I had an emergency. I spoke to someone outside of the office because I indicated that I had an…read moreemergency I was told they would leave a message for the office and I would get a call back. Forty five minutes later still no call! Called the office directly and I was put on hold for fifteen minutes. Bye bye OCLI

I called the office and advised potential of being late due to traffic accident. Arrived 10…read moreminutes past appointment time and absolutely NO accommodation was permitted to be seen by physician! In my view, this is unacceptable as issues arise.

ordered glasses with progressive lenses. Could Not use, glasses were blurry gave me headache. Was…read moretold it was my fault my eyes have to adjust. I have been wearing progressive lenses for 15 years never had a problem. Finally agreed to redo glass but was repeatedly told they are correct and this is my fault - can you imagine. Got glasses tried them for a week still issues So decided just to get distance glasses forget progressive piece. Glasses grabbed out of my hand told to give receptionist my name and they will call when done. Basically dismissed by the employee. I asked if they needed to measure where glasses sit for best results was told "no they are just glasses and there is NO REFUND". So no money back for not getting the glasses prescribed by their Doctor Aka progressive lenses. My insurance company has been falsely billed, I have been falsely billed because this business has incompetent employees. Stay away, their customer service is nonexistent and they make you feel inconsequential and have zero customer service skills.

I can't help but express the anger I feel after the first steps of service in this business. Before…read moregoing to the store I called ahead to make sure I would take my insurance coverage. They confirmed that they do. I drove over 20 miles to the store and they tell me no we don't accept but we do give a 30% discount. The store owner apologizes that he gave false information over the phone. I highly doubt that this false information was not intentional. This is just plain gross disrespect for the consumer.

Jennifer Lee O.D Did a great exam for my Elderly Mother. Dr…read more Lee informed us a few things we needed to be highlighted. Dr. Lee has a very gracious manner

I just want to add my voice to the hundreds of people I encounter who have had such positive…read moreexperiences here. The staff is amazing they are so attentive and Alan Einhorn has a knack for choosing a frame that is perfect for your face! The product is fantastic and the process is painless ! Got my glasses quickly and I get so many compliments on them! All of the staff are warm and friendly. I highly recommend this place !

I chose this practice because I have excellent insurance and expected a professional, thorough…read moreexperience. Unfortunately, the office is extremely disorganized and indifferent to patient concerns. The doctor was abrupt and unkind. She told me I needed to follow up with another eye doctor for a more thorough exam but never provided a referral. I was also told I need reading glasses, yet no prescription strength was given--leaving me with no clear guidance on next steps. I ordered a six-month supply of contacts that only lasted three months. When I came in to address this, the staff blamed me instead of investigating the issue, suggesting I use a "better" contact solution--even though I use Biotrue, which is one of the top solutions on the market. The contacts consistently dry out, and no one took responsibility or showed concern. To make matters worse, customer service was rude and dismissive. I asked if someone can help me find oversized glasses like pick them out for me and it was met with laziness. The rep told me I'd have to go thru the glasses myself. Really? What happened to the days of reps helping you pick out glasses like years ago. Overall, there was a clear lack of accountability, care, and professionalism throughout my experience. Two thumbs down. I would not recommend this practice.

Waited 90 minutes for the eye exam and when I asked why there was such a long wait they told me it…read morewas because it was a telehealth day which doesn't make any sense to me. They over booked and there isn't even a physical doctor present. I am confused as to how telling me I should call and make my appointment directly will change anything. They require masks in the store.

Cohen's Fashion Optical is a well-organized store with a good selection of glasses. Prices do seem…read morea bit higher than some other places, but the selection is solid. The staff up front were helpful, honest, and friendly. My wife saw Dr. Goodman, who was great -- very nice, clear, patient, and honest. It was a really good visit with her. The main downside was the wait time. I was told it was due to the appointment before us running long, but it ended up being about an hour and fifteen minutes before she was seen for her exam. Overall, still a good experience and solid service, just plan extra time in case things run behind.

Before I start this review, been here before and they have been amazing with a good selection of…read moreeyeglasses, and they offer sunglasses too. Unfortunately, I cannot use them for myself anymore because my insurance Anthem plus medicaid doesn't cover them for some reason. Which is kind of annoying because in the past I had a good experience here, and we want to keep having good experiences right? Anyways, Went here recently on Tuesday June 10th 2025 with my parents. They came here for eye exams, and to pick out new glasses. I came along for the ride to help them pick out frames. They were taken quickly and easily in the back for eye exams. The guy in the front was very pleasant and helped provide feedback to my mom as far as which frames looked the best, especially for sunglasses. They did have a decent selection- seemed like their selection did get smaller, but that's just the frames that were on display on the front rack. What matters is both my mom and dad found pairs of glasses that they liked, and they were also a decent price too. They said that glasses will be ready within a week, and within 2 days, they were ready to be picked up! Overall staff was very pleasant! highly recommend if your insurance covers it!

My twin 7-year old daughters went to Cohen's Fashion Optical at the Palisades Mall for their first…read morepair of glasses. Needless to say, they were very reluctant about the whole idea of getting and having to wear glasses. Peter at Cohen's was great. He put our girls at ease and spent considerable time helping them find the perfect pair of glasses to complement their respective face shapes. The end results were great looking glasses and girls that were actually now EXCITED about their glasses...all apprehension was gone! The prices were very reasonable as well. Thank you, Cohen's, and thank you, Peter. We will definitely be back next time anyone in the family needs glasses.

I tried on a pair of sunglasses and the woman in the front with the curly hair laughed in my…read moreface... very unprofessional

Seems they are very focused on trying to upsell you things like lenses with bells and whistles you…read moredon't need, but directly after that sale is made is when their interest in serving the customer ends. Scheduling is not smooth but I can overlook that. The bigger issue comes later. They try to prescribe you the LensCrafter brand of contacts, but it takes many weeks to get them. They can not call and get an update on when they will ship or what the delay is. Their best answer is "When they get here they get here". Recently, we ordered 3 pairs of frames for all of our family members. We were told a week to 10 days to get them. I called and was told they are in "finishing" status with the lab but they have no way to reach the lab or expedite the order. It was very frustrating to deal with after you made the purchase and paid.

over priced v every other opticial outlet. great eye dr…read more take your prescription and run.

Place is a sham 1)…read moreShe didn't go to MIT to be an optician. Very misleading on her site 2) Place is in shambles. Everything is ancient. 3) Ordered the wrong glasses and blamed me 4) She's like a used car salesman 5) Always late 6) Keeps you waiting, even without any customers Don't shop there

This women is legit crazy. I went here like almost 10 years ago and me and my family joke about how…read morecrazy this person was. She completely ignores if anything is covered by insurance and just wants to squeeze every dime out of you. DO NOT and I'm damn serious DO NOT ever see this women for anything period. If your reading this Hillary just know that someone 10 years ago still remembers your name because of how bad you are at your job. A normal person would correct course but looking at your 1 star reviews it seems you haven't changed a bit in 10 years. That doesn't sound very human does it.

Thank you Nick and team for helping my brother Larry. Larry has special needs and damages his…read moreglasses. Nick arranged for an emergency replacement while Larry was in hospital!! Thank you for all your care!

Went here on Wednesday December 4th 2024 with my mom to pick up my new eyeglasses. Easy pickup,…read moreNick remembered me by name, and gave me a nice red case for my new red eyeglasses. I appreciate the gesture like that. We paid the remaining balance with cash, and then went on our merry way. We also was advised that if we had a problem, we can always stop in and they can adjust or fix if needed, which again i appreciate. Luckily so far no problems! Oh and just a side note- got a call on Saturday 11/30 about making sure that i got the text that my eyeglasses were ready, and while that is a good gesture, I had planned to come on Wednesday December 4th to pick them up. I also have a 30 minute ride to and from the place. Anyways, i like my new eyeglasses, and appreciate sterling opticial, and recommend this!

I came in on a Sunday frantic because I had dropped my Ray Ban and one of the nose pieces had been…read morecompletely bent out of shape. It honestly looked busted and I expected to be told to have it professionally repaired. The kindest associate told me not to fret and despite looking like a scary situation, he could easily fix it for me. And he did exactly that and also went above and beyond and adjusted and cleaned my lenses for me. Absolutely amazing associate and I can't thank you enough for the wonderful service!