(4/5) 6/27/25 We…read morerecently transferred to a new unit, and it's been a breath of fresh air. The complex is very well maintained--beautiful landscaping, a peaceful lake, and consistently clean and freshly painted buildings. The interiors are equally well-kept and follow a unified color scheme. The management sends out safety notices (especially regarding kids playing or riding bikes in the streets), which I appreciate. Honestly, why anyone would let their child run around unsupervised in traffic is beyond me. The complex is large, and the nightly trash crew does a great job. That said, some residents leave trash in front of the dumpsters instead of using the designated area, which is frustrating--but not the property's fault. My experience with the front office has been mixed. Aside from Lisa M. who handled our transfer and was fantastic, I've found the staff somewhat underwhelming for a place that should emphasize customer service. Now for the best part: Maintenance is outstanding. We've lived here since 2022, and the maintenance team consistently goes above and beyond. (Aaron, Ramon S., and Stanley) have all been professional, kind, and quick to respond to any issues. I truly feel safe living here and appreciate the behind-the-scenes work that keeps everything running smoothly. Edit: 3/4/25 Shoutout to the office for recently reaching out about noise complaints. This is a family-friendly community, and loud subwoofers and blasting music don't belong here. They said notices would be sent to those causing the disturbances--fingers crossed for change. Edit: 2/28/25 Maintenance is still the MVP of this complex. They truly keep it running. Unfortunately, my one office interaction was less than helpful. Asking residents to record noise disturbances (rather than proactively addressing them) isn't a great look. It's frustrating to live with loud music you can hear inside your home and be told to do the documentation yourself. Original Review - 4/18/22 If you're thinking about moving in, avoid units larger than one bedroom, especially the ones with stairs. The A/C setup is not ideal. Vents face the windows (why cool the outside stairwell?), and one room stays about 15 degrees cooler than the rest. The spare bedroom gets little to no airflow at all. We had high electricity bills, and it was still hot inside. The maintenance team tried hard to help (big thanks to them), but the design and insulation just don't work for Texas summers. Beautiful property, but summer is rough in these floor plans.

The team at IMT Cinco Ranch is great! Kind and helpful! Love them! They always have a smile for…read moreresidents.

I've been living on this property over 2 years and have no complaints. It's a safe and quiet…read morecommunity. Maintenance is responsive in a timely manner. Our manager , Sandra is amazing! She's friendly and understanding. AND she insures this community is well kept! Perfect place to call home

Poor parking lot spaces. Create outrageous new rules VERY OFTEN. Pest control is never called by…read moreadministration. Many rights are taken away.

We were actually great and had rave reviews about our complex when we first moved here. We have new…read moremanagement and it seems like stuff has just gone down hill. Maintenance has started to take longer to fix our requests after 2 years of being here. We paid extra for a set of stainless steel appliances that they assured would be installed on the day my finance took off for this to be done. THEY NEVER CAME. And we had been calling them periodically throughout the day and were assured IT WOULD BE TAKEN CARE OF... But apparently he took the day off FOR NOTHING. They knew my fiancé took the day off to be ready for the installation and again still assured him it would be done. HE TOOK THW DAY OFF FOR NOTHING. WE KEOT CALLING ANS THE OFFICE SAID WE WERE CONFIRMED NO MATTER WHAT... we still are waiting on the stainless steal appliances. Oh shoot and just throwing this in there, our AC is about useless - see pictures

So far my experience with this apartment complex has been great! Marco especially answers all…read morequestions without hesitation. Alicia has also helped a lot! By far the most informative leasing agents I've come across.

Great experience touring Birchway Perry Road! Jennifer was a great guide for my client and I :) My…read moreexpectations of the property and units were fully surpassed! One of the biggest and nicest 1 bedroom units I've seen - will definitely be recommending more clients to Birchway and I look forward to working with Jennifer again!

Typical Greystar property. It's just a new, shiny cover over their routine lack of professionalism,…read moreurgency, and honesty. They will often not pick up their phone, and when they finally do, they'll be dishonest and not get back to you ever.

When I say wow!!! I mean it. The community is amazing!!…read moreAnna is the real mvp. Going above and beyond her job description. May god bless all that works in the front leasing office. Truly family oriented business. Thank you Anna for helping me recover my life inside of my fabulous apartment.

First things first I want to thank Luisa for communicating so fast and efficient with me this early…read moremorning on my situation. Just moved in and super thankful for being able to rent this beautiful apt. Thank you for taking so diligent care of your tenants, this community is amazing. The new paint job is coming along so well cannot wait for the finished results. I want to wish everyone in the Leasing office a Merry Christmas and my family appreciates y'all for having us at Oak Grove Apts!!

The front office staff is amazing. I just signed my lease here and I'm very excited to finally have…read morea great place to live. They are very responsive to emails and phone calls, they're helpful in all situations, and they are very friendly!

Deja made this experience the best ever!! She was so patient and sweet. The property is beautiful…read more Very happy customer!!!

I toured the property on Thursday, April 23, and Brianna was the leasing agent who assisted my…read morepartner and me. I currently work in leasing myself and will be moving in July, so I pay close attention to professionalism, product knowledge, and overall customer experience when touring. There were both positives and areas for improvement. The highlight of the visit was the apartment itself--we really loved the 2x2 model, and the overall property and location are very appealing. However, the tour felt rushed and lacked important information. We were taken directly to the model unit, but no amenities were shown or explained. While I understand the pool may not have been presentable at the time, there was no mention of pool hours or details. We also were not shown the gym, mail area, or amenities within the office, nor were these features explained during or after the tour. Back in the office, the experience remained limited. Pricing was briefly discussed, and we were handed a sheet with floor plans, but there was little explanation of the application process, fees, or qualifications. I had to follow up with additional questions afterward because I didn't feel fully informed. I was initially very interested in a one-bedroom, but was told there were none available to view, which makes it difficult to feel comfortable applying without seeing the layout. That said, the 2x2 we toured is available for our move-in timeframe and is within our budget, so we are considering that option. On a positive note, I called back on Saturday and spoke with another leasing agent, Jordy, who was extremely helpful and informative. He took the time to answer all my questions and provided detailed information on multiple available units, which I really appreciated. Overall, the property itself is beautiful and priced well, and we can definitely see ourselves living here. However, the initial tour experience has made us second-guess moving forward, as strong communication and transparency are very important to us.

Brianna is the best person to go to, she is very knowledgeable and friendly…read more the apartments are super clean, quiet and in an excellent area.

Hello, I am writing…read moreto formally notify management of a serious security incident that occurred on the property. On 12/31/25 all four tires were stolen from my vehicle while it was parked at the parking lot by the second entrance I discovered the vehicle on 12/31/25 7:00Am. Significant damage was caused, and the vehicle was rendered undrivable. A police report has been filed , and photos documenting the damage are available upon request. What is especially concerning is that I am aware this type of theft has occurred previously within the apartment complex. Given the repeated nature of these incidents, it appears management was--or should have been--aware of an ongoing safety issue affecting residents' vehicles. I was not notified of any prior incidents nor warned of an increased risk in this area. This serves as a formal request for the following: * Written confirmation that this incident has been documented by management * Information regarding any existing cameras on the property and whether footage is being reviewed * An explanation of what security measures are currently in place * Details on what immediate steps will be taken to address and prevent further incidents (e.g., increased lighting, security patrols, cameras, or resident notifications) While I understand that apartment communities often disclaim responsibility for theft, management does have a responsibility to take reasonable steps to address known and recurring safety issues and to notify residents accordingly. The lack of preventative measures or warning in light of prior incidents is deeply concerning. I am requesting a prompt written response addressing the above points. I would also like to discuss reasonable accommodations or resolutions moving forward, given the financial loss and safety concerns resulting from this incident. After I wrote this honest review about tires being stolen and other security issues, and the manager said she would call me, claiming I was "trying to ruin the complex's reputation." I found this extremely unprofessional, as she seemed more concerned with protecting their image than actually addressing the ongoing problems. Now that I posted this review, she's stating that I am not a resident just to make the property look good but that's ok. The photos speak enough for itself, and if the other residents were to speak up to then maybe we're able to actually resolve this ongoing theft problem. You never think it's going to happen to you until it does. This is just sad. #speakup 1/2/25 I am extremely concerned by the unprofessional conduct of management following a review I previously posted. Instead of addressing the issues raised, the apartment manager contacted my mother regarding my review and has continued to make repeated contact with my family to ensure it is known that she is upset about what I wrote. This behavior feels inappropriate, intimidating, and crosses personal boundaries. Reaching out to a resident's family members over a review is unacceptable and has made me feel threatened and harassed rather than heard. Reviews are meant to provide honest feedback. Management's response should be focused on resolving concerns, not retaliating or involving family members. This experience has left me deeply uncomfortable and raises serious concerns about professionalism, privacy, and tenant treatment.

i went to view these apartments, and don't get me wrong they are by far perfect the view was…read moreamazing, office agent was wonderful. first i presented things to the leasing agent so she could be aware of what she was about to get into upon processing my application. miss. andrea assured me and my co applicant that there would be no problems with getting me approved. the problem was when i moved to houston, i broke my lease to move here, which caused them to place and eviction on my credit report, nevertheless, they have a program that's called second chance which allows you to pay the back rent off while paying to move into the apt. ok everything was fine my co-applicant filled out the app for me and her and she also submitted the payment of 375.00 off the wrong card,(redflag). a day or two goes by and i contact the office to get an email submitted to me to send over my documents for the apt which was my check stubs. jeanette the office manager ansewered the phone and she called herself assisting me, she then passed judgement off of the background check which showed the eviction but if these are second chance apt as i was told, that shouldnt matter plus that was paid off which i informed the agent. this woman submitted my app without me putting in my income stated my coapplicant documents couldnt be verified, why not?? called the 1-800 number for the app they use for verification. i was told this decision was on the manager she made the decision based on a return payment which could have been processed again. due to previous tendants using cpns doing fraud she placed us in that catorgory. i think reallly dont think she like blacks at all. the apt are nice but i wouldnt recommend. im pissed off cause this is how she handled it, stated i was a red flag from the jump how ?? cause im black with on eviciction.?/ bs