Had a routine eye exam with Dr. Lin . Was super patient , knowledgeable , easy to talk to…read more Clearly explained what she was doing. They have a service where they do eye drops to open your pupils for a health portion of the exam , she clearly explained that it might cause some blurred vision in the short time following the exam. I had a broadway show after so i declined but will come back alcor my next exam and do it. Very nice selection of glasses in store - higher end type imo Took my insurance and the front of house staff was amazing as well. Will def come back!

Last class, amazingly poor customer service and QA, noticeably worse this year (10+ yr customer):…read more *Firsr, lenses delayed 3 weeks, for repeatedly FAILING the Quality Control. *Then at pickup, discover lenses were made Too Small for the frames that OPTYX themselves had sold me! That they had a record of and noted on lenses order! Now, another week delay for them to make lenses all over again. At these prices, I expect much better QC and customer service. After I come again to pick them up, again, I will be a FORMER Optyx customer, especially with multiple competitors closer to my home and work. Very Sad and Disappointing! Substantial time and money ($450) lost trying to resolve repeated problem of inferior goods and services.

literally the best optical ever. I went in because I lost my contact. they helped me to get an eye…read moreexam and I left with contacts and I was able to see again. Thank you

Exelente servicio!! Pase y me atendieron rapidisimo y resolvieron mi problema en pocos minutos…read more Cindy fue muy amable y atenta!!

Soooooo...I mean, I do like my glasses. They were not horribly expensive and they were done well…read more However... I was told after I paid for my glasses that they would be ready in one and a half weeks. Okay, great. One and a half weeks goes by. I call them to asknif my glasses are ready. The woman who answers asks "what is your tray number?". I assume it's a number on my receipt, but I did not have it handy. I ask her if she can look it up by my phone number or last name. Her answer? "NO". How is this even a thing in this day and age that they have no record of my glasses other than on a flimsy piece of paper? Okay, so I hang up, did around in my purse, find the receipt and call back. I give the person my tray number and then I am told "no its two and a half weeks for your glasses". Wth? Why so long??? Anyway, I wander around blindly for another week. I arrive at the location. I get my glasses. I put them on. Now, this was a totally new script for me. So when I put them on, everything did seem a bit blurry. Now this is where my major complaint is derived from. I say to the woman "these seem a little blurry" Her response? None. She just kind of looked away in another direction as if she had no intention of providing any further assistance and couldn't be bothered. I took my glasses and left. Will not go back.

Fast Service , Friendly staff they explain everything well…read more! Highly recommend if your in the area !

When you open the door, you are greeted with smiles. Large selection of eyewear in the little shop…read more They are very patient. They offer eyewear in various price ranges. Excellent customer service Paid parking

Premium options but fantastic selection and fitting. I wear the same glasses daily, for many years…read moreat a time. The premium has been worth it to get well matched premium products. I did run an experiment where I ordered an online pair in tandem with a pair from G&H and the lenses were visibly better on the G&H pair. Worth considering when thinking about value. I know the materials for many frames are quite cheap....

Entered the store this morning, one customer at the check out counter with an employee another…read moreemployee at the center table. No one greeted me or asked if I wanted help. I looked at glasses for 10-15 minutes then the other customer left. No one approached me or even acknowledged that I was in the store. the two employees spoke for a few minutes then one went in the back room and the second one was looking at her phone. another customer entered with her son, the employee at the table greeted them , offered to help yet never acknowledged my presence. I found glasses I liked but decided they weren't interested in selling to me so I left. I try another Store tomorrow.

I had a wonderful experience from start to finish at Warby Parker Montvale. For starters, Vicky,…read morethe remarkable young woman who greets you when you arrive and helps you as you are about to leave, was gracious and hospitable. She was transparent about the process as this was my first time at WP. Jasmin did the initial workup and was terrific. She was clear about procedures and very professional. Finally, Dr. Kraft, the optometrist, gave me the most thorough eye exam I ever had. Dr. Kraft is very knowledgable, He explained his findings thoroughly and was not only brilliant but honest. When it came time to suggest glasses he told me NOT to get them until I dealt with my cataracts (first time diagnosis). He explained that the cataract surgery would change my vision and consequently my glasses prescription. I recommend them without hesitation or qualification,

Got contacts for the first time in years from this place & I'm very happy. They just came in…read moreyesterday & even though my eyes are no longer used to foreign objects clinging to them, I'm thrilled with the service & speed of Lens Lab. The employees are so friendly & helpful, & I did not find myself being pushed to spend more or buy more. I was buying these without any insurance coverage, since I my insurance only allows either glasses or contacts within one cycle. So, exam was $65 with the purchase of a year's supply of lenses. They have some 1 year for $29 deal, but I have astigmatism in one eye, so I never qualify for such bargains. The woman in charge was apologetic about that & when I expressed that I didn't have a lot to spend, she dropped the required year for me & said 6 months would be fine. I was still concerned about the costs, & the optometrist who examined me noticed this, so he gave me a full exam & then sat down with me & the manager to go through exactly what it would cost. With my expensive, gimpy eye, the price was still a little steep for me, & she ended up dropping another $100 or so. What has often been quoted to me for around $500+ was about $250 in total. The price was obviously a huge plus for me, but even if she could not have gone lower, I would have liked this place enough for 4 stars. The staff was so friendly & made me feel so comfortable with asking questions & taking my time. I've had such pushy, rude experiences at other lens stores, & this was the complete opposite. The store is located in the K-Mart plaza on White Plains Rd. I don't know what insurance they accept, but it was great for a no-insurance situation.

Horrible service!!!!!! I wish giving no stars was an option. If you have options this is not one…read more They have the worst customer service I have ever experienced. If a customer is asking questions not sure of things you don't just walk away to continue eating your lunch & return chewing in their face. This woman seemed so bothered by my questions it was unbelievable. I don't work in the eyeglass industry & I'm spending $300 the least you could do is answer the questions. They should really get rid of all the staff at the counter & I would give them more stars. Also before you give them your voucher (if you have insurance find out the prices of everything first. They will come up with all sorts of fees if you don't know any better. You would probably do better getting a groupon/living social deal for $35 dollars. DO YOURSELF A FAVOR DONT COME HERE

Stephanie is a gem to work with. Great family owned business. Owner has niche expertise, and there…read moreis a variety of glasses. Fully recommend

I needed to buy a pair of eyeglasses as a gift. The friendly old owner recommended one. It was from…read morea brand Mademoiselle. The frame price was $250. With no-prescription $100 lens, the total price was $350. He gave me a discount of $50. I thanked him for giving me such a discount and bought the frame and the lens. It turns out that the exact same frame he priced at $250 was selling online for $110 in multiple places. I now suspect that the $100 lens was also over-priced. I feel I got scammed by him and I am never going back to the store. By the way, I was a repeat customer. The first frame I bought, I didn't check the price afterwards online and have no idea whether I was overcharged; probably, I was. 한국분이라서 믿고 샀는데 너무 하시네요. 아무리 오퍼 가게라서 비싸게 주고 판다지만 온라인 여러곳에서 $110 파는걸 $250로 팔다니, 이런식으로 비즈니스하시면 안됩니다.

BEWARE OF THEM STACKING ON PRICES and know what all your insurance benefits are!!!!…read moreOn August 02, 2023 my daughter and I went to Main Fashion Optical where we were helped by an employee named Stefany Lopez. I went in for contacts and my daughter wanted glasses. With my VSP insurance Stefany told me for the 6 month supply it's $26 and for the year I would pay $150 out of pocket. Then she told me that I was paying about $160 for my daughter's glasses. She charged my card $350. So the lies started here. It took 3 weeks to be able to pick up the contacts and the glasses. They handed me 2 boxes ( 1 box for each eye) when I was supposed to get 4 boxes. Then I looked at the enclosed receipt and I was charged $190 for 2 boxes of contacts. Mind you they use 1800 contacts to order your contacts. So they are adding extra money on top of the discounted price of the contacts. I was told on Wednesday, August 30, 2023 that I couldn't get a refund until I've spoken to Stefany and Maya (the manager). Stefany refused to provide the phone number at the office in Passaic where Maya was working. Maya is the only person who can process a refund. She is prompt when returning phone calls but she's very dismissive. I explained several times what happen and she replied I didn't provide stefany with my insurance. Now how does that make sense when they processed my insurance for my daughter? Then she tried to say I was ordering color contacts and told me it cost $95 per box. That was incorrect because I needed the Alcon air optic for astigmatism and stefany ordered Alcon air optic plus hydraglyde for astigmatism. So my total order is incorrect on top of the charge. Maya calls me back then tried to offer me the contacts for a low price of $80 per box. After that wasn't good enough she said they don't match prices and doesn't use 1800 contacts. That's funny when stefany was able to offer me the contacts at $59.99 per box then times 4= $239.96. So now Stefany want to take that $239.96-$164 (the difference for 6 month supply)=$75.96, but she stated if I would give her $75.96 more dollars it will all be squared away. Now why would I do this or pay anymore money when I've already been overcharged? My insurance covers $130 so how or why would I need to pay $190 or anything extra on top of that. Now Maya calls me back for a 3rd time and finally ask for my husband's info so she can indeed look at my insurance. So the 4th and final time on this day she called me back with an offer she never does. I can get the 2 extra boxes for $170 and she will refund me $20. By doing this she's still not using my insurance but just trying to make me go away and still be out of money. I told her I have 2 boxes and for 2 boxes I will pay $26 and that I want $164 refunded to me when she comes into the office. My daughter's billing was done correctly and I did get refunded but it wasn't a smooth process. It took 3 days to get resolved. The only issue I had with my daughter's glasses was that they billed my insurance company for the polycarbonate lens when that wasn't never discussed. Also, now stefany isn't allowed to now show customers the 1800 contacts pricing. Just shady shady business. I wouldn't recommend this place because of these two. Sorry to the kind lady who works beside stefany. She was extremely pleasant. I wish I knew her name to state it.

I've been getting my glasses done here for almost ten years. They have an amazing selection and it…read morehelps that my doctor is right there so the prescription goes right to them. They honor warranties and the glasses are always done before the two weeks they commit to.