The start of this sounds terrible, but it ends well!…read more I called ahead about a $100 off coupon they had sent me via email, and they said come on in without an appt. I came in, perused the selections, and found one I thought looked good on me. I had been in for my eye exam in January, so everything was still valid. The glasses eye exam is done for everyone everytime, so imagine my surprise when I find out that there was NO GLASSES EXAM ON FILE. I had walked in wanting to buy glasses, and now I couldn't because the doctor had not filed them in the system so they could make the order of the right prescription. To top it all off, my sales associate, Joanie, advised that this doctor was also off all week and would be in Friday. She profusely apologized for the inconvenience, and proceeded to honor the coupon and add a very nice discount off due to the inconvenience and for the office dropping the ball. Her customer service with me and being able to offer such a discount for my troubles made the whole situation much better for me, and I left knowing that I would receive a call Friday. So....Friday rolls around and no one calls. I call in and give as much detail about my encounter with Joanie, but they say there are no notes or anything related to what I'm talking about. A bit peeved at this point but managing it. Joanie calls me Saturday and is very attentive to my needs and the lack of follow up that should have happened. She took my payment information over the phone and seemed to be very keen on making sure I was satisfied. The glasses should be here in about 3-4 days. Joanie was absolutely wonderful through all this, and I know the situation was out of her hands initially, and she followed through with me as soon as she was back in the office. Because of her, I will be returning to Eldersburg for exams and eye related purchases. Thank you!

Garbage company, there has to be somewhere else you can go. After 8 years they no longer take…read moreinsurance, but you can go 40 miles away and we take it there. what is that? If you take it one place, take it all. Just a bunch of greedy bastrads working people for profit.

I've been visiting this location and their Westminster location for 15+ years now. Well today at…read moremy appointment, they decided to add another fee to their long list of fees, and in this case claimed my insurance doesn't cover a $75 contact lens fitting fee. I wore my glasses like I was told to, but without my lenses, they're gonna hit me with another fee. My last visit. It's all about the money, not the patient.

Dr Rennie is the Best! So thorough and caring!. The quality of care received is second to none!read more