I'm honestly not sure I can put into words how nice of an experience I had here. I was in the…read moremarket for a new violin and thought I'd give Cornell a try since I hadn't seen any negative reviews. I called to make my appointment, which I originally thought I'd have to do on the weekend since all other string stores are closed by the time I'm off work, and Molly was happy to give me some time on a Thursday night. I think I was there till a little after 8 and at no point did I feel rushed. When I arrived she had a select few violins ready for me to try for my level. In our initial phone call I hadn't given too much information about my skill but her selections for me were 100% what I needed. From reviews at other shops I thought I was going to be pressured into buying something expensive that I didn't need. That was absolutely not the case here. The selections she showed me were all in my price range and she answered any questions I had to make sure I chose the perfect instrument. I'll definitely be coming back.

I purchased my violin from Saul in 1995 and I continued to come to him for my string and bow needs…read moreuntil I eventually moved away from Orlando. He was a wonderful man and I am sad to hear that he passed in 2018. I wish his shop continued success going forward.

I trusted this company, referred by a close friend, but it became a nightmare. Dustin Chandler gave…read moreme an estimate and said at most five leveling bags might be needed, and that I'd likely get a refund since most people don't need leveling. Once the floor was torn out, they demanded 35 bags, and my cost jumped by over 50%. At that point, I felt like I was being held hostage. They told me if I didn't pay, they would leave me with an unfinished floor. I was completely stuck. Even if they had asked for 10k more, I would have had to pay. The drilling was extreme. Recessed lights came loose and fell out. Some vents fell out, and others were left hanging, turning the first floor into a mess. I had no warning this kind of damage could happen. When I couldn't get help from the staff, I contacted the owner, Celeste Carr, expecting some resolution. The worst part of this entire experience was speaking to the owner, who told me I was being offered only cents on the dollar as a courtesy, which I declined given what I had already paid. Instead of helping, she justified everything and told me I should have read the fine print. I felt betrayed. My advice: read every line carefully. This company leaves you without options once you're in. I fully expect the owner will respond with a fabricated story, but I stand by my experience.

I've been in an out of here for the last several months trying to piece together our remodel…read moreprojects. The team here is so great. Super helpful and knowledgeable of all the things. I'm very indecisive but they have helped me pick and choose based on my feedback. Also, they can order anything you want or need! I found a beautiful selection on Pinterest and they ordered for me at no additional fee. Their showroom is great. They have tons of products and options displayed so you can get a better idea. Their pricing is comparable if not better than their competitors. They offer installation at a very reasonable price. Before install, they come out to quote but what's even better is they put together a project plan outlining the project area, colors, products, "trouble spots" etc so everyone's on the same page. We have NOT yet had our options installed but for shopping they've been great. I'll be back for install update!

I came with my daughter to check her clarinet fixed and Charlie at the desk was so helpful and so…read morenice. I was dreading coming in to get it fixed but he made the whole thing super easy. I really appreciated the help from Charlie at music shack. we will def be back

Amazing Service from Charlie at Music Shack (June 23, 2025)…read more On Monday, June 23, 2025, I stopped by the Music Shack in Longwood--unaware they were closed. As I was getting ready to leave, Charlie kindly opened the door and informed me that the store wasn't open on Mondays, but offered his assistance nonetheless. I explained that I needed clarification about my instrument rental agreement. Charlie was incredibly professional, courteous, and genuinely caring. He went above and beyond my expectations--not only did he thoroughly explain the details, but he also took the initiative to call the rental company directly to obtain the accurate information I needed. I even offered to come back on another day, but Charlie insisted on helping me right then and there. It's clear that Music Shack truly values their customers, and Charlie is a shining example of excellent service. Thank you, Charlie, for your outstanding dedication--this is the kind of experience that keeps customers coming back!

The staff is very friendly & helpful. My husband was able to receive his rental cello with ease…read more The prices felt reasonable & I appreciated there wasn't a long term commitment to the rental. I love that they have a large selection of instruments. The staff was great with helping my husband get setup with his cello. This store was recommended by multiple cello instructors to us. We compared it to other stores, and felt it was the best fit for our goals/budget. Overall we had a 5 star experience! The rental cello is in excellent condition and sounds wonderful. Looking forward to learning more about this instrument!

We were a walk in to fix my tuning pegs, not only did he explain exactly what was wrong with it and…read morewhat caused it - he fixed the issue for free and it was all done under 10 minutes.

Stunning facility run by an outstanding staff. Built my own…read moreguitar with John Rainey, who was a fantastic teacher with a great amount of knowledge and experience. Very comfortable learning environment that accommodated all levels of students. I don't play guitar -complete beginner- so it was really cool to be able to build one as an introduction. Highly recommended for all the creative minds in your tribe!

Gary and his team are wonderful! I've taken my saxophone here many times and have always had a…read moregreat experience, whether it be for tune ups or for some overhaul work. Gary is the only one that works on saxophones, so his list can get pretty long, especially during the summer months when school is out. However, he always does his best to fit you in and work with your schedule. The work he does is fantastic! He's put some new pads on with the kangaroo skin he works with and recently did an overhaul of the right hand and I've noticed such a huge difference in my ease of playing the low notes. I kept thinking it was me the whole time until he fixed it up and now I'm playing great! No need for an appointment, you can just show up with your instrument. If you are on a deadline though, I would call to see how his list is looking and why your projected turnaround time is.

Stopped in while on tour because my vintage Selmer wasn't loving the Florida humidity :) Gary took…read morea quick look, diagnosed the problem, fixed it under 5 min and had me on my way with some garlic and shallots to take home! Super great work, really friendly folks here, and absolutely trustworthy!

Tile installation is done in 2,7680 sq feet floor. Tiles and grout appeared to be of good quality…read morethus far. Please be aware of delivery charges. They charged by pallets. Very expensive even though it was delivered in one trip. If you make a special order you are not able to return any extra tiles or grout. Special orders can take 3 weeks to a month to be delivered. So plan accordingly with your installer. Sale person service average.

We stopped here to look at flooring tiles. They have a good selection. They have a wide variety of…read morestyles, colors, and finishes to choose from, with options ranging from budget-friendly to more premium-priced tiles. The customer service was good. The representative was knowledgeable and answered all of our questions, and helped us understand the different options they offer. Plus point is that, they're one of the few tile stores in the Orlando area that's open on weekends. Overall, it was a great experience, and definitely recommend stopping by if you're shopping for flooring tiles.

My son is coming here for piano lessons. He is gradually improving and it is serving as a good…read morereinforcement to learning. They accept PEP. I would recommend.

Tried to reschedule a free trial lesson I was offered and they wanted me to pay a rescheduling fee…read more Lost a potential customer before I walked in the door