Poor costumer service and simply rude. Run down dining area and restrooms. Facility has a bad odor…read more The owner took my daughter's skates to modify them because she claimed they would damage their floor. She informed us it would only take a matter of minutes. She proceeded to process the entire line which had no end in sight. After 15 minutes of waiting, she still did not return the skates. When I questioned it, she became quite curt. She said that I should have come on a day that wasn't so busy. It was very off putting. She then said that I didn't have to stay and she would give my money back. When I sorted out my husband for assistance and told him that our daughter's skates were not returned and of the owner's behavior, she apologized and gave me four vouchers. It was my daughter's birthday and her approach really soured things.

I saw the bad reviews so figured I'd chime in. I hosted a birthday party for my 13-year-old…read moredaughter last weekend and she had a wonderful time once everything got started. The DJ called her out multiple times and played games. It was one of the best parties she ever had and we've had parties all over the Lehigh Valley. It was very nostalgic and fun for the adults too. Staff serving pizza and drinks was very attentive too. The only thing that kinda sucked was we couldn't set up until 10 min prior so guests were arriving and we were still setting up. But they do give you 3 hours vs 2 hours at other venues, like SkyZone. We arrived a good 40 minutes early and had to wait with our guests. They did take my cake but wouldn't take the balloons and the wind gusts blew a couple away and actually killed the weight off another. We had to keep a car door open from the cookie favors melting. Skate staff reminded me that it is in the contract -- no setting up until 10 min prior. I would have liked at least 20 minutes w/o other guests inside but it is what it is. Other than that, everything was just fine. I emailed about the party prior and skate staff responded fast and we went down and paid the deposit. All was good! :)

Very cute, old school skating rink that is very affordable and has super friendly staff that are…read moregreat with kids. Only drawbacks are it's in the middle of nowhere and the bathrooms are literally on the side of the skating rink floor (tricky to dodge skaters).

Was fun recommend some parts a little bumpy but fun I would go her if you like to skate and live…read morenear the area

Played hockey here last season and it was alright. Not the best rink I've played at, but it's…read moreaffordable and it's a rink. Three stars since the ice is one of the worst. Some of the ice at the corners goes up a couple inches...and there are also other defects throughout. There was one game during the season which was canceled and the rink was rented off to some other group....even though both teams...AND referees showed up to play... Not a terrible place. A rink is a rink and if you're here in the Lehigh Valley, you're lucky enough to have this place, Steel Ice Center, and the municipal rink.

Nice and cold as a rink should be. The ice is poor at best,…read morebut the staff is ok. I much prefer the ice and building at the Steel Ice Center because it is one building and not two separate ones like the Rink in Whitehall. Reminds me of the rinks we used to play at as kids where you were just happy to find a place with ice and boards. I don't think there is glass between the team benches and the penalty area, which isn't a big deal, but just a small footnote. Son went to take ice skating lessons there. Was told we could help them on the ice, but they wouldn't let us on. There were so many kids in the group and nobody was there to help with skates so I was fitting kids for parents. They are owned by a company that owns a few rinks and this one is losing big time to the Ice Center

My grandson came for a visit, we were looking for something to do on a rainy day and we made a…read moregreat decision. Very affordable (especially if you have your own skates) very mixed crowd young, old , adult, children. Mixed crowd in experience also. GREAT TIME!!

Visiting nieces from Europe had the time of their lives. And, believe me, they went to many…read morefirst-rate spots far and wide. Big Wheel is the stand out memory.

Don't get me wrong, it's a pretty place! But it smells like drugs,and the floors smell like there…read more is some dead body underneath. The roller skates were even worse, the skates were pealing and then with barely any support. When my daughter was skating, she complained about the skates to me 23 times. I really suggest that you find a new skating rink, these skates ONLY SOMEONE THAT IS NOT HUMAN can wear!

Great skating rink. Lots of fun. People and staff are friendly and helpful. Clean, snack bar is…read morewell stocked and the food is good. Never a problem good wholesome family fun.

My son loves this skatepark. It's all concrete, wide, spacious and lots of ramps of various ramp…read moresizes. It's clean too! There are many people of different abilities that come here. I brought my 2 year old and 4 year old. You'd still have to watch out for them but the older kids didn't seem to mind them. There are red picnic tables for snack time. Lastly, there is parking next to the park - I'm estimating the lot could hold about 20 cars. But if the lot is full, there's street parking too.

In response to a response to my original post. I assume the cameras that were "reviewed" are not…read moreworking or the fact that it was the owners son because I had 3 people I didn't know ask me if I was ok after I was taken out. One of the people I did not know said the kid is a continuous problem. I am not sure how to make a formal complaint since I went to the snack bar spoke to 3 women to inform them and all I was told was to go to the guy standing in the rink which the incident occurred in front of. This also happened right in front of where the parents sit to watch their kids and everyone sitting there had saw it too. I was never told to write a "formal complaint" or asked if I wanted to do so. Maybe posting a sign or having employees informed of what to do when a complaint is made so that it is "formal complaint" would be a good suggestion.

everythings amazing the food games but its not fun when people are going to fast around little kidsread more

Took my daughters ice skating here for their first time. They had a blast. Reasonable prices too.read more

Attended a hockey game at this arena. Very nice place. Plenty of room for spectators, snack bar,…read morecomfortable seating near snack bar. Clean rest rooms. One of the nicer ice rinks I've seen.