Called for service on my refrigerator very honest company and showed up on time. I would recommend…read morethem for appliance repair.

Victor arrived on time. Very polite and professional. Determined what was wrong with our…read moredishwasher. He said it is more than 20 years old (this is accurate). He pointed out that it would cost about $590 to fix but we would still have a 20 year old unit. Recommended replacement. He is correct. Just charged $75 for the service visit. We would use them for any appliance issue.

I can't in the short space given here tell how thrilled I am at having Freedom Appliance once again…read morecome through for me. When Eric initially called he explained how to go through diagnostic procedures that could very well take care of my problem totally free of charge. Sadly, this didn't fix the problem but gave Eric enough information to follow through with even more free advice. He actually came to our house to verify that I had done all I could. While he offered to find the parts & fix the Samsung washer, he indicated that this would not be my best option moving forward due to prohibitive part costs & other related concerns. He took the time to research an identical model (mine was a custom color) which would get me back online, but would still leave me with a unit that is prone to problems. So, Eric & Freedom Appliance could have easily talked me into a costly repair but instead gave me good advice (in my own home) where they didn't make a dime. In that I had already had problems with my Samsung dryer & any replacement other than an identical washer would not match, Eric suggested appliances that he knew would hold up, which again, he didn't make a dime on. He even suggested that I get full warranties on my new appliances, once more, leaving him with no option to make a dime on me. I offered to pay for a service call but he declined. This was the BEST customer service I have ever experienced. While I don't look forward to any further appliance issues, Freedom Appliance will always be my first call if I am in a bind. Thank you Eric & Freedom Appliance! You're the greatest!!!

Do NOT use him to repair your appliance. I paid him $240 to fix mine but he never fixed it. Now he…read morewent awal on me and he refuses to contact me. He kept my money.

I had the pleasure of using this company for the first time today. I cannot say enough about the…read moreexperience. From my first call with Brenda all the way to John repairing my refrigerator, the entire process was stellar. If I could give them more than 5 stars I would. Brenda took my call at the end of the day and still took the time to answer all of my questions and get me scheduled asap. She was friendly, knowledgeable and most of all made me feel like my problem was the most important issue at hand.I spoke with her just before closing on Tuesday and John was at my house at 7am on Thursday. This was coming off a very bad experience with American Appliance (whom I have been a loyal customer to for 20+ years). American Appliance stood me up, had zero concern, made no apology, was rude and indifferent when I addressed the issue and showed an extreme lack of professionalism. Within minutes of my initial conversation with Brenda I had an email and text confirmation of the service ticket. On Thursday I received another set of reminders to let me know John was in route to my house and John called me from the warehouse to let me know he was 10 minutes behind because he was picking up the part he suspected was in need of replacement. He arrived right on schedule, was professional, diagnosed the issue quickly and got busy fixing the problem. Luckily the problem he suspected was indeed the culprit and because he took it upon himself to get the part beforehand he saved me a second service call and I didn't have to wait on the part being ordered, etc. In less than an hour he was all finished and heading on to the next customer. He explained what he was doing as he was working and was able to educate me in the process. Brenda and John are a fabulous team and have earned my business from here on out. If you are looking for a company that provides great service, is affordable and treats the customer with respect then look no further. I am officially their customer now. Goodbye American Appliance and Hello Little John's!!!

Thieves! The customer is never right in their book. They don't stand by their work. The only…read moreguarantee is that you will be out a lot of money.

Yet again fantastic and quick service by Jacob. I called about our pesky GE fridge and describes…read morethe problem Within half an hour or 35 minutes the bell rang and there he was. Without even so much as a blink, Jacob knew EXACTLY what the problem was and fixed the fridge in less than 10 minutes. Turned out that his experience taught him that the particular model of icebox we have is well known for this particular issue (faulty fan). Lo and behold, that's what it was, and he knew so before he got here. He had the new fan on his hand when he rang the doorbell. Another nice thing is that he cleaned all the gunk out of the chill cabinet before replacing shelves and contents. All in all Jacob was here for maybe 20 minutes! He answered our questions plus a few tips for best usage and upkeep. He also indicated that otherwise our fridge was running well and normally. I truly am edified by how quick, courteous and efficient Jacob is: especially for being a younger fellow. As usual, I give Jacob as enthusiastic a rating as I can muster. I highly recommend him for troubleshooting and fixing your home appliances if you don't wanna just run out and buy new.

Love that you can schedule the day & time for service through the website. Jacob was prompt and…read moreprofessional, and he quickly diagnosed the issue causing my LG dishwasher to malfunction. He was straightforward about the cost of a replacement part & associated labor and recommended putting that money towards a new dishwasher instead (mine is over 10 years old). He let me know they do dishwasher installations if I got a replacement. I will definitely use Apex in the future and will recommend the company to neighbors and friends.

Max came evaluated my washing machine which broke down one month after the warranty. The part was…read moreordered, when he received he came and replaced my entire motherboard. He gave me a very good price which I was very happy with. If you should need an appliance fixed call SARS.

Great service fast and efficient. They came out and fixed our refrigerator quickly. I would…read morerecommend them and use them again. If anyone needs their appliance repaired call them and tell everyone. Spread the word!!!

The positive...They came out on the same day, In the time frame promised. Con: Technician was not…read morethe best, he was not able to resolve the issue nor did we like his demeanor. We felt as if he didn't really care. However, the owner did refund our money since they weren't able to make it right.

DO NOT USE THIS COMPANY!!!! Worse service ever. I rarely…read moreleave reviews, but this experience has been unacceptable. I paid $445 for a refrigerator repair, and the issue was never fixed. My refrigerator is still not getting cold and the freezer is not freezing, despite the technician stating the problem was resolved. What makes this even worse is the complete lack of communication. I have now had multiple appointments scheduled with a 3 hour service window, and no one showed up. No call. No message. Nothing. I rearranged my day more than once just to sit and wait for a technician who never came. At this point, I feel like I wasted my money and my time. I do not understand how this company has positive reviews on google, when based on my experience they are the worse. I have made multiple attempts to get this resolved, and instead I have been ignored. I am now pursuing further action to recover my money. If you are considering using this company, I strongly recommend looking elsewhere.

My 3 year old dishwasher failed, of course, over the holiday. I called AACO, they quickly…read moreresponded with a service call, diagnosed the problem, and ordered the part. A day later, they were prepared to come out on New Year's Eve to put it in. We scheduled it for New Year's day and he came out first thing and repaired our dw. No extra fees, no hassle. Chris was our service person who was very polite and personable. He was neat, fast, and showed me a few things on the dishwasher. I would definitely use this company again. High quality service provider. Happy New Year!

Repairman not in any uniform /business shirt. no business card or company vehicle.Didn't introduce…read morehimself. looked at my washer and said it would cost too much to fix. Ran my cc through an app on his phone. super unprofessional. Wasted $125.00 in less than 10minutes. Will not be using this company in the future.

Quick next day service. Reasonable price to come out and inspect and that goes to repairs…read more Came out and assessed Dryer. Found out the problem and fixed it on the spot. Working perfectly now. Excellent communication throughout. Easy to pay and reasonable price to fix it Would recommend them.

Great service. Great customer support. They have replaced our ice maker and the seal to our…read morefreezer. Both were done correctly and they made sure of it.