Fuck this place and the Vail Corp for driving it into the ground! Most of the restaurants are usually closed. Even if they were open I would advise you to bring a lunch. There is nothing quite like getting a burger, fries, and a beer for $35 and then spend that night in the bathroom shitting your brains out. (It has happened to me 3 time last year).
Today they only had 3 out of twelve lifts running but they still charge full price with no chance of getting a refund. Their level of customer service is pathetic at best. By noon, 2 of the 3 lifts had broken down and people had to be removed from the lifts using ropes and climbing harnesses.
When Vail first purchased The Stevens Pass resort I was happy to see them make some much needed upgrades to some of the lifts. Oddly enough, one of the lifts they recently replaced was one of the ones that broke down today. In the years since the change of ownership I have been stuck on broke down lifts a total of about 3 hours myself. The lack of ability to maintain their equipment really makes me question the safety of the lifts there.
They have not been able to staff the resort for the last two years enough to open up even half the lifts. When they say 6 lifts are open keep in mind they are including the rope tows and 'magic carpet as lifts.
When I asked one of the management why the can't get enough staff the manager rolled his eyes and said it is beyond his control. Upon doing some further research the reasons became clear. They underpay their staff (minimum wage or just above if you are highly experienced) and they expect them to put in 10+ hours a day but will only pay them for 6. Vail has multiple class action lawsuits filed against them in 9 different states over labor law violations.
https://topclassactions.com/lawsuit-settlements/travel/vail-resorts-employees-sue-for-unpaid-wages-in-class-action/
The outhouses in the parking lots have not been serviced once this year. The frozen shit sculpture flowing out of the toilet is a scary sight.
I have been skiing at Stevens pass for over 40 years and it is an amazing resort. Since Vail purchased the resort it has been driven into the ground. This is by far one of my all time favorites.
As long as Vail owns this resort you should avoid it at all costs. If you purchase tickets ahead of time or buy a season pass there is no guarantee you will get what you paid for. read more