Kindest people, always on time, fair prices! Couldn't recommend this dentist or staff any higher!…read moreGreat people.

Friendly Office and Staff. Great service, always on time. Thorough and pleasant experience.read more

I had a tooth extracted that had an infection under the crown…read more Dr. A and staff are excellent.

Dr.A and the staff are awesome. Dental procedures are generally less than fun but the group here…read morehelps smooth out the process. The billing is upfront and has been accurate. They are organized and wait time are always minimal. The follow up care has been stellar. All in all I highly recommend this office.

Always clean, always ready. If you love it when people are on time and also a place that works…read morewith you, this is the place for you. Affordable and they have not try to add extra to the expected time for my daughter to get her braces off.

My experiences in this office are quick, efficient, yet personal! Love love LOVE this practice, the…read moredoctors, and my hygienist. The ladies up front are sweet as well. If you want Quality care from a private practice, you're in the right place. They are all so sweet and SO smart! Go see Dr. West, Brown, or Parker!

Be very cautious - all about money, not the patient…read more I visited Mason Dental for a new patient exam after calling ahead and confirming that my insurance will most likely be covered. I was told that insurance would be verified and that they would submit everything for a coverage estimate prior to treatment. After my exam and X-rays, I was informed that I had periodontal disease and would need scaling and root planing. I was also told I had approximately nine cavities and was strongly encouraged to proceed with laser treatment that was not covered by insurance. At no point did I feel I was given clear, conservative options or a breakdown of urgency versus elective procedures. The initial visit resulted in a $200 charge, and I was quoted approximately $800 for the recommended deep cleaning. Because the diagnosis felt significant, I sought a second opinion as I've never had periodontal issues and receive regular cleanings (I worked in the dental industry for years). At another dental office, I was told that I do not have periodontal disease and do not need scaling and root planning cleanings. Their review of my X-rays showed no signs supporting that diagnosis, aside from two isolated pockets near areas where my wisdom teeth had previously been extracted. Then was informed I have two areas on my molars that needed very small fillings on the occlusal areas. They were shocked my Mason Dentals treatment plan! Based on this second opinion, I'm concerned about the difference in diagnoses and the treatment plan I was given. I would recommend getting a second opinion before proceeding with Mason Dental.

I've been going to Mason Dental in Grapevine for the past five years, and as someone with severe…read moredental phobia, I can honestly say they are amazing. I tend to get very anxious beforehand, especially when something unexpected happens, but from the moment you walk in the door, the entire staff and doctors make you feel comfortable and at ease. They use the newest dental technology and are clearly committed to continuously educating their staff, which really adds to the level of care and confidence you feel as a patient. The compassion, professionalism, and follow-up are truly exceptional. I also want to give a special shout-out to one of their newer dental assistants, Aubrey. She was an absolute pleasure to spend several hours with today, and for the first time ever, I'm actually looking forward to my next visit. I can't recommend Mason Dental enough

I ran into a delay at work and was 10 minutes late. There is only a 5 minute grace period and then…read morethey just went home and didn't even call me. I ended up having to reschedule and can't get an appointment for two months. I find that unprofessional. I understand I was late, but really I'm the last patient of the day. If they would have called me to say they needed to reschedule I would not be so mad - but to just leave and I'm still racing to get there - unacceptable.

This is strictly about office "policy". I missed an appointment and was charged $60 for a no show…read more When I called to get a copy of X-rays that were taken previously, I was told the balance had to be paid prior to then releasing my X-rays. ????? So you mean to tell me that you are holding my x-ray that were already paid for by my insurance hostage because of a no show balance! I can understand not scheduling future appointments but not withholding something that has already been paid for. This seems unethical and money driven. If they had a website to pay the balance it would not be an issue. I don't give out my credit card info over the phone. Regardless that should not be a prerequisite for sending something that has already been paid for by my insurance.

Nice people at the front desk and very knowledgeable & caring providers. The only downside is they…read morealways seem to be running behind. Appointment can be at 2pm and you're not going to back until like 15-20 minutes later with long wait times in the chair afterwards. If they can improve their time management, this would be a 5 star experience. Come here with plenty of patience, or else it can be frustrating for some people. Great service otherwise!

Alright, so... This…read morereview is based on the billing, nothing more or less. As I reviewed below, the customer service, the cleanliness, and the staff are all wonderful. The care they put into their patients seems genuine, just as the type of care; or maybe that's where it gets questionable. With what I'm here to share, it may sound as if, I'm contradicting myself. Now, billing. I'll say this, now. I'm very grateful I understand medical billing, even with this being dental; some things follow suit. On: 10-28-2023 - They took over my treatment (my braces were already on, I moved and needed to find a new Orthodontist) X-rays were taken at the same time. Nothing needed to be corrected or changed, I picked up from where I left off. Meaning, that being charged for services as if I was starting as a brand-new patient, wasn't necessary. 06-2024: My braces came off - I had a full cleaning. At that time, they wanted to do another complete set of X-rays. I mentioned, that I had them done in October of 23, and the insurance will not cover another set within the same year. They said that would not be a problem and if so, they'll take care of it at that time. I will have to deal with that on my own, I should have asked for that in writing and I didn't. Needless to say, the insurance did not cover those sets of X-rays. I was also, looking at what was submitted to the insurance and what was billable/paid. From the dates above 10/28/23 - 06/20/24: They billed my insurance a total of $9,094. $76 - Oral Hygiene Instructions: This is something I was billed for, but I'm a grown adult, I know how to take care of my teeth and should not have been billed for this. My insurance did not cover this and I will not, either. $22 - Flouride: This is something I get once a year and will pay for out of pocket, but this is something I was not told would not be covered by the insurance. However, I already knew this. I am faithful to getting my teeth cleaned every six months, with my prior dentist, I've never had this issue. I always knew what my costs were before my cleaning and my costs were only for my, fluoride. If you choose to visit this office, I'd suggest you get the procedure codes for what will be done, YOU, call your dental provider and get the coverage information for those codes. When it comes to Orthodontics, I would suggest you look elsewhere. Again, their staff is wonderful, and the customer service is excellent; but when my money is being mishandled, that cancels out everything else.

I have always been afraid of the dentist, stemming from a bad childhood experience. So, I have…read morealways avoided going unless it was bordering on urgent. The first time I visited The Dentist Off Main, I was terrified. I had to have nitrous just for a cleaning. They were patient and kind, and didn't make me feel silly or cowardly. They just took care of me and my teeth. Almost 2 years, 2 wisdom teeth, and a bunch of cleanings later, I got up this morning excited to go to the dentist because it meant I could sit back and relax for 20 minutes. Dentist=Relaxing now.That's pretty much a miracle. I see them regularly without any fear or hesitation. Maybe the better indicator of how much I like them is that I moved my son from his fantastic pediatric dentist into their care and also convinced my mother and husband to make Dr. Luczak their dentist. Dr. Luczak, Kerri, Ann, and Jolene are the best.

I absolutely LOVE this dentist. I bring my 4 kids here as well and they are so so good with kids!…read moreMy last dentist told me I had 3-5 cavities every time I came in and I finally went to get a second opinion here and they told me I had zero cavities but pointed out (the same spots my last dentist told me there were cavities) and said that we should keep an eye on those spots and to remember to floss in those places better and sure enough 2 years later and those spots are still good! My old place just wanted $$ and I am So glad I found a dentist I can actually trust! When my little one smashed his teeth up into his gums after tripping and hitting his mouth, they fit him in right away and were so good with him! My daughter gets super anxious with all things dentist and doctor and she loves the staff here! 10/10 best dentist ever.

Dr Roland and his staff are amazing! The office is clean and organized. And the wait time was very…read moreshort! I am terrified of dentists but they made me feel comfortable and relaxed from the very beginning. They explained everything so I felt informed throughout the process. I look forward to being a regular patient here.

Chipped my tooth and Dr Limosnero squeezed me in to accommodate my schedule. Not only did he fix…read morethe chip but he also retouched my bonding! He's amazing! Quality care, wonderful staff, and overall a pleasant experience. I would highly recommend getting your dental work here.

Insanely long wait, took an hour to be seen regardless of the appointment being at a set time. Then…read morefinally went back and had to wait more.

I will start out saying the man working the front desk was nice and I think his name is Alex. He…read moretried to be helpful. I went in for a denture repair and the person who took me back took me to do X-rays. When I told her it was a denture repair she said she had to x-ray first. That was obviously to rack up my bill. She said she had to do them and the she would "see if the lab tech could fix my dentures". I told her so needed to know IF he could fix them first and she rudely told me to give her my dentures. She came back and said it would be a week because they had to order the tooth so I could go somewhere else and maybe I would not have to wait a week. I left very upset and decided to go back in because I didn't know what to do. Alex was super kind and told me the tech might have a close match. While I was waiting my daughter found someone who would send my dentures to the lab and have them back to me the same day. I hope my experience was because of one uncaring person but the fact they wanted to do x-rays for a denture repair tells me they are all about the money.

I took my husband, who suffers from dementia, the day his mouth started hurting on a Friday. They…read moresaw him the day I called and were all very kind and understanding with him. The doctor explained that he will need an oral surgeon rather than removal in the office due to his medical condition. He was given antibotics for infection and they will find an oral surgeon for us as a soon as they open on Monday. I couldn't be happier with this place. We have been going there the last 2 years.

I have had a wonderful experience here. Dr. Basta and the entire staff have been so kind and…read morehelpful with everything I needed. It had been awhile since I had been to the dentist due to a number of reasons, and even though I need to get a decent amount of things fixed, they have been really helpful in working with my schedule and maximize the time I am there. The office is spotless, lots of cool technology, and I appreciate being able to watch and listen to Netflix during my crown and filling to ease my nerves a bit. I will be recommending this team to my family and friends!