Went in to have my door gaskets on my wood stove replaced the stove works like it's brand new. They…read moredid a great job replacing the gasket and a reasonable price.

Purchased a beautiful fireplace. Heats the house well. Had an issue but we came to an agreed…read moresolution. Looking forward to a future hot tub in the next few years.

Even when they're closed, you can walk around the yard and see all the brick samples, to get ideas…read morefor your own home. We don't live near them, but we found this to be a great place to look around and get ideas and advice for our own future front walkway. They let us bring our dog inside to schmooze.

Terrible customer service. Our sales rep told us everything "they" couldn't or wouldn't do for…read moreus...tear out the fireplace, masonry work, wall repair and such. That is all good information, but let's talk about what you can do! He seemed irritated with our questions and certainly did not attempt to educate us on what would work best for our situation. After informing us he needed to see what we had before he could be much help, he just looked at us. No offer to set up a home consult. Acted as if working with the common man was beneath him. He did however mention that the products he sells are often to those "who want a fireplace in every room, like the multimillion dollar mansions." The showroom has many beautiful displays.

Very good customer service the guy up front spent the time with us to help find the best equipment…read morewe can and even wrote out quotes for us. And they have a great inventory for scat exmark and toro mowers. They also sell a great inventory of stihl and echo.

I take care of my elderly Grandparents in Elk Rapids. About ten years ago they had their wood…read morefireplace replaced with a gas fireplace. As I did not live with them then and because they are both in their 90's we were unsure who originally installed the gas fireplace. We began having issues with it last night so I was calling around to try to schedule someone to come out and have a look at it. I decided just to go down the list and started with Ferguson's. I was greeted by the most unbelievably rude person I have ever had the displeasure of "doing business" with. When I informed this "gentleman" of the issues we were having and that I was unsure who installed it he replied with, "What kind of car do you drive?!?!" Dumbfounded by the question I hesitantly answered, "Umm...a Subaru?" He then curtly responded with, "WELL WOULD YOU TAKE YOUR CAR TO A CHEVY DEALER?!?!" Stunned I said, "Well no..." AFTER biting my head off he THEN decided to ask for the name and checked the records to see if they were the ones that did the instillation. They were not and I must say, I am thanking my lucky stars for that! I have worked in the service industry for 15 years and if I EVER treated a patron that way I would have lost my job instantly. Buyers beware, these guys are the worst. With "customer service" like that I can't believe they are even still in business. If I could give a rating worse than 1 star, I would.

Doug did a superb job at my house - Very clean work . Thank you for being very professional.read more

Scam artist. Consumer beware. Took money and never completed the job…read more Great tile guy but drug infused and unreliable

I worked there I was recently the hvac supervisor. I was told when i started id have insurance on…read moreme and my family but a year later he told me my fiance and kid havent been insured for a year and multiple other things. I do not recommend haggard.

I have worked here for over 6 Years and we always, always strive for excellent customer service…read more Most of our customers send in hand written good reviews that we display for our employees to see. (Anyone can see them anytime). The review from Dawn is disheartening and upon further inspection can not find the customer under that name. We are always fair and want to exceed our customers expectations. My colleagues take pride in the work they do. We have been in business for over 50+ years supplying our customers in both residential and commercial work. We also can fill all propane tanks, even RV's.

We have a two-way fireplace from 2007. We had it serviced years ago to convert from propane to…read morenatural gas. After that the glass always filled with black smoke so we didn't even use it. Fast forward to today. Phillips service guy came out, cleaned the fire box, made flame adjustments and completely rebuilt the inner works from the ground up. It was not venting properly, the ash pieces weren't staged properly and the logs weren't in their assigned position. It now runs as it was designed to do. The glass is spotless! No more black smoke. Phillips, your service tech is a gem! We loved our experience with you!

My family has used Phillips Lifestyles since 2013 to maintain our gas fireplace, so we decided to…read morecontinue using them. However, just be aware that they charge $150 for a "service call travel fee", in addition to their fireplace maintenance fee. For us, that was $150 from Grawn, Michigan, to Kingsley, Michigan. Wow - just wow!!!

We have worked with LL for 6 years. In that time, we have given them $35,000.00 in business. We…read morehave forgiven all the non-returned phone calls and emails and chalked it up to being a slower pace in Charlevoix. After being set up with Curtis Galvez who was supposed to be taking care of us after refusing to be serviced by another of their employees who we had the same issues with, we had hope that finally we were working with someone who was responsive and responsible. After yet another spring of not getting things done, not getting quotes, we finally said these people don't care about us or our business. How do you piss off a customer, by telling them you are too busy doing other work to quote them after 6 weeks of waiting. I can only imagine they just don't want to work with us, I just wish they would have told us so we could have moved on. Even after emailing him back to say, thanks but we are no longer interested in doing business, he never even responded with as much as 'I am sorry I disappointed you'. We have now hired a different company and within 3 weeks, we had a quote and the job done........at $2,500 less then LL quoted 2 years ago.

From the owner: Outdoor Living Outdoor Kitchens & Fireplaces…read morePatios, Walks, & Drives Retaining Walls Planting & Tree Installation Water Features & Spas Irrigation & Lighting All Inclusive Maintenance Fine Garden & Property Management Annual & Perennial Flowers Tree & Lawn Health Holiday Decor & Seasonal Themes

Steer clear of this company! Fantasy-land pricing, they don't listen to what the client wants, and…read moretheir "design process" is a joke--like something a kid could do on a computer in an hour or less. Basically they milk potential clients for $1500 to get a "design" prior to giving a quote, then the quote is 3x higher then the discussed budget. it's like a test to see what potential clients are the biggest idiots with their money.

Not a good experience. Our fireplace and grill install were not permitted and so will not pass…read morecode. We are now about 14 months into a grill and fireplace (now sink) build and the project is not completely done. We also have numerous and miscellaneous bad craftsmanship that I would not expect from a professional contractor. End of the day, we will just finish the last details on our own. Would not use again