I recently purchased a used 2017 Subaru Forester and wanted to share my experience so others can…read moremake a more informed decision. To start on a positive note, I did appreciate the way the initial sales process was handled. The salesperson allowed me to do most of the negotiation over text and email, which gave me time to review and think through the deal at my own pace without pressure. That was easily the most comfortable and beneficial part of the entire experience. However, once the process moved into financing, my experience changed significantly. My wife and I were among the last customers at the dealership that evening while staff were beginning to close out. During the financing process, we were presented with documents to sign both physically and digitally, but there was very little time spent reviewing a clear breakdown of how the final price was structured or how additional products were affecting the total cost. We were given a total amount, but not walked through how items like GAP coverage and the service contract were being applied to the financing. The digital signing process also felt rushed, with limited opportunity to carefully review documents before signing. It wasn't until after leaving the dealership and reviewing the paperwork that we realized the total cost had increased well beyond what was originally discussed. I had negotiated to stay around $15,500 out the door, but the final amount ended up being over $18,000 once everything was included. I understand that I share responsibility for reviewing documents before signing, but I do feel that more time and transparency should have been provided, especially when optional products significantly impact the final cost. Additionally, after the sale, communication became very difficult. What could have been resolved with a simple explanation, such as how to handle warranty concerns directly through the provider, was not clearly communicated. This led to unnecessary frustration and additional time spent trying to figure out next steps on my own. After reviewing everything, I chose to cancel the GAP and service contract products and handle future repairs independently. That process was completed through the warranty provider. While I appreciated the flexibility and professionalism during the initial negotiation phase, the financing process and lack of follow-up communication left me with a negative overall impression. Because of this, I would not return for future business. My advice to others is to take your time during financing, request a full breakdown of all charges, and make sure you fully understand how optional products affect your total cost before signing anything. Overall, this has been a learning experience, and I hope sharing it helps others approach their purchase more informed and prepared.

Making appointment online was easy, our Service Advisor (Michelle P) was great, she answered all my…read morequestions. The ability to review recommendations and Approve or Decline was very convenient! It's not the least expensive place, but when you want Toyota OEM products & an easier process, this is the place.

Amazing time.Salesman was Awesome. Very nice and knowledgeable. Customer service was A-1. I…read morerecommend this dealership to anyone

I brought their Facebook ad for a used Dodge Challenger, my truck to trade, and cash to cover the…read moredifference. As usual, the negotiation takes unreasonably long, as they're trying to maximize profit from this auction car (Enterprise rental). And as typical snake oil salesman try to charge BEYOND just taxes & tag TO SELL ME THEIR CAR! AND they added it to the top-line value on the paperwork...to increase the sales tax and pad their sales figures. A LIE...that it was not fees for inspection, cleaning, and other such services. I demanded, and received, a 1 year warranty (to justify this new "value"). The car needed a new shock, so they gave me a loaner for a couple days, WHILE THEY PUT THE WRONG PART ON! The salesman Brady, and the manager of the location knew about this!! No doubt the shop did, because when I returned to get them to redo it, I was told the REAL part would take A MONTH to receive! It really took 3 by the time I drove off the lot repaired. They didn't want me to cancel the contract, SO THEY SMILED WHEN THEY GAVE ME THE BROKEN CAR!! NEVER have I had such a dishonest and disrespectful experience at a dealership! I even tried to hire an attorney to combat and retard the audacity for car salesman to think they are untouchable! Sales goal-focused models lead to BAD customer service and letting UNSAFE cars on the road! The one star is for Mr White, in service, for being honest and communicative. I recently upgraded this vehicle, which never caused me any issues. Because this Nissan place knows that Dodge makes better cars than them...OR THAT'S ALL THEY'D SELL, IF THEY REALLY CARED ABOUT THEIR BRAND! Sales people are TRAINED how to take advantage of well-meaning people...who naturally avoid confrontation. STAY AWAY FROM THIS PLACE! DO NOT FEED THE SNAKES HERE!

This location offers good selection of new and pre-owned vehicles to suit anyone's wallet. The team…read moreat Potamkin is phenomenal, particularly Alexandra and the manager, Tiger. Both provided superior customer service. Alexandra was very knowledgeable about the vehicles she showed me. What I appreciated most, is that she assisted without being overbearing and aggressive in her sales approach. She and the rest of her team listened attentively to my needs and desires then matched me with a car that had everything I asked for and some upgraded features that I didn't even know I wanted. Best of all, the car was well within my budget. I couldn't be more pleased. If you are looking to purchase a vehicle, Potamkin Hyundai is the place to go. Ask for Alexandra she is a gem. Tell Tiger the old Saber-toothed sent you.

Called the service department about a 2012 Accent needing two broken spark plug shells extracted --…read morea well-defined job, car ready to tow in, repair pre-authorized before I even dialed. I was told they have exactly one technician who handles this type of work, that it would take a month just to get an appointment, and that a $250 diagnostic fee applies before anything happens. The entire call felt like being talked out of coming in, and it worked -- I'm taking the car elsewhere. If the service department doesn't want repair work on older Hyundais, say so directly instead of quoting wait times designed to make people give up. The star rating on this place appears to be earned by the sales floor; the service phone experience didn't come close to it.

the nicest and most honest people. would recommend them to all my friends and family. i bought my…read morecar from them months ago and i have had no issues and was the easiest experience.

I advise anyone who purchases a vehicle from United Auto Gallery to please wait a couple of months…read morebefore you give this company a review & please get a mechanic to do a thorough check and get all report you can from the vehicle before purchasing it. My wife & I purchased a 2011 Ford F250 from United Auto Gallery on January 28, 2023 with 265,000 miles on it, this was our first time purchasing a Diesel vehicle. Two weeks after purchasing the vehicle I noticed it had a radiation leak, I got it fixed because I felt as if I had a good truck. 2mouths after I noticed a real bad oil leak I also got it fixed and reached out to United Auto Gallery to inform them on the issue that have been occurring with the vehicle. Here is August 6mouths later of purchasing the vehicle and now the entire fuel injection system have went out. I reach out to them again and explain to them all this have occurred with vehicle, they played victim and said I'm trying to blame them for happened with the truck and said my kind of truck always having fuel injection failure but refusing to acknowledge the prior issues before this. My truck had little dents and bents here and there but the truck look good but it had major internal issues. So I'm here to inform anyone to get a good mechanic to do a good internal inspection because United Auto Gallery sales guys only out to sell not to provide good quality to their customers.

Bought my car this weekend from Hertz and they made the process smooth and easy . Dwight was…read morewonderful and so were the managers! Would definitely recommend this location.

Craig union is the name you need to remember whenever you need to buy a car from the dealer!!…read moreFlawless customer service!! From top to bottom, foh and boh!! Make sure you find the certified vehicle . Satisfaction is absolutely guaranteed! I would highly recommend the dealer first to check before you go anywhere else!! You guys rock!! Keep up the good work!!