Ethan, Brad, and Kirby at McKinney Hat Company were absolutely amazing! From the moment we walked…read morein, they were incredibly friendly and welcoming. Their customer service was truly immaculate. They took the time to help me customize my hat, were patient throughout the process, and made sure every detail was exactly how I wanted it. You can tell they genuinely care about their customers and take pride in what they do. I absolutely love my hat and the whole experience made it even better. If you're looking for great hats and even better service, this is definitely the place to go!

What an amazing place. Went in with a friend to get some hats and ha so much fun. It was nice that…read morewe were the only ones there. Was offered a drink and we chose some nice bourbon straight up. We found our hats quickly and then the fun began. The 2 guys bent over backwards to find what we were looking for and we did. Their service with a smile was so appreciated. The hats we chose were reasonable. I always get compliments whenever I wear it. Now I'm just waiting for them to get a skull stamp. He is on the lookout.

The people are very helpful and do a wonderful job keeping the park beautiful. The staff helped me…read moreset up when I got here and have been extremely helpful

Poor customer service. Bought a relatively cheap felt hat for $175. Or at least they act like $175…read moreis super cheap. The hat was white and it arrived with a stain on the top and the white was as if it had been sprayed painted and I couldn't touch it without the white getting all over everything. Some transfer has been known to happen but this way crazy. The day it was received I sent a picture clearly showing the larger stained in the tip where the hat was discolored. Almost like a clear oil stain. Their response was literally well there is nothing we can do. Not hey we are sorry we can help get you a replacement. Not hey don't worry you can return the hat for zero shipping and we can t get a new hat ordered. Nope. For the price you can literally buy a hat if this quality online for 1/4 or less of price. Given their attitude, lack of service and poor price to quality I ended up just buying a hat with a competitor and I couldn't be happier.

Dana and Sophia are the most talented and kind individuals who made my hat shopping experience so…read moreenjoyable. They had such an immense variety of hats and accessories to choose from, my hat ended up being 100% custom to my liking and I couldn't be happier. For the amazing service and attention to detail, you cannot get any better than Topped Hats. I would recommend this for any of my friends looking to get a hot new hat!! I will def be buying more from them in the future.

This is a hidden gem if you're looking for a New hat. Great selection and great customer service.read more

I discovered old world customer service...a lost art. I needed an expensive hat stretched. I walked…read morein and showed the hat to Eddie the owner. He looked at it and told me he could do the job but would have to basically rebuild the hat. His wife enlarged the custom hat band and had to remove the sweat band inside and replace and hand sew the new one after stretching the hat. She cleaned the hat and then tried to charge me too little. We argued but I finally talked Eddie into taking more money...what I thought was fair. I walked in with no appointment and received a level of service that is very rare today. Hats off to Dallas Hats!

Shipping took longer than necessary. I paid an additional $2.98 for unlimited returns on the boots…read moreI purchased. They were not the quality I expected and I needed to size down. My original charge was $80.67. I was only refunded $67.51 to my credit card. Meaning, I was charged shipping for my return. I will not be purchasing anything from them. I may feel different if there was a nearby store. But their shipping and added costs doesnt work for me.

Absolutely amazing belt/skin. But it is surpassed by their customer service. I had a slight issue…read more(all my fault), and they not only offered another size but rushed the order. I will definitely be buying again. I cannot recommend them enough. Thank you!

I recently purchased two "fun" polos for an upcoming trip at Golf Galaxy. However, I didn't like…read morethe loose "golf fit." With that said, I did like the fabric pattern and athletic wicking material. I was not taking any chances with these polos since they are for a long overdue vacation my father and I are taking to the Bahamas. The last two alteration shops I have used were worthless. I'm not sure a couple of my shirts had been worked on by one tailor. And, another one had royally botched a different polo beyond repair. Oking is a gentleman. He is brilliant--knew exactly what fit I wanted before I asked. I dropped my polos off about 3 PM on a Friday and they were ready Monday afternoon. Now THAT is ambition and service!!! Oking's shop, Best Dressed Man, deserves every accolade on Yelp, and I don't say that lightly.

AmazingGuys help you from the start to finish well-dressed.Heck of a shop got my suit out in 1…read moreday.Tailored phenomenal

I've been shopping at ClothesHorse for almost two decades. Even after moving to Houston 10 years…read moreago, it's still my first stop whenever I'm back in Dallas. Few of the longtime employees remaining truly understand what has made Clothes Horse a Dallas institution. They greet customers, offer assistance, acknowledge people when they enter, and create the kind of upscale shopping experience that keeps customers returning to this gem of a store. Unfortunately, some of the newer employees don't seem to share that same customer-service mindset. The atmosphere feels different, and some of the attention to customers that once set the store apart appears to be fading. With that said, my loyalty to Clotheshorse runs deep, and I continue to have great respect for the manager and the few longtime sales associates. I'm hopeful that the store can recapture the level of service that made it so special for so many years. I'll keep giving it another chance because Clotheshorse has been one of my favorite Dallas shopping destinations for a very long time.

This was my first time consigning items at this store, and I was heavily debating doing so after…read morereading other reviews. The first time I came to this location, I went into the store portion. I was greeted politely and directed around the corner to the back, where the appraiser is located. That day, my interaction with that lady was uncomfortable. She had a condescending tone and a bad attitude. She even said one of my items was "jacked" and refused to take it. Overall, it felt like my presence was an inconvenience for her. Against my better judgment, I let her take the other items. Fast-forward about a week, and I decided to pay a small fee to retrieve my items from the store. Once again, I was promptly and warmly greeted by the store staff, who directed me to the appraiser again. It was the same appraiser that was present previously. Again, my presence is an inconvenience to her. I tell her why I'm there, and she tells me to go to the store portion. I tell her they directed me back here, so she calls the store staff via her phone and refers to me as a "little girl." I went back to the store portion and the same staff apologized for the miscommunication, and began helping me retrieve the items I had previously agreed to consign. The remainder of my interaction with her was very pleasant. It is quite disheartening writing a review like this, considering my only reason for doing so was the negative experiences I had with a single person.

Their gift selection has expanded a lot from my last visit. Lots of holiday item. The quality of…read moretheir products is always high. It's a fun local shop to find unique clothes. They are always welcoming when you visit.

This place is having an AMAZING sale right now! I went in and increased my wardrobe in a HUGE way…read morewith their 50%, 60% and 75% off clearance items! Go in and check it out! Totally worth your time!