Thanks so much for fixing our freezer, should have called sooner. Second time we used you guys and…read moreboth times it was a great experience.

Excellent no bs service & results. Ben was prompt, efficient, and knowledgeable. If an appliance…read moregoes bad, they are the ones to call. Thanks

Repaired our Williams wall heater. They were on time, clean,professional and a fair price. Their…read moreserviceman is a good representative to their company

This started as a great experience with Matt and unfortunately ended as a terrible experience which…read moreis forcing me to write this review to warn others. Matt repaired my Samsung fridge for freezing at the back panel. First, in Oct 2022, he installed an extra heating element for $340 and promised me that the issue is permanently addressed. Then, I had the same issue again within 4 months in Feb 2023 and this time, he replaced the evaporator cover assembly for another $75 and promised me that this is the ultimate fix and I would not have to worry about this issue again. Now, I have the same issue for the last 3 months and when I contacted them, they are essentially asking for another $537 to fix this issue and claiming that they won't even come and check why their fix didn't work because the fix is out of warranty. I would expect any decent technician to at least find out why their "ultimate fix" did not work and do what they can to address the same issue for which they were already paid $415. Please avoid because ultimately what matters is whether they stand up to their work and not whether they are nice on their first visit.

It's really difficult to get competent repair people who respond quickly to the needs of folks up…read morehere to the Santa CruzMountains. Christian is phenomenal! He and his team were quick to respond. Christian is so knowledgeable and accommodating. Thank you for fixing my washer for a fair price!

Excellent service. Quick to respond and easy to schedule with. Sebastian is fantastic. Knowledgable…read moreand professional, gave us an honest appraisal of our current situation. No upselling whatsoever. Trustworthy and reliable. We have decided to replace our 24 year old unit based on what we found, mostly due to very old technology in this unit. These folks also offer preventive maintenance as well, new or used. Diagnostic fee charged (75.00 as of this review) will also be applied to any approved repairs. Appointment was not rushed in any way with all questions/ concerns addressed. Highly recommended!!

We have commercial building 1 ac unit not working, schedule with Fuse and they say we are old…read morecustomer and they send technicians Wilson and his coworker to our business in Santa Clara for complimentary diagnosis, when they on site immediately go to roof to work and pin point the problem and go down to the office to replace non function thermostats, how efficient Wilson and his co worker immediate replace Google thermostat and installed and test we have cold air in short period of time also they mentioned have 1 year part and labor warranty, definitely will use them next time, Good job Wilson and your coworker, really appreciated!

Amazing. Replied quickly and came and repaired our washer. Couldn't ask for anything moreread more

Sergei was thorough and beyond knowledgeable. He looked at every single wire. Turns out, we…read morefailed thinking the new water filter had been changed. Nope, it was sitting quietly in the cabinet with no one to install it. Epic fail on us!

Sergey was super friendly and knowledgeable. He was able to fix my dryer on the first visit and I…read moreused Victory again to perform recommendations he suggested. Dryer is working at 110%! Thank you!

I can't say enough about the guys at Aped. They were extremely knowledgeable about my gas dryer…read more They helped me test parts. I was going to buy a bunch of parts and they pointed out the parts that fail most often and I saved money. They also helped me narrow down the problem that was the likely issue - the control board. That part is mo longer made so they found it for me on ebay! I can't remember being treated this well by a business in a long time. Thanks guys!

Well I've used this place since the mid-70s when it was across the freeway and the great Evan…read moreGatsby who was a friend of mine was behind the counter. He soon became owner, and we had many decades of business together. I've long since retired but I still use the place now and then for people who just won't call anybody else no matter what I try to do. This is a great place. But it used to be better when Evan was there. If you were an appliance technician in need of a part this was the only place in town that was reliable enough to get you that part correctly. For all those people that drove over the hill shame on you. You should have been supporting your local business. I still do to this day and have been since 1978. Retired tech who used to work for appliance service center when it was still a good place.

Recently our fridge developed a problem and wasn't cooling properly. I had no prior experience…read morewith Marian but the excellent yelp reviews were enough to get me to "take a chance." Turned out to be an excellent choice. I sent out my "SOS" on a Sunday afternoon and got a response within 30 minutes fain Marian offering a mid-day Monday service visit. I said yes, he arrived as promised (with an advanced message saying he was on his way). He had the problem correctly diagnosed in about a minute, and the needed part available, and had it installed all in less than an hour. I thought his price was reasonable, particularly in light of the excellent super fast service. Marian is now in our contacts for the first one we'll call if (probably when) we need another appliance service. Overall, excellent, fast friendly service. Can't ask for more. Thanks.

I'm probably one of the most difficult people to please. I'm not proud of this but my past was in…read morethe restaurant business. Letting repair people into my home psychologically is not easy. Most think the homeowners are not knowledgeable and we aren't, otherwise we would fix it ourselves. However, we have everything else you need to be a judge of a clean, knowledgeable, honest, and efficient repair person. Marian's first visit was to vacuum out our Thermador refrigerator and garage fridge. I wasn't in the mood to meet him but my husband told me how he worked. I liked what I heard. About 2 weeks later the heavier door on the Thermador fridge slumped. To be honest, it wasn't to my satisfaction brand new, the door was sticking out a little but after a remodel of the entire home, one gets burnt out. Marian fixed the door better than the brand new one installed and showed us why and how the problem happened. The stove he changed the lights effectively and fast. Then the big question came from me, can you take the oven door off and take it apart to be cleaned? I've asked 2 other appliance companies if they could but they said it takes a long time and is not easy. Then I said, I can make a new appointment for this for you to come back. He said, he could fix it now. My oven door has 3 glasses. To watch him take off the door and apart was pretty amazing because of his calm, perfected work speed and stress-free demeanor. We all know talent when we see it. I think by now, I told him 3 times how happy I was, and thank you too. Lastly, if you are wise enough to call him for help then you must have done many great things in life to get him. Also, YES his prices are well thought out and fair and reasonable. If you are the kind of person who tries to get a lower price from businesses, don't call because you don't deserve him.

Arrived on time and already had the parts needed to fix broken pump on my washer. Service was quick…read moreand showed experience dealing with these combo units. Would recommend.

I'm submitting five star now, without having used Derricks before, simply for the number of…read morereferrals my handyman and appliance co have recommended them to me. I currently have two appliances that have already been looked at by my regular Handyman and in each case he was able to do a quick fix but referred me to Appliance Repair for true fix.

If I could give more stars I would. Chris responded quickly to my call regarding our refrigerator…read morenot working. The freezer was fine, thank goodness. We had purchased our Kenmore refrigerator about 10 years ago and he explained it wasn't easy to get parts. He did try replacing one part as we really didn't want to purchase a new one if it could be avoided. Unfortunately that didn't work. He was really upfront that it would be best to get a new refrigerator vs. spending more time and money on a fix. He probably came out to our house 3 or 4 times and didn't charge us more than the diagnostic fee. I thought was incredibly fair since he spent so much time trying to remedy the problem. Chris is very trustworthy. 5 +++ stars!

Requested a service for water leaking out of bottom of fridge. After diagnosis, repair was 1500 to…read morereplace a 100 dollar plastic part and defrost the area in order to fix it. After the repair, the fridge still leaked and frosted. After investigation on my part, I found that the temperature was not cold enough and needed to refill freon which was quoted at 800 dollars. I agreed and after three weeks, I found another person to do the freon for 300 bucks. Chris did respond after I texted with updates saying someone was out of town and when he return, could do the work. Extremely unhappy that this could not be resolved after paying so much for apparently a simple repair.

Kyle is amazing! He returned my call as I was looking for a quote regarding washing machine belt to…read morebe replaced. And Kyle gave me great advice & information as he also told me what to listen for with the drum beforehand. I (female) was actually able to complete the service with a friend. Kyle, you are a great help with your truth, care & expertise! Thanks bunches! Give him a call y'all!

Fixed our dishwasher. Fast efficient. Unremarkable Came…read moreover quick notice. Small business but personalized.