Last night my family and I came in around 8:20 PM, well before your 9:00 PM closing time. We ordered our food, sat down, and had just started eating when an employee named Bella came over and told us we had to leave because they needed to mop and couldn't mop while customers were still inside. While telling us to leave, Bella even said, "We want to go home at 9:00 PM," as if that justified asking paying customers to leave before the restaurant had even closed. We explained that the restaurant wasn't closed yet and that we would leave at 9:00 PM when your posted closing time arrived. We simply wanted to finish the meal we had just paid for in peace. Bella became very rude and insisted we had to leave. When we mentioned that we didn't think a manager would approve of asking paying customers to leave before closing, she claimed the manager allows her to do this. I find that very hard to believe. After going back and forth, I told her that if she wanted us out before closing, she could call the police, but we were not leaving until the restaurant actually closed. We ended up finishing our food at 8:56 PM, got up, and left exactly as we had said we would. As we walked out, the police were pulling into the parking lot. This entire situation was completely unnecessary and incredibly disrespectful. Paying customers should never be rushed out or kicked out while they are still halfway through their meal simply because employees want to finish mopping or go home sooner. If your closing time is 9:00 PM, customers who arrive before then should be allowed to enjoy the food they purchased without being harassed. I would really like to speak with the owner because Bella claimed she is allowed to treat customers this way. If that's true, it's a serious problem. If it isn't, then I hope this is addressed before it happens to someone else. I can't imagine we're the first customers she's treated this way. My family has been coming here for years, and we have always loved this place. Unfortunately, this experience completely changed our opinion. You just lost a family of loyal customers over an employee who chose to prioritize getting out early over treating customers with basic respect. That is incredibly disappointing. read more

We go to Steve's West about once a week and today, Father's Day, was the day The food is always served hot and as it is ready The service is very friendly and caters to the people that are there The facility is always spotless and fresh We will be back more often now read more

Okay, I'm a reasonable customer with 20 years experience in management of fast food locations....i ordered a bacon cheeseburger, onion rings and Gyro....so they made my order incorrect through the drive thru ... I ordered a bacon cheeseburger no lettuce, no tomato, no pickle. Before paying I confirmed the order and the cashier got the burger wrong. He put a double cheeseburger. So he corrected but he incorrectly Made the burger plain (no spread) so I corrected him again. So when he gave me the bag I checked the burger. I got a burger that they took the extra patty off of which left half the cheese, a splatter of mayo and smashed. I went inside and spoke to either the manager or owner (she was an Asian lady) and as she continued to argue and not want to remake my meal or REFUND MY MONEY (As she said they DONT'T do refund s one the food is made) we came to agreement to remake the burger only and that it's okay. I explained that's fine and I will NEVER come back again as this is the second time I have had issues with this location. BUYER BEWARE! read more

Steve's Burgers West - I even gave a tip for the good service.... But no bacon on the burger is just bad business - Breakfast & Brunch Near Me - Hemet, California

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Ordered the chorizo breakfast burrito this morning and was pretty disappointed. The burrito looked huge, but that's because it was packed with hash browns. There were eggs in it, but very little chorizo so little that I couldn't even taste it. After a few bites, I opened the burrito to see what was going on, and it was mostly hash browns throughout. I gave it three bites and that was enough for me. I'd rather have a smaller burrito with a good balance of ingredients and actual flavor than a giant burrito that's mostly potatoes. The bright spot was the customer service. The young lady who helped me this morning was very friendly, professional, and courteous. She did a great job, and I appreciate that. Unfortunately, great customer service couldn't make up for the burrito. When I order a chorizo breakfast burrito, I expect to taste chorizo not hash browns. read more

Steve's Burgers West - It's supposed to be a chorizo burrito instead is a hash brown burrito - Breakfast & Brunch Near Me - Hemet, California

= Food 1/2 = Nostalgic Experience If you're gonna name your place Steve's Burgers, you better have a burger worth the hype -- and they do. Service: The wait staff were kind, fast, and on point -- friendly without hovering, and efficient from drive-up to bag. A+ hometown vibes right out of the gate. Menu: Lots of choices, but let's be real... when "Burger" is in the name, you know what you're here for. The Burger: I went for the Double Cheeseburger with Bacon, and it was basically a summer cookout in a bun. All the fun, none of the cleanup. The patties were probably pre-formed, but the flavor hit every high note of a flame-broiled classic -- that perfect "meat meets fire" moment. Could've used a pinch more salt and pepper, but still solid. Fresh lettuce , tomato , and purple onion added crunch and color, all tied together with a mayo/secret-sauce blend that screamed 50's drive-up nostalgia -- just without the roller skates. Bacon report: generous strips, thin but flavorful, with a little hickory smoke that said "someone back there knows what they're doing." Fries: Restaurant-style, cooked hot and crispy to perfection -- the "open-mouth chewing" kind of hot where you risk burning your tongue because they're that good. Taste Buds: 1 Tongue Burn: 0 I'm a big guy, and even I could only eat half. That's saying something. Bottom Line: Steve's Burgers West nails the small-town burger experience -- hearty portions, friendly service, and a nostalgic kick that makes you want to come back for round two. read more

We live in Hemet and we have been going to Steve's both West and East for 20yrs. The business is consistent with excellent service and the food does not disappoint. The dining room in west restaurant is always clean. We order breakfast, lunch, and dinner items. This week had the breakfast burritos and extra salsa. If you're driving the Hemet stop at Steve's. read more

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AWESOME LOCAL DINER... at this point I come to Steve's Burgers almost every other week if not, once a week haha. The breakfast here is phenomenal and they always have good deals on breakfast sandwiches. My breakfast recs are the Bacon English Muffins, Burger Patty & Eggs, and Spinach Feta Omelette! All the meals here are hearty and filling. I LOVE Steve's hash browns, they're the best in the valley! The food comes out fast and fresh! I love that the burgers here are properly grilled, no fake grill marks here! You can't go wrong with a hamburger or sandwich, those are my lunch and dinner go-to's. Customer service is also pretty good, there's only one weird, older Asian lady who has some issues. However, everyone else is super friendly and polite! Overall, the inside of the diner is super laidback and great for big or small groups! There's plenty of booths and tables. I love that every seating area is super clean. Even the outdoor seating area is kept tidy! The best part is that all outdoor seating areas are completely shaded! Yay! If you're in a rush, Steve's also has a drive-thru option which is pretty fast. I spend no more than 10 minutes waiting for my food. The drive-thru is spacious and has space for a multitude of cars. read more

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The pastrami sandwich was delicious. The meat had a hint of smoke flavor. It was tender with just the right amount of fat. The taco salad was huge and was delicious. read more

Steve's Burgers West - Taco Salad - Breakfast & Brunch Near Me - Hemet, California

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5-Stars for my 1st time here. Got the California Burger, Cheeseburger & shared Fries (1 combo fries is enough for 2 people, unless you're eating with a big boy or 2, then you may need to get your own). Burgers were juicy w/ fresh produce and the fries were hot, crispy outside / soft inside and were lightly salted. They were delightful. Inside was spacious and clean and they even bring your food to you. That's 5-Star service for me. read more

Came here tonight for dinner. I was kind of craving a burger and I was deciding between Tommy's burger and this place I've been to Tommy's burger and it's pretty good so I decided to give this place a try. I ordered the chili cheeseburger as well as the chili cheese hotdog both of them were pretty good. I will say the cheeseburger was The better option. The chili had really good flavor. I will say that the hotdog itself was basic and a little overwhelming with the Chili. The cheeseburger had the right amount of Chili for my preference and I really enjoyed it. If I went back, I would get a burger! read more

Worst fried chicken I think I've ever had. And I love fried chicken. The breading was thicker than the chicken. The pieces looked like normal size, until you bite through the breading, then find these little tiny pieces of chicken inside. read more

Steve's Burgers West - Fried chicken - Breakfast & Brunch Near Me - Hemet, California

Went to Steve's Jr burger today ordered fried zucchini. At first the girl gave me burnt zucchini asked if they were to done, I said yes she the gave me a fresh order. It was the worst zucchini I've had. Almost $10.00 I would serve to nobody. If you can't make fried zucchini take it off your menu. read more

This place is a rip off I paid over 20.00 for a chicken sandwich combo and they wouldn't give me any condiments for free they wanted to charge me extra 1.00 smh stay away from this place. read more

It's taken me years to try this place because of the negative reviews and I'm so glad I finally took a chance and gave them a try! This food is soooo good!!! Portions are huge and everything tastes so good! The pastrami sandwich I got was just as good if not better than the Hat! So much meat and I could only eat half of it. The zucchini is the best around. The pieces are not huge and soggy or tiny and crunchy with no zucchini in there. They're the perfect size and texture. If you're looking for a cheap meal, this is not the place to go because nothing is cheap anymore. I guarantee all of the food. Here is definitely worth every dollar you spend read more

Never Again, been to Steve's a few times is was ok. Last evening went and ordered a cold Roast Beef Sandwich on Rye with Swiss Cheese and no lettuce. Got home and it had white bread? Called the person on the phone was very unapologetic. Returned with the sandwich and demanded my money back, nice young lady tried to explain she did not have the code for that? She stated she did not have the Managers # and I told her not to lie. She called the Manager who was so INCOMPETENT they had not trained their employee for that, given them the code or could not walk them through the process on the phone? Left without a refund sandwich on the counter. A shame the manager could not help their employee deal with a difficult customer. Never Again, 2 blocks away is a great burger place that never let's you down especially when it comes to customer service. read more

Good way over price for the quality. Asked the workers for yellow chili peppers and they said okay just to not put any in the bag. The driver through lady was nice but besides that don't recommend and ain't going back. read more

Ever since I've moved to Hemet this is the spot for good old burgers but the chicken salad is amazing. Customer service is great and never have no complaints about the service read more

Steve's Burgers West - Fresh chicken salad - Breakfast & Brunch Near Me - Hemet, California

They close at 10pm but stop serving shakes at 8pm. Shouldn't they be available during business hours or shouldn't they have an advertisement of when they're no longer served? read more

I typically have a pleasant experience with this eatery regarding food and service: however this evening was not the case. I arrived 10 mins before closing and was refused service. I was informed by staff that they needed to clean up and leave by 10. When I pointed out that they are open for service until 10 her rebuttal was that management told them to to leave. So annoying. Wish they would have honored there posted time frames. read more

Just ate here and the food was overpriced and disgusting! My fried zucchini tasted like they just pulled it out of the freezer and the fries were soggy. We will never be eaten here again $28 for a burger, fries and zucchini ridiculous. Don't even wanna give it no stars but it makes you put a star in order to post but don't waste your money at this place. read more

While visiting family in the area, we ate here twice. The first meal was breakfast from the senior menu. It was decent...eggs, bacon, French toast. Tip...the prices on the menu, including the senior menu, are discounted an additional 10% from what's listed but you need to ask for it. We decided to go back for lunch but definitely won't be doing that again! I got the tuna melt sandwich and my companion got the chicken breast sandwich. Tuna melt was subpar and chicken was okay. We both made it a combo which included fries and a drink. We should have paid closer attention to the price. It cost an extra $5.25 each. I noticed some onion rings behind the counter while we were ordering so I asked if we could switch to those instead of fries. The cashier said yes so we both did so. When I looked at our check as we ate, I was shocked to see our bill for the meal had totalled $36.22. It had to be a mistake, I thought. Turned out there was an up-charge of $2.70 each for the onion rings. I'm very miffed that the cashier didn't mention that! So, basically we paid $7.95 ($5.25 + 2.70) plus tax per person for making our meals combos! Adding insult to injury, the onion rings tasted horrible. This is from a person who never met an onion ring she didn't like! And the amount was large. One order would have been more than enough for two people to share. Again, the cashier could have mentioned that! We each choked down a couple of these dry, tasteless rings but just threw the rest out. This restaurant wasn't upscale; it serves fast food. Not a place we expected to drop $36 dollars for lunch...much less for food that wasn't to our liking. It was clean and the breakfast was decent and at a reasonable price so I'll give it 2 stars. read more

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Steve's Burgers West really outdid themselves today. I wanted Pastrami Chili Cheese Fries and did not want to drive all the way to Murrieta for that "other place known for their Pastrami". These Pastrami Chili Cheese Fries are The Bomb!! Everything is hot, stringy melted cheese, tasty chili, and tender n' juicy hot pastrami on top of a large bed of delicious fries! Outstanding!! I also ordered the Steve's Burgers Ortega Burger. Super yum!! The Ortega Chili is cooked to perfection! Very flavorful along with sweet grilled onions make this burger extraordinary! One more thing, they offer a Military discount too. Thank you Steve's Burgers West for a memorable meal! read more

Steve's Burgers West - Chili Cheese Fries with Pastrami - Breakfast & Brunch Near Me - Hemet, California

Been here a couple of times and have to say the bugers are pretty good. The fried mushrooms are very good also and the service is pretty quick. read more

I've had their fries in all forms and burritos but something about their burgers makes me a returning customer. The service is always friendly the ambiance is that old school diner feel. For the price the quality and quantity of the meals are great. The bacon burger has to be my favorite . read more

I needed to order 22 breakfast burritos for a morning event. They took my order the day before, and had everything ready at 0630. They threw in salsa, and took it out to my car for me. They were very tasty. Thank you all! read more

DO NOT BUY FOOD FROM THIS RESTAURANT Earlier today, I decided to order a family meal from a Steves Burger, only to be disappointed. It turned out that the restaurant owner had chosen to use the kids' patties in the family meal burgers. Upon speaking with an employee, I confirmed that smaller patties were being used. If you purchase individual burger meals, you'll receive regular-sized patties, but at a higher cost compared to the family meal. Never again. read more

Steve's Burgers West - Receipt for family meal - Breakfast & Brunch Near Me - Hemet, California

This location is going downhill fast. Prices are going up and quality of food and service are going down. The fries were cold and soggy, my daughter's chicken strips were barely thawed out and the employees had no manners, too busy having their own conversations behind the counter than to be mentally involved with the customer. read more

Stopped in yesterday at about 6 or 7 pm and the ordering was very cool (drive- thru), got home, and the food was absolutely FANTASTIC! First time I had been there and I moved to HEMET about a year ago. I thought it was really great and I'll keep going back. read more

Goodwood fooooood friendly staff. But, they should not charge for salsa. Just wanted one small salsa.

I ordered a california burger combo at the drive through. When I got home, the burger was a chili cheese burger. The burger was too soggy for me to eat, so I had to scrape everything off and assemble a california burger with ingredients from home. read more

Disgusting meat texture In my chili fries I asked the worker what kind of meat was in the chili she said ground beef but this doesn't look like ground beef the texture isn't like chicken either it's really stretchy like pork fat. The worker told me to save the food and the manager will give me a refund and the next day The manager refused a refund only a exchange for something else mean while she was killing flies inside the restaurant while people were eating so uh no thank you I would not like anything else . Don't come here their not sanitary and do not provide good customer service . read more

Steve's Burgers West - Meat on chili fries - Breakfast & Brunch Near Me - Hemet, California

The service was super and the food was even better. The portions were dynamic! I am still eating the next day.

Yum! We ordered sesame chicken salad, California burger and fries plus bottle water and ice tea. I don't understand these bad reviews because I thought everything was delicious so anyone reading this review please give this restaurant another try -sometimes staff member will have a bad day (especially around closing time when they're tired and want to go home)so please don't let your first impression be your last impression- always give a restaurant a chance to make a better experience for you- it's very hard to own a private business - ESPECIALLY in California. The restaurant business is expensive and very stressful (with very LOW profit margins) so I always give a restaurant a few tries before i give them an honest unbiased review. Thanks for listening. read more

Steve's Burgers West - Almost finished sesame chicken salad with extra sesame dressing that is why the plate is swimming in it. Lol - Breakfast & Brunch Near Me - Hemet, California

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I go through the drive thru. I order a King Kong burger by itself and a pastrami sandwich combo with fried zucchini instead of French fries. Total comes out to $42.42, which is robbery if you ask me. Pull up to the window and the young lady takes my debit card and doesn't give it back til I get my food. I sign their receipt and leave. When I get home I go through the bag to find my receipt ( wanted to see what cost what) and there isn't one. I check my bank statement and I was charged twice for the $42.42 five minutes between each transaction. I call them up to let them know about their mistake and the shift manager tells me I have to deal with it through my bank. I'll be talking with the owner about it tomorrow and it better get resolved. No matter what the outcome is I won't eat there again. read more

Just had the most worst experience & service here ! First we came to eat with the family & the employee taking our order was so rude & just looked like she didn't want be here. secondly my grandma try to order a ice cream & her reason for denying it was that they are low staffed and wouldn't have time !! like what ? I've worked in food & never ever treated anyone that way. i will never ever spend another $ here. customer service was horrible here !!!!!!$ read more

Where to start...We ordered a family pack of cheese burgers, we received 4 hamburgers with NO cheeses, we said no onions, one had onions, the buns were burnt, we only got 2 LG drinks ( how do 4 people drink from 2 drink cups on the road? We got 3 French fries not 4. Wow has this location has gone down hill. We were regulars, not anymore. read more

I paid $50 for a breakfast burrito and chicken strips. The food was horrible. Potatoes dropping with oil, eggs burnt, tortilla dried out and they couldn't distribute the sausage. It was clumped up on one side. So greasy it was inedible. Chicken strips tasted like they haven't changed th3 fryer oil in weeks. Just all bad. read more

The only thing i enjoy here is the club sandwich. The customer service is nice, i love being helped by Destiny. read more

Steve's Burgers West - Club Sandwich no French Fries - Breakfast & Brunch Near Me - Hemet, California

The biscuits and gravy used to be awesome...the biscuits would fill the container....4 tiny biscuits for 10 $ and they didn't have the sausage bits in the gravy anymore. Their tacos are still awesome though. read more

Come on Steve !!! I'm not at all happy with the service or the quality of your restaurant. $11.38 for a Philadelphia cheese STEAK !!! Just a sandwich Ok so I'm thinking at that price it will be good quality meat ! Wrong it was fatty gristly overcooked burnt to a crisp flank steak. A real Philly cheese steak is high quality meat sirloin usually. Served on stale bread the bell peppers all on one half with very little meat ooozing with grease very few mushrooms also over cooked. I had to wait 10 minutes in 94 degrees and the server acted like she was doing me a huge favor ( bad attitude) her excuse was that they had to cook the meat and everything BS it is the same meat they used for carne asada and that is in a steam table container then thrown on the grille to heat it up and melt the cheese which wasn't even real Swiss . First and last time I'll eat here nasty food overprices bad service Steak Sandwich. I'd had given a zero star but it would not let me read more