I recently purchased a used 2017 Subaru Forester and wanted to share my experience so others can…read moremake a more informed decision. To start on a positive note, I did appreciate the way the initial sales process was handled. The salesperson allowed me to do most of the negotiation over text and email, which gave me time to review and think through the deal at my own pace without pressure. That was easily the most comfortable and beneficial part of the entire experience. However, once the process moved into financing, my experience changed significantly. My wife and I were among the last customers at the dealership that evening while staff were beginning to close out. During the financing process, we were presented with documents to sign both physically and digitally, but there was very little time spent reviewing a clear breakdown of how the final price was structured or how additional products were affecting the total cost. We were given a total amount, but not walked through how items like GAP coverage and the service contract were being applied to the financing. The digital signing process also felt rushed, with limited opportunity to carefully review documents before signing. It wasn't until after leaving the dealership and reviewing the paperwork that we realized the total cost had increased well beyond what was originally discussed. I had negotiated to stay around $15,500 out the door, but the final amount ended up being over $18,000 once everything was included. I understand that I share responsibility for reviewing documents before signing, but I do feel that more time and transparency should have been provided, especially when optional products significantly impact the final cost. Additionally, after the sale, communication became very difficult. What could have been resolved with a simple explanation, such as how to handle warranty concerns directly through the provider, was not clearly communicated. This led to unnecessary frustration and additional time spent trying to figure out next steps on my own. After reviewing everything, I chose to cancel the GAP and service contract products and handle future repairs independently. That process was completed through the warranty provider. While I appreciated the flexibility and professionalism during the initial negotiation phase, the financing process and lack of follow-up communication left me with a negative overall impression. Because of this, I would not return for future business. My advice to others is to take your time during financing, request a full breakdown of all charges, and make sure you fully understand how optional products affect your total cost before signing anything. Overall, this has been a learning experience, and I hope sharing it helps others approach their purchase more informed and prepared.

This experience has been awful. The fact that I posted a review. He left the number in this site to…read morecall. It was a farce. Scheme set up by Todd. They have not returned my phone calls when they messed up my car. They are incompetent and nothing is alleged. I have video audio texts and they still don't want to make it right. So now I have made it my mission that everyone will know. From Tik Tok Snap chat IG. They are the most unprofessional dealership i have ever gone to. How do you admit you messed up the oil plug tread then decide you don't want to fix it even though you agreed to because it was your incompetence. I will leave a review every week until I get justice. I will stand outside. I will bring the news. I will have a content day at the dealership. To take advantage of a young college student is insane. Then you tried to blame it on another dealership. If anyone wants details I'll make an account nurse to post and show you If you are looking for a used car there's another dealership right across the street

I purchased a truck from Cannon Used Cars, Inc. on July 22, 2016 and here we are 2 months later and…read moremy title paperwork has still not been completed. I spoke to Kelly on September 1, 2016 to see what was happening with my title and she said that I would have to talk to Chuck that she did not handle the titles. So I followed up with an email that stated it was imperative that Chuck get in touch with me on that day or I would file a complaint against their dealership and within an hour or so Chuck contacted me and seemed surprised that it had not been completed. He stated that he would follow up with the auction and he assured me that he would get it taken care of. Well, here I am 20 days later and it is still not complete. I have heard nothing from the dealership regarding this matter. I emailed the dealership on September 15, 2016 with no reply and followed up on September 19, 2016 with an email and the response from Kelly was that I would have to talk to Chuck since he handles the titles. It seems to me that if you work at the dealership then you should contact that person and have them call the customer that is having the issue and not expect the customer to take care of it. I guess there is no sense of urgency in this matter since they already have the money for the truck. As of September 20, 2016 I filed complaints with the Secretary of State and The Georgia Department of Law, Consumer Protection Unit. I emailed Cannon Used Cars, Inc. to inform them of this and as expected they did not respond. I am not sure if this is how they normally conduct business but from the experience I am having I would not buy from them again and nor would I recommend them to anyone that is in the market for a used vehicle.

Chuck won't process my title. I can't legally drive my vehicle I purchased until he processes my…read moretitle so I can register my vehicle. He's always hot some bullsh*** excuse and now is completely unresponsive. Won't Answer calls or messages. Please don't be like me. Go somewhere else.

Amazing time.Salesman was Awesome. Very nice and knowledgeable. Customer service was A-1. I…read morerecommend this dealership to anyone

I brought their Facebook ad for a used Dodge Challenger, my truck to trade, and cash to cover the…read moredifference. As usual, the negotiation takes unreasonably long, as they're trying to maximize profit from this auction car (Enterprise rental). And as typical snake oil salesman try to charge BEYOND just taxes & tag TO SELL ME THEIR CAR! AND they added it to the top-line value on the paperwork...to increase the sales tax and pad their sales figures. A LIE...that it was not fees for inspection, cleaning, and other such services. I demanded, and received, a 1 year warranty (to justify this new "value"). The car needed a new shock, so they gave me a loaner for a couple days, WHILE THEY PUT THE WRONG PART ON! The salesman Brady, and the manager of the location knew about this!! No doubt the shop did, because when I returned to get them to redo it, I was told the REAL part would take A MONTH to receive! It really took 3 by the time I drove off the lot repaired. They didn't want me to cancel the contract, SO THEY SMILED WHEN THEY GAVE ME THE BROKEN CAR!! NEVER have I had such a dishonest and disrespectful experience at a dealership! I even tried to hire an attorney to combat and retard the audacity for car salesman to think they are untouchable! Sales goal-focused models lead to BAD customer service and letting UNSAFE cars on the road! The one star is for Mr White, in service, for being honest and communicative. I recently upgraded this vehicle, which never caused me any issues. Because this Nissan place knows that Dodge makes better cars than them...OR THAT'S ALL THEY'D SELL, IF THEY REALLY CARED ABOUT THEIR BRAND! Sales people are TRAINED how to take advantage of well-meaning people...who naturally avoid confrontation. STAY AWAY FROM THIS PLACE! DO NOT FEED THE SNAKES HERE!

**** WARNING ***** ** DO NOT BUY FROM THIS DEALERSHIP **…read moreThis dealership is a complete scam. They sent me a sticker from a car they didn't even have at their dealership and that was sold, told me it was in stock even less than 2 hours before I arrived, then let my wife and I get through almost the entire purchase process before they told us the car was sold. They are as shady as it gets. Stay far away from the dealership including Tiger, Lloyd, Alex, and the entire staff.

We will not be customers of Potamkin Hyundai going forward. We bought a $66k, 2026 Palisade…read moreCalligraphy. I brought our 2026 Ioniq 9 in for service to try y'all out. I was very disappointed in your inability to give this vehicle a charge. The vehicle was already at 60% so it didn't need much. But I was told they would go out of business if they charged everyone's vehicles. I would bring it in maybe every 7-8k miles and apparently this is too much of a cost for y'all to absorb. I have a "Level 2" charger at my house, but it would have been nice to get a partial charge. Mall of Georgia Hyundai has no problem charging my electric vehicles whenever I am there. I will be going back to Mall of Georgia where they treat you like family. Maybe that's why I bought 12 Hyundai's from them. I gave y'all a chance when purchasing the 2026 Palisade Calligraphy (in addition to possible future purchases) and am now unfortunately done with your dealership over something so insignificant. We are just a number at Potamkin, no relationship. Now concerning the checklist for this electric vehicle: Apparently the muffler, exhaust pipes, engine oil, transmission, fuel lines, fuel tank band, fuel tank vapor vent, fuel tank cap gasket, engine air filter, radiator core were all "Checked and ok at this time" even though this "Electric vehicle" has none of these components. I guess there is little wonder why there are so many "One Star" reviews. All I am saying is it would have been so easy for them to get a better review if they were more customer focused. Mall of Georgia has received so many "5 star" reviews from us due to being "Customer Focused!!!" All of this is obviously just my opinion, other than the other 1 star reviews.

Had a great experience! Need an expert ask for Ayman! Would definitely continue business with them!read more

the nicest and most honest people. would recommend them to all my friends and family. i bought my…read morecar from them months ago and i have had no issues and was the easiest experience.