the food is pretty good but prices are more expensive than most of the competition. Their "free subs if you're name is Mike " promotion did it for me not going back. everyone not named Mike has to pay full price. Stupid read more

Impressed with their Italian salad for a sub shop. Tasted fresh, used romaine instead of iceberg and tons of veggies. Large portion and their dressing is really good too! Would get again. read more

Usually, chains like this skimp on the meat, but not this time. We grabbed sandwiches yesterday and were pleasantly surprised--they were packed with meat and tasted really good. They did miss some of the extra toppings I added online, which was a little disappointing, but overall the sandwiches hit the spot. Staff is always friendly, which makes the experience even better. Solid visit! read more

Love firehouse subs. Fresh, consistent, good selection. Love the sales they have on occasion by one sub and get on free. Great value.

We recently started going here for our subs and while the few we have had were good I am disappointed that twice I have ordered the same sub and both times asked for no mayo and both times got mayo. I feel like it I you will have it our way instead of my way. Unfortunately you don't know until you get it home and not going back. This may deter me from visiting again unless I am ordering something that I like everything on it. read more

The best sub ever, new owners Fresh sub rolls lots of meat and veggies A real delicious sandwich for sure. read more

Got the Thanksgiving sub. Nothing like the ad that shows sliced turkey. The turkey was ground. The taste was not bad just surprised that it was nothing like the TV ad. Makes me wonder what their other sandwiches might be like? read more

Every thing was delicious. We had it delivered and the service was quick and fresh. No ambience since we had it delivered.

Sub was done quickly, correctly and warm. Music was appropriate for everyone. A young man was sweeping the floors while I was there, which is a good thing, except he made sure he slid, dropped, bumped and banged all of those metal chairs and tables that were within his reach. This was not very conducive to a pleasant dining experience. THE VERY BEST BROWNIE IN THE WORLD! I did not want it to stop! My Mom's, God rest her soul, were the best until I ate this one. Wow for a giant glass of cold milk Box those bad boys and sell them and watch your bottom line explode. ( I'll take a commission on all the sales from now on, OK haha) read more

Ok so you already know what to expect when you go to firehouse. The reason I am reviewing this particular one is the sign holder outside is the friendliest happy employee at the location. Always waving and smiling during his shift in one of the most thankless positions in the company. The good was fresh and delicious. The ambiance is always chill at the restaurant. read more

For a chain sandwich place the prices were great , and so was the food ! I really like that they offered soups and Mac and cheese as sides ! Service was great , food was hot , great quality ! Will be trying again ! read more

Firehouse Subs - Grilled cheese , potato soup , and macaroni and cheese ! - Fast Food Near Me - New Port Richey, Florida

Have only been a few times. There is a variety of options to choose from and the sandwiches are delicious! Food is reasonably priced for the quality. Customer seating area is clean. While there's been no issue with the service, those that I've seen look as if they preferred to be somewhere else which is unfortunate. read more

Service and subs are fantastic. I had the hook and ladder, and a meatball sub from recommendations and both were excellent. Highly recommend Firehouse. read more

Stopped by for a quick lunch and was not disappointed. Kaylei waited on us and was quick and we got a great Sandwhich. I watched as she dealt with all her customers with a smile. I love FH as the food is consistent. Great experience. Place is clean and customers socially distanced. read more

No normal greeting. Order taker was taking phone orders before serving waiting customers (5 minute wait). Order receipt time stamp is 6:13 PM. Asked about my order (2 sandwiches) at the 20 minute mark and was told it would be 10 more minutes. Finally called my name at 6:50 and the clerk almost slammed the bag with my sandwiches on the counter. Very rude. On a scale of 1-10, I'd give a 3 and that's being generousl. read more

I LOVE firehouse subs, it's my and favorite sun shop! Definitely worth the money it's a thick sub too! The hot Italian is my favorite. read more

Very slow and unfocused staff. Of the 3 visits I've been in here I have yet to get food in a timely manner. Watching how the staff ignores customers and treats delivery partners is disgraceful. Customer service training is severely overdue. read more

Yummy delicious subs. The sauces are amazing and shop is super convenient. Recommend highly read more

I love an Italian sub, and Firehouse has my absolute favorite. They don't have a ton of toppings, but you really don't need it because the sub has so much flavor already. I always get their wheat bread, it's tasty. No matter what deli meat you choose, it is always moist. Many other chain sub shops have dry lunch meat. That's what makes Firehouse standout in my opinion. If you have room for a sweet snack, their chocolate chip cookies are delicious! read more

I haven't been in awhile and my last visit was definitely my LAST visit. They have incredibly rude employees who act like you are invisible. I must have stood at the register for a good 2 minutes while the employees finished their conversation. The gentleman with the glasses was the only one concerned with actually trying to help customers. The shorter-haired mouthy girl making sandwiches needs to calm down and relax. She has a very poor attitude and you can tell that it sets the tone for everyone else. The order I was given was incorrect, the food was poorly made, and the customer service is a joke. I would definitely recommend taking your business elsewhere. read more

Pickup a sub steak to eat on the run I would not go out of my way again was terrible and expensive for that sandwich the container was the best I have seen they just need to put a great sandwich in it... my last time and I usually get 4 sandwiches per week for myself read more

I am underwhelmed by my experience here at Firehouse. I entered and when normally the staff shouts welcome, it quiet. Not that I need fanfare, but if that is the business' welcoming, then it should be done everytime (ok off the soapbox). I asked about a few menu items and got stale answers from the young man at the register. I ordered my medium sub, and he just gives me a blank look and asks, "Is that it?" I'm sorry, I was giving you a chance to type that in. He never tried to upsell me, he was over it. I got a drink and bag of chips and my total was just shy of $11. So the young lady starts to make the sub, and a known person to the staff comes in and everything stops and everyone of the staff congregate to this person. I'm being selfish, but I'm on my lunch break and you all have received my $11 for the food. Please make it so I can go back to work... Ugh...I could have ran to the border, gone to where they got the meat, seen the little red headed girl or should have gone to Publix for better tasting food and service. Just hate spending money with apathetic people making and serving the food. read more

I ordered a tuna sub from them. I had one prior from a Firehouse Subs location in Countryside and enjoyed it so wanted another one. I was disappointed. The tuna was nothing like my prior experience and had very little flavor and was sparse considering the $12 price tax for a 12" sandwich. The staff was friendly and efficient and I can't speak to how the other sandwiches are but in my opinion I wouldn't get the tuna sandwich again from here. read more

Stopped at Firehouse Subs tonight to grab something to go. I've tried the Italian subs a couple times and while I do like them, tonight on the drive up I told myself to try something different. I pull in to the parking lot and there is a sign in front of the restaurant saying try our new spicy Cajun chicken sub! Well problem solved! I ordered the large spicy Cajun chicken sub and not more than 5 minutes later a cute red head girl brings it to my table and tells me she made it with love. I take the sub up to Sonja's and dive in. The sandwich is great! Chicken is moist and tender. The flavor combinations are delicious. I would definitely order this again and again. read more

Firehouse Subs - the outside of a restaurant - Fast Food Near Me - New Port Richey, Florida

30 minutes to get three subs?!?!? No empathy by staff and service was horrible. I would avoid this location until corp cleans house. read more

Just don't!!! I don't know who manages this place but there were NO people in the place and we're waiting and waiting and waiting.... my man's sandwich came out first, then some pick up, them well, no one else was here.... and I waited and waited.... no reason.... just waited.... for this one exciting 2.5 inch "kanape". Man done with his... nearly entire sandwich ... and mine came out.... Just don't. read more

Just ate here, the service was amazing. The staff are very nice and professional. Our food came out great, everything cooked perfectly. Thank you for great service. read more

Very clean. Nice staff. Always good lunch here. Fast service. "If it's a busy place, it's gotta be good"! Our family enjoys coming here a few times per month! Good stop!! read more

They messed my order up. Had to drive 20 minutes back to the restaurant then 20 minutes back home and no apology, pretty rude about it actually. Mistakes happen but not acknowledging the mistake and no apology when you just paid $50 for three subs is pretty insulting. I'll just go to Jersey Mikes next time. read more

I didn't like my experience at all ,rude people Don't get order right didn't want to fix it just want your money all young employees don't care bad attitudes food sub par management not available for help or explanation gross management never going back and will advise people not to go to fire house subs unacceptable read more

Update: it is so relieving to see that an owner contacts customers and does what's right. I revisited them and I have to say that's it's THE SUB PLACE. Nothing else compares. Everything is clean, definitely no bugs, and you can now purchase their hot sauces they've collected from around the country. Amazing. Stars upgraded because their food is awesome and so is their owner/management. Change is always a good thing and I look forward to what comes next from FireHouse Subs! Okay, I have been loving all of their subs since they opened. My god they're good however, about 9 months ago I started noticing a few things: BUGS, NATS, FLIES, DIRTY TABLES. The subs are made fresh to order and you can watch if you like however it's normal to order and sit down and wait. The food is great but with the lack of attention given to the cleanliness of the floors, bathrooms and especially the tables (ALWAYS DIRTY AND I ALWAYS HAVE TO CLEAN MY OWN TABLE) I naturally put two and two together (bugs and dirty everything) and can't help but wonder...what's going on to create the bugs that I can't see??? Normally flies like this are, in Florida anyway, derived from bacteria. They're called drain, or sink, flies. They have the most success breeding in bathrooms and kitchens. Bathrooms especially because the eggs are spawned from the poo and pee that is there, or has been there, and then remains there...which is used as a breeding ground. Unless properly cleaned the flying bugs will continue to be present. I can't remember the last time I ate there, and I usually visit 2-4 times per week, when I haven't had to continuously seat these bugs away from me. Now, I visited today and it was the last straw for me hence the review. The table was dirty so I cleaned it as usual and the employees watched, smiling of course as they had some kind of a BS meeting with an older man that appeared to work there. I've seen this dozens of times and at lunch time, between 11-1:00 usually. I then waited for my order and noticed my foot was in a pile of sauce, at least I hope it was sauce. Next, after claiming my table, I went to fill my soda and boom...these flying bugs again. They were really bad today and guess what's next to the soda machine in the back? The bathrooms. Putting all of this together I just wasn't hungry anymore. It doesn't take a rocket scientist to see that the place is in need of a professional cleaning and management needs coaching or replacing to correct the lack of continuous maintenance once the bugs are gone. I have a feeling it's independently owned and operated which is sad because the lack of pride is really showing. Ownership is way too comfortable to see what's right in front of them. This could all go away and be improved quite easily but it's been happening for quite some time as I mentioned. Unfortunately, as addicted as I am to their subs and hot sauces (#9 hot is where it's at!) I can't go back until they literally clean up their operation. I may report the situation to the county health officials to hopefully get them to act on the situation. Hopefully this review is seen and something is done. These bugs are dirty and have a breeding source. It can be in the drains, toilets, sinks...you name it. But they all need to be cleaned, treated, cleaned and treated again and then they should reopen the doors. These flies can live up to 20 days however they will die and be gone as long as the breeding ground/source is destroyed. Bleach won't do it either, they need professional bug spray and treatment. I hope I'm not wrong because that means these pests are coming from other dirty conditions such as the actual food they're using, that we eat, either in their storage or from their preparation area(s). It's getting pretty scary in there and today out me over the top. Meetings should also be held after hours. No need to take up the entire front section of the small restaurant so one man/manager can eat while all the girls come and meet with him at one time quickly then individually come back to him to speak their minds about what's wrong, who is wrong, what's going on...all of that. Doesn't appear that it's anyone's fault but the place is dangerous. No more bugs for me until they clean up their restaurant, FULLY. I hope this is seen with good intentions. The people are harder to change than the bugs but if you guys start with the bugs, implement a plan to keep the bugs from happening, and stick with it I'll be back. I can deal with the damn meetings. The subs are that good. I just don't eat bugs. read more

Firehouse Subs - Bugs all over. Got one today before it flew out of the sandwich. Hopefully it didn't come OUT of the sandwich. - Fast Food Near Me - New Port Richey, Florida

I loved the fact that there were so many different choices of hot sauces! The sandwich was really tasty and priced well. I will definitely be going back. @l. read more

This is the worst sub place I have ever been to. Three working and they are standing around talking to each other while 5 people wait for their food. I ordered 15 minutes ago and am the first one waiting. I won't be back! read more

Took forever to get 1 sub. They need to staff better. They seemed busy behind the counter but still took a long time.

This place is great nice friendly staff. The New York Steamer is my favorite by far. Steak and cheese is a close second.

OMG!!! They have the best pastrami subs around!!! So fresh !!! I've never been disappointed when going here. The restrooms are clean as well so that's a definite plus!!! The staff is friendly and very accommodating. read more

First time here. Ordered an Italian sub with extra onions. Take out. By the time I arrived home the mushy sub was soggy. Being from NJ, I have never had a sub that was heated.Except a meatball one. No extra onion. The only evidence of cheese was indistinguishable from the gob of mayo on the roll. My wife and I split it and am sorry to say we both had "the green apple trots" next day. Can't wait till Jersey Mikes opens later this month across the street. They know how to make a proper sub. Bread made in house, meat sliced fresh in front of you and the sub made before your eyes. read more

The only Reason I posted one star is because it will not let me post without 1 if I had my choice this place would have negative a 100 stars it is the crapiest sub place I've ever eaten in my 53 years of life I ordered an Italian sub, was nothing of the sort. I'm from Chicago and deftly have never heard of honey ham and sweetness on an Italian sub, their bread is the lousiest bread and they are so overpriced I actually asked for a refund through a long email to the company withOUT a reply, they were more than happy to take my 20 something dollars when all I did was take 1 bite spit it out and throw 2 subs in the garbage. No wonder they always have people spinning signs maybe if they inprove their ingredients as well as their customer service they might succeed I don't see this place sticking around for too much longer, would not recommend it I'd rather definitely eat Subway 100 times tastier!!!! read more

first of all, as soon as i walked in the door i was astounded at how much food, garbage, and dirt there was on the floor, i come from the food industry myself and know thats unexceptable. the staff was very rude and basically rushed me to order when i was the only person in there, they were too busy joking around on their phones in the back. after receiving the food my hopes dropped even more, the pickle looked mangled and very old. sandwich was absolutely disgusting and made me feel sick almost instantly, its now been 12 hours since then and have been vomiting and having to use the bathroom very frequently. will not return to this store again! read more

A really good sandwich ... Tons of sauce choices , great bread , great meats and cheeses ... The pricing is at the top of the sub/sandwich shop type places but it's by far one of the best read more