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    Stellar Flooring

    5.0 (1 review)
    Open 9:00 am - 7:00 pm

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    6 months ago

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    Warehouse Direct Flooring Outlet

    Warehouse Direct Flooring Outlet

    (181 reviews)

    I've been a Warehouse Direct customer for over 25 years, and I can't say enough great things about…read morethem! Their customer service is phenomenal, their prices are fantastic, and they've consistently gone above and beyond for me. They've installed both hardwood floors and carpeting in my home, and everything has always been top‑notch. Recently, I had my very first issue (Due to my dog) with a hardwood floor they installed 17 years ago. I called Warehouse Direct, and they jumped right in to help. What I feared might turn into a multi‑thousand‑dollar nightmare ended up costing only a few hundred dollars. Talk about relief! I'll be replacing the carpet in my bedroom soon, and there's no question who I'm calling. Warehouse Direct has earned my trust time and time again.

    I had them install engineered hardwood flooring a couple of years ago in both upstairs bedrooms,…read morethe upstairs hallway, and on the stairs. Andrew handled the project, and they did a really good job. I was happy about it. So when I needed to redo my bathroom floor, I contacted them again. I even chose the vinyl sheet flooring that I wanted to use, and Jenna came out and did an evaluation of the job and what it would involve. She told me that it might take a couple of weeks to get a quote, which I told her was fine. I said at some point I was even looking at having them install engineered hardwood flooring in my downstairs because I was happy with the job they did upstairs, but that I just had to save up enough. All seemed good and well at the end of the conversation and she left. After about a week and a half I reached out to let them know I was still interested and looking forward to their quote. After 5 weeks of not hearing anything, I walked into the store and spoke with Andrew. I told him about the communication and said I know that it was going to take a couple of weeks but it has been about 5 weeks at this point and I haven't heard anything. I asked him if that was normal and he said no. He took my information and said that he would have Jenna contact me ASAP to let me know what was going on. That was now over a week ago and I haven't heard a peep. It seems extremely unprofessional to just ghost a customer.. if you have an issue with me personally for some reason I can't imagine, or if there's an issue with the job I'm asking you to bid on, be professional and communicate that to me.

    Stellar Flooring - flooring - Updated June 2026

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