They came out and gave me an estimate to clean my gutters and install gutter screens. After they had left, I drove out of my neighborhood and at the end of the street I saw that they had put one of their ugly yellow signs on my neighbor's lawn without the neighbor's permission. It is a criminal misdemeanor to put a yard sign in someone's yard without their permission. I called their main number and a lady answered and I told her about the sign. She just said if I don't like it then I can remove it and didn't seem to really care. Is not my job to remove their illegally placed signs and she did not offer to send the estimator back over and get it himself. Told her I wouldn't be doing business with them for this reason. Below is a photo of the sign. read more

Sterling Gutters - Illegally placed yard sign. - Gutter Services Near Me - Sterling, Virginia

The terrible service you get from this contractor is beyond imagination; you cannot get any straight answer from them and they don't seem to know what business they are in. They provided a service to a friend who wasn't thrilled about the outcome to begin with, but when I called to have the same service done, they repeatedly claimed they don't offer this service yet they have provided this service to other customers. The only thing I can think of is either the receptionist doesn't know what she's talking about or their staff are promising customers to do a service but aren't actually doing it. Either case it explains the low quality of the service provided to others when looking at their work. To add to the mix, the staff aren't friendly, my way or the highway attitude, wouldn't escalate the matter and of course, management is never available. If you have to hustle and desperately spread spam fliers onto people's doors, it's a hint that you can't depend on word of mouth because you're incapable of offering good quality service and customer service. After all, you don't see Maserati ads on TV or anywhere else, they don't need advertisements, they know their value and they can depend 100% on word of mouth and their well known reputation. If I would you, I'd skip this shoddy contractor; they shouldn't be in the business if you ask me and I plan on reporting to BBB, Fairfax County Consumer Protection, VA Commissioner, and not to mention bad reviews everywhere. read more

I was able to get a next day appointment for gutter cleaning, and I feel the price was reasonable. The workers came promptly in the morning and did their job efficiently. Also the admin person on the phone was easy to work with. read more

I am not sure how to rate this company at this point. I hired them to clean the gutters of my sons 'new to him' townhouse. They charged $125 for a three level townhouse. They spent 15 minutes total on the job. I thought that was strange but okay assuming the job would take care of the water missing the gutters. It didn't. he still has water missing the gutter and dripping down the front of the house. I called, they will be sending someone out to check again. Not tomorrow though because of wind. Will outdate this review. read more

They are great,responded quickly and solved the problem next day.I really appreciate for the great service and for being reasonable(pricewise). Regards read more

I used them for cleaning gutters on a three-story townhouse. I initially found them online and they responded quickly to email inquiries about price and time. I found their price reasonable (and they stuck with it after they arrived whereas others I've used have changed the quoted price after they came out.) They arrived within the the window promised and while there was a little confusion about payment it all went smoothly. (They asked for payment from the tenant while I had agreed to give them a credit card over the phone.) They sent me before/after photographs by text message which assured me the work had been completed and also showed me that the gutters were in good shape! They texted a receipt as well. read more

I initially had a pleasant experience with them. First of all they don't seem to have an office line and don't pick up the phone when you call. i had another company install by gutter guards and needed sterling to fix some drip issues. They came quickly to fix the issues. After a few weeks, i noticed birds building a nest in my gutters. After riskily climbing up, I noticed they likely cut my gutter guards inappropriately. Leave a huge gaping hole. Called them a bunch times but they refused to pick up. After a few days the lady told me she would get back to me and never did. I called again and noticed both their phones were going directly to voice mail. I thought this was odd, so I used my other phone to place the call. This phone did not go to voicemail. Surmise to say, they likely blocked my number and have not come back to fix the issue with my gutters. i would not recommend this company one bit. They talk a big game about helping and all that.. but if you have any issues,. that would go unanswered. They do not take responsibility for mishaps. Stay away 8/2/2020 Update So the owner came to my house, short of screaming emphatically, coming to prove a point that he did not cut my gutters and he is not responsible. For an issue so inexpensive to fix. He did agree there was a hole that needed to be rectified and caulking was not done correctly. My question is, why were these issues observed and recommended the first time around not fixed? My opinion is that there is limited customer service with this company. No desire to correct the issue or respond to customers in a timely manner. I proceeded to tell him that after i paid an alternate contractor to cover my gutter guards no one else has touched my gutters since. I will pay someone else to fix the issue in the future. . read more

Stay away as very poor quality of work and I would also say a bit unethical from my perspective. And with any gutter company be very clear in advance that you don't want them walking on/damaging your roof (especially the ridge vents) when doing a simple gutter cleaning. The above are my opinions. read more

Very professional and dynamic team. Prompt, friendly and caring crew. After-job cleaning was excellent and through. Gutter work as brand new after they cleaned and sealed. Very responsible service. The could have cleaned and sealed on the same day but suggested let the rain wash the gutters first, dry another day and then we will excellent sealing results. Very satisfied with their service. Highly recommend. Best value and reasonable price. read more

I had realized we had a hole in one of the gutters on the back of my house and wasn't sure how to proceed. We saw the Sterling Gutters Ad on the street and wanted to check them out. We called in saying we needed a repair and they asked for photos of the repair needing to be done. They were able to give my a price on the photos and came out the next day in order to do the repair. Very fast srvice and very good price. read more

I called this company for cleaning our gutter. I thought that I am calling a local company. There is a lady who answers the phone and it seems she is outside USA. I guess this company has connection with different contractors in America and they contact those contractors to take care of their jobs. The day of our appointment, I notice the guys who came to clean our gutter, they are from NEW JERSEY. One of them was very small and about 70LB. he had a ladder of who knows 800LB or more and he had to set that up for our 3 level townhouse above the ground. He hardly handled that and several times he almost dropped the ladder on his head or broke our neighbor's wall or windows. The one who went up to clean the gutter, he was scared and couldn't get back on the ladder to come down. It got him 15 minutes until he came down. I called the company and told them about their employees. She said, I don't know them or where they come from. I said what is that mean? Aren't they your employees? She barely could answer my question. That's the time I realized that they do not have their own employees. Yes, that was my experience with this company. Please make sure the companies who you work with, they are local and they have their own employees not whoever from any state come to your home. JC, Fairfax VA read more

Sterling Gutters repaired and cleaned my gutters this morning. They arrived within the window they communicated, were courteous and did a nice job. They replaced 8 gutter hangers and cleaned all gutters on a 2 story single family. I would definitely use them again. read more

I received couteous, prompt and professional service that was provided by Sterling Gutters. I would recommend and will hire them in the future. The work was performed as expected. read more

Sterling Gutters - Gutter Services Near Me - Sterling, Virginia

As an FYI I'd recommend staying away from Sterling Gutters. I just saw them driving a commercial high-profile truck through our residential neighborhood at 45-50 miles per hour on a 25 mph street. There are tons of people out enjoying the weather, and we don't need such irresponsible contractors when there are always lots of other options. Besides, if they are rushing to get out of here, then its reasonable to assume they rush through their work too. read more

I just moved to a place that had some neglected gutters and I had them come out for cleaning and repairs. The job was done quickly and for what I thought was a fair price. I'll be calling them again in the fall! read more

We recently had this company come out to our home and clean our gutters. The two individuals were pleasant enough and cleaned the gutters by hand, with plastic bags. Let me be clear - they were not to blame and were great guys. The web site stated that after cleaning, the gutters would be cleaned with water to ensure the downspouts and gutters were clear. This did not happen. I also asked about fixing the front porch gutter, which involved merely putting in another bracket. They called the owner, and then informed me that it would cost $175.00 more to do the work. I obviously told them "no", and said we were done. When they asked for payment, I brought them $150.00 cash and asked for a receipt. They said they could not supply one. We then called the office and stated we wanted a receipt. The receptionist was very nice, but stated they could not do that. That was all background, as the real problem occurred was when we called and stated that their web site stated the gutters would be flushed with water and that did not happen. That is when the owner took the phone and started YELLING at my wife, without giving her a chance to speak! After a few moments the conversation was over, as my wife refused to let this abhorrent man yell at her. The office worker stated he does this to everyone in the office. We paid the bill in full and asked that they never set foot on our property again (the home perimeter is covered with cameras and alarms to ensure they don't) and that we would be filing this review. Let me state in finality that all it would have taken to solve this problem was for them to flush the gutters with water and this all would have been averted. The extremely rude, unprofessional and threatening verbal discourse by the owner just validates the fact that he should not be doing business with the public in any form. This man/owner is an embarrassment to proper decorum for any business. read more

they are really great in their work. very experience and professional . i am %100 satisfy . Amazing work done .