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    Sterling Heights Primary Care

    5.0 (1 review)
    Open 8:30 am - 5:00 pm

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    10 months ago

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    Athor M.

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    Serenity Pediatrics

    Serenity Pediatrics

    3.0(48 reviews)
    12.1 mi

    I would not recommend this office because of the billing department and poor communication…read more We scheduled our daughter's 4-year wellness visit months in advance as a preventive wellness check. After the visit and follow-up, we were billed $602.49, and I still have not received a clear explanation for why a scheduled wellness visit was billed/processed in a way that left us with significant deductible charges instead of being covered by insurance. They do not let you call the billing department, so I first emailed billing about the issue on April 22. After no response, I followed up on May 1. After still not receiving an answer, I emailed again on May 12 just asking them to acknowledge they were receiving my emails. They finally responded on May 13, saying the issue had been sent to upper management and resubmitted to insurance. I had to follow up again on June 2 before receiving another brief response. At no point did I receive a clear itemized explanation or a direct answer to my main question: why was a pre-scheduled 4-year wellness visit not billed as a preventive wellness visit? At this point, I am out this money unless I pursue formal legal options to recover it. And now I need to find a new pediatrician as I would be stupid to work with this people again.

    Office will ask for your credit card to store on file upon your first appointment. This is a red…read moreflag. Please be aware they will charge you without running something that is typically covered by your insurance company. The billing department doesn't really exist and you cannot talk to anyone until you demand to talk to the office manager about unlawful charges. Office charged me for a covered wellness visit, and it took four months and a tremendous amount of time and demanding to get that reimbursed.

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    Sterling Heights Primary Care - familydr - Updated September 2026

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