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    Stepules Sanitation Service

    5.0 (5 reviews)
    Open Open 24 hours

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    Plumbums

    Plumbums

    (33 reviews)

    Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

    Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

    Northeast Well Pump Service

    Northeast Well Pump Service

    (9 reviews)

    Charlie is an expert in his field! Incredibly honest, fair, friendly and knows his stuff. I…read morecalled him for an issue with my water pressure and he came out to do an evaluation and resolved the issue. He didn't try and push a more expensive hardware repair and made an adjustment to my tank pressure to resolved the issue. I'm Incredibly happy with his service and wish more businesses operated like Charlie and Northeast Well!

    I used Northeast Well Pump this summer, and intended to write a review and forgot. I'm prompted to…read morewrite today since I gave a good friend his number after her regular well known local well guy failed to answer after 4 hours. While it was a weekend, anyone living in an area serviced by a well knows, how irritatingly inconvenient it is to be without water for more than 15 minutes. I had a similar experience this summer when we woke to no water and I called the local company I have used in the past. He failed to answer within a few hours, so I googled well service in Glastonbury and made calls to two other local companies. Within 10 minutes, Mr Ripley the owner of Northeast Well called back and said he could come out within an hour. "Believe it or not", he arrived within the promised time and thankfully diagnosed the issue as a simple blown switch which was replaced in record time. While here, he mentioned I should think about having the well cap replaced since it was loose and not secured allowing stuff to enter the pipe. He quoted me what sounded like a reasonable price and since he came so promptly even though we were not a longtime customer, I decided to give him the okay to do the work then if he had time. In no time at all, I had a shiny, secure new blue well cap! Mr Ripley, "Charlie" owns this Glastonbury business and has operated it for 30 years. Being a homeowner here for 25 years, I was surprised to learn this since there seems to be two other companies in town that everyone uses and I had never heard of it. I am happy to recommend this company and I will call Northeast Well Pump first if I ever have a well issue because of the way he handled my summer well issue and his prompt response to my friend this weekend. YES..he came within an hour for a weekend call.

    Mark Cibula Plumbing & Heating

    Mark Cibula Plumbing & Heating

    (9 reviews)

    I highly recommend Mark for his professionalism, and fas response fair price than you.read more

    I highly recommend Mark for his professionalism, efficiency, personality, fair prices,…read moreresponsiveness, and excellent work. My hot water heater started acting up on a Friday night. By Saturday morning, I noticed the tap water was exceptional hot, too hot to touch. Then, by Saturday night I ran out of hot water. Resetting the heater seemed to fix the issue, but it overheated the water again. After some researching and contemplating my options, I decided to reach out to a professional. I contacted Mark to see if he could come and diagnose my heater and offer a quote for any repairs needed. Mark was able to come over my house as soon as I was available to meet him. He was very professional and analyzed the situation and gave me a few options on how to remedy it. Most likely, the thermostat in the heater went and it would need to be replaced. But since my heater was 13 years old, another option, probably the better one, would be to replace the entire heater. Mark quoted me a very fair price to fix my heater, or replace and install a new one. Mark shared his professional opinion, and the options, without trying to sell me anything, or pressure me one way or another. I had asked Mark how soon he would be able to fix the heater, and how fast. To my surprise, Mark said he had an opening the very next day, and it would only take about an hour to install a new one. After Mark left, I discussed my options with acquaintances and family, and I decided the best decision would be just to replace the heater. A couple hours later, I called Mark and asked several more questions. He answered my questions professionally and respectfully. He was not condescending and was very patient with my inquiries. I decided to hire Mark to replace the heater. The next day he arrived with one other person, and the new heater, ready for installation. I was amazed by his speed and precision with installing the heater, piping, and electrical wire. If I had tried to install this myself, it would have probably taken me days; it took Mark 1 hour. The heater is working great, and the installation looks fabulous! After a stressful weekend of not knowing if, or when, I would have hot water, it was great to finally relax and be able to enjoy a long, hot shower with my girlfriend.

    Stepules Sanitation Service - septicservices - Updated August 2026

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