Third time doing different floors in our house over 20 years! Always professional, courteous and…read moregreat follow through! From Travertine, heated tile (bedroom and bathroom) to latest, a refurbishing of a hickory hardwood kitchen floor. Only wish I had 'before' pics! Another great job!!!

The bottom line is that BH did an awesome job replacing the existing dark flooring with a beautiful…read more"look of oak wood" floor. This was a very difficult installation as the old floor was glued down to the concrete slab foundation. This required three days of grueling chiseling and grinding on the slab. A bear of a job. One area was a particular worry for me as the floor had a hump in the middle - Angel ground down the hump to leave a ballroom level floor. The resulting floor is simply beautiful. My only complaint is that they use a very long (14 pages) contract that is not customized to the job. A shorter customized contract for each type of job would be better.

I needed a tile replaced on an exterior wall and Vlad was very responsive when I reached out to…read morehim. He came over right away to take a look and pointed out some of the other tiles were loose and asked if I would like a quote to redo the grout on the other tiles. I'm glad he pointed it out to save me some trouble in the near future. He was also able to help source a similar tile to the ones I already had, which I was having trouble with. Price was reasonable and work was done efficiently. Would definitely recommend for tile needs!

I had Vlad and his crew replace the old tile and shower pan in my shower recently. They also…read morereplace the drain. I was very pleased with the quality of work they did and would use them again for any tile job.

Last Bedrodsians store I visited was in Sacramento 2005!!…read more Never knew I'd be living in another state and upgrading another home.. I've watched the store in stages when it was being built. We walked in and was very impressed with the showroom. Basically allowed to roam the warehouse, take pictures of the barcode, and they can create an invoice with info and pricing. Although they only carry slabs (no prefab).. I liked the choices they had. I had seven different slabs and pricing was various $$$$.. Still surprised the prices were lower than I thought. Still need to find a fabricator, and probably one more estimate on slabs. Im really glad they are in town.

My husband and I were directed to go to Bedrosians by our fabricator because we needed a porcelain…read moreslab. It turns out that there were issues when our fabricator starting cutting it and it starting splitting. This same fabricator was able to cut other porcelain slabs from another company with no issues. We contacted Bedrosians immediately regarding this issue so they could see what was happening. End result was that they were not willing to honor the product the rep told our fabricator that his client (me) that I should have done "better research" on the material. UNACCEPTABLE!!

Family run business that does a professional job in every way. Cleaned tile and painted my grout…read morelines. Tile looks like new. I'd hire them again with confidence. They care about their quality of work and it shows.

Omar is knowledgeable, experienced and informative. His crew is very polite and conscientious too…read more The job of sealing all of the tile, grout and countertops in my newly built house was completed to perfection and a day earlier than quoted (1 day vs. 2). Everyone at Platinum communicated with me extremely well. I knew just what to expect and there were no surprises. My stone and tile looked perfect when they were done. I couldn't be happier I chose Platinum Tile & Stone Care.

I had a really bad shower install years ago. The grout and caulk/silicone were a mess. Rather than…read moreredo my entire shower I gave Marquis a chance to fix the disaster. He took a mess and made it look pretty damn new. He's very prompt, polite and professional. Highly recommended.

I called Marquis initially needing to have cracked tiles replaced - after seeing that they were…read morecurved edge tiles that would be very difficult to match and replace without unintentionally damaging nearby tiles, he recommended an alternative and much more practical option of sealing the cracks with grout. He even asked for additional photos of the shower to see if there were other areas that needed to be re-grouted or caulked. Marquis showed up the same afternoon, was so incredibly professional, and did such an amazing job that we don't notice the cracks at all now. We are so glad we found him and wouldn't hesitate to call again when we need grout or tile repair work!

I never knew this wonderful place was right under my nose. These guys bent over backwards to help…read moreme find just the right stone and engraving for a memorial rock The piece they produced is absolutely perfect. They head what I wanted, they designed and produced it, and they had it ready way ahead of schedule. I can't recommend them too highly. Friendly, helpful, attention to detail and very reasonable pricing.

Finished our downstairs tile remodel with tile obtained from Design Tile. Kristen was awesome to…read morework with. Very precise, accommodating and responsive. They gave us amazing service and beat the price of rival stores and even beat Lowes on some bullnose. Absolutely the best place to go for tile and I've bought some granite slabs from them too!

Originally, I left a 5-star review because John installed two toilets for us at a reasonable price…read more He did forget to caulk them, but he immediately came back and fixed the oversight. Unfortunately, one of the toilets has never functioned properly--it constantly runs and struggles to flush. Despite John returning several times, the problem was never resolved. We later hired John for other odd jobs, including installing a garbage disposal and fixing water backup into our dishwasher. As always, he was punctual and friendly. However, the garbage disposal was installed incorrectly, which caused new problems. He also accidentally caused some minor floor barrier damage while working in that area. To his credit, he offered to repair the damage right away, but I declined because I appreciated his willingness to help. The next day, when the water backup issue continued, we called him back. To our surprise, he asked for MORE money to revisit the SAME problem he had originally been paid to fix. Even after paying again, the issue still wasn't fixed. We ultimately had to hire another company, who immediately discovered that John had not removed the knockout plug or connected the dishwasher properly--something very basic for that type of installation. Overall, while John is personable and punctual, I cannot recommend him due to repeated problems, additional charges for unresolved issues, and ultimately needing to pay another professional to correct mistakes. Seems like an overall good guy trying to make a living but he needs to take his customers into better consideration if he would like to keep them.

John was quick, punctual, talented, and professional! He repaired our kitchen drawer with speed and…read moreaccuracy. I highly recommend for your next project!

Russ W is a very honest and straightforward tile Installer that did about 1000 sq feet of tile for…read moreme in my house. I plan on using his services again this summer when the weather clears.

Russ and his wife Sandra are excellent to work with and did a fantastic job tiling our entry way,…read morehall and great room. It was a big job and they were able to complete it by my needed deadline! It looks great!

Went here the other day after a very poor experience at Floors and Decor. F&D has everything you'd…read moreever want, except knowledgeable and available representatives to assist those of us not in the tile business. Unless you count the couple of teenagers who sit up by the front-counter complaining about how much money they don't make. Following that fiasco, it was recommended that I go to Sparks Tile and Stone. Immediately upon entering the store, I was warmly greeted by Kathy. Who took her time and gave me quite a "tile 101" education, which was greatly appreciated. She gave me so much to think about, I came back the next day and Ashley helped me, as Kathy was on her lunch break. With her help AND the knowledge, I'd gained previously from Kathy, I was able to swiftly select the tile and make my purchase. I'll drive back tomorrow to pick-up my order. It's a 60-mile round-trip from my home (Carson City) to Sparks Tile and Stone and I'm happy to do it for the incredible service I receive here. What a fantastic and friendly business!!! This is the kinda place one wants to spend their money at.

Notice the snotty owner reply from when we were there 3 years ago and trying to insult me due to…read moretheir poor policies. Our son went there recently and came to tell me of his bad experience. I told him it hasn't changed in 3 years. Yup, he got his tile at a hardware store instead and saved a lot of money.

If I could give Angela more than five stars, I absolutely would…read more We had a very large and complicated project with eight bathrooms, and I honestly don't know how we would have gotten through it without her. Angela is an incredibly talented designer with an amazing eye for detail. When the polished version of the tile we wanted wasn't available through the Reno store, she went above and beyond by coordinating with the Salt Lake distribution center to have it shipped directly to our home. She even worked to offset the shipping cost by reducing the price of the material, which was incredibly appreciated. Throughout the entire project, Angela helped us coordinate tile selections, grout colors, caulking, Schluter trim, and all of the countless design details that can easily become overwhelming. She was conscientious, responsive, proactive, and always followed through on everything she said she would do. What impressed me most was her level of customer service. At one point, while traveling through California on a weekend, she personally picked up the Schluter trim we needed from another Floor & Decor store and brought it back to the Reno store so it would be available for our project. She routinely answered my calls and texts on her personal cell phone, even outside of normal business hours, simply because she genuinely cared about making sure our project was successful. That level of dedication is almost impossible to find today. Building a home is one of the most stressful things I've ever done, but having Angela on our team made an enormous difference. Over the course of this project, she became much more than our designer--I truly consider her a friend. I can honestly say I could not have completed this project without her. If you're planning a remodel or building a home, do yourself a favor and find Angela at Floor & Decor in Reno before you make any tile decisions. She is knowledgeable, talented, caring, and one of the best customer service professionals I've ever had the pleasure of working with. Thank you, Angela, for everything you did for us!

Angela helped me with my bathroom restoration project. She presented me with many Options and their…read morecosts.and presented me with an easy to understand quote.