The type of care you receive here is like no where else in the World!…read moreWorld Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class.

I have never had worse care at any facility than I did at MEEI ER today. As a man who has had a…read morelot of care across the country that is saying something. I am a Registered Nurse and a professional classical singer. I have strong interest in immunology and the singing voice. My big impediment to success in any career is an underlying immune deficiency. I recently developed severe pneumonia. I was started on exceptionally high doses PO steroids and by definition am further immune compromised. Last week I endured new, severe hearing loss and ear pain when I was forced to flee a wildfire by airplane while I was ill with the above pneumonia. Went to MEEI for hearing and ear pain eval. Was asked if I had any issues that needed accommodation. I stated that my hearing loss would make it difficult to hear my name called. They said they had me. Meanwhile the waiting room was packed hook by jowl with patients. No ventilation. No one masking and some had active coughs. I was told to sit in one of the annexes to get some space. I did not hear my name called when the triage nurse called me. No apologies offered from the nurse, just a grumble and annoyance. . After that I was again asked if I had any issues that needed accommodation I again stated my acute, severe hearing loss and was again told that they had me. I am a nurse. I know it sucks to work in health care nowadays so I did not keep harassing folks. I waited patiently. After three hours of waiting in that absolute bedlam I asked what was up. . I was met with attitude and anger. I was told that I had been taken off the patient roster because they had called me and I never came to the desk. They wanted to know why I did not answer them when they called my name. They stated they would place me on the bottom of the triage list and I could wait my turn all over again. I pushed back and stated that this was unacceptable. That as the allegedly pre- eminent ENT ER for the region this was outrageous malpractice. I was given a patronizing speech about having good manners. ( no one identifies themselves so I had no idea who I was being scolded by or what their job title ls). I again pointed out: " I am severely ill with pneumonia. I have severe acute hearing loss. I am immune compromised and my thinking is impaired by high dose steroids". Not a word of compassion. No empathy. Not a hint of an apology. Just more scolding. Patronizingly told that if I was able to act more nicely I would be seen . I am a nice man so of course I was brought to exam room. I was seen by the doc ( no name or title given ) Doc wanted to know why I thought I had immune disorder. She seemed in a total daze. Sent upstairs for Hearing eval. In Audio I was treated with compassion and kindness first and only encounter in the entire 7 hours I was at MEEI. Curiously the Audio clinic had these really cool mid-century buzzers to hold on to so you knew when you were going to be seen. Funny how that technology hasn't tricked down to the ER in 30 years. I guess it's better to yell at your acutely ill hearing impaired patients and threaten to deny care . That makes sense. Seen again by same doc. Told I have hearing loss. Recommended nasal steroids. I stated again that I am on high dose steroids. This was news to her and she then stated nasal steroids contraindicated. Stated she was making a referral to an MEEI doc for me. Wants me seen in 1-2 weeks time. States she was calling in an RX for antihistamine. She handed me DC paperwork. ( never bothered to have me review or sign ) and told me I as good to go. Left ER to discover that DC paperwork tells me to call my PCP ( not an ent ). to ask for Audio referral. Found out they called in RX to a town I haven't lived in for 10 years ( 1 hour drive in each direction.) Went back to ER. They hooked ho apt with audio but in late September. I am supposed to call a number and beg for something earlier. I kept thinking of the outrageous CEO perks that the crooks that run MEEI/ Partners are getting. How many staff are being cut. How many patient waiting rooms are eliminated so those 1%ers can build their mansions and get their yachts and go to their MAGA fundraisers. The care offered at MEEI was an insult to the profession. It is substandard bordering on malpractice. I do not blame a single clinician I met. I do not blame facitlies management. I blame the corrupt CEO's who are ramming our health care into the ground. And taking wonderful clinicians and us poor patients along as hostages . I just lavaged my nose. Took my megadose steroids and antibiotics for my pneumonia. Hoping I dont get sick or go deaf. . will call lawyer if I do

He is absolutely the best doctor I have ever had…read more 1. Knowledge: beyond that of any doctor I have ever seen. He not only knew more than anyone else I had seen, but he also could recognize what he didn't know, and he found out on his own and got back to me. I literally had five different diagnosis from five different doctors. My illness was confusing, and he was the only one to correctly predict what I was going to experience as time went on, and how to deal with (and cure) what I had despite the lack of tests to verifiably diagnose me. He noticed within moments what no other doctor had the insight to detect. 2. Bedside manner: fantastic. I was extremely comfortable. I felt taken care of and respected. He didn't ever oversimplify or dumb down his diagnosis. He was clear, honest, and helpful in describing what he saw honestly and completely and without unnecessary lingo. He made everything extremely easy on me (He partly filled out forms for me so I didn't have to figure it out and he mailed them to me at my apartment (name, type of care etc). It was incredible how caring and how important it was to me!) They really made a great effort to make you comfortable, and give you mental ease while you're sick. 3. Wait time: Above and beyond. I always came in in the morning if I had an appointment, but there were times when I was sick with a fever and just called in hoping to see someone sometime that day. They always got me in right away with maybe a 10 minute wait! It was fantastic. I can't speak highly enough about Dr. Goldstein! I am super hard to please and kinda critical in general, but that is especially true when I'm sick. Dr. Goldstein was fantastic. I never had to worry about anything from billing to accurate information to staff remembering my history, to paperwork, to general caring atmosphere, and most of all I had confidence finally that he knew his stuff, and I was going to get well after quite a lot of searching!! My highest recommendation goes to him!

I could not agree more that Dr. Goldstein definitely has quite the personality ~ or maybe that is…read morejust with the ladies?? Funny, as I am a married gentile woman in my 40s, I never entertained the thought of an older Jewish man....... But he is quite funny and rather charming, especially when the chaos of the day finally calms down in his office. He looks you right in the eye when he speaks to you and he notices little things that either other people don't observe or don't take the time to mention. Now on to the review: The first time I went to his office I waited for hours, as they were so far behind schedule and my appointment was still mid morning. He did take the time to send me for the tests I necessary; nevertheless, he was unable to diagnose what my particular problem was. He was actually baffled. As the other Yelper indicated, he did not issue and Rx unnecessarily, which is always appreciated and he okayed my to fly. He scheduled a follow-up appointment and sent me for repeat tests, same results and still no idea of what the problem with me ears is. "We", and I say we, because I have been looking for answers as well, have looked into drug interactions and other factors and have been unable to come up with anything. Yet, the problem persists. I have my third appointment coming up soon. If he does not find a solution to my ongoing ear problem (this has been 10 months) ~ I am going to break up with him.....

Ricki (aka Dr. Haden) is amazing! Her kindness in helping my dad went above and beyond. My dad's…read morenote to her sums it up ... "Dear Ricki, Thank you. I appreciate very much your helping me out. Your technical and clinical skills are excellent, but your most important attribute is that you care." We are grateful for the help Ricki has provided. We couldn't have wished for a better doctor.

My 88-year-old mom has been a patient of Dr. Hayden for many years. Recently my mom's hearing aid…read moremalfunctioned and Dr. Hayden was leaving for vacation. She insisted on making time to see my mom and did not end my mom's appointment until Dr. Hayden figured out what the problem was as she did not want my mom's hearing to be compromised. Dr. Hayden goes above and beyond always. She is a relentless advocate for seniors, the underserved, and for anyone suffering from hearing loss. Dr. Hayden's professionalism, knowledge base, and kindness should be a model for all medical professionals. NE Ear, Nose, and Throat are extremely lucky to have her as such an important part of the team!

I was lucky enough to come to this world's best country, and the best hospital. Last week my right…read moreeye pressure suddenly dropped to 68, and I can't see anything. The ambulance rushed me to Massachusetts General Hospital Eye Hospital. Dr. Sun and Dr. Wang immediately take laser treatment and do glaucoma, cataract surgery on my right eye, and I can see again after 2 days. Huge thanks to the doctors and Massachusetts General Hospital Eye Hospital. thank you all so much.

Excellent care by Dr. Ibrahim. He listened to me and was very kind. I'd go back there any time I…read morehave need of an ENT

Best ENT care. Understanding, responsive and always fits me in when I need to be seen.read more

From the moment I called the office in a panic with an ear emergency, I was treated with kindness…read moreand respect. I received a same day appointment with Dr. Katherine Ryan. Under her knowledgable and gentle care, the issue was immediately solved. Afterwards, I was given a hearing test by an equally competent doctor (sorry, I forgot her name). Everyone in the office was supremely helpful, even bringing me a cup of fresh, cold water to drink. I truly felt well cared for in this office and I highly recommend Dr. Ryan, her assiciates and team supporters. Thank you for making me well! Beverly Russo

I'm 77 and have seen a few MD's in my time. Dr. Gallivan is clearly the best. She is patient,…read morecaring, skillful and responsive and always greets me with a smile. These are qualities valued by old timers.

I've known Dr. Gallivan for years. Tonsils and adenoids for one child, tubes for two others. A…read morehuge take away was the hug she gives while your kids are getting there sleepy meds before surgery because she knows how it affects us as parents. That was many years ago. over the past year it's been care for myself. the last two visits not only did she address my ENT concerns but also solved other conditions I've been experiencing. she could have easily shooed me out to the appropriate specialist (which she does want me to follow up with these other specialist for sure) but she sat with me for 45 minutes even knowing it was not an ENT issue. I left my visit with clarity and direction. I can't say enough about her expertise, bedside manner and true care for her patient. There are not enough stars to rate Dr. Gallivan!

I have never written a review before and held off on this one for a while but I realized with all…read morethe glowing praise it was my duty to offer my experience. I went to see Dr. Brown a while back as a second opinion, which I disclosed on our first visit, for a sinus issue I unfortunately still suffer from. At first he seemed kind and caring and wanting the best and asked me to keep calling back every few weeks to see how I was doing, which I did. Unfortunately in one of our follow up calls, when I told him I was still seeing my original doctor, he got angry at me and said he would no longer see me anymore, calling it "unethical." I was in shock! I'd never had a doctor speak to me this way. My health will always come before someone's ego. I'll see 50 doctors if that's what it takes. So if you're lucky enough to get the experience others have written about here that's great. Unfortunately Dr. Jekyll became Mr. Hyde to me so just be wary of what you're getting into.

I do not even know where to begin. I became a patient of Dr. Brown's by chance, after a series of…read moreunfortunate circumstances and a CT scan to check on a skin infection found a tumor in my parotid gland. My PCP referred me to Dr. Brown's practice following an MRI and the few weeks of uncertainty of what exactly this tumor was truly was a blur. The second Dr. Brown walked into the exam room I immediately felt comfortable and could sense his confidence in figuring out whatever was going on with me. He did just that and even was kind enough to consider my upcoming (now postponed because of COVID) wedding. He explained the tumor, where it was, the statistics of where it was and how that relates to complications and recovery. He thoroughly explained and was honest with me about the surgery and the high likelihood of temporary and some permanent side effects. He even told me to expect a few side effects he was fairly confident could or would happen. I was nervous, considering I didn't have an ailment needing to be fixed, rather we were doing this so I didn't need to deal with repercussions later. But I knew I was in good hands. Today, I am one week post op. I have not experienced pain. I have zero of the adverse effects that were expected. Well, I guess one but a numb ear is something I can live with and was the least of my concern. It was comforting to know Dr. Brown was just as happy with the outcome of this story for me as I am. Sure, some of it is "luck" as he put it but it's also skill and attention to detail. That meant so much to me. I also want to note that I'm 26 years old but have seen ENT doctors my entire life having been born premature, diagnosed with hearing loss at age 8, and having nothing but ear, nose and throat issues for years. I remember just about every doctor I've encountered and I thought my last physician was the best of the best. I honestly can say, and have told my family and friends, Dr. Brown is tied in my book as the best ENT I've ever had and I'd trust him again in a heartbeat. Thank you so much Dr. Brown! Go celebrate this success because you very much deserve it.

I have been struggling with sinus issues for 2 months now and have seen multiple doctors to no…read moreavail. Dr. David Wolraich and Aadya in the Otolaryngology department were incredibly helpful/kind and the best medical staff I have seen thus far. With just one visit, my months-long issues now have an explanation and resolution. They're the best !

I had minor surgery here and was very pleased with all…read moretheir staff and my treatment by them. The nurse and anesthesiologist treated me like an individual, and not a statistic or a customer in their hospital. I feel comfortable recommending them to others. DEAL: Very quiet and relaxed atmosphere early in the morning!

I had to deal with the scary and unpleasant experience of my 1 year old getting tubes put in her…read moreears. Like most parents you are scared your child will go under general anesthesia, will the tubes even work, will it make things better for my child, etc. Luckily we had a positive experience. My child had 9 ear infections in her first year of life. Poor Kid. We saw Dr. Grilli, and after examination he recommended tubes. We then spent a morning at Mass Eye and Ear in the city for the surgery. They certainly cater to children in the facility we were in. They had a nurse in the waiting room, to help make sure your child was adjusting. I was allowed to stay with the baby until the actual surgery itself, and the post operation nurses were great. Even though they deal with this everyday they still understood how hard it is to be a parent of a child in surgery. We took the baby home and by 12 noon she was totally FINE. Very little effects from the anesthesia at all. We did go back to Dr. Grilli for custom made ear plugs a few months later. I can't remember the name of the doctor who made them for us, but she was great with the baby. We had the custom made ear plugs done in less than an hour and ready to use. In her second d year of life she only had 2 ear infections-tubes worked!

I had 2 nose surgeries from 2 different doctors at this place and there has been no improvement at…read moreall. Don't bother with this place.