Stephen with Pool Daddy did an awesome job. New pool pump, new pool cartridge filter, new pool…read morelight, two cleanings and he's planning to meet with my husband next week to go over pool maintenance upkeep. Fair prices. Great communication. Thank you for everything, Stephen!

1 Star - Poor Communication, Poor Service, Pushy Billing…read more We switched to Pool Daddy after our longtime pool guy retired and recommended them. Big mistake. No notice before showing up (even though we have a people-reactive dog and told them in advance to warn us). The tech backwashed directly into our yard, ignoring the clean-out 15 feet away, then tossed in only 3 chlorine tabs. That's it. When I called, I got a lukewarm apology and was told the same level of service we used to get would now cost double. They didn't address the algae issue we already had, so I ended up doing it myself. I cancelled after one week. Then came the multiple payment demands for that single week, before the invoice was even due. Not local (based in Flagstaff), overpriced, and unprofessional. Would not recommend.

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

We decided to use Blue Wave on the recommendation of our daughter's father in law who had had a…read morereally nice pool built. We also did our due diligence and got quotes and proposals by a couple of other pool builders. Steve came out to measure up and do our pool design. He listened to everything we said and was able to incorporate it all into a beautiful pool. We love our backyard, and because we have a good sized side yard that is where we wanted to put it, even with the zero lot line design of our community's houses Steve was able to do this in a way that worked well. We were looking for a pool that my husband could do laps in, I could float around in, and our grandkids could play in-with a seat down the entire length of one side, along with a big bench area. The pool in total was 40ft x 10.5ft, and included a waterfall, and we added on additional travertine decking and a pergola. Once we had decided on the design, Steve went through every single feature and pool option to make sure we knew what each item was and what would work best for us, to get our final quote. After signing the contract, the most annoying part of the process commenced. This was not the fault of Blue Wave, we just happen to live in a county island so Maricopa County was in charge of issuing the pool permit-with the longest waits for approval, and it didn't help that we were also building a golf cart garage at the same time. Other cities in metro Phoenix will allow for the hole to be dug prior to the permit being issued so they get a head start and reduce the total length of time for the whole process from start to finish-not so in a county island. However, as they will tell you, pool construction will take 6-8 months from the time you have your hole dug. For us it was 6 months. Yes, it is frustrating to have piles of earth around the construction area, but there's nothing you can do about that. What I will say about Blue Wave is that we found all the subcontractors to be excellent. I talked to all of them while they were doing their thing. It's a fascinating process to watch. They were all very respectful of our property and cleaned up afterwards. All the contractors showed up when we were told they were coming. Even when there were a couple of hiccups, as there will inevitably be in a large construction project, they were quickly dealt with. Blue Wave was great about me changing my mind about the pool tile a couple of times during this, and when I was still agonizing about my choice (I was a bit particular) they were able to bring out an extra selection of tiles that had one I absolutely loved. They also made a couple of other changes for us during the process with no problem in doing so-we changed to colored lights and expanded the travertine and the size of the pergola. The pool is now finished, we are just waiting for an ozone bulb to be replaced and the trim on the pergola legs to be installed imminently. The pool looks fantastic, better than we expected, and we can't wait to take our first dip in it. Michelle who supervised the schedule, and put up with my emails, was fantastic. She was very responsive to any questions we had. If she didn't answer an email the same day, she got back to me the following day. Jason and Shane the construction superintendents were also great. They were able to answer any questions we had when they came to do their inspections. Steve came up with the perfect design for our particular space and needs. John the company owner called us personally when one of our options was unavailable for the time of installation due to supply chain issues, and suggested a comparable alternative so there would be no delays, which we were happy to take. It's a bit of a nerve wracking process, and not without a lot of dirt in your yard, but I would choose Blue Wave again in a heartbeat to build our pool. Thank you Blue Wave, my pictures don't do it justice. Hi

If I could give zero stars, I would. My experience with this company has been overwhelmingly…read morenegative, and I strongly urge others to think twice before doing business with them. There are far too many issues to list in detail, but the overall our pattern was clear: lack of accountability, and a complete disregard for customer satisfaction. What should have been a straightforward experience turned into a frustrating and stressful situation not once, not twice, but again and again. I gave multiple chances for things to be resolved, but nothing meaningfully improved. It's always been the same on going issue again and again. Save yourself the headache and look elsewhere!!

DJ is very knowledgeable and friendly. He shows up on time and is very efficient and thorough. This…read moreis the second time he has repaired my spa and I find that he is less expensive in his pricing and very honest. He does not try to upsell instead he finds the best and least expensive way to make the repair. I would highly recommend him for any spa repairs that you might have.

DJ is highly responsive and communicates timely. He quickly diagnosed the issue with my 20 year old…read morespa and offered multiple solutions and suggestions to save parts costs. I opted to source a circuit board online and DJ offered to walk me through the change via FaceTime (since I'm fairly handy) or come back and install it if I run into difficulty. DJ is a professional and a pleasure to work with, a breath of fresh air compared to the many fake spa techs out there. His service charge is 25-30% less than most so-called spa companies.

Excellent experience with Westmoreland Pool Service! He was extremely responsive, communicated…read moreclearly, and provided outstanding service. Everything was handled promptly and professionally, and it's obvious he genuinely cares about his customers. I highly recommend Westmoreland to anyone looking for reliable pool service.

I called Westmoreland Pool for the first time yesterday and talked to Clay. I've been struggling…read morewith high pressure for most of the summer and no one could figure out why. Clay diagnosed the issue very quickly over the phone and told me exactly what to do. I couldn't believe it could be so simple but he was right and my pool is working great now. Wish I had found him sooner!

Very professional and honest man. Came told me exactly what was wrong with the pool and helped me…read morefix it.

Upfront, responsive, pricing is within range of other companies, but not over the top. Seems very…read moreknowledgeable of how to maintain a pool.

The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

Completely left me hanging, told me someone would be out for a repair, no one showed up. Didn't…read moreeven let me know someone would not be coming out and completely ignored text messages when I reached out for updates. Terrible communication, completely unreliable. There are hundreds of pool companies. Don't waste your time with this one.

I've been through a different pool service company every summer for the past 5 years. All were…read moresub-par, failing to keep up with the summer heat and nearby trees that would inevitably turn my pool green. Thankfully I was referred to Angel with Ocean Views and he has been amazing! He's good, reliable, affordable, and not to mention a very kind and friendly guy. Would highly recommend him!

We've had nothing but great experiences with Angel. He's always helpful whenever we have questions,…read morevery communicative, and consistently on time. Our pool is always left spotless after each visit. Works with our schedule if ever needed. He's honest, reliable, and his pricing is very hard to compete with. Highly recommend if you're looking for dependable pool service!