The best dentist office I've had in my 70+ years. Dr Lily Qian is incredible; a magician! The…read morestaff is professional, caring and friendly. I've referred Southpoint to two folks who are immensely happy with the results. Just awesome!

I went for a cleaning They were very attentive to me smiling faces from the front door They are…read morein my network Very informative concerning my current issues

I have been a faithful patient of Velma Cooper's since I moved to the RDU area in 2003. It's a…read moresmall office with a personal feel and all the staff always remember me: I'm only there twice a year, but we always pick up our conversations exactly where we left off. I feel very comfortable in Dr. Cooper's office and never dread going to the dentist like I did once upon a time. The office tends not to over-schedule, either, which is a problem one runs into in larger offices: with a standard cleaning, I'm typically in and out in under 45 minutes.

My fist visit was Very personalized and excellent customer service. Kamelia was awesome and Dr…read more Cooper accommodated me in her tight schedule. Kelly was ver helpful.

I transferred dentists as part of a move from Raleigh to Durham and based on a referral from a…read moreneighbor. Unfortunately, we did not have a good (net) experience. We are a family with fairly healthy teeth, practice regular hygiene and dental cleanings, and had no significant issues 10 months (long stretch due to Covid) prior at our prior long-term dentist--upon seeing Dr. Gaddis, multiple cavities, root canals, and others services were promoted, many of questionable need. Pros: Good location, nice office, new equipment/technology, thorough hygienists, nice staff (for the most part), good bedside manner (for the most part) Cons: 1. Wife was referred for THREE root canals, ALL of which our endodontist told us he has no idea what Dr. Gaddis was referring to. Gaddis also referred us (like all her clients) to an endodontist that has many poor reviews, which was an early red flag, and why we ended up selecting our own (that is highly reviewed). It also raises the specter of potential quid pro quo between the two practices. 2. Gaddis told me my daughter needed sealant because of her baby teeth cavities being an indicator for her proclivity to cavities. When I said my prior dentist told us baby teeth are not a good indicator for cavities in permanent teeth (because they're weaker, less enamel, etc), she said "I don't recall hearing that in school". After a quick Internet search, I confirmed it is well known amongst professionals in the field that baby teeth cavities are NOT a good indicator for the health of adult teeth, leading me to conclude Gaddis either doesn't know some fundamental facts in dentistry or is intentionally discarding what she knows to promote more services (consistent with Con #1)...either of which is not good. 3. Front office staff can be a bit edgy/dry/cold...not outright mean, but not generally warm, like our prior practice. It's not a deal-breaker on its own, but coupled with the other issues not helpful. We were really hoping that we'd found a new dental home and allowed benefit of the doubt several times, but ultimately too many red flags have pushed us back to our prior practice until we can find a better local option.

I have been seeing Dr. Gaddis since she first went into practice out of dental school. Dr. Gaddis…read moreis a very, very good dentist! Always prompt, always caring, and always great. The office and office staff are as good as I have ever seen. Dr. Gaddis recently saw me for an emergency crown. Worked me in - same day- in and out- perfect. My Father was a dentist, and He would be very proud of Dr. Gaddis' work and professionalism! If you need a dentist- look no further!

Made an appointment here. Received email and texts confirming my appointment. Showed up for said…read moreappointment and doors were locked. Someone eventually let me in (8 minutes after my appt time) and asked how I could be helped. I said, "I'm here for my 9:oo appt". He then tells me that they don't open until 9:30. ????? Why was a 9am appt made then? No adequate response was received. No offer to help remedy the situation. People take time off from their jobs, and/or make arrangements to facilitate weekday appts. To have your appt not honored shows a lack of disrespect for their clients. Very disappointed in Durham Dental Studio.

Excellent staff, reasonable prices, and great work. After trying multiple dentists in the area, I'm…read morevery happy with them! Thank you!

Best Experience Ever!…read more Like most people, I had always been afraid of the dentist, because I felt they did not care enough to be gentle and sincere. This time I thought was no different. Seeing my dentist leaving out of the office for her own appointment, my heart sunk. Her last words ringing in my ears "they will take care of you", and like a child I asked her "you promise"? She said "if they do not then you let me know". There was this amazing gentle man OMG, very, very kind, not belittling, not humiliating or making me feel ashamed. He actually spoke to me like I'm human and he actually cared. He said that he was going to treat me "like his sister". One of the most patient, gentle, kindhearted, nicest people I have ever met in my life's dental history. I do not know what his name was but no matter what, next time I will be running to my dentist hoping that he is there. Thank you for making this part of my journey a little easier. This was the best experience EVER! Pamela D

I was a patient here for almost 10 years, and somehow it ended with a sheriff's deputy showing up…read moreat my house over a disputed balance. No certified letter. No serious email saying, "We need to get this resolved." No real attempt to sit down and sort through the billing and insurance issues. It went straight from confusion to court papers. The case was later voluntarily dismissed, but then the account was sent to collections. There's also been a revolving door of hygienists and office staff. At one point, a very young family member--either still in high school or freshly out--appeared to be running the office. I'm not blaming one young person for everything, but putting someone that inexperienced in that position says a lot about the judgment behind the scenes. After watching employees come and go while the same problems continued, it became pretty clear to me that the issue wasn't just the latest receptionist or office manager. The problem seemed to come from the top. After nearly a decade, I expected a phone call, a letter, or even a harshly worded email before the sheriff entered the storyline. Apparently that was too much to ask. Keep every receipt, check every insurance claim, and get everything in writing. Based on my experience, I can't recommend this practice.

Quality work along with a great personality. I actually look forward going to the dentist now.read more

I loved this dentist. Nice people, very smart and did an excellent job on routine cleaning. By far…read morethe quickest and easiest first appointment for a dentist that I've ever had. In and out in an hour. I wish I was staying in the Triangle area because they'd definitely be my regular dentist.

You are now entering the Theatre of the Absurd! The treatment estimate to fill cavities, get a…read morecouple of crowns, and replace my existing bridge was $45,000!!! This is beyond ridiculous!!! I could get a full set of dentures or veneers for MUCH less than this, but I wasn't offered any alternatives! Do yourself a favor, go somewhere else!

Y'all, I cannot say enough nice things about this dental team. I'm 30 weeks pregnant and woke up in…read morethe middle of the night with one of my molars throbbing. Flash forward to calling Durham Dental Group at 8am on a Saturday and their incredible Front Desk Manager (Kayla) got me in by 10am and couldn't have been more supportive and reassuring. Their Dental Assistant Courtney took me back within 5 minutes of arriving and provided so much guidance and reassurance towards supporting my dental needs while pregnant. Dr. Ali was lovely too! He constantly checked on my pain level while cleaning the area and made numerous reassuring statements about supporting my needs moving forward and even demoed how I need to support my gums. They even were able to get me in for a recheck next Saturday and cleaning to support my needs. SUCH WONDERFUL HUMANS! The person supporting my checkout was lovely as well. SO grateful to no longer be in pain! Thank you SO much, Durham Dental Group!

A loyal patient for 4 years, never complained, never had an outstanding balance, I received a…read morecertified letter from Dr Crocker telling me I needed to find a new dentist, that their "practice philosophy" could not accommodate my dental needs? What does that mean? You can't fill my cavities or clean my teeth? This letter came a week before a long awaited appointment I had, which they cancelled. When I called the office and left a message for Dr Crocker to call me with an explanation, she failed to do so. I plan on retrieving my dental records as well as my Sons, and will be informing all the friends I referred to her of her unprofessional behavior.

Why do dentists get so money hungry ? This happened a while ago but could not leave my original…read morestellar review. They sent me a letter saying they no longer wanted me at their practice for defaulting on a ...... $30 coinsurance payment. I had moved. Gone for 2 years (husband switched jobs) never received billing. Moved back two years later and was told I was not welcomed as a patient I've never experienced ANYTHING like it from a medical professional. What in the world.

Their prices for their services are overpriced, so much so that their was a balance due for a…read moreroutine cleaning, because the insurance would only allow for a certain amount of payout for a routine cleaning. Also Dr. V kept referring me to one of his oral surgeon buddies (Dr. Reebey) to have my wisdom teeth removed. These teeth were not decayed or hurting me in anyway. The x-ray did not show any signs of concern. I left this place and started going to Research Triangle Family Dentistry and the Dentist said to me that my wisdom teeth were fine and did not need extraction.

In terms of experience, this was a good one for my 2 year old's first dentist appointment. She…read moretalked at length about the TV on the ceiling and it seemed that the doctor was kind and talked things through. I think she even got a couple of prizes for being a good patient. My disappointment comes from the administration at this practice. The woman at the front desk didn't know how to run insurance so my husband ended up paying out of pocket. It took 5 phone calls and 6 months to be reimbursed after the issue was overlooked and was filed with insurance incorrectly. After my initial Yelp review, they did reach out to make things right and keep our business. We went back today for my daughter's check up and it was a good experience for her and they fitted me for whitening trays for the inconvenience. It's a nice, new, clean practice with competent and caring doctors - hopefully this incident was just as they got up and running.

Avoid at all cost!!! POOR Communication, Unethical and Dishonest!…read more Instead of crowning the tooth I expected to be crowned, Dr. Austin crowned the tooth behind it. Several weeks after I complained, Dr. Austin told me that she and Dr. Don had a conversation about my treatment Plan and decided to crown the tooth behind the tooth I wanted crowned. There was never a discussion with me about another tooth needing treatment. So, what was there to discuss? Why didn't Dr. Austin tell me the day of treatment? The day of treatment, DR. Austin did not show me or discuss with me their recommendation verbally or on the X-rays. Instead, Dr. Austin asked her Dental Assistant what number tooth to work on. Had she given me consultation, I would have had the opportunity to clarify which tooth I wanted crowned. If the tooth she crowned needed crowning, I should have had the opportunity to decline treatment and choose which tooth I wanted to crown at that time. Prior to Dr. Austin crowning my tooth I did not have any cavities or pain in that tooth. So, why was it imperative for Dr. Austin and Dr. Don privately convene to crown that tooth as if it was an emergency? Dr. Austin caused nerve pain after giving me a simple filling months ago. And, she refuses to take responsibility that she caused the nerve pain and wants to send me to an oral surgeon. What? Why didn't she test the tooth prior to filling it to determine the condition of the tooth? I had no pain, cavities or decay in that tooth either! In my option, I believe her treatment gave me nerve pain.. I am not a dental professional, but I know what tooth I wanted crowned and what I was told when I saw Dr. Don and Dr. Austin. Before any procedure, consultation should have been given on the day of treatment not after treatment. Just because the Dental Assistant put the number of the tooth in my chart, does not mean she put the right number because everyone makes mistakes. Clinicals tell only a part of the story. What actually happens in the examination room and what is discussed with the Dentist is what tells the whole story. Needless to say, I will continue to follow up with my situation until it is resolved.