It has been frustrating working with the corporation that owns Pinehurst Apartments…read more. In my household, we paid rent and media fee two days early (the only two things showing that we owed), bringing our account down to zero. Two days later, they posted another (optional) fee to our account..and instead of applying my payment to what I actually paid for in the first place, they took a portion and applied it to my optional fee, leaving me a "balance" on my rent and media fee which was paid for in the first place. Now, they have charged an extra $115 "late fee" (on a $14.95 optional charge) because they chose where they wanted to apply my payment to instead of what was actually paid for. One of us left a review, and the customer care team responded and told us to email them because they would like to resolve the issue. However, after reaching out to customer care a couple of times, they have ignored the emails and have not responded at all. Again, not showing they really care. Another reason I'm leaving a one star is the walls and ceilings are not very sound-resistant. We here our upstairs neighbors and their dog constantly.

Unless you like being exploited by a greedy corporation, I would not recommend living here…read more I paid my rent and media fee two days early (which were the two things showing on my account that I owed) and brought my account balance to zero. Then, two days later they posted another (optional) fee to my account. Instead of applying my payment to what I actually paid for in the first place (my rent and media fee), they took a portion and applied it to my optional fee, leaving me a "balance" on my rent and media fee, even though I directly paid for those in the first place. Now, I have been charged a $115 "late fee" (on a $14.95 optional charge) because they chose where they wanted to apply my payment to instead of applying it to what I actually paid for. I went and talked with the office about it, but they did not care and insisted I pay the ridiculous late charge even though I have been a faithful tenant who has never once been late on anything. Another reason I am giving a one star is the walls and ceilings are not very sound-resistant. We are constantly awoken at night because we hear our upstairs neighbor walking around in their apartment. It's a good location, but there are tons of other apartments to choose from.

I've been living here for 8 months now, and a while this complex is not perfect, I feel like the…read morestaff here have made my experience PRACTICALLY perfect. Especially Marlen! now before I say anything further- no, I'm not being paid or incentivize in any way to leave this review. I just really appreciate her sincere devotion to customer/tenant service and improving the quality of our lives each day. Anytime I need anything, she is on top of it! Amazon misplaces my package? I reached out to Marlen and she responds and gets it resolved right away. Elevator broken? (which has happened a few times now), Marlen calls the service team and they repair it within a day or so. Neighbor's nasty dogs leaving crappy stains all over the carpet in the shared community hallways? I send Marlen a picture and she gets the carpet cleaning team out the very next day. The list goes on! This place is a bit pricey, but I can 100% say that it has been worth every penny that I've spent here. and I would know, I have moved once or more a year since I was a child, and this is the first time that I would actually WANT to stay somewhere more than a year! The views are spectacular, the amenities are amazing, and the staff are the icing on the cake! Also, don't let some of these other reviews sway you. I used to work in customer success, and I've learns that people tend to only leave reviews when they have a bad experience, and I'm quite certain that most of the people who have love here have had amazing experiences, but never take the time to come back and write about it. So I'm doing now, and hopefully I'm setting an example. If you can afford it, it's all very much worth it. 5 stars from me! Also... I REALLY like plants. Ignore those in my pics

I don't usually write reviews for apartment complexes, I try to stick to my lane and only review…read moregood food, but I had to share my experience. I moved into the canyon vista community today under very difficult personal circumstances. Jeslet Sotelo, was the leasing agent who helped me. She went WELL ABOVE AND BEYOND--truly. She was incredibly overbooked, due to a clerical error with her scheduling software, but still took the time to ensure my move-in process was smooth, efficient, and as stress-free as possible. I recently went through a life-altering event and needed a place to start fresh ASAP. Jeslet was not only knowledgeable and professional, but also empathetic and kind--something I CANT articulate in words how desperately I needed. Thanks to her, I was able to move in today and am now able to put in the work on my next chapter. She deserves recognition (and honestly, a raise). Thank you, Jeslet, for turning a tough day into a hopeful one. I only hope one day I can repay you with an outing to Rodizio, or at the very least a heart felt thank you the next time I pass by the leasing offices. Anyone considering this complex book a tour and request Jeslet, I promise you won't be disappointed!

We have been living at South Ridge for a little less than 2 years. We live on the end unit…read moreoverlooking the bird reserve. It is so cool to live in a place that is so close to I15 but has a little oasis of wildlife. Anytime we have had a maintenance request it has been completely promptly. The maintenance man is super friendly and always does great work when repairing or fixing things inside our town house. The office staff is super friendly and is very willing to answer any questions we might have. I feel like we received a package every day in the month of December and they always greeted us with a smile when we went to pick them up. Would recommend to a friend.

This complex is incredibly frustrating to work with and has the least capable management I have…read moreever had the displeasure of meeting. The same complaints have been echoed from all of my surrounding neighbors as well.

I used to be a tenant at Library Square till I moved to Seattle. Was really impressed with their…read moreprofessional appearance and passion in helping tenants. There are few things that's important to me while choosing my ideal apartment. Staff: Even though most of the time people don't need to deal with the leasing off staff besides paying the rent or getting their packages. But Issa and Lani are more than just the leasing office staff, they know which room that you live in, and they welcome you like how your family would do when you get back home. Most importantly I felt free to address any issue or problem I might have, and they are proactive so you don't need to keep following up with them. Cleanliness: Whether the apartment is clean or not is a big thing for me too. Especially the common area and the grass area. Grass is the easy spot to tell whether the apartment staff pay enough attention to keep it clean, especially for apartments that allow dogs. Well it should not be that way, but some dog parents just don't pick up their puppies poop. They always keep the grass clean, and if there's something messy or anything smells bad, they would clean it right away. I know that Traci works really hard to keep everything clean and she does check the building everyday to make sure everything is good. I was also impressed with how quick they are to get the work order done so that I don't have to wait. Last but not the least, if you don't know there are many people got their car broken into in this area. Some apartment might have cameras, but they don't really work sometimes, since most of the time people don't really check that while looking for an apartment. Season by far has the best security and access control that I know in town. All their cameras work. You get what you pay especially for a safe and comfortable place that you can call home. I cannot wait to move back to the seasons next week.

I just drove 22 miles to this location from the south point location. I entered the lobby and was…read moreimmediately helped by the maintenance man. Very nice and I wish I remembered his name. He said the gal will be right with me. The lady in the office was on the phone and didn't even acknowledge I was there. I sat there for about 5 minutes and still no help from her. I was listening in on her phone call and it was all personal. Nothing about business. So I left. The maintenance man asked what is wrong and tried to get me back in. I told him it seemed like her personal call was more important than leasing an apartment to me. I won't recommend this place. I went out of my way and wasted my time to be ignored. I recommend seeing Jordan at the Southpoint location. Very courteous, acknowledged me and helped me right away. Go see Jordan.

I love living here. I've been here for almost 2 years and love it. My home is my oasis. Everyone…read morethat works here is amazing. Anytime I've had anything that hasn't been perfect they have been quick to act. I miss the community events they use to have each month but they aren't to blame. Hopefully they will come back some day.

One of the best apartments I have lived in…read more I lived here from August 2017 to April 2018. The leasing staff were very nice and I never had to worry about ordering large packages. The gym even had a free weight bar in it. I've never lived in an apartment with a gym where I could cancel my gym membership and just use the apartment's gym before I lived here. I'd recommend living here to anyone.

Avoid at all cost!! 1 star because can't give 0. Recently moved out after living for almost 2…read moreyears. First year was pretty good experience: clean and quiet and mostly college students so pretty safe. Second year was just a nightmare: old neighbors all moved out and new tenants played loud tv all night and stomping non stop. Pretty sure this is a common problem after talking to a few people living in the building. First time to know the wall was so thin. Did a bit research, this building was one of Covid buildings so super thin walls. 2 cars were broken in separately and glass shattered everywhere. Building management did not seem to do anything for the building. For this amount of price you pay, you could live in a so much better apartment with nice amenities.

I've lived in a number of apartment complexes, and the Hardison is my favorite I've ever lived in…read more The location is convenient to everything downtown and I've loved getting to know the avenues better. The community is so friendly and my neighbors have become some of the best friends I've ever had. Management and maintenance have been so helpful throughout my year here. Originally, I was facing the street and found it too loud for me, so they moved me to the back of the building which is much quieter and has an exquisite view of both the mountains and city. There is construction on the east side of the building which was very distracting over the summer, but it's gotten better. The housekeepers do an impeccable job keeping the place clean and I've really loved. living here. If I weren't moving out of state, I'd happily renew my lease. Highly recommend.

Pros: - Lovely A+ home interiors & outside lounging areas…read more- Tons of court area amenities, fire pits & grills - Right next to TRAX - Well-maintained, beautiful pool & hottub area - Decent safety with plenty of FOB scanners and Vivent home security & front door cameras - Walking distance to mall, restaurants & grocery stores - Great apartment events & food gatherings - Non-stringent trash valet is neat - Awesome & quick home repair & crew - Nicer part of West Valley & by Police staion Cons: - Absurd contracts, contracts, contracts. Also specifically targets you for leaving reviews (good thing I wasn't a co-signer). READ EVERYTHING before signing & take note! - Typical West Valley residents. Loud neighbors (and dogs), constant thefts, plus trash, smoking and dog-pee stench in stairwell areas. Downright spooky at night - Office staff can get emotional & take things personally, lol! - Apartment cleanliness when moving in. Hair and stains could be found throughout drawers, around laundry machines and in bathrooms. Office was dishonest about how well they clean after tenants - They rely on not telling you about lease-ending notices to move out with tons of hidden move-out fees so you must be vigilant Lots of pros/cons in my review but a 4/5 stars instead of 3/5 is because I had such a great experience living there! I miss this place!

It's nice living here! the handicap accessible apartments are more spacious than previous locations…read moreI've been in. maintenance is also speedy and thorough.