SteamPro was the clear standout from every company I contacted. Avi took the time to patiently explain their 4-step process, and it was immediately obvious that they operate at a much higher standard than most others in this space. After checking their website and seeing the certifications and approvals they highlight, I felt even more confident moving forward. Booking was fast, communication was excellent, and I received helpful email and text updates the entire way through. Eric, the technician, did an outstanding job. He was professional, thorough, and the results were excellent. After going through this process, I can say SteamPro is the kind of company that makes the decision easy. Professional, responsive, credible, and high-quality from start to finish. I would highly recommend them. read more

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I just payed them $120 to ruin my vintage rug. Not only did they ruin it but it's still dirty and dusty. If you have anything of value I would suggest that you take it somewhere else. read more

SteamPro - Carpet Cleaning Near Me - Los Angeles, California

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Guy was a jerk. Very rude to accuse someone of playing games when Magic Masters Floor Care literally told me they would do it for $250. You should also know Yelp stated that this business has suspicious activity because the reviews seem to be coming from the same IP address. Will be going with Magic Masters... read more

SteamPro - Carpet Cleaning Near Me - Los Angeles, California

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Steam Pro cleaned my manufactured wood floors and couch. I had an extra challenge of caked on cleaner and they went way above and beyond to Take sure everything looked great. Tanner and Brandon did a fantastic job, we're on time, friendly and very careful in my home. They put everything back in place. I'd definitely recommend them. read more

Eric was my technician . He did an amazing job with my rug cleaning process . Please don't waste your time any money else where . Give these people a call when you need RUG cleaning .. read more

Mike was on time and courteous. Outstanding service. only one area was unable to be cleaned.

Excellent customer service and staff. Called yesterday inquiring about couch cleaning services and was given with upfront information about pricing which was in line with what the technician told me when he came on site to inspect our sofa. We were able to get our cleaning the day after I called and once the technician inspected the sofa he was able to clean it right there and then. Really very convenient. Eric, our technician, was great. Very courteous and on time for the project. We had a few water stains on our cream sofa which Eric was able to remove entirely. Will certainly be using this company moving forward for our cleaning needs. Our couch looks brand new again. Affordable pricing and very fair. A+ company read more

SteamPro - Carpet Cleaning Near Me - Los Angeles, California

Omg Brandon was not only fast, but he mad the rugs in my 3 rooms look brand new!!!! I'll most definitely be getting back with this company to do my other 2 rooms. If you want your rugs to look brand new for a very fair price..I'd definitely recommend THIS COMPANY!!!! read more

They came to my home to service my living room my entire floor is tile . They did such a great job!!! My floors looked disgusting , they were very honest about the expectations and the pricing . The customer service was great , I will definitely call them back to service my couch and rugs! read more

SteamPro - Carpet Cleaning Near Me - Los Angeles, California

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There were plusses and minuses. On the plus side they did a great job of cleaning our furniture and rugs. On the minus side they were difficult to work with. The person who came (I'm sorry that I can't remember his name) talked to us about replacing our rug pad. My husband spent a minute thinking of getting it from somewhere else but we decided to go with Steam pro replacing it. When they returned with our rugs they didn't have the rug pad. The gentleman who had suggested it in the first place said he didn't know if we really wanted it so called but then didn't leave a message or send a text. I asked him why not, explaining that I don't pick up for unknown numbers but would have answered if he'd left a message. He didn't have an answer but said he'd come back a week or so later with the rug pad. They come back and lay everything down without asking if that's exactly where we want it. They start putting the furniture back and I say, "Wait, can we make sure it's right?" He says, "This is where it was before, I have a picture somewhere (that he can't find)." I say, "Okay, but regardless of where it was, let's make sure it's right for now, an inch this or that way." He refuses! (I still can't believe this). Yes, he refuses and starts going on about how they're not movers and they won't move my furniture off the rug. I want to point out that we were next to them the entire time waiting for them to ask us if this was the right position but they just started putting the furniture back. And we had to ask them to stop! They had not completely put it back on. Then they said they were doing us a favor (!) by coming back a second time anyway. I said, "but you didn't bring our rug pad." He said, "You didn't actually order it." I said, "then why did you tell me you called me to double check if we didn't order it?" He had no answer to this either but insisted that he was right. Then, I'm embarrassed to say, my husband lost his shit and told them to leave and that he'd do it all himself. I apologized for my husband and calmed everyone down and this guy goes off on, "I don't know how anyone works with you!" We've never had a problem before and were only trying a new rug cleaning company because we wanted to see if they'd use a different technique on our couches and rugs. This was literally insane. I've never had an experience like this. I'm bummed because I did like the job they did on our rugs and furniture but I can't for the life of me have that person in my house again. read more

Super easy to communicate with! Very friendly staff! It was cheaper to drop it off here than them coming to your house if you want to save money! Competitive prices too! Comments: 3-5 day turn around time so be prepared to wait if you drop it off. It definitely looks better than before but it may not he 100% clean depending on what the stains is. read more

SteamPro - After - Carpet Cleaning Near Me - Los Angeles, California

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Based on reviews, I booked a couch steam clean. It was an easy booking process with great communication. I had a friendly and capable technician (Eric). I would recommend this company to friends and family- we had a great experience, and the couch looks brand new. I, personally, thought it was a bit pricey but I didn't do much research on competitors so who knows. I have a 3-seater plus chaise lounge couch and the estimate was $280 (which was the final price). They will provide a firm quote ahead of time if you describe the couch and send a photo. I would use this company again :) read more

My rug was returned late, it was supposed to be returned on a Thursday and never got a call so I called in Friday asking for a status update and that's when they informed me it was taking longer than anticipated, which fine, but they should have proactively communicated this instead of me having to call them. Once it was returned I noticed that there was a new stain on it, when I asked the guy about it he said I was already getting a discount ($40), and I said yes that was for it being delivered late not for the additional stain. Then on top of that I can still see some stains on it (those we did cause, mostly my dogs having accidents). Overall, probably won't use them again or recommend them as I don't feel like the $500 spent were worthwhile. read more

It's like they dropped off a brand-new carpet--absolutely flawless! The service was unparalleled, and they truly delivered on their word. Highly recommend! read more

Wonderful job on our couch. A newborn plus tons of spit ups and a little pomeranian at home that has lots of accidents they were perfect for the job. Highly recommend. read more

SteamPro - Carpet Cleaning Near Me - Los Angeles, California

Excellent, Professional Service they showed up right on time they sent a reminder before they came that they were on their way . They sent me several texts and email reminders of the date . And they made my carpets look like new. Very happy with the service . read more

Excellent service. Eric arrived exactly on time. He was friendly, efficient and quick. The couch he cleaned looks brand-new! No dust, or stains, or damage to the furniture. He was very clean and cautious. Thank you for a job well done, Eric. read more

My dog got sick right in the middle of a brand new white rug. Thankfully they were able to come out within 24 hours and get the stain out. You can barely see where the stain was and will definitely call them again if there's another accident. read more

I actually didn't have any hope for cleaning these mattresses after we shipped them to Los Angeles from New York and they were disgusting... but this team actually brought them back to life! Impressed enough to leave a review! read more

As a mom to a teenage son, there is a lot of cleaning to be done, but to tackle cleaning the carpet by myself was not an option. So I hired SteamPro Cleaning to help clean my sons' bedroom carper, and what a difference they have made. I loved that they used safe products to clean his carpet, plus the scheduling process was super easy and affordable. I will keep using them for years to come. read more

I have been using this company for the past 5 years. They always deliver quality jobs with good timing and great prices. This time Tanner was amazing. I recommend them and I will use them again and again. read more

SteamPro - Carpet Cleaning Near Me - Los Angeles, California

The whole process was great and smooth. I did the consultation on the site and got a call pretty quickly. They were able to come sooner than I thought. The service was very fast. I only have 4 stars because of the price (just a little higher than I thought) but definitely worth it and would use them again! read more

Amazing job cleani g my outdor carpet. The padding for three large carpets is excellent

I hired SteamPro to clean some heavily stained upholstery that included silk chairs with heavy stains that they didn't guarantee would come all the way out because of the material and a heavily stained daybed and they did an excellent job in removing the stains. A few stains were left on the chairs but that was stated up front because of the material but the majority of all the staining on all the upholstery was removed. They arrived on time, gave the estimate when they arrived, cleaned as they went and were very professional and friendly. I will definitely be using them again. I have posted before and after so you can see the difference. read more

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Eric was such a pleasure to work with. He was on time, very efficient, and really kind. He got all of the stains out of my couches and went above and beyond, paying close attention to detail. The price was very reasonable. Would definitely recommend and will be using them in the future. read more

Mike from SteamPro Cleaning did a perfect job on my carpets and kitchen floor. His service is outstanding. He aims to please and do an excellent job every time. He had to come back and rotate the living room carpet, and he was happy to do it! read more

The communication with them was great. They came on time and did a great job. They are also very reasonable compared to other places I'll called. PS I checked their reviews on Yelp and that's how I found them! read more

Their crew was efficient and friendly. They arrived on time and got the job done! Our rugs came back looking like new!

Erik did a great job cleaning the stains on our wall to wall carpet. We have pets who, at times, have sensitive tummies ... hence lots of pet stains. They are now gone! Highly recommend Steampro. read more

I was so excited to find them bc I needed eco cleaning for my allergies and environmental values. Avi and his staff were so friendly and helpful. When I dropped off my rug, I saw they have rack to dry outside. Prior to this experience at SteamPro, I've had someone come to my home to clean my wool rug and I hate the smell of wet wool not drying. I was so excited to see their rack for drying rugs so I hoped my rug wouldn't come back smelly. It came back clean and no smell. Good job! read more

SteamPro - Clean wool rug! - Carpet Cleaning Near Me - Los Angeles, California

Ive been using SteamPro for several years now for my annual rug and furniture cleaning. I have two small kids abusing my items throughout the year and SteamPro makes them good as new. I highly recommend them for all your cleaning needs! read more

Feedback Summary Sent 05/16/2023 Received 05/16/2023 Score 10 Message Tanner was the carpet cleaning specialist on site. Awesome guy. Helped me move furniture to get as much carpet in area cleaned as possible. Did a great job on some tough stains. Very thorough and friendly to boot. I spoke to Joseph initially when making the appointment. He was very helpful, pleasant demeanor and got me set up. Renee worked with me patiently as I had to reschedule my appointment multiple times due to work schedule changes. She was able to implement the changes quickly and made sure I had a date and time that ultimately worked for me. All in all I had a very positive experience with Steam Pro Cleaning and Reatoration. Thank you all so much! read more

I have used the once before to get some blood out of the carpet and they were very good at getting all of the blood out although it took two times. This time I contacted them because my dog had urinated in the living room and the smell was overwhelming. They told me they could get the urine and smell out. The solution had a very strong smell so it was a few days before it left. Once the solution smell had faded, I was able to smell the urine again. I contacted them to tell them that the urine smell not been removed and asked if they would be willing to come back. Their only response was that their technician said they the correct solution and they would not be returning. I had to pay them over $300 because they have a minimum it was completely wasted and now I will have to contact another carpet cleaner. I would not recommend them again to anyone. read more

I am so disappointed with this service I thought my couch would be completely cleaned after paying over $1100 and then them being here for two hours only for me to shampoo it a couple days later, and find there is still dark dirt coming out of it. The service was way over priced and also did not even halfway work. Honestly if I should be issuing a full refund after this. For that much money, I should be able to eat off of this couch, and this was literally the next day! Waste of time and money. read more

SteamPro - I was charged $1100 for this - Carpet Cleaning Near Me - Los Angeles, California

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Everyone that I had to interact with through the process was very friendly. It's really hard to find many family-owned and operated businesses that treat you like you are their family as well. I have an older dog that started having frequent accidents on my rug and they were reliable like a 24-hour locksmith, working around my busy schedule with their pickup services. The price was very reasonable, especially for being a constant returning customer which overall has saved me so much money vs purchasing new rugs. read more

I had a great experience with steam pro. I was able to get my appointment within a few days and the technician did a great job on my carpet and sectional sofa. I definitely recommend and will use again. read more

Came out same day to clean my couch after doggo threw up on it. I'd used a different chem dry service before to get out a stain but it didn't come out completely. This service was able to get the old stain out, too. Highly recommend. read more

I used their services to clean shower tiles and also a kitchen floor. The shower tiles were cleaned very well. The kitchen floor, however, was a different story. The technician was helpful in that he explained the cleaning process to me, but he did not disclose that my kitchen floor's travertine tile floor may become damaged - which is what happened. A "Z" shaped pattern is now visible on my floors from where the cleaning agent was applied. The "manager", who I spoke to on the phone, was not very helpful. He continually attempted to deflect the blame, even though I explained that I certainly would not expect my floors to be worse off after his services. Additionally, I was not made aware before the work was completed that this was a potential issue. So, I asked for a solution ... his response was that he would send the tech back out to my house. It took over a week for the company to send the tech back in order to evaluate the floors. Two techs arrived and evaluated my floor. They both agreed that this was an issue. They stated that they would discuss with their boss and get back to me. I have not heard a response from the company and another week has gone by. I have reached out to them, but no response. Their customer service is very poor - so if you have any issue with their work - be aware that you are most likely on your own. read more

SteamPro - Notice what appear to be "Z" shaped splash marks, caused by the cleaning agent the company used. - Carpet Cleaning Near Me - Los Angeles, California

Brandon did a great job on a white chair with a big grease stain on it. Very happy. Thank you.

I was very well pleased with my experience with SteamPro. I called last week to gather some basic info regarding how the service was done & appropriately what the cost would be. A few days later I called to schedule the carpet cleaning in my dining & living room areas as well as master bedroom. Eric was able to come in a few day's time & his communication with me was excellent. He even came 1/2,hr. early. He took his time thoroughly cleaning each area & I am very happy with the results. I would just add that it took much longer than the 3 hrs. or so I was told it would take to dry. I didn't put my small items back on the carpet til the following day. I would not hesitate to call them back again. read more