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    Stephens Services

    2.5 (2 reviews)
    Closed • 9:00 am - 5:00 pm

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    Services - Stephens Services

    Earthmoving or regrading

    Land grading

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    13 years ago

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    14 years ago

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    Archie's Stone & Fireplace - Outdoor stone and fireplace lead home remodels nationally

    Archie's Stone & Fireplace

    (9 reviews)

    Well two years ago, I gave Archie's a 5-star review, but not today…read more In the second week of November, I made an appointment for a technician to come to our house to service and turn on our Heatilator. They couldn't squeeze me in until three weeks later on the 4th of December. The technician arrived at my house, a day early, on the 3rd of December. Fortunately I was home. The technician worked on the unit and told me that the valve was faulty and that he would have to order a part. He had no idea how long it usually takes, but he said he would have the office give me a call. After waiting a week for a call from the office, I decided to call to check on my part order. I was placed on terminal hold with the same recorded message repeating every 2 minutes, until finally, after holding for nearly 20 minutes, someone answered the phone, but the person who answered the phone said they didn't know anything about my parts and transferred me to another phone line with a voice mail box that couldn't accept messages. I had things to do, so decided to call back the following day. I called back the following day, endured the same recording played over and over and over and finally someone answered. He said a part was ordered but had no idea when it would arrive. Finally three weeks later, I called again and endured the same recording .... and so it went. After calling three separate times on that day, someone answered and said the part was in, but they couldn't fit me into the schedule until the 22nd of January. Geez Louise! You'd think they would have set aside a time in sync when they anticipated the part, but no. So finally on January 22nd, some 10 weeks later, the part was installed and service restored. Then came the shock that I was not prepared for. The repair total was $600. I have recommended Archie's before based upon the service in 2022, but not after this fiasco.

    Great company. I won't use anyone else for our gas log fireplace maintenance. They get right to…read morework and explain everything to us. Some years we need a new part but mostly just routine maintenance. Polite, clean and professional

    AFS Foundation & Waterproofing Specialists

    AFS Foundation & Waterproofing Specialists

    (22 reviews)

    Cole and Kayden showed up when they said they would be here, were very professional and efficient…read more They were great!

    I am beggging you to use another company instead of AFS. The…read moretwo employees are here now. After eight days without any communication and being told by Robert, the field rep who sold the contract to me that he would get back with me concerning the two employees Shane and Josh who came four days later than the original planned date because they had equipment breakdown. When no one was returning my calls as to when the foam would be put in after the initial dig to place the supports, I called Groundworks National Office and told them that if someone was not here to finish the job yesterday or today that I was going to hire another company due to breach of contract. Well, they came today and after placing the foam, they are caulking the cracks on the porch with silicone caulk which was told to me by Robert that the cement would be placed. Josh has just said that "we are not cement specialit, we are cement lifting specialist." I went out to check the work and he had smeared silicone caulk all along the brown brick instead of closing the crack flush with the porch. It's a mess! I told Josh that the smsared caulk on the brick had to be removed and ask if he was waiting until it dried on purpose because he refused to say that he would remove it. instead, he smurkingly said, "I'll do the best I can". I said that is not what I asked. I asked you if you were going to remove thd caulk you smeared all along the brick wall and he repeated, "I'll do the best I can." I called AFS and left a message of how he was doing the job and what he said. No reply. Please do not spend one dime to have this company fix one small crack. They send inexperienced untrained people who do not know what they are doing. I do not expect perfection but I do expect excellent work for 13,000.00! 8,800.00 up front then the balance BEFORE this job was finished. If they leave it like this it will have to be finished by another company. Additionally, if you look at reviews on Yelp, every reply to a negative review is followed by saying, "We cannot find an acount in your name." When I called two weeks ago about the truck not working and I had to remain at home while they came and did no work for two hours, just looked at theur cellphones and after two hours called me to themselves and Josh said,"We will have to come back sometime next week because the machine isn't working. He told me that before they left Knoxville to drive up. I feel like I have been held hostage for two weeks. Josh said, "and I will call you Monday."Never heard a word from him." When I asked him why he never called me, he said, "I assumed scheduling would call." This is the most unprofessional company to date. Yesterday two men came as scheduled and put up a fence all day. Anothe man came and fixed my garage door opener as scheduled. If I, as a registered nurse did this kind of service, the customer service alone would get me looking for another job. The AFS Company compliments itself by claiming, "We take great pride in caring for your home to provide a safe place" as well as "our DUTY to follow the highest standards in everything we do." You will hear that on a recorder, but in reality, it's a scam. At least a lie at minimum. Please do not waste many weeks of your precious time catering to this pathetic company.

    Seiber Restoration

    Seiber Restoration

    (3 reviews)

    I could not recommend Seiber Restoration more. My home was built in 1899, and the foundation had…read moredefinitely seen better days. With floors that felt like they moved with the wind, we needed something done that was a permanent solution to stabilizing the foundation. The team at Seiber Restoration was timely, professional, efficient, and clear about the project scope. Our project was completed in a shorter time frame than I was quoted, all while maintaining project integrity and not cutting corners. I doubt I will need any foundation work again because of their quality of work, but if I need any of their services again, they will be my first and only call. - Logan

    I was satisfied with my experience! After my call to them, they gave me a timely appointment to…read morecome investigate my problem. At that visit, the investigator gave me an evaluation of the problem and the work to be completed. He also was able to give me an approximate time it would take him to complete the work. He was very communicative and thorough. Additionally, he gave me an estimate of the amount of down payment and total cost if the job, which was good to know. There cost was comparable to others, but also competitive. They were flexible in scheduling.    During the appointment, I'm pleased to say that this company took careful and considerate of my home and family.  The job was completed on time. They provided me complete explanation of their work and with photos. They were careful to report what had been done, and show their work. Overall, I am pleased. They were prompt, gave me a clear explanation of work and cost, careful with my home, timely, communicative, and professional. I would recommend them.

    Stephens Services - excavationservices - Updated September 2026

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