This is an update to our review of (AZ POOL 360), Melissa was prompt in responding to our review, it seems they never received our voice mail due to a technical issue with their phone company. She was happy to address our concern the the Hayword controler and scheduled the business owner (Joe) to come on site to look in to the issue at no charge, Joe was prompt in arriving, took his time to resolve the issue, and while at it he provided us with what you might call a (Pool 101 school). Hence, we're revising our previous review to 5 stars to reflect the excellent and prompt service we received from this local business (AZ POOL 360) this morning, we do highly recommend them. As for HAYWORD POOLS, the manufacturer of the equipment, we still stand by our previous rating and comments in regards to their atrocious customer service, we're still waiting a response from them for over a week now. read more

Joe Bell came out promptly to help me get my Pentair VSF Variflow pumo and Aqualicic controller set up correctly. He was knowledgable about the limitations of getting two different brands of equipment to talk to each other and was able to program a practical work-around. Joe was efficient, smart, personable and charge a fair price for the service call. Would totally use him again. read more

Called twice and they never responded. I'd understand if they couldn't take on new clients.

Excellent service! Great communication and excellent quality service. Melissa communicated on my initial request over Yelp and then Joe followed up to confirm appointment. Joe and George came and cleaned my filters and serviced my spa and leveler. Excellent Service. Highly recommend. I will continue to use AZ Pools 360. Thank you! read more

Respect workers show up wearing masks during these uncertain times. Joe Bell has been our weekly service tech for 2.5 years. Initial consultation consisted of our making our expectations clear. During the course of this time span Joe has become more surly at any personal contact. Joe is NOT a good communicator. His style is to be curt and brusque. Today was Joe's last day at our home. We are honorable in taking care of our bill the first service day of each month. Our pool and system were not problematic and certainly did not require start up nor untoward maintenance at the onset of hiring this company. Joe is indeed not an honorable man, as he has simply not been consistent performing the tasks we requested and has gone so far as last week texting that it would be a "deal breaker" for him to vacuum the water leveler area when he vacuums the pool weekly, which we agreed upon 2.5 years ago. Nor does Joe offer to perform/give an estimate for any non-service related tasks; i.e., draining the pool two weeks ago and start up; hence, we contracted with another pool service concern. "OUR final deal breaker" was this morning when he refused to simply check our system to ensure I changed the timer correctly for winter hours. Joe is quick to become frustrated at a client's simple and reasonable request. Yet another example, this morning I asked Joe if he was the owner of this company, which he refused to answer! Should he be the owner, he just lost one of his best clients; if not, ownership is now aware. Certainly not a professional attitude; i.e., leave your personal baggage at home and not bring same to the job. Clearly, we have given Joe Bell adequate "time" to adjust his behaviors. Perhaps a class should be offered to Joe Bell on customer service techniques that really work! (One can take a look at my personal reviews of venues and service company/organizations....I am always willing to compliment and rarely deem it necessary to share unpleasant interactions.) read more

Joe is great. He cleaned my pool filter and gave me all the information I asked for. He gave me recommendations and estimates and did not push for any specific sale. Highly recommended! read more

Joe installed a pool heater for us and did a great job! He did everything on time and did an excellent job communicating to us as well. We would highly recommend him to anyone looking for a good, hard, honest worker! read more

Joe is awesome - so helpful, efficient, and smart! He's helped me with converting a chlorine pool over to salt water, is super efficient and helped replace a broken part, and even gave me recommendations for adding a heater. His experience and knowledge can't be beat! read more

Joe and his team (Melissa) are wonderful. Joe takes extreme ownership for my pool--just what you would want. He is very trustworthy on top of being competent and reliable. If you are considering a pool company, look no further! I am writing this review on my own without any suggestion or prompting from the company. read more

Joe is fantastic!! He has exceptional knowledge and experience with pool systems and equipment. I decided to use Joe to install a new system, both the equipment and the Hayward-Omni Logic automation controls. He took the time to explain how the system works and is very experienced with Hayward-Omni Logic and has direct contact with them. Joe is now my regular pool maintenance company. He does not rush in and out, he is very detailed and thorough to make sure my pool is sparkling clear. Exceptional, A++++. Highly recommended! read more

If you are looking for honest, knowledgeable and due diligent pool man, then hire Joe and his team. We needed to install pool heater, re-plumb our existing plumbing with new diverter valves, fix rust spots on pebble tech, repair rusting table inside the pool, acid wash and chlorine bath. We had four companies giving us their quotes. Quote from AZ Pools 360 was straight forward, itemized and very competitive. They don't try to nickel-and-dime you for every little thing, they want your business! After having a discussion about the process and a timeline, the decision was easy, no other company was even close to compete with them! After we drained our pool, we discover few issues that were not noticeable before. And again, Joe and his team were knowledgeable to address it and found excellent solution; fixing additional items did not add too much to original estimate and timeline. What really impressed me is that after re-plumbing all pipes and valves, Joe painted it with two coats, and labeled everything. Not only it looks amazing, it is not confusing and will last for a long time. Overall, we are extremely satisfied with work that was done to our pool! I appreciated that they didn't rush out to the next job. They came always on time and took necessary amount of time to complete the work. And by the way the fixed our aerator for free! From now on we will be using AZ Pools 360 for all our pool needs. Thank you Joe and Louie read more

Joe showed up when he said he would, a rarity these days. He gave me a competitive estimate, made necessary suggestions, and followed through on the work within his time deadline. Most importantly, I did not feel like I was being taken advantage of. Joe was referred to me by a friend, and I would not hesitate to refer him to anyone else. read more

Pump install of a new Pentair Inteliflo variable speed pump. What a pleasant experience. Had purchased the pump myself (they also sell Pentair and Hayward themselves) but realized it wasn't a DIY project. Asked for a quote and Joe Bell promptly got back with a fair price and was able to schedule within the week, even though we're up in Scottsdale. Punctual, arrived right on time, was very pleasant and obviously knowledgeable. Brought all tools and parts needed to take out the old pump, modify the plumbing, install, test and program the new pump. Worked hard for several hours right through 105+ heat. He even painted the modified plumbing lines for good appearance, and took the time to patiently explain how to work and reprogram it. Very impressed with this gentleman's work, recommended. read more