Thank you Nick and team for helping my brother Larry. Larry has special needs and damages his glasses. Nick arranged for an emergency replacement while Larry was in hospital!! Thank you for all your care! read more

Sterling Optical - Nanuet - Eyewear & Opticians Near Me - Nanuet, New York

Went here on Wednesday December 4th 2024 with my mom to pick up my new eyeglasses. Easy pickup, Nick remembered me by name, and gave me a nice red case for my new red eyeglasses. I appreciate the gesture like that. We paid the remaining balance with cash, and then went on our merry way. We also was advised that if we had a problem, we can always stop in and they can adjust or fix if needed, which again i appreciate. Luckily so far no problems! Oh and just a side note- got a call on Saturday 11/30 about making sure that i got the text that my eyeglasses were ready, and while that is a good gesture, I had planned to come on Wednesday December 4th to pick them up. I also have a 30 minute ride to and from the place. Anyways, i like my new eyeglasses, and appreciate sterling opticial, and recommend this! read more

Exam Dr. was very good and helpful. Optician was dishonest with me. My frames broke. He said they were guaranteed and made arrangements to receive a new pair. I waited and called back for 2 ,months, when he told me some story about the glasses lab having a fire and that my wait would be longer. 4 months later I have not heard a word from him. Very dishonest dealings read more

So very happy to come here after a TERRIBLE time with LensCrafters Macys in Paramus NJ. I went in just a week ago and met with the caring owner. She helped me pick out sunglasses, explained EVERYTHING in detail from the types of shades, polarization, explaining my prescription, and everything that went wrong with LensCrafters. She even printed out my insurance coverage and thoroughly explained what is covered. I got my sunglasses in 1 week, which was shorter than expected. You only get this type of caring and personal treatment at small businesses!! So happy to support. I will be coming back in the future and with my family as well. Thank you Sterling Optical! read more

Had a great experience at Sterling optical in Nanuet. Owners Nick and Kamela were terrific at resolving a problem due to an incorrect Rx from a different optical Cener and ensuring I got a corrected Rx for glasses.They even gave me a discount. They were honest, trustworthy, and provided fast resolution to meet my needs. I love their new location and they gave me great suggestions on eyewear to fit my face. I highly recommend this sterling optical location. read more

Me and my family have been coming here for years. Eye exam is thorough. They are professional and knowledgeable.

Friendly staff and phenomenal prices! I have terrible (-9) prescription and they got me lenses that were very thin at a great price. much less than I have paid in the past. Canela was very helpful in helping me find a pair of glasses that fit my budget and looked good. Eye doc was friendly and knowledgeable. I will definitely come back! read more

Wonderful customer service, especially Kanela. Knowledgeable Eye Doctor. Many choices of beautiful frames. Very professional and welcoming place. I would recommend. read more

What a wonderful experience I had with Kanela at Sterling ! I had switched optical stores in need of personal attention and care and that is what I received . She was attentive and very helpful in selecting new frames . Initially I selected frames and upon picking them up I realized I wasn't comfortable with them for a number of reasons ... kanela was very understanding and I picked out something else which suited me much better . No pushback , pressure and no questions asked . New lenses were put into these frames and in a short while I was called to pick them up ! They were perfect ! No doubt you'll be glad you shopped at Sterling Optical! I surely am ! read more

Went there to explore prices. I'm on a Medicare Advantage Plan and their prices are so ridiculous. This is a franchise and the owner was on phone calls most of the time. He seemed rushed to answer my few standard and usual questions. Bottom line: for one pair- frames, prescription, progressive, transition he quoted a ballpark figure, after insurance and 30% promotion, of $600; in addition he said it could take up to 2-3 weeks to get. I went to Costco and got prescription regular & sun glasses; transition, progressive, etc. The 2 pair came to a total $275 (after promotion and insurance), which I picked up 6 days later. I believe Sterling Optical is an endangered business going the way of Blockbuster, Bed Bath Beyond, etc. as they can't compete with the online and big discount stores. They are what I call NFL - Not For Long; if they don't change their strategy and business model. Also, Costco's Optometrist is top notch; my ophthalmologist highly recommends him as he's very thorough. Also, very kind and calming personality. read more

My 1st time here, and Customer Service was awesome!! Nick took the time out to explain to me the choices of lenses and assisted greatly in helping me make an educated decision. As mentioned in previous reviews, he really wants the customer to be happy about their purchase, and is not trying to inflate his pocket. HIGHLY RECOMMEND!! By the way, I LOVED the frames I picked out.. read more

I went here for the first time today and was very happy with my visit. The doctor took his time, was very thorough and explained everything. Nick was very helpful and explained all my options that would save me money rather than trying to sell me extras I don't need. I will definitely be going back for all my glasses and contacts! read more

Wow! Great experience from start to finish! I was hesitant as I have had my eyes examined in the past and was not able to adjust to the prescription. I never wore the glasses. This doctor took the time to listen to my past experiences and gave me the most thorough exam I have ever received. The staff also took the time to get to know me. In the past no one bothered to explain how to adjust to my new glasses and so they sat in a drawer. My experience here was quite different! The store is clean and has a great selection of styles and prices to meet everyone's needs. It was a busy Saturday and they still took the time to help me , never making me feel rushed to make my decision. I even received a follow up call! Highly recommend***** read more

I bought some frames to have progressive lenses installed and they are unable to deliver lenses in which the vision is not distorted when reading a narrow book. I wasted $500, there is no satisfaction guaranteed refund policy. read more

I had an appointment with Dr Karl Eng. I assumed I might need a little bump up in my prescription, but nothing else. He told me he had never seen anything like what was happening with my left eye (he couldn't get an accurate prescription for it) and then told me about something with my right eye that could be an early indicator of macular degeneration. He referred me to a retina specialist he suggested. I decided instead to go to someone at Mount Sinai and not trust his referral because the diagnosis seemed off given I had been given a clean bill of eye health just two years prior and I'm pretty young. I had my appointment with the retina specialist today and the doctor looked at what Dr Eng wrote down and said, "This is crazy. There is absolutely nothing wrong with your eyes. Your vision (with current mild prescription) is 20/20. There is no reason you should be here. Please do not use this doctor again." Since this visit to the retina specialist cost me time, money and a lot of worry, I pass along her response and encourage anyone reading this review to look elsewhere if you need an eye exam. Save yourself what it cost me. read more

Nick and his staff are great. They know who my family and I are when we walk in the door. They don't treat you like a number but, a person.

I came here with my mother for an annual eye exam. At the end of her examination, the doctor handed her something. When I went up to ask what it was, the response I got from the doctor was very rushed - the whole interaction just rubbed me the wrong way. I only came back here because it was easier - she's a previous patient and they have extended hours beyond the typical 9-5. I will be reconsidering other places in the future. read more

Poor customer service from the person at Sterling Optical on Route 59 would not go back and wouldn't referred friends and family

Absolutely I would highly recommend!!!!!! They go above and beyond to make there customer happy. Very friendly staff and a great selection of glasses. This was my first time having to buy glasses for my 3 year old daughter. They were the only glasses place around that carried glasses small enough to fit her face. They helped me pick out the correct frames to fit her face and made sure she was happy with what she chose. Go to sterling optical in Nanuet you won't regret it. read more

Sterling Optical - Nanuet - Eyewear & Opticians Near Me - Nanuet, New York

Both associate Kanela Siskos and Optometrist Dr Karl Eng provided outstanding personalized and patient service. The optometrist can make or break a visit and this doctor was thorough, extraordinarily detailed, patient, and he LISTENS to you. I never once felt rushed and am completely satisfied with my prescription. Very decent selection of frames and lenses. Also a huge compliment to Kanela for over the top care. Knowing that I am a health care worker on the front line and professional driver, she expedited my glasses so that they would be ready ahead of the mandatory business shut down and I did not even think of that or think to ask her. I was shocked to receive the call and rushed over. I seriously can't thank her enough. One thing I always hate about visiting any optical shop is it feels like buying a car with all the choices and upgrades and sales. I never once felt pressured in this store. Kanela helped me find the perfect frames and lenses and helped me stay in budget after presenting all the pros and cons of the various choices. This entire visit was actually a pleasant experience. I definitely would recommend this establishment! read more

Personal service at its best! Both my husband and I had such a great experience last year, it was a no brainer for us to return to the Nanuet Sterling Optical with our updated prescriptions. We were able to take all the time we needed, trying dozens of frames, until we found the perfect style and fit, and they helped us to use our insurance plan efficiently. The selection of frames was great - so many choices! The finished glasses were back in a week, and we could not be happier. We highly recommend you let the folks at Nanuet Sterling Optical help you find your perfect set of glasses. You won't be sorry. read more

I can't say enough about this place and Nick, the associate who always seems to be working when I am there. Extremely knowledgeable and helpful, (both my son and I have been getting our glasses here). Great customer service too. read more

Great place! The customer service is amazing! The owners are super helpful and knowledgable. I am very finicky with my glasses; however, Kanela went above and beyond to make sure I found the perfect pair with the perfect fit! She is very patient and goes above and beyond to ensure her customers are happy. Highly, highly recommend them! You won't be disappointed! read more

The staff goes above and beyond, excellent service, They are very patient, and explain everything, they take the time to answer all your questions, and they always put a rush order in on Children's glasses, I highly recommend this place read more

Sterling would not honor my insurance plan for contacts lenses. They did honor it for an exam. I did the exam. But then they fraudulently submitted to my insurance for both the exam and the contacts. I now have to pay for the contacts at another provider. I called Sterling and they told me they would not withdraw the insurance submission. I told Nick at Sterling that I would never visit them again, and he told me "don't". DO NOT USE STERLING UNLESS YOU WANT TO BE RIPPED OFF! read more

This is an amazing place. The team are so friendly and helpful. I bought the most amazing pair of GUICCI sunglasses and Kanela didn't stop helping until she found the perfect pair for me. Don't hesitate to shop here as they are awesome!!!!!! read more

Recently had an eye examine for the myself, my wife and child. The overall experince was great and never felt pressured. The one to one customer service is great from a small business owner that knows his craft. read more

So friendly, clean and the doctor is very thorough and takes his time with examination! Kanela was so knowledgeable and helpful with picking out the frames! Soooo happy we found this hidden gem!! read more

My family and I have been customers of Nick and Kanela for about 11 years. We first started seeing them when they were located at the Sterling Optical in the Cross Country mall in Yonkers. We are from Yonkers and will still come to Nanuet to get our glasses and contact lenses. Nick and Kanela are knowledgeable and very friendly. They make you feel welcomed from the beginning to the end of your visit. I highly recommend getting your optical needs at this Sterling Optical! read more

I wish I could give it less than one star. Nick is the nastiest and most condensing person I have ever met! I came in to ask if they could fix a pair of glasses and he told me no that I wasn't possible meanwhile I had someone fix it a another place two seconds later! SUCKs!! read more