This is very sad b/c normally this company is first rate. However, on 11/24 around 1100, I called &…read moreleft a message w/ Josh (owner) about my 5-ton furnace making a "thumping" sound. It's currently unusable. Like his voicemail says, he called back in less than 45 minutes & said he would see if the schedule could be rearranged to get somebody out sooner than 1700 & call me back to let me know either way. The phone call never came. Service tech Dylan finally came around 1800 to tell me I needed a new blower fan & that'll be a $100, which is applied to the total cost of repair. He had me electronically sign all these forms saying that I agree to the repair & that a tech would be out tomorrow morning or he would be out late afternoon to install; neither happened. 11/25 I call Josh again & leave another message. No return call ever comes. No technician ever comes. Later that evening Daisy calls to see if I got the repair estimate. Time stamp on email is 1707. The email asks me if I "accept" estimate & if so to call & arrange for a tech to come out to install. I thought this was already handled when Dylan came. Now it's HAPPY THANKSGIVING & still no working furnace. Fortunately, it's a very mild day so my 86 year old mother won't be huddled in a corner w/ a space heater. If the company can somehow make this right, I'll be happy to update my review. However, the communication break downs are severe & need to be addressed. UPDATE 12/02/20 A week later & a different tech (Ben) the company got my furnace running again. When Ben came out he diagnosed the furnace needing additional parts. A transformer $368 & a popper fuse $129. As promised, in an effort to make things right the company waived the $368. Through it all the staff maintained a high level of professionalism, even when I got a little pissy.

This company has apparently been sold to Premier Heating and air. Sorry to hear. Please do yourself…read morea favor and stay as far away from this new company as they are crooks. I had a compressor replaced 6 months ago, before the company sold. Now I'm being told that I have to run a $1200 isolation test to find the leak in my system. Called my old A/C company and he fixed it same day. No test, no $1200 bill. Please stay away from Premier/ service first pros!

We couldn't be happier with the service from Phil and Kevin his technician. Communication was…read morestellar, and they got us what we needed and installed it professionally and quickly. Our old house was a challenge and needed a whole new system...we're so glad GeorgiaSpec was recommended to us!

Quick to respond, easy to work with, and very thorough in their inspection…read more Great value for your money.

I had them install a new HVAC system and they didn't install it fully or correctly. They refused…read moreto make it right when I offered to pay the service charge for them to correct their installation errors if they would pay for the new thermostat. Don't believe the homey, folksy commercials. They are sharks!

We had an intermittent problem with our HVAC. It would run for awhile and then stop. We called…read moreanother company and their tech did nothing! Then we called Shumate Mechanical. They sent Mike the next morning. Within 30 minutes, he fixed the problem and showed us how to prevent the problem from of occurring again. Great job! Highly recommended!

If I had the choice of not having to choose one star I would! This company is a complete scam, they…read morequote you for something and then it is 10 times more than that, do not even provide you with a decent range of an estimate. Charles pretends to be working on your unit only for you to find out he took coolant from it and leaves you in worst shape than you were before looking for their service. If you call to get the issue evaluated they tell you it's your fault and and rudely hang up on you. They are not honest at all. This happened in the middle of summer, unit used cool as normal then one day it didn't. Call them to fix the issue and after several hours working on the unit Charles said, "give it 24 hours to cool again!" We paid for their service completely the same day, and even tipped the guy. We waited 24, nothing now it was even hotter, called them and they said wait 24 more hours, waited 48 total, nothing. Called them and they said that is the normal temperature the unit should be. Are you kidding me? The thermostat was reading 78°F in the summer. They said it's because the thermostat was placed wrong and gave the wrong temperature. I do not need a thermostat to tell me how hot it is, when I clearly knew that he should've been colder because the air conditioner used to be cooler before we had the issue. Long story short they will scam you, and make the issue worst, run!

We have a very old system that is not completely broken yet. Charles was very nice and very easy to…read morework with. Woke him up at 6:30am on a Saturday after a sleepless, hot night and he was here by 11:00am. Price was competitive for a new outside motor and an outside breaker box repair. He even gave us a $100 off for when we need to replace the unit. Would recommend and when the time comes he will get our business for a new unit.

Have used RK on two separate occasions. Both times, the service was prompt and friendly. Also, love…read morethat we are supporting a local business!!

RK was recommended to us by a neighbor because my past HVAC service was off today. The outside air…read moreunit was hardly starting and was running noisily this week. I was concerned the unit was going to die. He diagnosed the problem and fixed it with parts from his truck. RK also thoroughly cleaned the unit because my past HVAC service couldn't clean it. He's honest, capable and reliable. His prices are competitive. Nice guy too. I've already added RK to my calendar to request another checkup and service next year.

We came in from out of town and our house was really cold from the heat not working while we were…read moreaway. Curt came out on very short notice and found the problem immediately. We thought we might have to spend a very cold night in the 30s with no heat but he got it up and running. He knew what he was doing and we were very satisfied with the service.

Best experience I've ever had with an HVAC business. Gives you just what you need and doesn't try…read moreto sell you something that doesn't need replaced. Very knowledgeable, and polite.

We have a service contract with Emergency, we've been pleased with their service and we enjoy…read moreknowing our units receive maintenance every 6 months. Mo has been very helpful to take time and explain anything we've asked about the units. As a real estate agent I receive lots of requests for vendors for a variety of work, however heating and air is one of the most needed. I have linked Emergency to my preferred vendor lists. Thanks for your quick responses and professional service.

I have been so blessed to have stumbled across this company after another was a no show, years ago,…read morethey are amazing, efficient, very professional. They have fixed my old unit and when I needed the unit replaced they showed up, quickly and got it done. Great pricing and best all around.. I'm a lifetime customer! Wish i could give 10 stars! They are quick to respond to your call!!!

Duncan Heating and Air Services are wonderful. We had a failing heat pump during the coldest days…read moreof the year and Duncan came out promptly for a service call. Unfortunately, our unit and house had bigger issues. The service technician, Jeff explained all of our issues to us and answered all of my questions. We ended up needing a new unit and some ductwork done. Within a week our new unit was installed by Mike and his guys and I couldn't be happier or WARMER!! I would highly recommend Duncan Heating and Air to anyone if you want an honest company and fantastic people to deal with.

Highly responsive. Their decades of experience show. Courteous. Very Reasonable. Locally owned and…read moremanaged.