ordered glasses with progressive lenses. Could Not use, glasses were blurry gave me headache. Was…read moretold it was my fault my eyes have to adjust. I have been wearing progressive lenses for 15 years never had a problem. Finally agreed to redo glass but was repeatedly told they are correct and this is my fault - can you imagine. Got glasses tried them for a week still issues So decided just to get distance glasses forget progressive piece. Glasses grabbed out of my hand told to give receptionist my name and they will call when done. Basically dismissed by the employee. I asked if they needed to measure where glasses sit for best results was told "no they are just glasses and there is NO REFUND". So no money back for not getting the glasses prescribed by their Doctor Aka progressive lenses. My insurance company has been falsely billed, I have been falsely billed because this business has incompetent employees. Stay away, their customer service is nonexistent and they make you feel inconsequential and have zero customer service skills.

I can't help but express the anger I feel after the first steps of service in this business. Before…read moregoing to the store I called ahead to make sure I would take my insurance coverage. They confirmed that they do. I drove over 20 miles to the store and they tell me no we don't accept but we do give a 30% discount. The store owner apologizes that he gave false information over the phone. I highly doubt that this false information was not intentional. This is just plain gross disrespect for the consumer.

Thank you Nick and team for helping my brother Larry. Larry has special needs and damages his…read moreglasses. Nick arranged for an emergency replacement while Larry was in hospital!! Thank you for all your care!

Went here on Wednesday December 4th 2024 with my mom to pick up my new eyeglasses. Easy pickup,…read moreNick remembered me by name, and gave me a nice red case for my new red eyeglasses. I appreciate the gesture like that. We paid the remaining balance with cash, and then went on our merry way. We also was advised that if we had a problem, we can always stop in and they can adjust or fix if needed, which again i appreciate. Luckily so far no problems! Oh and just a side note- got a call on Saturday 11/30 about making sure that i got the text that my eyeglasses were ready, and while that is a good gesture, I had planned to come on Wednesday December 4th to pick them up. I also have a 30 minute ride to and from the place. Anyways, i like my new eyeglasses, and appreciate sterling opticial, and recommend this!

I used Nanuet Vision Center for the past few years to buy glasses. Eyeglasses are a yearly…read moreinsurance benefit, and it is same amount of money each year. The salesperson knew the correct amount of financial benefit because we discussed it, prior to looking at frames. In addition, I'd purchased glasses just prior to the end of 2023. When I went to pick up the new glasses and was told there was a balance due of $78.00, I did not take them. She said the optometrist needed to be consulted and I'd hear back. The optometrist called me a few days later and began to argue, saying the former pair of glasses (2023) were the wrong price. He finished by saying he would throw the new glasses in the garbage. I was quoted a price and asked to pay $78.00 more, which I would not do. For that reason, their behavior was nasty and unprofessional.

They are the best! Always a pleasure to deal with I had used them for 8 years, recently moved and…read moremiss them dearly

I was just shopping around for a new nice frame for my prescription, so I decide to try New County…read moreOptical . I am always so undecided of what to choose size,, color, style etc.. The Manager of the store took her time to make sure I was happy with my purchase. Very nice lady , great customer service. I will definitely be coming back and highly recommend.

The customer service is terrible. The woman working there,…read morewho I believe is the owner, made me wait an extremely long time even though I had chosen my frames an had my prescription ready from my doctor. She had brought her dog to the store and was holding it while she helped other customers who clearly were undecided about what they wanted and were playing with her dog. I felt completely ignored as I stood there waiting and she didn't even acknowledge me that she would be helping me next. When the glasses were ready almost 2 weeks later, I had to wait again to pick them up even though there were no other customers in the store. The same woman was more interested in her texting than to help me.

My wife and I have been patients of Dr Nancy Schiffman since 2008. We have found her experience…read moreand professionalism to be outstanding. She is thorough in her evaluation of eyeglass prescriptions, and her recommendations are spot on. Dr Schiffman also treated my parents over many years and they also have great respect for her. Dr Shiffman made note of the start of a cataract in 2014, which I kept watch of over the past two years. I am now getting it corrected. It was Dr Schiffman's discovery of the cataract that alerted me of the issue As my sight deteriorated, I knew what the issue was thanks to her diagnosis. In addition to the great care she provides us, she's sincerely and genuinely a great person. Warm, kind and caring. Always sharing stories of her life, family, and foreign trips where she selflessly volunteers her time to improve the sight of those in need. She is truly a humanitarian. It is a pleasure to be under her care. We wish her many years of continued success. Ellen & Dan B

From the owner: Dr. Nancy Schiffman has been improving family eye care by helping families see better and learn…read moremore about eye health. During your eye exam, the optometrist will assess your eyes for general eye health, eye diseases and other health factors that can be detected in your eyes. Whether is it your first time getting your eyes checked, your annual contact lenses examination and fitting, or you're worried about changes in your vision -- Dr. Nancy Schiffman is here to provide you with professional eye care. Dr. Nancy Schiffman accepts most insurance carries and discount plans. Come visit us for your annual eye exam - the eye doctor's office is located at 75 W Rt 59.

I ordered two pairs of sunglasses on line that included free shipping if you purchase over $149.00…read more. I was contacted by the store to inform me that it no longer carry one pair. However, it sent the other pair promptly and free of shipping charges!. I was very happy with the service and I love my sunglasses!

This is my first Yelp review, and I was inspired unfortunately by the horrible customer service at…read morethis company. I ordered a pair of prescription sunglasses from them back in the beginning of August. I had no problem getting a person to talk to me on the phone about ordering my glasses. I spent $400 on these glasses. I was told they would take a week to ship, it took a month, and only then did it ship because I called to remind them. Upon recieving the glasses, I realized the lenses are so lightly tinted, they can barely be considered sunglasses. I called to see if there was anything they could do about that, perhaps replace the lenses. It took a few emails and phone calls to reach someone. I was told they couldn't replace them since prescriptions are custom. I informed them that their return policy states nothing about not being able to return custom jobs, in fact, it states that you CAN return contact lenses, which are by their very nature, custom. The person told me they would check with the optometrist to see if it could be done, and I would get a call back shortly. That was approximately 40 days ago. I have since called and left numerous voicemails and emails, explaining that someone was supposed to be checking and getting back to me about replacing the lenses, I love the glasses, but the lenses are not up to sunglass lense standards, I would just like a yes or no whether this can be done. I got an email back a few weeks ago giving me a return authorization number, not addressing my question. You may wonder why I don't simply just return the glasses and shop somewhere else. Well, because of the customer service at this place, I'm honestly afraid to send these glasses back, for fear that I will not only lose the glasses, but then they may not give me my refund, and I wont be able to get in touch with anyone at this business to check on the status. They have a 14 day return policy, but because it was so difficult to get any response from them at all, the required return authorization number was not given to me until welllllll after the 14 days have past. I'm afraid they will deny my return, and I"ll be out the glasses AND the $400, and not be able to speak to a live person to resolve the matter. I have since filed a complaint with the Better Business Bureau, which has not received any type of response from this business. The glasses at this company are for a great price, but if you have any type of issue whatsoever, don't expect to get it resolved.