I brought their Facebook ad for a used Dodge Challenger, my truck to trade, and cash to cover the difference. As usual, the negotiation takes unreasonably long, as they're trying to maximize profit from this auction car (Enterprise rental). And as typical snake oil salesman try to charge BEYOND just taxes & tag TO SELL ME THEIR CAR! AND they added it to the top-line value on the paperwork...to increase the sales tax and pad their sales figures. A LIE...that it was not fees for inspection, cleaning, and other such services. I demanded, and received, a 1 year warranty (to justify this new "value"). The car needed a new shock, so they gave me a loaner for a couple days, WHILE THEY PUT THE WRONG PART ON! The salesman Brady, and the manager of the location knew about this!! No doubt the shop did, because when I returned to get them to redo it, I was told the REAL part would take A MONTH to receive! It really took 3 by the time I drove off the lot repaired. They didn't want me to cancel the contract, SO THEY SMILED WHEN THEY GAVE ME THE BROKEN CAR!! NEVER have I had such a dishonest and disrespectful experience at a dealership! I even tried to hire an attorney to combat and retard the audacity for car salesman to think they are untouchable! Sales goal-focused models lead to BAD customer service and letting UNSAFE cars on the road! The one star is for Mr White, in service, for being honest and communicative. I recently upgraded this vehicle, which never caused me any issues. Because this Nissan place knows that Dodge makes better cars than them...OR THAT'S ALL THEY'D SELL, IF THEY REALLY CARED ABOUT THEIR BRAND! Sales people are TRAINED how to take advantage of well-meaning people...who naturally avoid confrontation. STAY AWAY FROM THIS PLACE! DO NOT FEED THE SNAKES HERE! read more

72.00 in misc shop supplies. No list 10% of a 782. charge. I asked for a list didn't get one. I was told that's standard. Yes a standard way to rip off the customer. Nissan has built their vehicles so they must be serviced by Nissan. Going back to Toyota! read more

Today, I came in to figure out what was going on with my car as it's been rumbling and to get my cabin filter replaced. I know they were busy but I felt discouraged to sit and wait for the vehicle so I chose to leave and go to another Nissan location. I usually have excellent service so I will come back at a later time. read more

Stone Mountain Nissan - Car Dealers Near Me - Lilburn, Georgia

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I would give them zero stars if I could. My husband and I drove down to look at vehicles based on an add he saw on Facebook, I stayed in the car due to a headache, and the "salesman" (my husband thinks his name was Pat, or Patrick) and I use that term loosely, tried to run his own agenda on what type of sale he should be making tonight. He would not even listen to my husband about his budget or what we were looking for. I am never looking here again, and I will do what I can to steer people away. We would have purchased tonight had we found a salesman who would actually listen. read more

Stone Mountain Nissan - Sign - Car Dealers Near Me - Lilburn, Georgia

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Amazing time.Salesman was Awesome. Very nice and knowledgeable. Customer service was A-1. I recommend this dealership to anyone

Experience wasn't anything out of the ordinary, service advisor was kind and helpful. I was in and out in about an hour. Doesn't really inspire confidence to take your car for service when you see that. read more

Stone Mountain Nissan - Car Dealers Near Me - Lilburn, Georgia

If I could give less than one star, I absolutely would. This was by far the worst dealership experience I have ever had. If you're considering buying a car from Stone Mountain Nissan, do yourself a favor and look elsewhere--you'll save time, effort, and frustration. We were in the market for a new car with a trade-in. Carl, the so-called manager, personally insisted that we bring in our vehicle, promising that they could offer us a better trade-in value than what we had already been offered elsewhere. Trusting their word, we made the trip, expecting a fair and professional evaluation. Here's what actually happened: 1 Carl didn't even have the basic courtesy to meet us. After convincing us to visit, he was nowhere to be seen when we arrived. Instead, he sent out a junior, inexperienced staff member who barely introduced himself before taking the keys to evaluate our car. 2 After looking at the vehicle, the junior rep rudely dismissed us with a simple "No, we can't take it." No explanation, no discussion--just a complete waste of our time. 3 When we asked why Carl had assured us a better offer, the rep had no answer--just a robotic "Sorry, we can't take it." 4 We requested to speak to Carl, who was supposedly the one in charge. Instead of coming out to talk to us, the rep went inside, came back, and bluntly told us that Carl was "too busy" to meet us. Too busy for a customer that he personally invited in? Absolutely unacceptable. Agreed that offering a better value (or not accepting the trade-in) is their choice, however, the sheer rudeness, lack of professionalism, and dishonesty displayed by Carl and his team is disgusting. If you value your time, do NOT visit this dealership. They will lure you in with false promises and then dismiss you without so much as a basic courtesy. I honestly don't know how this dealership has more stars with such pathetic customer service. Save yourself the frustration--go to a dealership that actually values its customers. Attaching screenshots of our conversation for proof. read more

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Pat has been my family car dealer for years. I'm on Nissan 4 and 5 now. G r e a t j o b!

Bait and Switch Ricardo Shepherd at the dealership sent me a letter stating they could offer me $9409 for the Nissan Leaf I purchased from them 15 months earlier. I texted back and forth with the dealership to verify that if I came out there, my vehicle with 29k miles on it, in good condition, would be worth $9409. The answer was yes. When I got to the dealership, they offered $4500. I wasted an hour and a half of my time to get offered 45% of what the car's current Kelley Blue Book wholesale value. read more

Stone Mountain Nissan - Car Dealers Near Me - Lilburn, Georgia

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I was doing some car searching, and wanted to come in and test drive a 2021 Rogue SV since it was in my consideration of vehicles. From entering the dealer to leaving, the salesman that approached me was just so incredibly pushy on me buying a car that day regardless of me telling him that I was looking at other vehicles and was going to make a decision either at the end of the day or following day. Jesus, even if that was the car that I finalized on I wouldn't have bought it from there because of how uncomfortable he was making me. read more

We purchased a 2016 Nissan Murano December 21, 2022 with only 67k miles on it. Two months later the dealership tells us that we need a new transmission. After spending $20k on the the vehicle this is very upsetting. Consumer affairs for nissan said that since the vehicle has only been to the dealership a "few times" before we purchased it and since the warranty stopped at 60k miles, they cannot help. I've owned many vehicles and have never had any issues with Toyota or Honda and will never purchase a nissan again. We will get rid of the garbage vehicle and never look back. There should be a recall as this is a safety issue, but hopefully someone will read this and avoid the mistake of purchasing a Nissan with a CVT. They have this issue on the 2015 up until the latest model versions. Somehow they can get away will selling garbage. Please avoid this vehicle and make for your own safety. read more

I don't know how many times I have had issues with this dealership, which I originally bought my car from! Last few times took it, they NEVER TOPPED OFF MY FLUIDS! My car ran hot and had to be towed back to the dealership, and I brought it in for a KEY MALFUNCTION! They tried to blame me, but I keep receipts. Next, while that was being fixed, found out I had a flat tire. Placed a donut on the car, and went to pick it up. I found them tokyo drifting my car in the parking lot around the curb. I was astonished and completely shocked. They truly abuse women's trust. Go with your man, brother, dad, uncle whatever because they will overcharge and RUIN your car. Never going back periodt. read more

Stone Mountain Nissan - nissan stone mountain- service center - Car Dealers Near Me - Lilburn, Georgia

Beware! Make sure that the "service professional" text you how much your service will cost BEFORE they do ANYTHING! You should sign off on the service PRIOR to the service. They gave me 3 different prices for the service. Most of the service workers go by pseudonyms: BJ, TJ, KG so it is hard to know who you have talked to or who you are working with. They gave me NO RECEIPT for services. So there is no record of what anything really cost or what was actually done. Try AAA. They are legitimate. read more

I bought a 2020 Maximum from this dealership wheels on Maximum squeaking every time turning left took it to service department 8 times problem never solved Service Manager told me their was nothing else they could do deal with it. I decided on a second option took my car to Nissan in Chamblee the service team was very nice and helpful in helping me figure out why my wheels were squeaking. Nissan in Chamblee replaced my front brakes with better brand of brake pads and so far no squeaking issues they also told me if i have anymore problems with squeaking bring my car back there was no charge do to my warranty and also given a free car wash. Stone Mountain Nissan needs to do better. Nissan in Chamblee will be my go to for car service and my next purchase of a car. read more

‼READ BEFORE VISITING‼When dealing with thousands of dollars customer service should be great and my experience here was far from that. My boyfriend was assisting me with buying a new car and was the only person that spoke with salesman Shah. There were other people before us deciding on the same car we wanted. There was a cheaper option we wanted to check out across the street but we were stopped at the door by Shah saying "I will match the price of the car you want to look at, go sit down". We sit down and a "manager" approaches us wondering what's going on...we simply said "we just sat down because of what your salesman said". Salesman Shah proceeds to immediately lie and say he never said such a thing. The "manager" says he will work us a deal but not the one we were just told to make us stay in the building. While we wait, my boyfriend asks the salesman why he just lied about what he said, Shah responds with "if you want to play games I'll sell you this car for your price and only give you 10k for your car". (My car sold for $18,500 hours later). At this point I was very uncomfortable with the situation and my boyfriend said he wanted my keys back so we can leave. While we're waiting for our keys Shah is in a room laughing with the "managers" so my boyfriend got the keys himself. The next day, random number calls and it's salesman Shah, I answer and tell him he can speak with my boyfriend since I was busy and he says to him "do you still need a car". The fact anyone called other than a manager with an apology is unacceptable coming from a professional standpoint. My boyfriend hung up and texted him from his own phone since they were texting prior to our in person experience. While this is going on Shah is calling me multiple times and I did not answer. Shah then screenshots his message, sends it to me, and feels the need to bring up my boyfriends RACE⁉⁉ Disgusting right. And why he texted me personally like this is beyond me. I'm not sure who these people think they are but I am disturbed that I even filled out any documents with this establishment. Give your money to people that actually work for it in a nice, friendly, and professional way!!! Photo attached is the text I received from Shah with the screenshot of what my boyfriend texted him. *SIDE NOTE: Since this establishment has made it clear they do not like Turkish people, the extremely kind GM at the Toyota across the street is Turkish. Go there. I will be calling Nissan corporate on Monday to see if they have the same feelings towards the Turkish community. read more

Stone Mountain Nissan - Car Dealers Near Me - Lilburn, Georgia

Bought new older Titan from these folks. Several issues. Had to return the vehicle several times. They do there best to not fix things under warranty. Having heat and diverter issues. Taken it there 3 times. Still no resolution. Just found out one of my heat issues is a stuck thermostat. You would think they would atleast change that. And see what else would be defective. Best they could do is offer a complete dash tear down. At my cost. Really. read more

Abdul the salesperson is a man of his word. Straightforward on whether he could assist us with the purchase of a vehicle. AJ was thorough and persistent in helping and we were successful in acquiring a brand new Nissan Kick. Thanks you guys . read more

By far the worst experience I've ever had at a dealership, and car buying is already overwhelming enough so that's saying a lot. I was shopping for a car online and found what I was looking for at Stone Mountain Nissan. I was fully prepared to purchase the vehicle in full, so long as the actual vehicle matched the online description. First, the salesman was incredibly rude and bossy. Telling me "sit down" "go outside to the car" "wait here" never a "please" or "would you mind _______" Just barking orders at me. This annoyed me but I was still interested in the vehicle so I chose to ignore it. But once I sat in the car for a test drive, I got a glance at the odometer. It was nearly 60k miles higher than what was listed online, and there was an obvious cigarette burn on the drivers seat. I asked if there was another of this same car, and if so, what the mileage was. The salesman said yes, and that the mileage was 55k (also nearly 30k more than online) Frustrated, I ended the test drive early, citing the discrepancy. He tells me "oh that's a mistake online" I mentioned the listing literally says "odometer is 43k less than Market average" a blatant lie. The salesman tells me to wait for the manager to "see what we can do" When she finally gets to me I explain the issue, and she gives a half ass apology, then attempts to not only sell me on another car, but tells me my bank loan rate isn't as good as their financing...yea ok. Overall terrible experience. read more

Stone Mountain Nissan - Carfax showing they're lying about the mileage - Car Dealers Near Me - Lilburn, Georgia

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I scheduled an appointment and also did a phone verification twice to ensure that they had a part from my vehicle. 4 hours later for my schedule appointment they said the part hadn't come in to come back tomorrow. Came in early for my schedule appointment the next day. Waited 6 hours to get a key fob programed. Avoid at any cost coming back. read more

This was my first time going through the "new car" process and my experience was wonderful!

They do not change oil or filters. I was a long time customer but after my last visit, with a bill over $500, I don't believe they do what they said they've done. Visitors beware. Their manager, Bob, even called me about my experience after completing their survey. It's has now been a month with no reconciliation on the matter. They will never have my business again. read more

Don't go here. I had work done on my car. Mind you brand new car only driven for a month and now my brakes are squeaking and wobbling a little. I think they have changed parts off my car and put them on another and exchanged mine with old parts read more

Me and husband bought 2 cars In 2 days! We had them 6 months and had to buy 2 new batteries totally $600.00. Way to go stone mtn Nissan .

Handled 4 recalls okay. No issue with mechanics. Poor communication about headlamp assembly back order. Tried to overcharge me $60 for routine CVT tranny flush and fill service I requested during my recall service encounter. Shady, opportunistic service rep with no integrity - a reflection of service department manager I'm sure. Are these reps paid a commission for getting away with charging more than the quoted service charge if they can get away with it ? read more

Take forever to get back about inquiries and they wanted to charge me an extra $5000 for a Nissan Rogue for being "low inventory". Felt like I wasted my 2x hours driving there. They should at least post that on their website with the price of the car. Very sleazy read more

Had my car towed there on Friday granted it was 545 they close at 6. Ok I understand. I told the guy exactly what was wrong. He seemed uninterested and said well I won't be able to look at it until Monday. So I asked about a rental because it's included in my contract. He said no you can't get that until we figure out what's wrong with it. So I'm car less for three days. Only to find out he calls me the next morning and asked me why I had the car towed there. First step in customer service is effective listening. So I had to repeat myself again. He said oh ok we were just trying to figure out why it was here. Update so I got my car back finally. However they weren't able to put me into a rental until Tuesday not Monday how they stated. And they were just not courteous and professional as other Nissan dealerships I've gone too. Will definitely not go back for my maintenance services. read more

I called the parts department, asked about getting replacement keys made!!! I was given a price; I drove to the location, went directly to the parts counter. this was the conversation. "I have a key that is not working properly, and need to have two replacement keys made". 1st person: "We need to verify that you are the owner "; We did, and I was given a price! i agreed and the keys were made, and I paid. I went to the vehicle, one was not even cut, the other didn't work!!! I went back, they called T the 2nd key, THEN I was told that they would need to be programmed if I wanted to use them to start the vehicle . I asked the price for that and was told that it would be $185 for up to 5 keys, but the service department would need to do it!!! I go to service department, they said ( with a nasty, don't bother me) attitude; the cost is per key... parts does not know what they are saying, they are New!! After back and forth 3 times( please note that neither department communicated with each other). I was just running back and forth! The guy at the outside service desk had absolutely NO customer service!! ( I will never go back to Stone Mountain Nissan EVER) I then drive to Duluth Nissan. Finally I found an employee that wanted to work and knew his job! read more

They are average. My biggest gripe is that during this time of covid I feel like they should be more vigilant with mask wearing and enforcing mask wearing among customers in the waiting area. read more

Test drove Infinity QX60, made offer which was rejected, but ending up purchasing car. Financing handled on my end, so I had to return a few days later with payment. Car was to be detailed. During test drive the navigation worked, and there was 1 entertainment system headphone to use for the entertainment system. When I picked up car and drove, and tried to load map, and error appeared saying insert SD card. I located with manual location of card, and there was no card. Called, and they said the card was not in car but it was a $35-40 item. I checked and it's more like $150 if the car has all maps available or $350 if you need complete map system. Car was advertised as having navigation and entertainment equipment. The headphone was not in car. Called again, got excuse it must have been removed during detailing clean up. Asked them to locate and send, but no results. Nissan dealership says they can service and get Infiniti parts, etc., since they are under same car company, but nothing from them. I should have bought same car I found from an Infiniti Dealer. I gained nothing but potential added cost going through this dealership. Have called and emailed, but no resolution on SD card which is needed for car to have navigation, and no headphone. Picked car up on a Saturday, and the shop area was closed, so they said they would find headphone and get price on SD card, but nothing and this Vehicle was bought in February. I will give credit to them for waiting few days for me to be able to get check from credit union to return to get car, but car navigation and headphone in car that worked during test drive should have been in same condition when I picked up car. Just get the SD card through Nissan/Infiniti and send me 1 headphone that I paid for as equipment advertised with car on website and in person. read more

We had a great experience here. The staff was reasonable and friendly. We worked with Tanzeel to get my son in his first car. His customer service skills were 100%. The process of buying a car can be stressful and annoying. I felt they did they very best to make it smooth and easy! I would prefer if they would have a list price on the used cars so that you know what you're looking at off the back and to better negotiate. My only qualm is they didn't fill up his gas tank which is customary at dealerships when you buy a car but that probably only warrants a half a star off, which is not an option here. read more

KG has been a gem for over decade regarding servicing my cars! The mechanics as well, I have a slew a questions and they answer them all. Recently purchased a car used car and Carroll Braddy was very professional and answered all questions as well. Stellar Customer Service from both KG and Braddy read more

Operating under skeevy business practices. My fiancé had a pre-approved check from NAVY FEDERAL CREDIT UNION for an undisclosed amount. The pre-approved check was more than enough to cover the listing price, tax and registration. However the salesman had other plans to add an additional $7k + to the grand total. My fiancé is an out of state buyer and was planning on registering the vehicle in Delaware. My fiancé told the sales rep on several occasions she was not interested in any additional warranty or third party services, she was only interested in buying the 2020 Infiniti "As Is". Warranty and services was still added to the sale price nonetheless! The salesman was more interested in the pre-approved check amount as he asked 3 separate occasions. The salesman later removed the warranty as annotated in writing below but insisted that the detailing of the vehicle was additional and had to be paid ( Stone MTN Advantage $2349 ). My fiancé was distraught and had to walk away from the dealership with disappointment. I honestly felt has a Female my fiancé was taken advantage of and it's unfortunate I couldn't have been there with her because I'm currently overseas on deployment duty. I do not recommend this dealership to anyone. read more

Stone Mountain Nissan - Car Dealers Near Me - Lilburn, Georgia

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I took my car to stone mountain Nissan on a Saturday. I got it back on Monday evening. On my way, it was making a terrible noise. A noise that wasn't there when I took it in. Now I have to spend another day trying to get that noise fixed. needless to say, I paid a lot for what they did or should I say didn't do. I'm so upset right now read more

Beware!!! If you are getting any type of services done on your vehicle to do a check before driving away. They will not report any damages that do on your vehicle. I went in sometime in Jan-Feb of this year for break services. I was the first person there when the service department opened and I had an appointment. While parked outside one of the employees discovered a light bulb was blown on the rear left side and informed me when it was time to check in. I agreed to have the light bulb replaced and have my breaks fixed. I was there at 8pm and didn't leave until 11 am. Once my car was ready I jumped in my vehicle and left not knowing any damage was done to my vehicle. Fast forward to last week Feb 26 and I see that the back left tail light cover is cracked. The only way it could have been cracked was if the light bulb was being changed. I am highly disappointed in not being made aware of any damage to my vehicle. I am disappointed in leaving a message with the service manager and he not returning my call as a concerned customer. I would not recommend this location due to the lack of communication, not taking responsibilities for any damages, and not giving the courtesy of a return phone call. read more

What a pleasure it was to do business with this dealership. I had the fortune of working with Tanzeel, who proved to be quite knowledgeable and helpful. I drove away with my dream car last night. Thanks again, Tanzeel! read more

Stone Mountain Nissan - Car Dealers Near Me - Lilburn, Georgia

One star, only because that's the lowest score available. I called to arrange service on my car. I spoke with Josh. I asked about having my cvt fluid and filter changed. Josh told me that there was no filter. I know there is, so, strike one. I then asked specific questions to ascertain exactly what they would do to the car. Josh was very short with me (strike two) and told me, "I'm not going to tell you how to fix your car." Strike three, you're out. I wasn't asking to get him to tell me what to do. I was asking to find out what they were going to do. I took my car to another service center, and they did what I asked them to do... Including changing the filter. Lesson learned. read more

From sales to service, this dealership is the best. Rosh Browne in sales is PHENOMENAL!!! He will do his best to make a deal happen for you with which you are comfortable. He wants you to have the amenities and features that you desire that meet your budget. He does NOT try to make you spend out of your desired price range. He will not harass you either. Heath Wages and Harold in the service department keep your vehicle running right. They do not try to sell you on unnecessary services either. I have and will continue to come to this dealership for sales and service for the above gentlemen. I used to drive 25 miles to come this dealership and there was a dealership less than 5 miles away. Now that I have moved, it is 43 miles away and still have no intentions of going to another location. Make sure you see Rosh (for your sales needs) and Heath (for your service needs)!!!! You will not regret your decision. read more

Classic bait & switch, not forthright, told me one price and then increased it by around $300. So frustrating!

If I could give a no star rating for the service department I would. (The parts guy was nice (the older gentleman) I liked him. However, that's the only good thing I can say about this Nissan location). When I was looking to buy a Nissan I went to the sales department of this location and the guy just would not listen to what we said we wanted, he wanted to give me something else that I was not asking for. So we went elsewhere and found the car we wanted. Fast forward to the first time when I needed to service the car, last week. My check engine light came on, and I really like to stay on top of things with my car service and maintenance so I took the next available appointment I could get between this location and another place I could've taken the car to. I chose this location because it is less than a mile from my house and I didn't want to drive the car a long way with the check engine light on. Anyway to make a long story short: the assistant service manager was dishonest and tried to charge me more money than he originally quoted. (Upsale, upsale, upsale). They took all day trying to diagnose my check engine light issue, when I called to check on the status I was told that there was a leak somewhere but they couldn't locate the leak and that is why it was taking so long. When I went to pick the car up and I asked about the leak,they never found the leak they just reset the computer system to get rid of the check engine light and pretended that there wasn't anything wrong but they told me they repaired it (a lie). So guess what?! A few days later the check engine light is back on! Why? Because they lied. They also wanted to charge to make another repair like it was a separate issue which I feel is pretty shady. Also, this experience was incredibly stressful so I broke down and I started crying, dude just sat there looking at me. Didn't ask me if i was okay, didn't offer to help me in anyway. Terrible customer service, mean and dishonest person! I just got my key back and left, could not deal with that guy a second more, nor do I want them to touch my car ever again. Choose a different location. Here is my warning to you. Regardless of convenience, they are Nissan places all over the place go somewhere that's not going to fleece you. read more

It is a terrible experience every visit to this location, even for an oil change. They always try to up sale and are NEVER consistent with their pricing. Each representative in the service department will tell you something different. Oil changed usually talk 2 1/2 hrs no matter what time of day. They are not very inviting and their customer service is pretty pathetic. Take your car to one of the many other Nissan dealerships around. It's worth it to drive a few additional miles for better service and all around pleasant experience. read more