I checked Groupon for carpet cleaning as part of a move out requirement and came across this place. I reached out to see if they would honor the price without going through Groupon since every business I've encountered on there will. They were happy to. The technician showed up early and was very nice. He did a great job cleaning the carpets, but he did break the blinds and was just going to leave the broken piece without fixing it. I told him it would come out of my security deposit so he needed to fix it. He was able to pop the piece back on and even though it was still broken, I didn't end up being charged. I called their office after he was done to let them know of the damage and they said he hasn't reported it. It was an accident and luckily nothing came of it. The customer service was nice and the price was right. read more

Having used various carpet cleaning companies over the years (unfortunately, many come and go), we think it's fair to say that Steam Smart Pro did an average job for an average price. The tech was very professional, though the final result was just okay. There was a small coffee stain that looked worse after the job was done, but cleaned up nicely with a spot carpet cleaner that I used on it after the tech had left. A couple of tougher, high traffic/use areas did not clean up nearly as well as other companies have been able to accomplish in the past, though in fairness our tech said they probably wouldn't. All in all, a fair job at a fair price, but certainly nothing that will put Steam Smart Pro at the top of our call back list. read more

I booked Steam Smart Pro to clean the carpets in my newly purchased 3-bedroom home in early October of this year. I was not able to be there during the cleaning therefore not able to see the end result before the company left. The previous owner had dogs and there were visible stains and an odor. We paid extra for pet odor treatment per room. The stains are still very noticeable on the carpets. We ended up purchasing a deodorizer for the carpets that has helped with the smell. Overall, not satisfied with their service, would not recommend, especially for the price we paid. read more

I had Steam Smart Pro clean my air ducts. Due to their handling when removing the vent covers, the wall around some of my vents were damaged and some of the adjacent wall texturing was torn off. I contacted their manager to arrange a repair. While it initially seemed that they would tend to the repair, they stretched it out for months. When they finally did show up, they did nothing more than take more pictures of what I already shared with them and never replied after that. The duct work cleaning itself was fine, but don't expect them to take proper precautions not to damage your home, nor should you expect them to stand behind their work for any incidental damage that may result from their work. There are many companies that provide this service in Tucson. Do the right thing to take care of your home and find someone else to do the work. read more

Steam Smart Pro Carpet Duct & Tile Cleaning - Damage around air duct - Carpet Cleaning Near Me - Tucson, Arizona

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I purchased a Groupon with this company last year, and just kept forgetting to make an appointment. I called and there was no answer, but I figured it was Sunday so they were closed. 15 seconds later I got a text, and it was them. Cool...I hate talking on the phone. Appointment set up and the technician arrived at the start of the 2-5 window, did an amazing job on my two carpeted rooms1. Would use them again without hesitation. read more

I had them come about a month or two ago. They were really really professional. They got my carpets cleaned within the hour. I am super impressed by there customer service. And I liked how they did my carpets and got it all clean. I would definitely recommend them to everyone. And the Groupon also helped as well with price. I would also recommend Bill who clean my carpets. He was so nice and super down to earth. And he was so sweet to my cats. Because I know some people don't like animals but he was just so nice to them and I like how he interacted with them. And he got everything done and was super efficient too. And they were super flexible when I had issues with my house closing and working with me to get a good time and date for my carpets to get cleaned read more

We had the upstairs bedrooms hallway and stairs carpet cleaned. Technician called ahead before he arrived and got to work right away soaking the carpet. He told us it should be dry in six hours with all the fans going. We did as instructed and returned 24 hours later to find the carpet still very wet. He hadn't gone under anything and didn't even lift up the lightest objects such as wastebasket, light weight chairs legs, under beds...just went around everything and didn't even go into corners or open closet doors. He went over the tops of the stairs but didn't do the sides or around the stair posts. Altogether a very rushed, superficial job done poorly. The company should come out and do the job properly or refund us our money. We have been ripped off! read more

We had our 40 year old tile and grout cleaned, plus the new tile. The tile was also sealed. Will worked hard and did a great job. I highly recommend Steam Smart Pro. read more

Just had both carpets and tiled cleaned. What a difference! Everything came out beautifully and I will definitely be using their services again. On time. Professional job. I was totally impressed! read more

My carpets were so filthy from my dogs and tracking in dirt from our backyard. Dark spots all over the place. I also had contemplated getting a new couch but decided to see if getting it cleaned would help.. steam Smart was very easy to schedule. They did an amazing job! My carpet looks better than when I moved in and my couch is brand new! Definitely recommend and will be a repeat customer! read more

I usually just rent a rug doctor and do my carpet but Steam Pro happened to contact me the same day when my dog got sick all over the dining room area. I have used them twice prior to this. Dwane was my carpet tech and he did a great job. He was on time, courteous, and knowledgable. He practiced Covid19 precautions by showing up with a mask and social distanced during the carpet treatment. My carpet looks as good as new and can't even tell (or smell) what my dog had done before. Recommend. read more

This company was recommended by my property manager. I must say the truly aim to please. From the receptionist to Mark who came in and cleaned the carpet my experience with this company has been awesome. Thank you again I will definitely recommend to everyone. Very satisfied customer read more

I used Steam Smart Pro, after reading the reviews, the lady that I spoke to on the phone was really nice. They arrived on time and finish the job without any issues. The carpets look like new. Thank you and yes I will definitely recommend them and used them again. read more

I purchased a Groupon for this company and I am so happy I did. Our white travertine-like floors were desperately in need of a cleaning. I couldn't stand it anymore. Juan came out to clean our townhome today and he did an awesome job! Our floors look like new and he was so professional and courteous. What a nice guy! We are very pleased with the service and the results. In addition, their office person, Lupita, was very courteous. I also like their appointment reminders - very professionally done. I highly recommend this company! read more

I had Bill as my tech, he is very chill and quiet. Which is cool because I am not a huge talker. Bill did a thorough job making sure that any spots were pretreated and came up when cleaning. Bill made sure the lines all looked good as well, which is OCD appreciated. My carpets smell and look clean. I will definitely use Steam Smart Pro again and will be requesting Bill. read more

I especially recommend the way they cleaned the vents. Excellent. I've used several times for floors, carpets and now the vents.

I just had them here and Bill Miller did an amazing job and this is old carpet. He also cleaned the tile in the entry way that is years old. It looks like new tile. I'm having them back next week to do the kitchen tile. A 5 star and I switched from my usual company who did a horrible job last time. read more

Our second time using SSP for tile flooring. Very happy with their prompt & professional service.

I had the carpets and tiles cleaned at a new house before I moved in. The carpets had some stains. They looked great after Derian cleaned them. Most of the stains were gone which is a lot to ask for light colored carpet this old. I was most impressed with the tiles. The grout was almost black before and when he finished it was its original tan color. Great after but gross to think about what was in there! The tiles themselves also looked much better after. read more

Very disappointing experience. First time I called during business hours, left a message and it was 3 days later before it was finally returned. After a week of phone tag, we scheduled an appointment and I made it very clear that I was on a tight time frame and they had to be running on time. I got a call 10 minutes before my appointment to "confirm" and that they were on their way. 30 minutes later there had been no communication and no longer enough time to get things done before I had to leave. I asked that they not come at all anymore. He claimed that it was a family emergency but it was suspicious that it wasn't until I left a voicemail telling them not to come that he finally called 2 minutes later to apologize. They may have been friendly on the phone, but this was an extremely unprofessional way to handle business. I used Ace instead and they were great. read more

I've used Eric and his team for several years. Initially in my business space. Now in my new home. We also had them work on our rental when we were in between the old and new home, as well as my parents house. After our dog was ill and had several accidents, they came and cleaned. No kidding, the carpet looks new!! They are efficient, on time and courteous. We had a slight miscommunication (my fault!) and It was remedied the next morning!! Thank You Steam Smart!!! read more

They came to clean the carpet that needed a good cleaning. The guy not only left the carpet stained with brown and a weird yellow color but also SOAKING wet. It took almost a full 24 hours to dry fully. Never has that happened before. Next day they sent the same guy to fix the dirty carpet he left and came with the biggest attitude, angry even that we even questioned his work ethic. I was alone in my house and felt extremely unsafe and uncomfortable. He was extremely intimidating, disrespectful and offended. I decided to record various videos as evidence of his horrible service and work ethic. He even asked me to never contact this business again. Perfect! I requested a refund through email and did not hear back. Awful experience overall. Do NOT spend your money here. read more

Very disappointed in this company. I have waited all day for them just so I can get a call 30 mins before the time frame ends that they are no longer able to come out today. What is even worse is that I got a call earlier to push out my time frame later in the day for them and I still got burned. All I got from them is that there is no one else can come out because everyone went home. Very disgusted with the unprofessionalism of this company, not holding incompetent employees accountable and for lousy customer service. They manager never tried to remedy the problem or offer any solution. Never recommending this company because they are unreliable. This was my first time calling them and it will be my last. read more

Damaged the inside of my door and did nothing but argue about it. On top of that their machine was broken and they were at the house for over 2 hours. Completely unprofessional and rude to my mother when she pointed out the door was damaged who was present at the house while they were cleaning. Used them on a gamble because of Groupon, will only use Steamy Concepts in the future. I would not be leaving this review if this company would take responsibility for their terrible customer service and damaging my door. read more

I scheduled an appointment over 3 weeks in advance and the day of the appointment I called to see what the status was and their explanation was that they were running behind and that it would be a late night for them. I had other things to attend to in the afternoon and I couldn't wait around for them. After telling them that, the guy I spoke with told me "It looks like we won't be able to please you no matter what we do, so you're better off finding someone else." They really would rather lose a customer than to make things right from the very start. I called another company (very well known in Tucson) and after hearing what had happened to me with Steam Smart, they came out to clean my carpet at no charge. I am for certain that I will not be doing business with Steam Smart EVER. read more

Easy to book and showed up on time. Great price with no effort to sell unwanted extras. I will be back!

John was prompt, professional and did a great job. I gambled and also had him do our kitchen tile and it looks fabulous as well. Best results from carpet cleaning I have had with old, set-in pet stains. I highly recommend and will use them exclusively going forward, they've earned my regards and business. read more

A.J. did an amazing job and far exceeded my carpet cleaning results! We just moved into our new home which has cream colored carpeting (I know . . . gasp!) and it was very stained. After the service, I was so pleased with the results. ALL the stains came clean and it looks amazing! I will definitely use Steam Smart Pro again in the future! Thanks, A.J. for the friendly and thorough service :) read more

Joe was our serviceman for steam cleaning and scotch guarding our carpets. Thorough, efficient, courteous and trustworthy. The company emailed cleaning reminders as well as followed up immediately on completion of the job to be assured of their customer satisfaction. It was an all-round positive experience dealing with Steam Smart Pro. read more

I would never ever recommend this so called company! The guy left our furniture extremely wet and didn't even get into the cracks, there is all kinds of dirt between the cushions, he wasn't even going to clean the back or sides of the sofas. Then!!! He got our floor so wet because they don't care enough to have some kind of a drop cloth to protect the customers floors, we had a drop cloth here but there was so much water on the drop cloth that our floor got ruined now we need new flooring! I suggest they go out of business, I will never recommend such a lousy place!!!!!!!!!!!!!!!!! Plus the guy doesn't care enough to cover his shoes so he tracked the water all over our living room!!!!!! Yeah, I am pissed!!!! read more

I hired this company to come and clean my carpets. I paid $246 and when I came home their carpet cleaning product was left all over my carpet and there were still stains everywhere. I called them and asked them if they could come back and remove the stains and they want to charge extra!!! I thought for a carpet cleaning service that would be guaranteed. On top of all of this they were very unprofessional. read more

I was interested in getting my carpets clean as I am moving into a new house. I spoke with Drew over the phone. When I asked about what kind of products and chemicals were used he did not know any information in regards to products because he was just the scheduler. He referred me to the website and when I checked there was no information. The reason I was interested in this company because they had a Groupon online so I wanted to get information first before I purchased it since I have pets. Drew was rushing over the phone and eventually rudely hung up on me because I did not schedule right away. I called back and it went straight to voice mail. I called another office number listed on their website and he put me on hold for 6 minutes. I just hung up and called back. When Drew answered he said he didn't remember speaking to me and that the call volume was so high he didn't remember taking my call even though this all happened within 10 minutes. When I asked to speak to a manager, he said he was the manager and there was no one else I can speak to. I am definitely not giving my business to this company. First impressions are important and their customer service was bad. I am sure everyone else is nice. Based on the reviews on this place I really wanted to use them and stay local, however Drew was unfriendly and made me not want to choose this company. read more

We used Steam Smart Pro for two cleaning in a week, on our new home and the rental house we were vacating. What accommodating people! Eric, the manager, is always available by text, and he answered quickly and set up my appointments on a few days' notice. The tech (who was on time both visits) was fabulous, even having me look at a side-by-side comparison of before and after carpeting. The cost was very affordable, and service and quality the best. I highly recommend them! read more

Poor customer service. Bought off of groupon. I had a scheduled appointment between 8 and 11, got called at 1030 that the tech was gonna be here before 12...wtf! The manager on the phone said the the tech was at another job and the customer added on more upholstery. So instead of telling the customer to schedule another appointment because they had another appointment to get to by 11 they went ahead and accepted the work. So I said to the manager, so you thought was ok to accept the additional work and inconvenience me...he said yes...wtf! Won't be using this company again. read more

we are happy with this no hassel company and happy with groupon for offering it . mine was simple just doing the traffic area and the tech was great. i can say this is better than some of the others that we have had, try them you will like them. read more

First off, it is very difficult to get in touch with these people. After playing phone tag for a couple of days, I was finally able to speak with someone and make an appointment. I had an appointmemt window of 8-11 am. They call me at 1110 to tell me it will be another hour. I am annoyed and maybe even a little pissed. My time is valuable, but this company doesn't recognize this. I had to skip my usual daily activities to be available at these hours. The least they could do is keep appointment times and if unable, make reasonable and considerate efforts to let the customer know. It is not reasonable and considerate to notify after the appointment time has already passed. read more