This place doesn't deserve even one star these days. My husband and I have been patients here for…read more20 years or more. When Kessler and Weintraub owned it, I couldn't say enough good about it (Kessler was our doctor --- wonderful). Both have retired recently and the practice was sold. Now I can't say enough bad about it. Phone calls are no longer answered in the office, they go to an off-site call center. When you arrive for your appointment, you're required to check in at a kiosk, even when nothing has changed (insurance, address, etc.) since your last appointment, which is a painful inconvenience when you're elderly and in bad physical shape like me. There is only one ophthalmologist (medical doctor) here, the others aren't medical doctors. And she isn't here full-time. Original appointments are never honored. You always receive an email advising you the appointment needs to be rescheduled "due to unforeseen circumstances", and, when you call to reschedule, the first available appointment is always months away, meaning you aren't being seen annually, instead more like every 18 months. These "unforeseen circumstances" of theirs have happened to my husband and me with every appointment since the practice was sold and to every appointment for my sister and her husband who are patients here, too. I guarantee this is happening to most, if not all, patients here. There are no other ophthalmologists in Westminster, except for a pediatric ophthalmologist, so we're stuck here because I don't want to be seen by an optometrist, I want a medical doctor only. If I could find another ophthalmologist in Westminster, my husband and I would leave this place in a New York minute.

Alright, brace yourself and have patience. This will be a lengthy review…read more In December 2023, I called to schedule an appointment for an updated routine eye exam, to ask about getting a new pair of prescription eye protection for work (there's an astigmatism in my right eye), and to possibly consult with a doctor regarding Lasik (if possible). Appointment was scheduled for March 2024. One week prior to said appointment, I get a call to reschedule as the doctor would not be in the office on my appointment date. For that doctor (do not recall the name), the next available appointment would be in June 2024. I said, "Absolutely not, I have already waited 3 months." The receptionist, being very pleasant to work with on the phone, offered an appointment the following week with a different doctor - Martin Weintraub, M.D. Upon going to my new appointment, I enter the office to see that I have to check-in on a self-service kiosk (great... just like self-check outs in stores) where you scan your driver's license, scan insurance card(s), enter PII, answer whether you have COVID and/or display symptoms (which I answered I do not), and PAY the co-pay BEFORE receiving service (nope, don't like that). A short while later, an employee/technician, Samantha, calls me back to perform pre-screening questions, check my eyes, dilate eyes, etc. Prior to leaving the room to wait in the lobby for the doctor to call me back, she asks "Did you bring a mask?" in which I replied "Nope!" She hands me a flimsy disposable medical mask (the blue ones that hook on the ears) that I proceeded to put in my pocket. She, nor any other employee in that building, was wearing a mask. A couple elderly patients in the lobby were wearing a mask, which is their choice. Even David Bittings, O.D., another doctor, was walking around without wearing a mask. THEN I see Weintraub escorting another patient out into the lobby with that stupid blue mask worn as a chin diaper. He briefly disappears, and then returns to call my name. In the exam room, upon sitting in the exam chair, I witness Weintraub takes off his chin diaper to put on a more "durable" mask, similar to a KN95 or 3M. He asks me "Do you have a mask?" I said "there is one in my pocket." He asked if I could take it out, in which I did to show him. Weintraub just stares at me for a few moments, with this dumbfound look on his face. I then said, "Do you want me to put it on?" in which he replied "Yeah!" (In a condescending tone). While putting on the mask, I said, "Cool, have to wear a mask that doesn't work." He replied, "Masks do work." I said, "Nope, it's already been proven they don't." This is where he derisively said, "There are other doctors you can go find that do not require masks." While putting a piece of medical tape across my nose to hold the useless mask in place, he said "entertain me." After the exam, when prompted if I have any questions, I began to ask about Lasik which is where he cut me off, instructing me to go to a Lasik center and ask, but probably won't get it due to my astigmatism being minor. When I began asking about replacing my prescription eye protection, he again cut me off and said, "I don't do classes here. Go to where you got your other pair." Well, that was a previous doctor in a different state. This man's "bedside manner" is very subpar, and apparently doesn't like allowing his patients to practice free will. Only Weintraub was wearing a mask, so it clearly was not an office policy. Just his, because he has to get in the face of patients. The mask I had to wear was not for me, but for him. I have had COVID 3 times, without receiving the Fauci Ouchi, and I'm just fine. I do not need, or want, to wear a mask. If you, poor man, in your frail state are worried about contracting an illness (like the common cold) from someone else, perhaps you should RETIRE! You've been going for 41 years... maybe it's time to call it quits. Yes, he was right, there are other doctors I could have seen. Considering that I had already paid for the appointment, though, I put on the mask to get it over and done with versus trying to get a refund. However, as a 39 year old man, you sir have lost a patient and hopefully this review will deter others from visiting with you as well. If you decide to schedule health care services at Carroll Vision Center, stir clear of this liberal imbecile (I presume, of course).

I used Dr. Mizra (amazing optometrist) from Levin Eye Care for my prescription. But I won't use…read moreLevin again. I ordered new lenses from Levin on Jan 24th and I'm still waiting for them. I used my old frames because Levin only had old lady frames.(Yes, I am an old lady but I'm a hip old lady and I like cool frames). I went to Carroll Eye Care to check out their frames and found that the lenses were $75 cheaper than Levin. I had a great experience at CEC. I love my new frames that were ready in 2 weeks which is amazing given that I am severely myopic and use special order lenses. The staff were friendly and they have an extensive selection of frames, even for my had to fit prescription. Now if I could just get Dr Mizra to move to Carroll Eye Care I'd be set.

When I moved to Sykesville I asked for a recommendation on an eye care center in the area. Most…read morepeople I spoke to who live in the area journey to Columbia or Baltimore for eye care and eyewear. I did not want to make that journey. I received one recommendation for Carrol Eye Care (by someone who lives minutes from them). I began using them two years ago. I really liked the optometrist (who has subsequently retired). Not thrilled with her replacement You go to a small local store to get great personal service. Care Eye Care is average. Their service is average, their eyewear collection is mediocre I have even found the front desk staff there to be on the "snotty" side. I won't be back.

Didn't seem bad when I purchased there but check your insurance claims. They billed my insurance…read morefor lenses and I didn't get lenses. Now they are billing me for what should be covered because they aren't running through insurance properly. When I called the 1-800 number they asked me how it should be billed, my insurance called the Westminster location and they told the insurance they weren't fixing it. It's frustrating.

This is the worst place you can go. I took my own frames for new prescription transitions lens…read more after almost paying almost $800 and waiting for almost 2 weeks i came to pick up my frames only to find out they had the wrong thing.No transitions.Bridget the lady who sits on the right realized the folly while being rude took it back. Went back there a second time after 2 weeks to pick my glasses.Again i was received with extreme rudeness. I did tell her she could be a tad nice considering the fact that she screwed my order, instead she closed and locked the door and walked away. This place is the worst because of this lady called Bridget. I wish and hope she doesn't work there so that others wouldn't experience this unbelievable rudeness. I will be following up with the corporate office, so a canned response is unnecessary.

This was my first posted review on google. I had my cataract/astigmatism and lens…read morereplacement surgery in February 2024 . My review is still not certain. The results so far are not what I understood them to be based on how it was explained to me. If I have to leave a star before ending my post, please understand, the jury is still out. Then I added to this, Today is 7/30/24 Adding to the original post. Going into the 6th month soon and I'm still having the same problems with my vision. I'm praying Dr Friedman will be able to help me, because driving, along with shopping and every day chores is so frustrating and sometimes dangerous. It was word of mouth from many people that led me to place my sight in his hands. Then I added this after seeing him in Sept 2024 This is after my other 2 reviews below. I had an appt with Dr Friedman Sept 10, 2024. My husband went along for support. Dr Friedman came in and examined my eyes and seemed in a rush. He said he would give me a prescription for glasses and I could slip over into their optical center. He then turned to my husband and left the machine in my face and did not want to acknowledge my questions. I moved it myself and asked what else could he do. His answer " It's not an exact science", and " these things happen". Then " at least you vision is better than it was". I told him it wasn't fair. He got quite a bit of money out of our pocket and also some from Ins., so I said he should buy my glasses. Especially since he told me I would not need prescription glasses. I asked him why the staff at the surgi-center was so different from the 1st eye compared to the second. The first I had so many people come in the room and putting drops in my eye and the 2nd there was 2 people , and hardly any drops. He shrugged his shoulders and said "I don't know". My comment was, "well you're my doctor and should be looking out for me". How the scratch got on my eye from the 1st surgery was never looked into. I thought it was from Dr Eaton who took out the lens and was pushing on my eye until finally she put drops in and it slid out. My husband told me he was about to do it for me. When I told Friedman, he snickered and said that didn't cause my problem. Oh, and as it says on their website about "state of the art equipment", I'm not so sure. While my eye was propped open, the machine had to reboot itself twice. During this last appointment, never did I hear an "I'm sorry Kathy". Also never in the beginning did I hear anything about the possibility of this whole ordeal not being a success. Not once! Many of the reviews. seem to be excellent. That's why I went to him. I wish I'd never gone through with it. I didn't trust the script for glasses he gave me and that turned out to be true. I went my optometrist and he re-examined me and and fitted me with progressive glasses. Dr. Friedman said he was not going to do regular eye exams any longer. Just going to do surgery's. Choose wisely is all I can say.

I ordered a pair of glasses from Carroll Eye Care On Jan 26th and they arrived on Feb 9th and were…read more$75 cheaper than Levin. Still waiting for Levin to deliver the lenses I ordered on Jan 24th. Why am I paying 30% more for such horrible service? I'm going to request a refund today and hope that they can locate the frames I provided. At this point I'm not worried about my 3 yr old frames, even though they were very expensive. I just want my money back. UPDATE: I called Levin Eye Care home office 410-486-1010 and spoke with Hope. She gave me a partial refund of $100 on my $300 lenses and explained that they switched labs on Feb 8th but that my lenses are at the old very slow lab. The partial refund brings the cost of the lenses $20 below what I paid at Carroll Eye Care. I appreciate Levin making an effort.

Great from start to finish! Dr. Waxman is a gem. I have anxiety and he made me feel at ease. He did…read morea very thorough eye exam. The staff was great as well....friendly and very helpful.

It's a shame we'll never go back. Exorbitant prices aside, they do have a wonderful selection of…read morebeautiful frames and an amazing choice of different types of lenses. But after 20 years and thousands of dollars it was just time for a change.

I went in today to return some glasses and was told they don't accept returns because they are…read moregoverned by food and drug. Interesting as I have never heard of this before and was told I could exchange them if I didn't like them when they were purchased!! I guess since they are going out of business, the rules don't apply anymore!!

Called today (May 11) to make new patient appointments for my husband and myself. I spoke with…read moreKelly. I double-checked that they were in network for my insurance which she confirmed, but she said it was my responsibility to know what my plan covers (which I do). I questioned how they would know what to charge me so I'd know if there was any balance over and above what my insurance covered but she couldn't explain that. I have never, ever had anyone answer like that. She kept talking over me and was very condesending and rude. I told her that I didn't have confidence in their office given her lack of explanation on knowing my insurance information. I was able to make appointments later with another eye care office who was able to answer my questions and was very professional and friendly.

If you have an appointment make sure you set aside 2 - 3 hours. Ridiculous. I had an appointment…read moreand at first I was taken back within 10 minutes (not bad at all) then they did the eye drops which only take 20-30 minutes to fully set in. I thought they forgot about me, I waited for a hour and a half just to be taken back to talk in a room for less than 5 minutes. They need to figure out their scheduling because it was ridiculous. This happens everytime. The doctors are good they just need to figure out how to schedule their patients.

I think they kidnapped my fiancé. Its been 2.5 hours .. is this normal or acceptable for a virtual…read moredr and to order glasses and contacts? Pre-existing customer mind you.. appt was 4:30. It's now 6:48 and still not done.

I had a horrible experience with after months of wait for my glasses to be made and picked up I…read moregave up. mentally I could not handle it. the actual eye exam and the doctor was amazing. but this lady would always give me a reason why they werent ready. I had a lions club voucher. God bless then for helping me with the financial aid. I finally got her cornered and called lions club representative and on three way I heard the gentleman say to give me the Glasses. she said I picked out the wrong ones. she wouldnt allow me to get them. maybe she didn't think I was deserving because my disability is invisible. but I need some freaking glasses. last night I felt like I was going to wreak driving. I'm willing to pay for the 100 percent but I dread going back in there any trying again. its most affordable place

I am 56 yrs old. I've was a patient for 5 years. Every year they would test my eye pressure. It was…read morealways elevated 19/21 but Dr. Baer was unconcerned. He gave me new eye prescriptions and charge Medicare/Medicaid. Every year my eye sight got progressively worse. This year in February after Dr. Baer gave me my prescription, I couldn't see 10 ft in my new $380 eyeglasses. I went back to South Penn, maybe the Optometrist made a mistake. Staff was unconcerned told me to give it time to get use to new prescription. It's August and I still can't see past 10 ft. I saw DR. Kessler in July for a second opinion. My pressure was 20/22. He immediately sent me to Dr. Swartz a glaucoma specialist at GBMC. Turns out I have Angle-closure non-glaucoma (because I haven't yet had an acute attack). A condition which causes the eye lens to fuse to the iris and close the drainage canals, causing fluid build up. On Tuesday I had a peripheral iridotomy, a 5 minute, in office procedure, that will save me from a future acute glaucoma attack that can result in massive nerve damage and vision loss. I have to see another specialist to correct the damage to my lenses before Dr Kessler can give me a new eye prescription. I'm hopeful that I will see again by Thanksgiving. Same condition two different opinions. Dr. Baer has been passively monitoring my pressure once a year for 5 years using the DO NOTHING method. I've made this review very detailed because eye sight and glaucoma is nothing to take lightly. It is your EYESIGHT. You need a proactive Dr who will fight to save that eyesight. I'll let you decide whom you would trust.

It took to long. 1st in, last one out at least 5 people that came in after me where seen before me…read more Did not like the service.