Watch out. Their Ivory Cream polished Marble is really Travertine. Thankfully I ordered one big one before placing an order. If you order a large order make sure to get in writing EXACTLY what you expect to get. They did make a refund but now I have to get rid of the big huge heavy tile of Travertine 18 x 18 and a giant box and the worst packing material ever made. read more

I made the mistake of choosing Stone and Tile Shoppe over their competitor. I was given a 8 day delivery time frame. After a week I reached out to get an update. Their response seemed to be surprise. Days later a new promise of a delivery date. Then 2 1/2 weeks after I placed an order they sent me an email that product was now unavailable. Having someone's bathroom floor half removed and a supplier that only cares about their bottom line is not a place to be... Take my advice, find a trustworthy supplier that actually values the people that that keep their doors open. Customer service always matters! read more

The stone was perfect, the transaction was easy and before I drove to the warehouse to pick up the stone they sent me pictures to make sure I liked it and was sure it was up to my standards. The quality of the stone was exceptional, pick up was easy. read more

Stone & Tile Shoppe - Stone in place around bath tub. Waiting for shower doors and glass and finish plumbing. - Building Supplies Near Me - Los Angeles, California

See all

If you are looking for old fashioned customer service, then look no further. I ordered a replacement tile based off a photo from the online shop and when it arrived, it did not match. Jackie responded to my concern immediately, and stayed in contact every day while she hunted down an appropriate tile. She then sent the tiles to me at no charge. I was so impressed by the amazing service I received. Thank you Jackie! read more

I purchased molding for my vinyl flooring, specifically for use on stairs, and unfortunately, it did not work well at all. The product was not suitable for the intended application, despite no clear warning on the product page. To make matters worse, when I tried to return it, I was told I couldn't--even though their website clearly states a 60-day money-back guarantee. I contacted customer service for help, but they were not helpful in resolving the issue and seemed uninterested in honoring their own policy. I'm very disappointed with both the product and the lack of accountability from this company. Be very cautious and ask lots of questions before buying anything here. I would not recommend purchasing from them unless you are absolutely sure the product will work for your needs and you won't need to return it. read more

Stone & Tile Shoppe is awesome! Great communication and customer service. We had a problem with FedEx Ex shipping, worst company I had ever worked with. Stone and Tile Shoppe took care of the problem and found a different delivery company that gave great service! Will definitely use them again. read more

I have to add an important update. They sell your information. I only used a specific email address at tile shoppe and that email address has now been sold. I am receiving so much spam. So while their service was exceptional, just beware that they sell your information. read more

Great experience! We built our home in 2019 and wanted to replace all the carpet in the bedrooms with the same tile that we already have in the rest of our house. We went to a local place and the tile was $3.75/sq ft. Stone & Tile Shoppe had the same tile for $2.39/sq ft, plus free shipping if we spent over $2499. We didn't necessarily need that much tile, but it was STILL cheaper to spend $2499 and get a little more than we needed. We did end up having to pay $300 for the shipping since it was back ordered at the closest warehouse, but I knew that could be a possibility when I was researching in the first place. We were super happy with the delivery, it was so quick and they were able to drop it right into our garage! Will definitely use them again! read more

See all

I purchased some honed marble from them ,after a week of no contact I inquired about my shipment . I was advised that i could have it for an extra 1,330.00 ( an extra over 35% charge ) They are impossible to reach on the phone other than take a message . Its a bait and switch operation I would stay far away from them. No customer service and complete fraud !!!!! read more

I was panicking because I could not find tiles to match my existing mosaic. Then I came across these on the Stone and Tile Shoppe website. They look perfect! Great shipping, great communication, great product! read more

All honesty, I never yelp. But I felt so strongly about this. I would NOT buy from this place!!! We bought tile for a remodel, and looked to return excess material within the 60 ay return policy. I was then informed that the tile we bought was not part of the 60 day return policy, It actually had a much shorter window of 30 days. I was directed to their return policy page that is headlined by their fantastic "Money Back Guarantee" 60 day return policy but if you scroll down several pages you will find return policies by brand of tile and stone.... So if you are informed about what brand of tile you purchased then you can match the the return policy. Fantastic customer service.... Oh, and they don't want to talk to you on the phone! read more

I have over 3,000 paving areas about to finish and found I need just 5 pieces of 16X24 marble pavers. Previously I bought the pavers from Home Depot because it's close to the jobsite and easy for delivery as I have 25 pallets and good service, although it would take some time for delivery. Because the job is finishing and I need this 5 pieces quickly, so I searched on Google and found Stone & Tile in Los Angeles offered the stone that I need. I called them and subsequently exchanged emails, made the two orders for two types of marble pavers and drove to the supplier in Hayward in the Bay Area the following day. While the two orders were just about $150, the curtesy, the response speed and the attention I have received from them is like you are their top top customer: they communicate in a very professional and nice way both over the phone and by email, and their response time is the shortest that I have ever experienced. Instead of waiting over the phone for 10 or even 20 or 30 minutes and going through recording after recording and sometimes unable to speak to a real person, their representative would be on the phone within 1-2 minutes if not immediately; instead of promising to check product availability with the supplier and waiting for days to respond, they emailed me the availability in less than 15 minutes, much faster then I would have possibly expected; instead of processing the order (especially my order is so small in dollar value) with long lead time, they were able to arrange my pickup the very next day despite it would need contacting supplier on ordering and releasing to pick up. All in all, I consider their service the very very best and highly recommend this company. In particular, Jackie who helped me throughout the process is exceptionally wonderful. Thank you Jackie and thank you Stone & Tile. read more

We got our wood today and it is in perfect condition as we hoped. Definitely a good experience and will purchase from again.

We had an excellent experience with the team at Stone and tile shoppe, they really went the extra mile. Thank you for all your help!

I purchased a pallet of stone that I was extremely excited about. when it arrived, the look and style was very different from what I was anticipating. I was told that I needed to cut it to achieve that look. I had discussed the project with the Representative , Nancy, that this was an outside patio project. I gave her the stone and sizes that I was interested in. Not once, did she say that they had a standard thickness for the tiles that I needed for a patio flooring for the durability of the stone and project in fact, she said they did not have any other thicker tile. I spoke with the owner who said that was incorrect. when I discussed this experience with the owner, he spent more time trying to prove I was wrong then helping me get the right product. I think overall, very poor customer service and lack of accountability. I went to another provider and they spent time with me understanding my project and guiding me not just trying to take my money!!! That's how it should be done! read more

Great prices, great communication and beautiful product!! HIGHLY RECOMMEND!!! Nancy was beyond responsive and helpful!!! THANK YOU!!!!

After paying an exorbitant amount for shipping, 2 of my boxes were received cracked. Upon finding out about it, I called to find our what recourse I have. Was told that unless reported in 24-48 hours there is nothing they will do. My contractor found it upon starting the job after opening the boxes on the shrink wrapped pallet. I'll go elsewhere next time. ​ read more

Do not order product from this place choose a different website like Bedrosian's or Floor and Decor. Items that are back ordered are not listed as back ordered on the website, not only that but it may take days for them to let you know after you place your order. I placed an order for a customer, it took them three days to tell me that it was back ordered after I had placed the order, and spent the money. I could have spent those three days researching alternative vendors and materials. But instead that time is wasted because of the misleading website and lack of communication. read more

Stone and Tile Shoppe is the best. All the great products at very reasonable prices. Customer service is fantastic. I highly recommend them. read more