I've been here a handful of times and it's always a hit and miss with me. The first time the food was great despite the long wait. But the next time the food was luke warm but with the same long wait. I went again with the food being ok (long wait again) but this last time I went the food wasn't good at all. The burger was dry and barely warm and the fries were not fresh. But of course the same long wait which seems to be the only consistent thing at this place. I should also mention that each time I have gone were during times where not many people were there so all the long waits were confusing. So final verdict, when the food is good it's great but you never know it's that's going to be the case but you can bet there's going to be a wait. read more

Whoever is running this place needs to be fired. After we were sat at our table we waited a good 20 minutes and no one acknowledged us, so I had to ask the hostess for our drinks, then we waited another 20 minutes to see our server. The food was great! Service sucks! We weren't talked to by our server again until we were completely done eating even though she passed by us a million times. And at that point we were too pissed to even ask for milkshakes. There needs to be some training for the servers or something. read more

I visited steak 'n shake friday july 3rd at 6:30 pm. I waited in line for about 15 minutes and when i arrived at the window to pay (11 dollars) she handed me my milkshake and drink and in a very rude way asked "is this it" she didn't know my order and assumed i just paid that much for two beverages? i replied with "no i have a meal" to which she replied "huh" and i repeated "no i have a number five" she shut the door immediately and a few moments later basically shoved the bag to me. i drove off assuming everything was in there (all the food was) but was given no straws for my two drinks. read more

It's still new. So there are a few bugs to be worked out. But our server Aspen was on the ball. She kept our drinks full and checked in with us after our food was delivered. The food was good. Yes it's a fast food burger. But it was $3.99! Fries were hot and crispy. Our order was correct and was fresh. The reason for 4 stars was just because of the wait for a table and food. But everyone in there was hustling. We will be back soon! read more

Really? Placing an order through a kiosk with an 88yr old? I'm 65 and had a hard time....my whole order disappeared when trying to pay and had to start all over again and even then I guess the onion rings we ordered didn't get placed. I was treated like a crook/liar when I asked about the onion rings. I would have been fired if I was working at another fast food restaurant for the mistakes I made.....that's right the mistakes I made as a customer. Plus the place was filthy. I didn't realize we had to wash/wipe down tables before sitting down.....I didn't know where the cleaning supplies were.....guess I wasn't trained properly. The burger was good, but I work for a living so I can go grab a quick bite to eat....didn't realize that I had to do additional work to get a burger at this place. I also noticed other customers having difficulty placing orders....one guy walked out....not a smooth running system here....lack of training for/to the customers. Not going back....maybe through the drive-thru, park and then come in and sit down....I'll bring cleaning supplies. read more

Every time I come here I swear I will never come back, but I always give them one more chance because we like the food. The service is horrible, everyone from the greeter at the front door to every other person I've encountered acts like they are bothered by the customers. There are so many people waiting for tables that there is no room to stand but yet the four tables in front of the waiting area have remained empty and un-bussed for 20 minutes. There doesn't appear to be any management presence and absolutely no sense of customer service. If I could give zero stars I would. read more

They are the slowest restaurant. Everytime. I mean EVERYTIME I have to wait 30 FREAKING MINUTES FOR A SALAD! A salad should not take that long unless you have to go outside and plant the vegetables yourself. Unacceptable. It would be different if that were busy. They WEREN'T. GET IT TOGETHER. read more

I've eaten at a lot of steak n shakes throughout the country in my lifetime . This one has the feeling of what it was and what it's supposed to be . This is a newer location but it just feels right ! It's always packed with people of all types .. you'll probably see old and young people on a great milkshake date . Keep up the good job read more

I waited for 1hr15mins for my dine in order and still there was nothing on the table i paid for all the food which i never gets shame on u management read more

So disappointed!!!! Service was dreadful. Everytime I saw the manager, he was doing something on his phone. People really need to complain so this can get straightened out and so Pearl can have something to be proud of! read more

Worst service in the world. Never ever ever go this this dump. Waited nearly an hour of "its almost ready" and got up and left. Worst managed fast food place I have EVER been to. No apologies from any member of the staff. Just them pointing at us thru the kitchen. Witnessed two other tables get up and leave. Do not go here. Wasted time read more

It took two hours to get our food @ the restaurant in Pearl, MS. Then she brought the wrong order on one of our items and when she served the hot dog she held the food against her apron and had to get another. Also, the fries were cold. She said she would give us 50% off our order and did not. It was the worse experience in a Shake n Shake ever. read more

This place is really hit and miss. You come in sometimes and it's fine, no problems. The next time you may spend an hour and a half waiting on food. The general manager is very nice but the wait staff leave a lot to be desired. They don't seem to have any knowledge of how to speak to customers. Their food is good for the price, so that's a plus. read more

Thanks to Hanah for the best first experience the pearl Steak' n Shake! I'm definitely coming back because of her!

Went to Steak 'n Shake after seeing a movie at the theater. The place was packed!!!! So took a bit to get our food, but pretty good for how many people were there. Staff was nice and food was good. Good prices too. Would recommend. read more

We sat there a good 20 minutes and no one came to take our order even after we told them no ones taken our order. Other people came in after us and they all got serviced before us. We just took the menus back up and said we were leaving since no one ever came to take our order. read more

Really disappointed in the location. The staff are often considerably rude to the customers and fail to greet with a friendly welcome. The recent visit was during an evening Friday rush. A large crowd gathered at the door where the hostess failed to acknowledge a single person for 5 minutes. Instead, she just looked around the restaurant and talked to the other employees without any attention given to the customers entering the facility. Disappointed in what is usually a great chain. read more

My first experience with the chain was in South Haven. The one in South Haven is great. The one in Pearl is not so great. I stay in Pearl and I have only eaten here once. Food was terrible and the service was worst. I will travel to South Haven before going back to this once. read more

Took 30 min to get our food and it was not crowded. Burger was disappointing. It was cold when we got our burgers. Only good thing was the milkshake. read more

If you end up with Kim as your waitress, just turn and walk out. It was 20 minutes before our order was taken and we were greeted with, "are you ready?" She then proceeded to ask repeatedly and look at me as though I was stupid when I said I did not want fries with my order. After 35 minutes of watching countless orders go by and my friend making her stop? our melted milkshakes were delivered. Mine sucked down like milk and had whipped topping even though I requested none and the ticket reflected such. It was a messy ordeal without napkins. The tables beside us had customers come in, order, eat, and leave before our room temperature food was delivered by another waitress. We still had no napkins until asking and having her drop them on our tables and move on. I've frequented Steak N Shakes all over the country with good food and service, but will warn everyone to stay far away from this particular craptastic establishment. read more

We had an awful experience here today!! Have sick kids and needed something hot and fast, so Steak 'n Shake was the pick. Ordered in drive through fast.......that was the end of the positive and fast. Took almost 30 minutes waiting in line to pay and to receive food (remember we ordered quickly, so only 2 cars in front of us). The wait had everyone on edge, then the girl at the window was the exact opposite of polite. She barely spoke, but had a "tone" when she did and definitely had the attitude all over her facial expressions. Our food was cold....cold fries and cold chicken tenders for the kids and cold fries and cold Cajun burger for me. My drink was supposed to be diet and it wasn't, my burger was so greasy that it made EVERYTHING in the bag greasy....each of the kids items and the napkins. Oh, and in case you don't know, "cajun" means Season All Salt smothering the patty, that's the extent of the cajun and that seasoning isn't very appealing on a good day! Almost $20 thrown away!! Do NOT go here, if good food, good service, and economical is what you are looking for!! read more

Just horrible food and service. Their double steak burger compares to the regular hamburger in a Happy meal at McDonalds. Patties were paper thin and completely over seasoned. No taste but salt. Fries were extremely small and cold. Again no flavor at all. Also if you are in a hurry, avoid this place like the plague ! read more

I ordered online to where it would be ready by the time I get there as I understand, because of this Covid that everything is in complete disarray... Well it took forever and the service was very very lousy. Somebody came in and ordered and got their food before I did after waiting 15 minutes already. I asked the girl at the counter as to why he would get his before mine when I was at least 15 to 20 minutes before him? Her reply to me was that they have to take care of the drive-through and the people coming in seating before any online order... now to make matters worse I was on lunch break so I had to leave once they handed me my meal..When I got back to work I realize that they gave me the wrong order. I called back and a lady told me to not worry and that they would put my name up so that when I came back I would get a free meal to replace the one that they messed up. So I called today and told him that I would like to go ahead and receive my meal... after talking to a couple people they tell me that they cannot do it that they have no record of it. Now I eat there all the time, excuse me, I used to eat there all the time I do not plan on going back since they cannot do what they tell me they are going to do... I asked the manager who can I get ahold to correct this issue and he told me that it was not a corporation and that it was a franchise and he did not know who else I can speak to and if there was nobody else to reach... I am very very disappointed in my favorite place to eat! Someone needs to correct this. read more

Sitting at this restaurant currently. We JUST got our food and have been here over an hour. At 1:30 on a Sunday. Don't waste your time.

Eh.. it's ok. It was nothing to write home about. The wait was long. The service was average. The food was ok.

I am very disappointed! I order my food and I specially asked for Swiss cheese instead of American cheese on my burger and the waiter came back with American cheese, I sent it back to correct my order. When the waiter came back they had scrapped of the American cheese because it was still visible off of the incorrect burger and just placed Swiss cheese on top. If I was allergic to American cheese, I would've had an allergic reaction. This is poor customer service and unacceptable. I would never come to this location ever again! read more

This was my third visit to Steak and Shake in pearl ms trying see if anything has changed sadly nothing has changed for me I've gone to other steak and shakes out of town And the food was much better than this one in pearl ms ordered shakes yesterday and the milk shakes had ice in them every sip had Ice in it .....totally disappointing read more

Drive thru experience was horrible.. waited in line over 40 mins; very cramped parking lot where people started breaking line... I thought some road-rage was gonna get started.. I won't be going back.. EVER read more

Terrible. Skip the stress it's not worth it. 25 minutes for cold burger and tiny greasy flavored fries. Had to wait additional 5 plus minutes to get someone to pour soft drinks. I don't know how a well organized location runs but this isn't it. Go to Rally Burger instead. read more

I was really excited when I heard we were finally getting a Steak 'n Shake in this area. Our first and probably only visit was last night. I realize it's a new location, but they should be getting the hang of things by now. We sat at the counter and had a first hand view of the kitchen and staff. Several of the staff members were too busy taking selfies and posting to social media as opposed to working. We also witnessed a lot of snacking by the staff as they waited for the orders to be prepared. Maybe they forget that customers can see all of this. The food took a really long time and the burger was extremely overcooked when it arrived. I hope they clean out some of the overstaffing and get the hang of things soon. read more

Horrible horrible service. Took over an hour to get our food! Do NOT go there for lunch.

This is my first time to ever leave a review on a restaurant, a bad one at that. I've been there 2 times for dinner in the past month (which was my first time ever in a steak 'n shake) and I have never experienced such bad service. My mom and I were there last night and we didn't know if we were just suppose to sit down or order at the back counter because nobody was at the front. As we were going to sit down someone came to get us to backtrack us back to the front to tell them how many we had and to be seated. When we were seated, nobody came to our table for 15 min to take our drink order, I then had to get up and go ask if someone was coming. Later, I needed a fork, so I got up to ask for one and the waiter walked right passed me 2 times (trying not to make eye contact with me so he wouldn't have to help me) as he continued to go clean a table as I stood there, I went up to him and asked for my fork. Things like this continued. I hate to even leave a negative review, but the food is so good I want you to thrive in your restaurant, so maybe this can be discussed with the employees and not happen again. Thank you read more

I want to reiterate what Paul said on the 6th...I went there today and saw the DT line wasn't that long, waited about 10 minutes in line and the manager came out and tried to get all the cars to "backup"...mind you everyone is almost bumper to bumper in line, but he wants us to back up so that we can be behind a white line. I understand the need to possibly move some people over to that line, but to try and make a dozen+ cars back up in a small space - REDICULOUS! All I wanted was a butterfinger shake. I left and went to Dairy Queen down the street to get a butterfinger blizzard. Maybe one day I'll be able to taste the shakes that everyone raves about. But probably won't go back in a long while. I got a giftcard for Christmas...I guess it'll have sit in my pocketbook for a while. read more

I was very displeased with the service displayed at this restaurant. I was kept waiting for 20 minuets yet no one had come to even take the order for my drink. We had stopped a server multiple times and our order was not taken. I would not recommend anyone going to this restaurant. read more

Great food but got my shake not in a glass but a stirofoam cup. Was disappointed about that.

This place have been pack since the day of opening I have been there a total of 3 times first time I left cause couldn't stand to wait in the drive through any longer after have been waiting an hour so I left decided to try it again stay in line close to an hour and half food was great. My 3rd visit was horrible and poor management skills. I was in drive through an hour and 15 mins before I was able to order when I did get order place waited another 15-20 mins for food pull up from window to check order since they just jam pack everything into one bag none of the 4 double bacon cheeseburgers I had purchase had no bacon on it the girl from drive thru come running out with chicken tenders they forgot to put in my bag. I gave her the bags back told her no bacon was on any burgers she brought out an apologize for that as I'm traveling back home which is an hour away from the city of Pearl we taste the burgers notice they all was cold which should have been hot I immediately got on phone call store told them I just pull off from there an I'm on highway headed back towards my home city Vicksburg he stated that if I bring back they can replace it that's the only way they can do anything need I remind u have sat an hour and half in drive thru just to get waited on and that's the only thing that he could say to me and I'm like 15 mins away to reach an exit just to turn around to come back no sorry no apology the only thing bring back never will I return again due to that treatment. The food is great and at a reasonable price I spent $34 on food that was cold except for fries and chicken tenders I feel like they could have done a lot better when getting orders in and out and correct at least serve hot food especially when customers have to wait an hour and longer to get serve. read more