Go to any other Steak N Shake but this one. I ordered a mushroom swiss burger meal through the drive thru. It was the nastiest burger I have ever had. It was so bad it looked like they dragged it out of the trash. The entire burger was drowned in the liquid that they hold the mushrooms in. Soggy hardly describes how saturated the burger was. Just going by how it looked was sickening. It was so bad I couldn't even stomach to eat it at all. When a restaurant goes past a certain point, I'm done with them. So I called and explained how disappointed and disgusted I was with the food but I had no desire to go back, ever. Not to have them make a second attempt, no benefit of the doubt, none of that. I didn't even want to go back to get a refund. That they let it leave their line and gave it to a customer was far beyond any hope of repair. It's not that it broke my bank anyway. Money isn't the point. The point for me was that it was the most disgusting meal item I had ever gotten from a restaurant bar none. I came to realize that this entire area, the mall area, within a 1 mile radius, is just racked with the nastiest of restaurants. I don't know why but all the restaurants are very, very bad. If you travel to the next closest of Steak N Shake, Taco Bell, Burger King, maybe Checkers too. I never did like checkers, any of them. The ones by Walmart at Ridge and 19 are a bit better, so I'm not complaining of those. With the exception of Hardees. When Hardees first opened I was a little excited. I enjoy Hardees now and then. Was my favorite. But this one was knowingly putting out fried food when they had their filter go down and everything had a burnt oily taste of old grease. Dark brown and nasty. But that would be a different review. Any other Steak N Shake would be worlds apart from this one. Mark my words... read more

I always loved Steak n Shake food and restaurants. I always got fries with my meals. BUT, now that they switched from seed oils that they used to fry French fries & Onion rings in, or any other deep frying items to BEEF TALLOW oil I will never eat there again. People be aware that Beef Tallow oil contains 50%, yes 50% SATURATED FAT. EAT THAT FOR A YEAR AND YOU'RE AS GOOD AS DEAD FROM HEART FAILURE. Butter which is bad only has 7% SATURATED FAT. don't believe me, Google it read more

Boy! Times have changed SteaknShake! A wait staff employee greeted us at the door and directed us to one of 3 kiosks to order for carry out or dine in. We were dining in, so after placing and paying for our order, we sat in a booth to await our order. Yes, we did add 15% tip for table service. We did not tip our usual 20% since we placed our own order and we will be getting our own refills on drinks. We got our own food order. Our name was called and Husband got our order on a tray. He got his own drink, and catsup for the fries. "I didn't know this had turned into a Wendy's," he said when he sat down with good and drink. Maybe we should get our tip back. Or the chef should get part of it. I just wanted water, but there was no place on the kiosk menu to add it. So I brought in my jug of water from home. The burger was good, and the fries were good, too. I miss the personal attention. But we did order from their value menu, and we got our money's worth. read more

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Food was great. Love the beef tallow fries! Michael was wonderful. The place was immaculate. Totally enjoyed.

Solid fast food chain that is the beloved Steak n Shake. The drive thru moves quickly (at least around dinner time on a Sunday). Friendly service there. Food tasted fresh and was correct! read more

The first time I went here I was enamored; the Beef Tallow Fries are delicious and the burgers were probably the tastiest I'd ever had - the meat was so buttery-tasting. I did not like ordering from a screen; I don't want robots to replace human beings' jobs. I went back again several times and the fries were always great but the burgers were never again so tasty - the patties were all thin and dried up. I don't know if I ordered the wrong thing or what, so maybe it's my fault. Anyway, it is still a nice fast food place and I'll probably be back. read more

This "fast food" restaurant is constantly great. We get what we ordered - food delivered to our table - friendly staff - very clean - a go to place when looking for hot and fast read more

Delicious shakes, but for the best deal, go weekdays from 2-4 to get half price shakes. There's many different flavors and toppings. I don't eat meat so I don't know how the burgers were, but the fries were really small shoestring fries. The onion rings were good and the grilled cheese was okay. read more

Dined in on 10/29/2022 for kids day and wow! What an experience. I am truly impressed by the level of attention to detail and customer service the team members here provided! Free balloons, free face painting for the kids, and a raffle! This was just an awesome touch to a place that already provides delicious burgers and shakes! I live in Holiday and will definitely make the drive to get this quality of service again. Someone at the door was there to greet and assist with any troubles at the kiosk and other team members checked on us multiple times to see if there was anything else they could do to make our visit more pleasant. This place completely exceeded my expectations and can't wait to visit again! Each team member greeted the customers with welcome in and my pleasure after every interaction. It reminded me of Chick-fil-A but better! read more

Steak ’n Shake - Kids day! Free face painting! She was awesome and so patient. - Fast Food Near Me - Port Richey, Florida

Michael was such a nice guy! Got my items out to me quick, and made the entire drive-thru experience pleasant

Once they removed the cashier I was done. There new way is not user friendly. I've tried to go on 3 separate occasions at 2 different locations. read more

Ordered 2 garlic steak burgers and received to plain sandwich's, simple order they can't get right.

Had to make a quick fast dinner run after a long day at work and too tired to cook. Family decided we'd try Steak 'n Shake here in Port Richey, bad choice. I wasn't too sure what the family wanted and the location only has the drive thru option, it took a minute to review the options. Employee on the speaker, "I ain't got all day, do you know what ya want." I must also disclose, no one else was in the car line. If it wasn't for a hungry family wanting food from here, I would have moved on. I placed an order for 2 Doublestack cheese burger meals, lettuce, tomato, no pickle! I wanted to replace and upgrade to a strawberry banana milkshake And a chocolate shake. I did forego ordering something for myself as i was to upset. I pulled up to the window and was greeted by the same friendly man, " You're supposed to have payment ready." I do have the app, and wanted to use it to pay for the rewards. The employee didn't want to wait on my app to load. I pulled out my credit card and paid $27 dollars for two double cheddar meal, deluxe chili, chocolate shake and a strawberry banana shake. I got home without a meal for myself, and discovered the fries undercooked, half filled. The burgers topped with two huge slices of pickles each and couldn't find the cheese, just a hint. The deluxe chili barely had cheese and onions. Not going back to this location. read more

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Gone to horrible food and service now - uncivilized manager should not be working Manager literally threatened / stated that he would sl_t out thr__t because I repeated 5 times told him to back off and stop modifying our order on the menu screen. Had to call the police , complained and filed a report with the police. Can not believe that the company would hire such immature and uncivilzed person as a manager. Food used to be good 3 years ago, now 'burgers are just a mouthful - even the Doubles and Triples ('flat' burgers).' Now need to purchase multiuple burgers just to fill the stomache. Also tried to complain at another of the resturants - they just gave us disconnected phome numbers then stopped listening us. Hope for other customers that this manager is replaced with somebody MATURE and CIVILIZED. Will Never go to steaknshake again. Just find ANY other restaurant - all have better food than here now. Should be shut down - suggest not going here - if You want half decent service and and what you would call 'food'. read more

Cody was an immaculate helper. This guy has an awesome attitude and work ethic. Never saw him take a break while i was here. He helped me with a few questions about the ordering process with operating the new drink machine and had the brightest smile on his face. Come see cody whenever you get the chance guys awesome. read more

Good was OK, service was beyond terrible Food came out on the cool side but our sides didn't even come out utill we asked. Best part the milk shakes we ordered came out just before we were ready to leave in to go cups It's cheap and the service was terrible. Take a ride to sping hill thier service is better read more

Always get excellent service at this location. Joanie the server is excellent. She has amazing customer service skills and is just awesome. Kathleen the manager is also great. read more

Today was probably the 8th time I have brought my grandmother here because it makes her happy to have a burger and milkshake. Reminds her of the good ol' days I guess. Today was the end of my patience, and we will be driving to the much more efficient, friendly, and clean location in Trinity by Target from now on despite it being much further. The female manager working late nights is always nasty, and she clearly has no idea how to staff people, or at least get them working efficiently. I say this because the floor is always sticky and brown in spots under and around the tables as well as the entrance, the ketchup/salt/etc. is always sticky, one night we waited over 45 minutes for a stupid basic burger and bowl of chili, and when you talk to that female manager about any of it - she puts on a snippy face and attitude as if you are crazy for expecting good service. Today I just gave up because we ordered a footlong chili dog and got a footlong piece of bread slobbered with chili juice. Basically I had hot-dog soup. Pointed out that the picture shows a footlong with the chili, etc. as a topping and not a mountain of slobber. Unsurprisingly, the manager just looked at us with a rude face (despite us being overly kind about the frustration as usual) and said "I'll be right back with a fork and knife." Right. Because that solves the problem of serving us something far from the picture, and us being dissatisfied. My poor sweet little Grandma explained that she wanted what was in the picture because she likes holding her hotdog. Manager did not care for what she had to say. Came back with a fork. No discount. Nothing. No genuine apology. I posted a picture of what we got versus what they advertise. Oh, and the fries are always cold. Must make them on big batches and let them sit there. Chili bowl was watery and funky tasting. Anyways, this chain can be good. This location is just a horrible immature nightmare. Positive thing about this visit? Nice waitress. Normally though, they get lost and forget you. read more

Steak ’n Shake - Why didn't you just sell it as "hotdog soup" instead of a footling topped with chili. Might want to update the picture also. - Fast Food Near Me - Port Richey, Florida

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The burgers take time to come out because they're made fresh. The fries weren't as hot as tthey could have been, but the food was made to my specs and I didn't have a problem with that. The diet coke was a good mix and all in all, II'd come back. read more

Steak ’n Shake - Fast Food Near Me - Port Richey, Florida

Steak n Shake is "the devil" ... and I love it! To eat here, I have to NOT get their BEST shakes ever! I get their smallest chesseburger and fries! But the taste is worth it! Luckily, I'm swimming 1 mile in the Gulf later! I gotta give props to our Server, Renee C! She was so attentive and nice. Gigi always gives input on service! She liked her! They are rock steady in their food and service. I love the retro ambiance of the classic diner! It's fun to eat here! read more

Steak ’n Shake - Fast Food Near Me - Port Richey, Florida

These other reviewers are FLIPPING crazy. Everything about this Steak n Shake is fantastic. My only regret is not getting a s'more shake so I will have to come back tomorrow. This is one of the greatest restaurants of all times. Don't forget your coupons to sweeten the already ridic good deals. :P Heaven on Earth. read more

Steak ’n Shake - Royale - Fast Food Near Me - Port Richey, Florida

This time perfect service!! Waiter was great. Food was nice and hot!! Free coffee. You can't beat that. I had my regular, the Triple with French Fries and a side of chili!!! Much better than Spring Hill Steak N Shake, that's for sure. It's worth the extra drive but I was in the area!! read more

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Somehow Steak & Shake has been in my family all of my life. The fact that my mom salivates when she hears the name, I have no idea why I have been going there all my life. I love there consistency. I really can't think of a restaurant , of the dinner variety, that I have never felt my meal was NOT good, except Steak & Shake & Munches in St. Petersburg. One of the food network judges rated it as best overall burger. I can't quite go that far, but they are good & consistently the same. We all know we are creatures of habit & Steak & Shake is a good habit. Their fries, burgers, salads, chili, dogs, sammies....always the same, always a good value & always good. I owned a restaurant & when word out Mr milkshakes were as good as Steak & Shake, it changed & increased my lunch rush. What's a girl to do? You either run towards these establishments or pass them by, I will always be running towards them, it's good eats read more

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I'm hoping I'll have a picture to upload with my review by the time I get home because I always devour my entire meal in the car right home. That goes to show how good it is. It gives you that fast food but not really fast to feel, my favorite part about this place in particular is the food is always been on point. Another thing about Steak 'n Shake is they're open 24 hours. I'm literally drivingat 5:30 AM in the morning drinking a milkshake and eating french fries. All the other fast food joints around town clothes except for Mcdonald and they don't serve shakes this late because they always clean their shake machine after hours. In conclusion, for a fast food place, this place is awesome. You can dine in at all hours as well which is pretty cool. Sometimes They get really packed around 2 o'clock in the morning because that's when all the bars are letting out, and this is one of the only places you can go to sit down to eat food at this hour. My favorite thing to order is the sliders, with Frisco sauce. Try it out sometime you'll love it. read more

Steak ’n Shake - I didn't make it home in time to get a picture of the milkshake but here's the sliders! So good. - Fast Food Near Me - Port Richey, Florida

1/2 milkshakes- what's not to love? I had a car full of family! Nieces- ages 3 to 13, my daughter & my mom= 6 shakes! 2 chocolate, 1 Oreo, 1 mint Oreo, 2 pumpkin spice! Bring on the brain freeze! read more

We eat at Steak 'n Shake a lot. However the one on US19 in Port Richey needs some management improvements. This location has great traffic and good intentioned personnel, but they need some good training on decision making. The service is slow, but the food is good. read more

Steak ’n Shake - We opted for the crayon art seat. - Fast Food Near Me - Port Richey, Florida

Walked in to order food . Placed my order for a double cheeseburger well done. I overhear the managers making racist jokes and telling the woman cook to shut up so he can say more racist comments to her(the both were making fun of her) I had already ordered my food at this point and wanted to just walk out because it's unprofessional and very disrespectful to hear people conversing about racism and acting like it's a joke at your work place. Got my burger and it was raw in the middle. Like how can you not cook a smash burger well done. It's not that hard. I took it back to get it done correctly.. this manager who says he been there for 3 years(which I don't see how he got hired in the first place, establishment must have been desperate) this guy proceeds to take raw meat with the only two spatulas he has.. smashes those burgers.. grabs more on top of the spatula, smashes those.. total of 10 raw burgers used by the same spatulas, didn't clean once and used the same contaminated spatula to pick up a burger that's been cooked and placed it down to serve a customer. This guy should be fired theee times over because he did it a few other times and I mentioned it to him.. then he continued to do the same thing again. If you wanna be sick . This is your place. I urge every one to find a better place to eat because this ain't it. read more

I love this place... however every time I come here, it seems to be run by one person! Cameron seems to be running this joint alone. He greets, seats, serves, cleans and always with a smile on his face. Management seems to have a hard time here. They surely don't do much as I've seen them standing at the kitchen entrance gossiping. Tables needed to be cleared as well as people needing to be seated. Lack of leadership here. Food was good, and our server was amazing as well. Shame on management, if I was to rate management I'd say 1 star! read more

Went through the drive through ordered food for my family was immediately shorted a large soda brought it to their attention and she said let me look at your order and the proceeded to say my bad and gave me the soda that I was shorted. I said is everything else there? She said yes. I was ordering for five people and there was a huge line behind me. Didn't want to sit there and hold everybody up digging through my bag to make sure I had everything. I guess I should have. Because when I got home I was missing a whole meal. I called to let them know and explained that I was a guy that you shorted the soda too and she said yes I remember you... I said I am missing a burger and fries. She said can you come back? Umm no we are all sitting down to eat now we will have to make it work. Never going back. Why would I leave my house to drive 15 minutes there and 15 minutes back plus all the time waiting in line just to sit down to eat a family meal when everyone else is done eating? Another local restaurant not getting anymore business from me. read more

I've never had a problem with this location until today. Last time I ordered from here I paid for a ranch that they didn't put with my order. Therefore they owed me a ranch. I didn't think it a big deal at the time because I figured I could get it next time. I was there today to order and asked if I could receive the ranch that I was supposed to get last time. They continually told me that I needed to have called to document this from when it happened. We are talking about a $ .40 item that they couldn't just take my word for. I did get upset over this and they refused to serve me. The manager handled this poorly and in my opinion shouldn't be managing at all. One of the worst customer service experiences I've ever had and all over a little ranch (that I paid for!) All I can say at this point is WOW and hope they find new management. If you want to lose customers by having poor management, keep her for the job cause she is doing a great job at that. read more

Terrible on google maps says they close at 12 and it's 11:43 and they are already closed. Pulled up to the window the cashier looked at us like tf you're doing here and kept doing what she was doing. 0 stars! read more

My husband and I stopped at this Steak n Shake after playing some mini-golf at the Congo down the street. He didn't want to go there but I beggggged because I really wanted Steak n Shake. I was so disappointed! When we walked in I was shocked by how sticky the floor was. My flip flops were literally stuck to the floor and I had to peel them off the ground with each step. I don't think they've mopped in a really long time! I asked the waiter if I could get fries and onion rings, but they only gave me the onion rings. Not sure if they charged for the fries or not though because my husband paid the bill. I don't think we'll be going back there. read more

We've been here when we first got here with the family last year. And oddly it was good. This time. Eww. Fries are like little dried matchstick nightmares that are too salty. I had mini sliders, buns were dry, toppings nasty and i was like weres the beef? Our son had this burnt hot dog with a dry bun. Kids eat anything, he didnt want it. Husband had the Prince of Royal burger. Really?? This thin dry burger with an overcooked egg on a dry bun? That's Royalty? Milkshakes were so sweet it was like cold sweet sugar, not even a treat of enjoyment. When we left, our son was like..."Look Mommy they are open 24 hours" I said yeah 24 hour grease amd sugar. Bucks waisted, never to return here. Sucks. read more

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Steakburgers and shakes. Went through the drive-thru, and was pretty quick for what we ordered. Everything was a-ok, just the way Steak n Shake should be. read more

How long does it take to make a burger Jesus!? My milkshakes came right out and melted by the time my food was done. read more

Stopped for a shake during happy hour. Sat at counter next to the register. It took cashier eight minutes to wait on me, even though I was the only customer at the counter. Fifteen minutes later, I was presented with a shake, but it was strawberry, not the Reese's Chocolate that I had ordered. It took another eleven minutes for the correct shake to be made. So much for quick, accurate service! read more

Always good service and great food at this location. The map location doesn't match actual location. Whatever .... When you're on us19 it pretty obvious. The staff has always been super friendly and gets orders as quickly as possible. The drive thru orders do get priority as I tried that once and was in and out very fast. The chili is very good. And when I can I use the $5.99 coupon for the meal. I mean really you get a nice burger with two sides and a milkshake. Just come hungry cuz it's a lotta food. read more

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Food has been good. Make sure you ask for Ketchup or condiments. They always close the window door or walk away before asking or giving you a chance. read more

My family visited this Steak 'n Shake on 3/21 for a late lunch. We got a great happy hour deal of 1/2 off drinks and shakes. Our food was delicious, but the best part of the experience was the outstanding service we received from Cameron, our waiter. He was so friendly and just an absolute delight. His attitude was pure joyfulness. Earlier in this week, we visited Disney World, but ask my six-year-old what his favorite part of our spring break was and he will say it was meeting Cameron who was so funny and nice. Thank you for a great lunch experience! You do your job so well and it made a lasting impression on all of us. :) We will definitely come back next time we are in the area. read more

Used to love the milkshakes at these restaurants until this one gave me a disgusting one. Kept sucking up hard chewy things so looked at bottom of straw and found many gooey black moldy looking things in the bottom of the cup of an orange milkshake. Turned my stomach and have NOT been back to any of these since. Previously I did enjoy the food. Inside service was always good, hot fast service, pleasant staff. Drive through at this store I used quite a bit but never got my order right. (got used to parking to check and exchange) Other stores seldom mixed up drive through orders. read more