff and keep the change but you should at least offer peoples change back. I hope the owner of this place sees this review and retrains staff. There was tons of people working in there so the problem isn't short staff. read more

Steak ’n Shake - Don't go here line is always 20 mins long or longer for even milkshake. - Burgers Near Me - Naples, Florida

In Naples, your going to pay big bucks for quality food. We got tied of going to te better establishments and decided to go to Ateak n Shake. I big gums up,, gave a few really great burgers and home made shake. Taste and delicious. Enjoy our ouch, and a a great price point. I must try. read more