After a brief back and forth, Randy came over to my house to assess the work I needed done on…read moreexisting tile. The tile in one bathroom was discolored, and he said it could be cleaned and sealed, and we needed tile flooring in our other bathroom replaced. Randy was friendly and approachable, and I planned to see how the smaller project went before hiring him for the larger project we needed tackled. Unfortunately, the experience was awful. A subcontractor/employee showed up on the agreed date to clean and seal the tile, and spent a couple of hours what sounded like physically scraping the tile - not what I expected. His coworker showed up a couple hours later, and told me that this plan was not going to work - that even if they could get the tile clean and seal it, the staining would come right back. He told me to have them leave, because Randy would still charge me for them being there. I went in the bathroom after they left, and it literally looked no different except there was dust everywhere - they did not clean up. I waited for a follow-up call or email from Randy - nothing. I was mad, but decided to put it behind me. A week later, I received a bill. I wrote a very frank email to Randy explaining my disappointment with the workers sent, the fact that no work was even done, and my confusion that he didn't even bother contacting me afterward. He apologized profusely and said he would follow up with me the next day. He did not follow up with me about the work, ever. But I have still been getting bills from this company!! I have emailed him multiple times, and he's told me to ignore them, but that is not an acceptable response - every time I see one of these emails, I am newly angry about the time I wasted on this endeavor. I gave him plenty of time and opportunity to make this right, and he did not even bother to try. I am writing this review because once again, I have gotten an invoice for this "work". Would not recommend.

This company did an excellent job regrouting my entire bathroom including the shower. The tile is…read morethe 4"square ceramic you rarely see anymore...Now, it looks brand new. Highly Recommended!

We had Eric come and replace a damaged tile, (not of his doing). He did such a great job! He had to…read moretake out an existing tile from underneath the washing machine to replace in our hallway. It was a perfect job. Eric is such a pleasant guy. I wouldn't hesitate to call him at all anytime.

Eric has botched my shower. What started as a small replacement of a section turned into a full…read moreregrout. The tools Eric used have gouged my tiles to the point that I am now having to file a claim against his insurance for the damages. The whole shower has to be re-tiled and the shower glass removed and replaced. Estimate is upwards of 15k in damages plus loss of use of this shower for who knows how long. Eric should have known better than to upsell me on the full regrout if he was not confident in his work.

Oh, this guy is fantastic! He's very reasonable price wise, very efficient, does a fantastic job,…read morearrives on time and is a really nice person.

TL;DR if you were looking for a sign to hire Dan from Grout Doctor, this is it!!! Dan made our…read moreshower feel and look like a fancy hotel shower! I bought a townhome in 2022 and the previous owners were super dirty and the shower was no exception. We did our best to clean it when we moved in and eventually accepted the dirty floors and grout. The shower was badly caulked and mold got under the silicone in every corner and I hated looking at it. Tried to scrape off the old caulk myself but it took way too long and I realized the grout underneath was crumbling. Called Dan, he answered immediately and sent me an estimate. Dan is super friendly and gave me a lot of details on the work he would do on the shower. I had reached out to another company about it but honestly they were super curt and I didn't get the warm fuzzies from them, unlike when we spoke to Dan. But WOW - the attention to detail. Dan cleaned and scrubbed every inch of the shower, including the glass. And he got some very tricky stains off of the shower knob and the floor. He added new grout wherever it was needed - in the exact color match too. He also added sealant all over and a special caulk with sand in it that will flex as the house expands and contracts to prevent the grout from cracking. I just used my shower after the 32 hour dry period and it was absolutely amazing. It felt clean and new and because of the sealant Dan applied, all the water beaded up nicely and I can tell it will make the shower super easy to clean. Absolutely stoked, I've had a lot of contractors in and out to fix the place up in the past 2 years but this is one job that I'm probably the most excited for. And the price was very reasonable!! Thank you SO much Dan!!!

I reached out to Regrout Systems just before midnight Saturday and they responded early Sunday. By…read morethe early afternoon on following Wednesday the work was completely done! Everyone I interacted with at Regrout Systems were super pleasant and I appreciated how efficiently things were done. I had them over to remove and redo the caulking around my shower in the primary bathroom. I had it done previously for cheap and it was done poorly/mildew had grown quite rapidly. I was fully aware the Regrout Systems team would not be the cheapest option, I was quite happy with the quality of the work and the ease with which everything was coordinated. Will definitely be recommending them to any friends/family!

I had Regrout Systems regrout the shower in my guest bathroom, and the results speak for…read morethemselves. From the first outreach, they were easy to work with, quick to respond, and very communicative about scheduling and expectations. The estimator and the owner who worked on my shower were clearly knowledgeable and worked fast without rushing the job. They removed the old, stained grout and replaced it with clean, even lines that made the shower look almost brand new. The entire job was completed in about three hours, and they left the area spotless when they were done. If you're dealing with worn or discolored grout and want a clean, professional result without a full remodel, Regrout Systems is a solid choice. I'd absolutely use them again.

It was difficult finding a granite repair source because the sources I found and called or messaged…read moredidn't return my phone call. I waited a few weeks and tried again and finally got in touch with Manuel at Stone Polish. We settled on a date and I confirmed the day earlier to make sure he was still coming. He messaged me back quickly and the next day he showed up 20 minutes early. We discussed the situation and the process for repairing the granite behind the sink. About two hours later he was finished. It's significantly better than what it was. There were a number of granite chunks and pieces that were loose plus, some of the metal reinforcement was so bad, it had disintegrated. Manuel reused some of the larger pieces and used epoxy to blend in some of the other areas. All in all, we're very happy with the outcome. Manuel was very personable and I wouldn't hesitate to call him again.

I got the referral for Manuel from a neighbor. My home has travertine tile which had never been…read morecommercially cleaned, I assume. In addition to Manuel's very good communication -- i.e., I didn't have to chase him down -- he came right away and gave me a quote to clean my floors. I wasn't quite ready, and when I contacted him again, he was just as nice and accommodating. The floors are beautiful. His price was very reasonable. I highly reccomend Manuel.

This is our second time hiring Eshed. For some reason, we always hire Eshed for projects that are…read morenot - supposedly - his core competencies and Eshed has never disappointed us! Our recent project was to re-do our deck. We had two options: 1) hiring a deck contractor we didn't know the quality of work and the professionalism or 2) hiring Eshed who was not a deck specialist - he's an expert now! - but who had done an amazing job for us before. We decided to go with Eshed and we didn't regret it at all! For the second time Eshed did an amazing job for us. Our deck looks fantastic and everything went very smoothly. Eshed prepares everything before he starts the project so there is no bad surprise along the way. He shows up when he says he will. So it's really a pleasure to work with him because there is no stress at all! He's a perfectionist and that's exactly what makes a contractor an excellent contractor! Eshed - Thanks for the awesome work you and your helper Isai did at our place this time again I'm sure we'll come up with a project #3 for you. Stay tuned

If you are looking for a simple repair or a straightforward project, Eshed may be a great option…read more However, if you are looking for very utmost craft, precision (ie. 1/8" grout lines), working with curved tile shapes and expect a professional partnership throughout where there is no harassment and unsolicited comments beyond the scope of the agreed upon project, then this is not the small business for you. I, too, found Eshed via his five star reviews but was completely disappointed with the way the project unfolded. The initial project quote was 15 business days. Though I had to unexpectedly travel for work and attend jury duty, I ended up being without a kitchen for 2 months. Expectations were not met. Partway through the tile project, my closet broke and a closet expert came to assess my storage needs while Eshed was at the property working on the kitchen backsplash. While showing the closet designer my dresser drawer, it tipped over due to all the drawers being opened. We called Eshed in to help us rotate the dresser back upright and I thanked him for his help. I carried on with my closet consultation. At the end of the work day, while Eshed and I were discussing progress, Eshed made a comment about seeing all of the underwear in my dresser drawers and breezed past it as if it was part of standard conversation practice. In addition to this, while wrapping up on a Friday, he has sent me photos of where he's headed for the weekend and at one point even verbally suggested that I go with him to climb rocks on the beach. These instances, though not tied to the project, demonstrate a lack of professional standard that I expect from the highest quote that came in during my research for a quality tile installation. When all the tile was installed, right when the first wall's grout was applied in the kitchen, I was shocked to realize that the spacing that we were aiming for (1/8") was not at 1/4" or greater in some areas. I asked him if he used spacers to control the spacing and he said no. I asked him why he didn't use spacers and his response was aloof, telling me it was inefficient. This is not the bar of craft of excellence once expected from a project where the tiles cost more than the labour and the labour was already the highest bid across 5 businesses. Upon project completion, the matte black door knob on my front door looked like a blender had been taken to it because of all the broken tiles he was managing while going in/out of the property to cut tile pieces. I pointed this out and he did not make any suggestions to make this right or compromise. Lastly, he had an unprofessional meltdown in front of my electrician, a fellow tradesperson after passively suggesting that the electrical outlets need attention and that I should bring the electrician back (for the 3rd time). He raised his voice, got overly dramatic and read the text message he wrote me in front of the electrician to prove a point that only worsened his credibility. On the final day of completion, instead of calling me out of my office to confirm that the project was complete, he texted me while leaving the property and told me to send a check. No final walk through of the work was discussed. It is likely Eshed will respond publicly with a rebuttal, but I hope these examples as a whole give you the context you need when considering your next tile needs.

George the owner and his crew were amazing and wonderful to work with! His crew is so hard working…read moreas we had a very tough tile restoration that they magically made beautiful again! We bought a Spanish home built in 1929 and the converted downstairs bonus room had Mexican pavers. They were very messed up from carpet, glue and adhesives. We never thought they could be restored... However George assured us he'd figure it out and he did! We are SO grateful! It was worth every penny!

I received a phone quote and consultation from George . Although I ended up a different route, he…read morehad the best tile cleaning process and advice compared to the other ~5 local companies I talked to. He was happy to answer any tile questions and very responsive. He didn't try to upsell any unnecessary services. He sounded very experienced. Thanks!

If I could give negative stars it would be at least negative 10…read more Stay away from this service provider and from Peter. He charged me $1500 for a shower tile cleaning and regrouting. No words needed, just take a look at the pictures. In addition to that, I have not been provided with a written estimate. We agreed on $540 for tile cleaning, repairs, recaulking for a shower + $125 for bathtub recaulking. When he started the work he suggested to redo grouting for the whole shower: I'll do it for one fifty" he said. I repeated to make sure "one fifty"? Yes. So I assumed he'll charge me an additional $150 for regrouting. It turned out he meant $1500. This business should not be on a market at all. I was not provided with any receipt as well. Update. The answer from Peter is just a joke. The pictures he provided as "before" are actually pictures "after" so nothing changed accept for the neat unsanded grout that I had was removed and replaced with rough sanded grout, the excess of which was not removed properly, so my whole shower has a rough surface now. Very hard to clean surface. One more time - pictures Peter provided in his reply are pictures "after" not "before", so he didn't even clean the tile in corners! (I paid him for tile cleaning and regrouting. (I didn't pay you $550 for four corners- are you insane?! The estimate included thorough cleaning!!! Which you did do as well. My shower actually looked better before, I regret that I ever hired you. I doubt that any of 4-5 starts reviews are true customers' reviews. I regret that I didn't check all of them before hiring. The only true and honest review is from Charley. This business is a scam and they don't have any experience working with tile cleaning and regrouting. P.M. I request the receipt from you business.

I called this service because the tiled shower in my guesthouse needed a re-grouting and new…read moretenants were moving in shortly. Peter came out and gave me a very fair quote for the work. He mentioned that they could also refinish the engineered hardwood floors, which had started to look pretty worn from the last tenants. And, he said they could also clean and seal the Saltillo tile at the outdoor patio. He explained exactly what they would do to clean up the finishes, which products they would use to refinish and seal them, and how long each endeavor would take. The next day, Peter and his crew were out in force, they did what they said they would and everything looked spectacular. Peter even came out the next day to make final touches on the shower. I really couldn't be happier with the work they did, inside and out. I recommend them highly for the quality of their work and professional integrity.