Great personal service and great advice. Great value. I love that it's in the neighborhoodread more

I rarely leave negative reviews; however, my recent experience at Riverton Jewelers was…read moredisappointing and warrants sharing. I initially visited the store to have a ring resized. While waiting, I browsed their jewelry and tried on a ring priced at $259.00 (10k gold, per the owner at that time). I liked the ring but decided to think it over. Two days later, I returned to the store ready to purchase. I tried on the same ring again, confirmed that I wanted it, and stated that I was prepared to buy it at the listed price of $259.00, which was still clearly displayed on the tag. At that point, the owner checked her iPad and phone and then told me, "The best I can do is $329.00. The price of gold went up." I questioned how the price could increase by $70 in just two days--especially when the price tag still reflected $259.00 and I had been quoted that same price during my prior visit. I asked if the store would honor the posted price since I was ready to purchase immediately. She refused, stating she would "lose money" and said she would instead send the ring back to the manufacturer. The ring was then tossed aside rather than returned to the display case. In my opinion, this was poor customer service. I was willing and prepared to purchase the ring at the clearly marked price, but I was not comfortable paying an unposted amount that contradicted the displayed price. This experience left a very negative impression. Had this situation been handled differently, they would have earned a loyal customer, as I frequently purchase gold jewelry. Unfortunately, due to how this was handled, I will not be returning.

Lideya provided a consult for repair work and was so honest, professional and no-nonsense. Was not…read morein the market for a new piece of jewelry but after the initial experience, when that time comes Alexandria & Company will be at the very top of the list. Their space is gorgeous. They operate by appointment only so you will receive personalized service and will not be rushed or pressured. I love that they offer a mix of classic and modern jewelry. And, the shop dog is so very sweet but he won't bother you if you don't want to be bothered :) I highly recommend working with this wonderful business.

I'd heard good things about Alx&Co's personalized engagement rings, and I was not disappointed!…read moreAntra did a fantastic job walking us through the design process, teaching us about the diamonds in our ring, and making sure the final product was exactly what we wanted. She helped my fiancé and I feel confident in buying this very special piece of jewelry. I absolutely love my ring! I've gotten so many compliments on it. I would highly highly recommend Alx&Co to any couples looking for a special and customized engagement ring!!!

Very attentive and detailed. I didn't think they would be able to help with my ring repair but they…read moredid.

I recently inherited my beloved aunt's wedding ring (who passed in 2020) from my incredible mom…read more(who passed in 2021). My dad brought it to me the weekend before Thanksgiving and we were on a mission to find a local jeweler to trust with resizing it. Rahul and Isabelle were patient and more than understanding when my dad wanted to do more research before leaving our special ring behind. Upon reading his other yelp reviews, and their professionalism when dealing with us the first time, we decided Atlantic Gems was the jeweler to trust. Even with the Thanksgiving holiday, I received the ring back in just a little over a week, and I couldn't be happier with the results. I will definitely be back for all jewelry repair, resetting and resizing needs for years to come. Not only do I give them 5 stars, but so does my dad (a tough customer in Michigan)!

Over the past few years, I've patronized RLJ to: purchase jewelry; sell jewelry; get appraisals of…read moreindividual pieces of jewelry; repair jewelry; and change out old watch batteries for new ones. I've been happy with all of the results. The staff is knowledgeable and straight forward. I've worked with Rob, Lori and Lal. As others have mentioned, it's a very convenient downtown location, across the street from Macy's. A high degree of professionalism is found here.

Quick, easy and professional service. I stopped in to get my watch battery replaced. It took about…read more3 minutes from start to finish and cost $19 (with taxes). The jewelry itself that they were selling looked ok, nothing really wowed me. Overall I would recommend them for their services.

Yeeeeears ago - 1992 to be exact - my dad bought my mother a beautiful gold and diamond tennis…read morebracelet. I remember this clearly from when I was a little kid. It was so blingy and likely very expensive that she yelled at him for buying it. I, still in elementary school, saw that she was dissatisfied with the purchase and offered to take it off her hands. Surprisingly, she refused my offer. Well, earlier this year, exactly three decades later, she finally gave me the damn thing, along with appraisal paperwork from 1992 saying that it was worth $10,000 even then, before 30 years of inflation. But don't get excited and start planning to rob me quite yet, Internet. She also told me that the guy who sold it to my dad was later federally investigated for selling fake diamonds, so there was a chance it wasn't even real. I needed an appraisal. I looked around, and saw that Ascot Diamonds was highly reputable, so I reached out about an appraisal via e-mail. Paul e-mailed me back very promptly and offered to appraise it for free. I came in at the agreed time expecting it to be a regular storefront but it was more like a serious business office, immediately making me regret my scuzzy short shorts that I had thrown on for running errands. Paul was kind and welcoming and pleasant and sat me down at his desk while he examined the diamonds, weighed the bracelet, and then did a bunch of math on a calculator. He was able to confirm that they were real but that, while the bracelet was definitely worth something, the original appraisal was VERY overstated (so, big surprise, Internet, my bracelet is not worth $10,000, please don't rob me). In addition to giving me this candid but helpful information, Paul offered to recommend places where I could sell it, though I declined, as it is still quite pretty and, after waiting 30 years for it, I'm not ready to give it up. I did, however, point out what I thought was a damage, and asked if he had ideas on where to get it repaired. He looked at it and determined it was just dirt so then he cleaned it for me - again, no charge - and the whole thing is SO sparkly and shiny now. The entire interaction took maybe 10 minutes at the outside? It was so easy and pleasant and helpful, and he really didn't have to do this for me since I am not a paying customer but he did. What a truly nice guy.

Honestly, I was initially fairly disappointed that they didn't have any sample rings to try on…read more That's probably failure on my part for not doing thorough research on the ring shop. Everything is custom made so they only have the diamonds and a few sample holders that you can hold the diamond in with tweezers and hover in the sample ring band. We are in the initial phases of ring shopping so we haven't gotten too far in the process with Ascot. What I will say is I was also initially disappointed with the customer service. The man helping us didn't seem super friendly. He seems passionate about talking about his ring knowledge but not about MY experience if that makes sense. I was probably being a bit cranky that the ring shop wasn't what I expected. So maybe he was giving me the same energy in return. They had tons of diamond choices, but if you're looking for larger carat sizes you might not find it here. He only brought out the carat sizes in 2-3 carat range. I believe they can order what you want, but they didn't have anything in store to try on. When I asked to see a bigger carat for the emerald he said that's all they had (size 3 carat). There weren't a ton of band selections in office to try on either. They have lab and natural diamonds. I didn't see the process but my boyfriend said the prices were reasonable. Just remember they price everything out individually since you're customizing the ring. Also, the ambiance of the ring shop wasn't the best. It just looked like an office which made the experience not feel as special like "wow! I'm in a ring shop and we are really doing this." All of that is part of the experience when shopping. You need to book an appointment in advance. There's street parking, but you have to pay for the street or garage parking. There's no parking validation available. Overall, we might give them another chance once I have a better idea of what it is I want. If you're not sure what you want this might not be the place for you since everything is based on you customizing it. I really want to like this place but I wish they made the experience a bit nicer on their customers. They offer 3D print option of the ring which takes some time but that's the best they can do for us visual folks.

They moved! I found the new location and it's great. It was good to see the Today's Cargo crew…read moreagain after a few years. They had just what I needed.

They are absolutely amazing! Brought my wife's wedding ring in to be resized and change out the…read morediamond for a bigger one. The staff were extremely friendly and knowledgeable. The work itself was done to perfection and did not take long at all. I would highly recommend them.

Had watches inspected and batteries installed. They did a good job. I was pleased. They had…read moreplenty of parking as well.

Katie, the manager responded to my yelp comments. My review is very accurate and fair. I'm not one…read moreto do this on yelp. But the treatment that I received was just lousy. No, they didn't have one item they messed up on. There were several that were not accurate. They were not handled correctly. She also did not want to produce cashed checks, saying they didn't have them only to produce them later. Beware

Very friendly, professional and very knowledgeable. GREAT staff!!!! Would recommend this jeweler…read morefor any repairs, watch service and/or making a new purchase.

Battery replacement was $25 plus tax. Quick service, about 5-10 min…read more Personable sales lady and a pretty store. Alas I don't wear metal so nothing jumped out at me.

Excellent customer service. Bought in several repairs. There very quick straight to business and…read morevery understanding to all my jewelry needs. There prices were alot lower compared to everyone else's in the region. While I was waiting, I had decided to purchase this beautiful chain for a excellent deal.

I am glad that I found this local gem. I had a bracelet repaired and I look forward to taking…read moreadditional items there.

Went on a Thursday morning. The young lady who assisted me was awesome and she helped me find a…read morebracelet for my sister in honor of her last day of chemotherapy. She pulled out a few items for me to look at and even recommended that I look at some sale items. The sale items could be sorted a bit different. I was overwhelmed with that table of sale items and passed on browsing. Overall this was a good shopping experience.

I had an awful experience at one of the Alex and Ani locations. I've shopped with Alex and Ani for…read moreseveral years; this is the first time I've felt like I no longer wanted to patronize the stores. I shopped at the Baltimore National Harbor location and although busy, Aneese gave me wonderful service. I bought 4 bracelets (2 of which she suggested) and checked out. The registers were having trouble running cards so it took a while to check out. ANEESE was attentive and communicated very well but she never mentioned signing up for anything or a warranty. One of the bracelets I purchased was the "Path of Life" bracelet ($40 value) and the charm had some crystal stones on it (an upgrade from the one I was replacing). By the time I got home, 2 of the stones were missing. The next day I went back to the same location. Immediately there was a different vibe. A woman named TYRICE appeared out of the back room, stood still and folded her arms. No welcoming gestures at all. I explained to Tyrice that I purchased a bracelet the previous day and stones were missing. She explained that maybe it was just that one and they could possibly replace it IF I had a warranty. Although she offered to replace the bracelet without the warranty. I told her I didn't want the same bracelet. It seemed that I would lose stones with this design. I offered to purchase more bracelets with the price difference. She said okay but still pushed to replace it with the same design. She finally let me get the "Path of Life" bracelet that had no stones on it but lied to me and said this one costed more than the one I was returning. She switched the bracelets and when I asked for a receipt... refused to give me one. I'm assuming this was so I could not see that she was charging me the same price for a cheaper item. She told me several times that I shouldn't be able to exchange because I didn't have a warranty. I understood the policy but was willing to purchase more with the $20 price difference. I ended up ordering online. Unfortunately, I will never shop in your stores anymore. Tyrice was so dishonest. I felt like she wasn't welcoming at all. While she was trying to avoid an exchange/return she actually made me not want to purchase anything else.