Every time I go in for some sort of repair, something crazy goes wrong and when I call about it to express a concern, is a litany of excuses for what happened. Once I asked them to check my spare tire to make sure that it would come off (because of the salt use in my state in the winter) and the tire came loose and rolled down the highway when I left the dealership! When I went to grab the tire and put it in the back of the vehicle, all the items that came with the spare like the jack, the wrench,etc. were all spread around the back of my car so I know they didn't finish the job-somebody got interrupted mid-job. The excuse that time was that the chain broke under the car and my spare went flying down the highway because of that.
Another time I had my vehicle checked in January and at that time asked them to check the air conditioning unit for summer. He said that the fee would be about $130 and I told him I would wait until spring to have it fixed. When spring came I asked him about the repair and without looking on the computer he told me that the part was $1000, because he never even looked up what was wrong with the air conditioning. He was happy for me to just pay the higher fee for a new whatever part! In addition to that when they fixed it he found somebody's cell phone in my engine. It had obviously been left there when they did the previous repair in January, and no one noticed it had been left there. Who loses their phone in a customer's ENGINE!
I also took my new/used Element there when I purchased it and asked them to check it over and at that time they told me I needed an axle or an axel part. (I t was making a lot of noise when I turned). I had that replaced but the sound of something broken was worse. I took it to another mechanic and the sway bars were loose or disconnected at three points of contact, so the only place the sway bar was attached was where they had put the new axle parts.
This past week I took it in for an oil change and asked them to make sure it was sound for a cross country trip (about 15 hours each way). The service technician told me everything was in good shape and he rotated the tires. I hadn't asked for that, but whatever. He said the tread was much better on the front tires than the back and to consider new tires for the fall. Well, this morning when I got on the highway, I noticed a significant shake in the steering wheel. I called the dealership, expecting an excuse, and guess what? My car may now need alignment. No kidding, why wasn't this mentioned? Yes, he mentioned the tread, but that doesn't automatically register with the average non-car tech. The tech said he didn't know if that would happen or not, but he knows that I cannot afford every repair they mention. This is very true, and I have asked (in the past) what repair is a suggestion and what's pressing- 'cause the dealership is so darned expensive! So now I have to worry he's not going to bring something up because of my income? It's just another EXCUSE!
So this getting exhausting and there's no accountability on their part. Save yourself the high blood pressure, like when someone almost got killed because THEY didn't secure my spare tire. Find someone honest and ACCOUNTABLE! read more
