I went here with a friend for a couples massage during a midweek spa visit, thinking it would be a…read morerelaxing experience since it was not very busy. I had actually been here a few years ago and remembered it being decent, which is why I suggested it. Unfortunately, this visit was one of the worst massage experiences I have ever had. Before the appointment, we both clearly noted that we wanted strong pressure and listed the areas that needed attention. I specifically mentioned knots in my back and neck, and my friend noted pain and tension in her shoulders and upper back. Despite that, there was almost no pressure during either of our massages. I even asked during the session for more pressure, but I was ignored. The entire experience was uncomfortable. During the hot compress and hot stone portion, one of the therapists kept placing the hot stones directly on the massage bed near me. Because of that, I kept accidentally touching them during the massage, and they were hot enough to burn me. More than once I reacted because it hurt. My friend even asked me if I was okay because she could hear me reacting. At first she thought maybe it was from too much pressure, but I told her it was actually because the hot stones kept burning me where they had been left on the bed. The therapist was aware this was happening and still did not move them or put them somewhere safer. That was not only uncomfortable, it felt careless and unsafe. When it came time for the actual massage, very little oil was used, to the point that it felt rough and uncomfortable on the skin. I asked for more oil more than once and again was ignored. Since it was supposed to be a quiet and relaxing environment, I did not want to make a scene, and I assumed maybe my friend was having a better experience, so I tried to get through it. Afterward, my friend immediately said she also had a bad experience. She mentioned that she usually relaxes enough to fall asleep during massages, but this time she could not because it was so uncomfortable. She also said she barely felt like she received a real massage and that her problem areas were not addressed at all. We both had very specific tension points, and neither of us felt that those areas were worked on in any meaningful way. What made the situation worse was how it was handled at the front desk and by the manager. When I politely explained that neither of us had a good experience, the first response I got was asking whether I was paying for both services together or separately. There was no acknowledgment of the complaint itself. When I asked if there was a manager or owner I could speak with, one of the front desk staff walked away without explaining what was happening, while the other just continued processing payment. When the manager finally came out, her response was dismissive and defensive. Instead of listening, she basically implied that even though I requested strong pressure, the therapist may not have been able to provide it because of my body size and because the therapist was smaller. That was inappropriate and unprofessional. If that was truly the issue, it should have been communicated beforehand instead of giving me a poor service and then explaining it away afterward. I also specifically mentioned the issue with the hot stones burning me and being left on the bed, and that concern was completely ignored as well. That was one of the most upsetting parts of the experience because it was a legitimate safety issue, not just a matter of preference. I also got the impression that the therapists were inexperienced. The manager's attitude only made things worse. She kept focusing on the payment and mentioned that she could have given 10% off, as though that addressed the actual problem. I was never refusing to pay. I simply wanted the business to acknowledge that the service was poor and handle the complaint professionally. Even the refund and recharge process for the discount turned into an awkward and unnecessary ordeal. On top of that, the manager suggested bringing the therapist out to question things directly, which felt confrontational and uncomfortable, especially since we were calm and respectful the entire time. Overall, the massage itself was poor, but the customer service afterward was what really guaranteed I will not return. There are too many good massage places in Houston to spend money somewhere that provides such an uncomfortable experience and then responds with attitude instead of accountability. I would not recommend this place.

I heard from a colleague this was one of the best Thai massage places in the Houston area so I had…read moreto try it. They were a long way from my house, but ended up being well worth it. As other yelpers indicate, you are greeted with tea on your way in and I chose a mimosa on the way out. Then, they give you slippers to walk from the lobby to your room. Mine were way too large and kept coming off down the hallway. The massage I chose lasted 1 hour and the best part of course was when they walk on you since they get a little deeper that way. It's just a completely different feeling than a masseuse using their hands. Overall, customer service was excellent throughout the entire visit from all employees. The interior appeared to be fairly clean as well, as this is a legit massage place.

Pat was great Very clean would recommend to everyone…read more Very easy access My back and neck are cured

This is my second visit and I loved it just as much as the first visit. I was able to book online…read moreand arrived a few minutes before my appointment. I completed a form to identify my pain points and potential health problems. I opted for a medium pressure massage and no essential oils...big mistake lol. The essential oils helps them glide their hands across your body so since I didn't get oil I got a lot of pressure in my trouble spots. The room was quiet, clean and the music was soft and relaxing. The service and price point makes this a must try just don't forget to add the essential oils lol!!

Massage was great. The place was very clean. The masseuse listened to my requests and did a great…read morejob. Felt better immediately.

I recently had a 60 minute Thai combo massage at Xia's last week. CiCi was my masseuse and she was…read moreawesome. It really was a great massage and I still feel relaxed days later. The place is very clean. I plan on going again in the near future. I highly recommend them!

Definitely disappointing…read more They are definitely short staffed when I visited. The staff was in a hurry so did not do the full hour, and I believe she charged me for the wrong service (the more expensive one than the actual one I received). I felt bad for the staff and it wasn't worth it to argue. I let it go and paid with a reasonable tip (I understand they don't make much and do count on the tips a lot) but will never return again.

Clean and nice. A little more expensive than other places but the foot massage was very very…read morerelaxing, I think I dozed off a couple times- thats a good thing. it says Reflexology on the outside but it says "Foot Massage" on the inside. 90% of these places are not truly certified reflexologists. And you aren't paying that price. You are getting a great foot massage. I'll be back.

Zen is my fave go to massage spot in Sugar Land. Tina is amazing with her hands and I left feeling…read moreso much better. Every therapist I've had here has been great, but Tina is my new fave! I'll be back soon!

Came to this spot with my friend on a whim and it was the WORST decision ever. I'm comparing it to…read moremy experiences with Similar cheaper spots in Chinatown that offer massaging services. Im assuming due to not getting enough foot traffic they only had one person on staff at the time we went? We still don't know if she was the owner, manager or what...as no introductions were made. We did call ahead to check availability and informed them that the appointment will be for 2 people, the staff member that picked up seemed hesitant but told us that it's fine. Anyway, we paid upfront before we got our services. However there were multiple red flags my friend and I noticed during the appointment. Such as, they only have bath towels on the bed. I was confused at first as most places offer bed sheets to cover their client. At the beginning when you pay, they did not ask us about health concerns and etc. Let's skip to the part where my friend and I got settled in the room with the bath towel... the main staff mentioned her coworker is running late [10+min]... if you want a good full body massage, save yourself time and money by avoiding this spot. On our way out, the masseuse told us to wait and to give them tips. Even though we did my have cash on us she wanted us to use our credit card [they charge an additional 3/ credit card purchase. Anyway, beware of this massage parlor...

Mobile massage in Sugar Land - Jeanette is probably in the top 5% of massage therapists of the…read more8000+ massages I've had in my life

From the owner: Take One Hour for Yourself At Your Home. Contact me today!…read more for Just $70 Relieve stress and improve physical well-being with a relaxing therapeutic massage with the convenience of having massage in your own home. Quality. Convenience. Affordable.

She had a special for $350.00 for 6 massages. She took my money and no show for 1st appt. Never got…read moreany of my money back. And never returned my calls. Apparently did the same with other clients. She was working with my chiropractor then she opened her own business so I wanted to support. HORRIBLE mistake. No refund, no return calls, nothing. STAY AWAY. She has no integrity. One star only because it was the only way I could post this review.

I had been looking for a nice, relaxing place to go and get a massage for a good while, and I came…read moreto Yelp for help because I was afraid of going somewhere where they would hurt my back, or one of those places where you don't know what they really do untill you're lying naked on their bed! so I found Ooh La La and it had such wonderful reviews I just HAD to go and try it!I This place is wonderful. I booked my appointment with Brittany and she wasn't only super sweet (even though I booked at 7:30 PM! the poor girl!) but very very veeery good at what she does! I made my appointment before realizing this place is in Sugar Land, but even though I live in Spring, I didn't think twice before making my second appointment! (which I am looking foward to!!) I highly recommend this place, you won't be disappointed! Big plus already mentioned, first time is $45 for an hour full body deep tissue massage! Then It goes up to 65, which is still way cheaper than all the other places I've checked out before. Try it Try it Try it :)

Unfortunately this was the worst massage experience I have ever had…read more I went there cause I got a gift card for Christmas to Rose 10 in Katy (which I liked) well they apparently they move to this place.. Pros: parking is good, smells good, they give u a heating bags for your neck, massage itself is ok, but other massage places work more of your body when u get the foot reflexology service. Cons: cold AF, too bright in the massage room, loud, too many distractions, kids running around, prices were higher then most reflexology places. No toilet paper in the bathroom. I don't know if it's because they were short staffed or whatever but my massage therapist got up 4 times to go outside to the reception desk, while in between taking TWO phone calls in the middle of my massage. Every time they got up, they would open the door and the light was blinding me right in the face. I think my massage therapist saw how annoyed I was and finally closed the curtain and gave me an eye mask. It wasn't just my therapist either, my boyfriends therapist as well got up just as much. So a total of 8 times between the 2 of us. They also switched my therapist in the middle of the massage and they were non stop talking to each other and I was totally taken out of relaxation. I honestly never got to the relaxed state I usually come to these places for. Once I paid, I honestly didn't tip them at first but then the lady had the audacity to say something so I gave her 10 bucks (she still looks offended and made an off handed comment) cause I didn't want to deal with telling them off cause I totally would have but it just wasn't worth the energy. I just told her she is lucky she got that and walked out. I will need to go get another massage somewhere else now as I am more stressed out then I was going in.

Very clean place. Shout out to sooki & Lisa they always gave me and hubs a very good, relaxing and…read morerejuvenating massage all the time. And they always listened and accommodate us with our request, for me they are the top tier in the area, the quality of massage you get here is the best. Every week i am always satisfied & happy with the service they have provided to us.

Myah has been helping us I think over the past two years now. She's attentive, personable and…read moreknowledgeable in her profession. We are comfortable with her and always feel so much relief after our sessions. Her at home services are convenient and easy to schedule. We recommend 10/10.

this bitch does not know how to act like a professional and speak on the phone...using her is like…read morerussian roulette is my guess

Went on a spur of the moment visit; they luckily had space for my husband and I without needing a…read moreprior reservation. We got the foot/back/shoulder combo which was about $65/person. The massage was great and included hot stones. This isn't a super bougie 5 star massage boutique; definitely has the vibes of a more no frills Chinese massage place, but the price for the quality is amazing and hard to beat.

The lady in the front talks to you with no manners and is super rude (jennifer) . I'm here for a…read moremassage not to be stressed out by the front counter lady.